Very disappointed!! An item was displayed at one price and then when I put it in my cart, the price jumped up by $220. I called and explained the issue, even sent screenshots of the sale price on my computer screen with date and time stamp. All they could say was that the sale price could not be honored.

I purchased reduced 1000 thread count black sheet packaged there is no way known I have always bought 1000 thread count but should of realised by the discount price maybe at best 200 thread count at best will never purchase anything like this again false advertising

I would rate 0 if I can, the customer service is horrible and to be honest, RUDE !

Bought a bed frame at full price, a week later, it was put on sale. So a gap of 120 dollars.

So I rang them up to see if anything can be done at this point. I was told I can only go through the return process. non-sense !

So, try to return it under 30 days return policy, turns out to be, the company is not responsible for organising return, so you have to organize and insure the item yourself, and even !, and even you personally return the item by yourself, you will still be charged $45 for delivery fees. Ridiculous.

So, buying from this website is purely depends on luck and forget about the return policy !

1st item damaged.
2nd item- cancelled order after Natalie spoke so appalling to me. She is aggressive, she has attitude that is not acceptable to a customer service manager. This company is constantly lying about the delays. Check previous reviews. Do not believe the 5 star ones on google as they could be fake.
Cheap furniture- bunk bed paint is coming off everywhere and we have only had it for 4 months.

I was in need of some customer care service. Eichen was very professional and helpful, excellent customer service. I will certainly be purchasing agin from Luxo Living.
Thank you Eichen for making my experience a pleasant one.

I bought two timber bunkbeds online. The price was amazing, shipping super fast and the quality of the product was absolutely fantastic.
Unfortunately the ladder on one of the bunkbeds cracked but just one email and a few photos later, Eichen from customer service was onto it. She arranged for another ladder to be sent asap. Within just a few days the new ladder and a few extra pieces arrived.
I'm very impressed with the efficiency and competency with which the customer service representative who helped me.
Very happy doing business with luxo living. Would highly recommend and would happily shop there again.

Ordered 3 king size bedsheets, great quality and quick and free postage, i got them in 2 days.

They had wide range to choose from.

Thank you Luxo Living and Jessica for great service.

Had a minor issue with the Triple Bunk Bedframe and contacted the Support Team. Eichen replied and even rang me within the next 30mins.

Issues resolved immediately and the missing item was shipped within the week.

There was an issue with the first delivery (damaged product), but the customer service was great, communicated clearly and promptly. They got a new sofa delivered as a replacement and we love it. Thank you.

After having a faulty product Eichen provided me with great customer service to fix the problem! He responded quickly and was friendly and helpful with the whole process. Thank you Eichen.

Very happy with this product. The top single bunk is removable so it can be used as a standalone double bed later. Takes 3 people to assemble and some parts are quite heavy but that means it is sturdy. We had one piece damaged in transit but Eichen in customer service is super efficient and sent us out a replacement quickly. Will order from this website again!

Purchased a Cybercool 190 approx 1 year ago. The fridge is perfect for my needs and is the only reasonably priced fridge that has heated glass and mullions, thus no condensation. Communicated with Support Officer Eichen re a small warranty related issue and can only say that the issue was handled perfectly. Well done Eichen.

I ordered a mattress on line ( queen ) king delivered. From the outset they never sent any confirmation email. Could not find my order etc. it’s taken two weeks ( several back and forth emails, phone calls not returned. Absolute time wasting. They will not assist with the problem any further and have simple said case closed. It’s there word against mine because I was never sent any purchase order etc. don’t purchase with this company. Awful service.

Bought a couch which is falling apart not even 5 months after purchase and despite LuxoLivings warranty statement absolutely nothing is happening and they have just been ignoring me. Total rip off

Worst customer service. Will never buy again. As a first time customer I was supposed to get a voucher, when I rang the following day for the voucher they said a big NO and they charged heaps. When I said I want to cancel the order, they said they can't do it, unbelievable. They just want easy money. So greedy and the couch does not worth the price I paid for.

i brought a sauna and it stopped working 6 months later ive emailed them 5 months ago and called the they havent fixed my sauna i want a full refund or it fixed and still nothing i call the regularly and they say there getting a election to come fix it but thats been another 6 weeks . ive been in business for along time this is the worst company ive ever brought anything from . i wouldnt even give them 1 star

Easy enough to buy but the good stuff ends there.
- Im good at assembling things but this thing doesnt quiet go together - call, no service
- a few months later the whole thing blows/shorts or tsomething - call, no service
Been calling every other day and I get the same story "we will email the service team and they will call you"
They have had me call for roughly a month
SCAM

Purchased outdoor furniture for $270, which was lost by Australia Post, who then refunded Luxo Living. When I followed up with them, they offered me a replacement product valued at $160, without offering to refund the difference or even mentioning that there was a cost differential. Seems they are trying to make a profit off customers and are not being upfront.