On August 8th 2017 Deluxe Products rebranded to Luxo Living.
60 questions from our users
kim s.asked
how do I clean my lambeth seat covers for my lounge
1 answer
LUXO L.Luxo Living
Hi Kim, The most efficient way to clean upholstery is by steam cleaning. However the Lambeth sofa covers are removeable so you may like to remove the covers and wash on a delicate machine cycle.
We hope this helps.
Kind Regards, Luxo Living Team
J R masked
I ordered a Cornelia triple bunk bed and it was delivered Friday. I've gone to assemble it today and there are no instructions. Im back at work tomorrow and need it assembled for Christmas. Can you urgently forward me an instruction manual to [email protected] ?
2 answers
LUXO L.Luxo Living
Hi J R m,
We are sorry to hear that you were missing the instructions to assemble the bed. We will be sending these through immediately for you. Have a Great Christmas.
Kind Regards, Luxo Living Team
Hi I’ve just gone to bring the email up and print the instructions and the instructions that have been emailed are for Cato 2 in 1. This is now the second time I have a day off to get this bed made and again your company has let me down. I clearly asked for the Cornelia triple bunk bed instructions. I’ve tried calling your 24-7 phone line which yet again has nobody answering it. Can you please forward me the cornelia triple bunk instructions.
Joel Edwards
Nicasked
My armrests are not fitting on my seven sofa
1 answer
LUXO L.Luxo Living
Hi Nic, Thank you for your question.
We do not stock any sofa called "Seven Sofa", however if you contact us at [email protected] with your proof of purchase, we can have a look into any concerns you have with your product.
We look forward to your email.
Kind Regards, Luxo Living Team
Willasked
I just took delivery of an Esben 3 seat sofa and cannot get the armrests on in manner, tried both sides with each of the arms and neither seem possible (there seems to be around a 1cm gap which would probably deem the product faulty). Are you able to send through an assembly video so I can determine whether the item is faulty or not?
2 answers
LUXO L.Luxo Living
Hi Will,
If you could kindly send us an email to [email protected], our team will be able to work with you to assess whether the armrest brackets you have are faulty.
Our team will be waiting for your email to resolve your matter directly.
Kind Regards, Luxo Living Team
Hi
Would you recommend Esben 3 seat sofa? The price look really tempering.
Kerry Boyleasked
I need Assembly instructions for the Martina Fabric bed with drawers
1 answer
LUXO L.Luxo Living
Hi Kerry,
Thank you for your purchase. Not a problem at all, we will send you an email with the user manual. We have located your details so please expect the email shortly.
Kind Regards,
Luxo Living Team
Richi R.asked
HEllo, I bought
LBSABINAQ-SA-
BLACK Gaslift bed but its broken - the support beam that goes up the centre is bent. Please tell me how I can get this replaced? Thank hyou
1 answer
LUXO L.Luxo Living
Hi Richi,
Thank you for your enquiry. Unfortunately the Sabina model LBSABINAQ-SA-BLACK has been discontinued for quite a few years now and it is not compatible with any other models as we currently stock as suppliers have changed. We are sorry, however we are no longer able to supply parts for LBSABINAQ-SA-BLACK.
Kind Regards, Luxo Living Team
lawfilasked
Why do you lie about the dispatch time frame of "24 hours"?
3 answers
I received my purchases in 48 hours. Delivery time was ok and sales rep was great. Unfortunately, I had problems with the quality of the products I purchased from Luxo Living. Missing screws from my lounge and had to buy from Bunnings. Another purchase was Luxo Grace Fireplace where the wooden frame has paint coming off and corners cracked and the actual heater metal frame was bent (must be from the way courier delivered with no care?)
LUXO L.Luxo Living
Hi lawfil, I have responded to your main review. The only reason this should happen is if you have purchased a Pre Order item, or have selected a particular delivery date (available in some areas only). Could you please reply to this message with your order number and we will certainly look into this for you.
We look forward to your reply.
Kind Regards,
Luxo Living Team
LUXO L.Luxo Living
Hi Analiza,
We apologise that your heater arrived Damaged in Transit. We offer Free Transit Insurance to all of our customers which covers you if in the unfortunate event your order arrives damaged. I have checked your claim and I can see that a replacement heater is due to leave our warehouse today for you. The tracking number will be emailed to you by your case worker this afternoon.
Kind Regards, Luxo Living
Dusty T.asked
Where is your furniture made, materials sourced, can’t find any information on this
1 answer
LUXO L.Luxo Living
Hi Dusty, Thank you for your enquiry. Luxo Living are the importer of a large range of indoor and outdoor furniture ranges. We import from China and Vietnam which allows us to keep our prices very affordable.
Kind Regards, Luxo Living Team
Robert B.asked
Could you please tell Natalie to please do not threaten me by stating I will not be reimbursed for the out of pocket expenses incurred upon me by Luxo Living. I never said at any time I was going to dispose of the items and never would. I will not be threatened. I just asked if could Luxo Living could arrange for pickup of items preferably tomorrow. I do not give bank details out over the web. Everyone knows that is dangerous. Well almost everyone. Being professional is about following up complaints that clients have with your company. Not ignoring emails, keeping clients on hold on the phone for excessively long periods in hope they will hang up, calling clients back when they go out of their way to contact you about concerns at a time when staff are not available. More importantly do not threaten clients when communication is taken out of context. Be courteous and pleasant and listen to your clients. That is professional. So many faults it is not funny. Thank you.
Lauraasked
Hi I got my sofa bed delivered today I have emailed and Called an no reply as yet, the fittings to put the Arms on do not fit under no circumstances they will not fit I love the sofa but very disappointed, can I please get new Arms that will fit
1 answer
LUXO L.Luxo Living
Hi Laura, Thank you for your question. We have looked up your case and can see that Rochelle sent you the video showing you how to assemble the armrests. From the video you sent us, you have been putting them on the wrong side. We trust that since seeing the video we sent to you, you have been able to assemble the sofa correctly. Kind Regards, Luxo Living Team
Wendy H.asked
I ordered a double bed from you and it all cane except for the instructions on how to build it. It is double bed with drawers
1 answer
LUXO L.Luxo Living
Hi Wendy, Can you please reply with your order number or email us at [email protected] with a copy of your order so we can send you the user manual.
We look forward to your reply.
Kind Regards, Luxo living Team
Rila Akorasked
Hi I would like to order this product.
Luxo Helmi Fabric Upholstered Double Bed Frame - Grey Was $169.95
$129.95
Base on the reviews above I would like to get a Warranty of all parts being delivered with the product.
Important details :
1. Actual parts which belongs to the Products and no Missing parts.
2. Unscratched and Clean Product
3. Delivery as per website or REFUND.
Kindly comply so we can purchased at the earliest.
Thank you
Rila / Rohin
0478965490
1 answer
LUXO L.Luxo Living
Hi Rila, Thank you for your enquiry.
We provide 12 months warranty and Free Transit Insurance.
If you have an issue with the product you have purchased and need make a claim, you will be offered either a repair/replacement or a refund according to ACCC Laws. If your issue is Major, then you would be entitled to a full refund, If your issue is Minor, you may need to accept an alternative resolution offered such as repair or replacement.
We hope that this helps you with your enquiry. Kind Regards, Luxo Living Team
Danis G.asked
Could someone report on the 4 Person Sauna.
Please
Juliaasked
Has anyone purchased the Lambeth 3 seater chaise sofa and can advise about the quality? Thanks
No answers
Kiraasked
Hello, has anyone purchased an Esben 3 Seater Velvet Sofa Bed? Is it comfy and does it look cheap?
Thanks :)
No answers
Sapati Vaotuuaasked
do you do delivery and assemble?
1 answer
LUXO L.Luxo Living
Hi Baki,
Thank you for your enquiry.
Luxo Living offers delivery Australia Wide, however unfortunately we do not have an assembly service on offer.
If you have any further enquiries, please don't hesitate to contact our sales team on 1800 033 589.
Kind Regards,
Luxo Living Team
Ltgyhasked
Anyone purchased the esben sofa from luxoliving? How is it?
No answers
Angeasked
Has anyone purchased a Luxo mattress, how do they rate for comfort?
No answers
Trishasked
How is the quality of the bed frame of luxoliving?honest answers would be appreciated.
1 answer
My bedframe cracked after two weeks and I'm only 77kg so it's not like I'm over weight. Still trying to get it replaced but they don't respond.
Julie TWasked
Has anyone purchased the Tacita Fabric Bed with Storage Drawers or something similar from this company? We are desperate to find a bed with good drawers underneath, and this is the only that that looks like it'll fit our bedroom! Just a bit scared after reading all the reviews. Your reply is greatly appreciated!
3 answers
They are owned buy an overseas company, the web site is very confusing as it looks like a shop front,
however I discovered that it wasn't when I called them.
the gear looks great on line but its rubbish..
be careful
LUXO L.Luxo Living
Hi Julie, We are an Australian Owned company and you are more than welcome to visit our showroom at 160 Newton Rd Wetherill Park NSW 2164. We have many items on display, however unfortunately we do not have the Tacita on display. We do have other beds on display with storage drawers if you would like to visit us your more than welcome to.
We have purchased the double Martina Light Grey Fabric bed, which 2 people were able to assemble. It came with 3 drawers underneath, which are on wheels. It looks good, is practical and for the price very good. Service was good also.
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