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Reviews

3.6

333 reviews
5
(179)
4
(33)
3
(14)
2
(20)
1
(87)
  • Product Quality
    4.6 (80)
  • Return Claim MadeYes (2) · No (75)
  • Warranty Claim MadeYes (26) · No (50)
  • Customer Service
    4.5 (80)
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Kristy M.

Kristy M.Perth, WA

Great service - enjoying our new van

published

We purchased an MDC XT12 around 8 weeks ago. Due to a short timeframe between purchasing and when we needed it, we bought a demo model. We have now been on the road for about 5 weeks. So far we are loving the XT12 - it has everything we need for a comfortable life on the road, and has easily accessed all off-road locations we were keen to go. We have made some modifications and added some additional features (diesel heater, fans, TV etc). We have had a couple of small issues - 1 was with a could of items not being handed over on the day, but an email to the team and this was sorted promptly. Would highly recommend.



Andrew C.

Andrew C.Metropolitan Adelaide, SA

Fantastic staff, fantastic camper.

published

Fantastic staff, fantastic camper. Researched all available campers and for the family of 4 our Cruizer Slide suited us to a T. MDC online videos and Masterclasses are fantastic. Follow them and you will have many happy years of camping!!!

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

On behalf of the team thanks for your kind words Andrew.

Bob P.

Bob P.South East Queensland, QLD

Love our MDC XT17HRT

published

We have a XT17HRT which we love and cannot fault. Tows awesomely behind Ford Ranger. Whether powered camping with aircon or free camping with solar, it performs faultlessly. Highly recommended. Very tough van!

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Thanks for taking the time to review Bob. Hoping you have many great adventures in your XT17.

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Adam P.

Adam P.Wheatbelt, WA

Best van we have owned

published

We have owned a few campers and caravans in our time, some being Australian made. Our MDC XT17T is the best. From sales to service to quality. Keep it up MDC.

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Cheers for the review Adam. Hope to see you at one of our events.

Gus

GusGippsland, VIC

We have the XT17T & absolutely love it tows brilliantly behind our Cruiser. Very solid well made.

published

We Looked at The XT17T at Kilsyth excellent run through ordered on line collected Kilsyth complete run through all as ordered, had issue with HWS MDC arranged prompt replacement excellent communication

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Gus, thanks for taking the time to share your experience.

Love the little beast

published

Did Fraser Island and had some teething issues, to be expected. Warranty staff and service guys were fantastic as was Steve Zammit via phone. The van itself was comfortable and is perfect for us. Love our little beast and cant wait for more adventures!!

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Dean and Kim, glad I was able to help. Wishing you many cool adventures in the future.

Markw

MarkwWide Bay-Burnett, QLD

The MDC XT12 is the real deal.

published

After 4 years enjoying our MDC TBox soft floor camper trailer we made the step up to the amazing XT12. We headed to the open day of the MDC Caboolture showroom and met Jase from All 4 Adventure - we were there to make the final decision on the XTT Robson trailer - saw the XT12 and it was a no brainer from there. My only complaint at this point is not having used it more ! Great product, top quality and heaps of support from MDC. 100% thumbs up recommendation.

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Thanks for your generous review Mark. Hope to see you at one of our customer events.

Shaun N.

Shaun N.South-Eastern Region, NSW

Excellent value for money

published

After purchasing our XT12 en-suite model in 2015 we have travelled far and wide with our Van and with the help of proper preventative maintenance it has held up very well. We have had a few minor warranty issues predominantly with accessories on the the van, aircon/solar panels etc. I have found the warranty department to be on point, and have recently received a replacement item through warranty even though my coverage was up. All in all a solid package representing excellent value for money.

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Shaun, thanks for sharing your experience mate.

Love love love

published

Very happy with our 2018 XT-12 hybrid. Kevin and his team in Adelaide went the extra mile to make sure everything was as we ordered. We can’t fault anything apart from us not using it enough.

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Thanks for your kind words. Be sure to let us know if we can help in any way in the future.

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Baz T.

Baz T.North Queensland, QLD

Excellent service and help.

published

Great service on my XT17 HRT from the Townsville guys for almost 3 years now. Nothing is a problem for then and the few minor niggles have been sorted quickly.

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Thanks for sharing Baz, wishing you many more adventures in your MDC

Dannielle Young

Dannielle YoungSouth East Queensland, QLD

  • 2 reviews

MDC has made our lives so much better! Love MDC.

published
1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Thanks for sharing your experience Dannielle, it's been a pleasure dealing with you and we enjoy your engagement on the owners group.

PHanson

PHansonAU

  • 2 reviews

MDC XT17T quality

published

We also have a XT17T hybrid van and could not be happier with it, I have found it to be very well made with all inclusions fitted the highest quality and thoughtfully assembled. We tow it with a Landrover Defender 110 and find it a very stable van to tow even at highway speeds with passing trucks having little to no effect on directional stability. I have found MDC to be very professional and responsive to my queries and spare parts requests. Their Brisbane office is well staffed with my only complaint being the lack of a dedicated spare parts counter for call in customers.

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Thanks for your feedback and taking the time to post a review.

Mal

MalGreater Melbourne (Outer), VIC

  • 6 reviews
  • 3 likes

MDC Campers and Vans

published

MDC have a great range of vans and campers, the hardest thing is actually deciding which one to get

Owing a Robson XTT am about to upgrade to a Van now and will be a MDC or no Van, quite simple

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Cheers Mal, generous of you to take the time to review our product.

Rob

RobPerth, WA

  • 2 reviews

Good product bad management

published

Solar system wasn't charging so i left it with them for 2 weeks they blamed the fridge that wasn't even in there when i first noticed the problem, i have since changed it myself to lithium but it has darkened my opinion of them

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Rob, sorry to hear you are unhappy. If you have any further feedback please contact our Customer Advocate at [email protected]

Ian

IanGreater Melbourne (Outer), VIC

  • 2 reviews

Great Trailer

published

Purchased Off-road Deluxe 2 years ago. Has not missed a beat. Been in some crazy wind & rain and came out the other side perfect. Have put it through some insane places and trailer has held up beautifully. Don’t let people’s bad reviews put you off MDC, if you look after it and maintain it you will have the best camper/caravan money can buy. Ian

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Ian, thanks for sharing. Best wishes from the team at MDC.

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Warranty is a waste of time very poor

published

Bought a new XT22HR van through [name removed], picked up August 2017 got home to Townsville noticed couple minor faults and parts missing lodged claim got very good service, parts replaced and missing bits supplied, though I had to replace the faulty parts myself. Since then. Warranty dept service has been lacking.
Have had claim ongoing since April 2018 still not finalised. Had email telling how happy they were when claim completed so emailed straight back to James informing him the claim is still outstanding have had no reply, can not even get any response from warranty dept. looks like my next cause of action needs to be consumer affairs

1 comment
SYL
SYL
Daniel

DanielSydney, NSW

I regret ever buying from MDC

published

Warranty claim refusals and the customer service is horrible. I regret ever purchasing through them. I really should have gone to the competition. The little i saved purchasing through them wasnt worth it. Don't do it!!!!

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

All declined warranties have a right of reply to me the Customer Advocate. You can contest the decision by emailing [email protected]
As far as I'm aware you haven't done so.
Regards

Mdc camper and parts

published

We bought a camper which is good for what we use it for. We needed a couple of parts and have been waiting 6 months for. Been in multiple times with multiple phone calls and we are still waiting for parts. Like the camper but after sales is not up to a modern standard

1 comment
Market Direct Campers
Steve Z.Market Direct Campers

Hi Tim, if you're having problems email me at [email protected] and I'll investigate what's going on.

Horrible after sales team

published

On purchase of $26000 trailer I was promised a solar panel as part of the deal. When picking up the trailer I was told they were out of stock of the portable panels and they would send one out the next week. After about 30 phone calls my panel arrived 10 months later. Avoid

April 9th 2022 Update: Don’t trust Facebook owners group feedbacks

Be careful on mdc owners groups pages as if you say anything negative towards the campers the mdc team will call you a liar then get the admins to delete your response and block you from the page. There is no true feedback on those pages.

7 comments
Market Direct Campers
Vaughan H.Market Direct Campers

Solar panel is attached to the boat rack, if you need assistance, please call our aftersales service team on 1300MDCCARE. 1300632227

Alex
Alex

A solar panel seperate to the one on boat rack. “Portable solar panel” was not sent out for 10 months.

Market Direct Campers
Vaughan H.Market Direct Campers

Alex a separate solar panel is not supplied standard with this model, neither is it functional with the IDC25 DC-DC charger. It would not work in your situation.

Trevor

TrevorNorth Queensland, QLD

Great Camper, BEST SERVICE

published

Ordered the camper, Service was 11/10. Cant fault the service and cant fault the product. I would recommend going to see the Team at MDC and getting a good deal done.

2 comments
Market Direct Campers
Steve Z.Market Direct Campers

Hi Trevor, we're thrilled to hear how happy you are with your new camper. Wishing you all the best and many nights out under the stars.

Trevor
Trevor

Thanks Steve

Page 4 of 17
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Questions & Answers

Grant T.

Grant T.asked

Market Direct Campers

The dimensions are for the fridge slide

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

Not sure what you're asking Grant.

Grant T.

Grant T.asked

Market Direct Campers

Wanting to what the dimensions are for a 2020 Jackson forward fold camper wanting to put a 60 litre Engel in it

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

Length: 1100mm x Width: 600mm x Height: 530mm is the slide dimensions but keep in mind when the camper is set up the forward fold sits over the back 230mm of the slide and will impede the fridge lid if it's under that section. Consider the slide length 870mm of clear use.

Grant T.

Grant T.asked

Market Direct Campers

What are the fridge slide dimensions for the Jackson forward fold camper 2020 wanting to put a 60 litre Engel in it

1 answer
Market Direct Campers
Steve Z.Market Direct Campers

Length: 1100mm x Width: 600mm x Height: 530mm is the slide dimensions but keep in mind when the camper is set up the forward fold sits over the back 230mm of the slide and will impede the fridge lid if it's under that section. Consider the slide length 870mm of clear use.

Get an answer from our members and Market Direct Campers representatives

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