A recent trip to the emergency and a rejection of a $150 claim prompted us to review our Bronze Paw cover which over time has become pretty useless as it turns out...

As it turns out, there is no option to upgrade this if your cat is more than 9 years old (ours are 10) even though we've been with Medibank from the start...

Processed claims and had money back in our account in 2 days! Cancelled our policy for us automatically when we had to euthanize our cat. Highly recommend and will use again. Thank you Medibank.

First of all, every time you need to call these people put aside an hour and have a Valium handy. Worst service I’ve ever experienced. But aside from that the policies are basically a rort. Obnoxious amounts charged, ridiculous exclusions and just a nightmare to deal with. I previously had 3 pets covered for 5+ years... so they’ve made a fortune out of me for doing very little apart from raising my blood pressure. Today I cancelled the lot and will also be referring my complaint to the appropriate advisory bodies.

Have had the basic essential care policy for two years. After reading the pds and comparing with other insurers, it offered the most coverage for an older cat.
Not long after I insured my cat, he was diagnosed with hyperthyroidism which requires extensive treatment and testing. Each and every claim has been easy and quickly processed. I have been really amazed at how straight forward everything has been.
I am about to go for a more permenant treatment which could cure my cat's illnesx (radioactive Iodine) which should hopefully be covered, but I guess I'll have to see how it goes.

For two years I have been trying to register for their online portal. I have sent countless emails, spoken to customer services officers on the phone, sent so many screenshots, and no one has been able to resolve this simple issue. I have wasted so many hours on this and still no resolution in sight. Not happy.

I spent months of backwards and forwards communication regarding a claim on my cat for bladder surgery. Three times that sent correspondence asking for the same documents! After spending hours of my life on the phone, photocopying and having to verify the truth, my claim was rejected anyway on a so-called pre-existing condition! Why did not they say this in the first place and I would not have wasted my time and energy. Its a dud service and I am better off putting the $1000 a year aside instead of dealing with such incompetents. Ive cancelled my policies.

When I fist applied I had full cover on cruciate ligament. They change the policy with out telling me three years in and I didn't read it as I thought it was the same. The operation cost me $4300 and I got $2700 back but it took months and it was hard. Not one phone call. service is horrible. I have not claimed anything else as the way the break up the fees when you do to the vet it doesn't allow for it. Do not use Medibank. Next time I will put money away each month.

I have both two dogs with the medibank pet insurance for 10 years, the claim was reasonable. The first dog past away in Feb and they refunded me the remaining monthly fee from the day he past away. My second dog past away on the 4th Sep. I contacted them on the 24th Sep and try to terminate his insurance. I thought the termination date is the date he past away, However, they said they can terminate the insurance from the 18th because that's my payment date. Even I can send them the proof from vet. They just rejected to consider that. Means I am paying for the insurance with a past away dog. Very disappointed of what just experienced. I have rescue a dog last month but I may not choose medibank anymore.