I purchased a Miele washing machine and heatpump dryer 5 years ago,I've read all these negative reviews but no one wants to put on a good review.
I'm a service technician not with Miele,and my experience is they are a good product, man made and nothing in this world is perfect.
I will buy another one when this one fails,but i will fix it myself.
Great product thankyou Miele.

We purchased both appliances 3 years ago, The cooktop is the worst one I have ever purchased. From the beginning the burners started to stain and rust. The glass top is impossible to clean and was advised to purchase a microfiber cloth and cleaning products from Miele which do not work. The alarm keeps going off everytime you clean the glass plate and you need to reset it. After 3 years the cooktop looks old and warn.
My oven needs to have the seal replaced constantly. The material used is not up to standard, but we are
made to pay top money. I would not buy another Miele product again and would not recommend this product.

After my (less than 3 year old) Miele dishwasher broke down, I tried to request a technician appointment from the customer service request form of the Miele web page. This resulted in no response from Miele. I then called Miele customer service to book an appointment. After 15 minutes wait time I was told a technician is only available with over a week wait time (due to the rain they told). They also told me I can better look around for a local technician by myself. Then I booked the Miele technician with the long wait time ($179).

We paid a premium 5 years ago to acquire a G6300SCU based on the supposedly legendary Miele reliability. The machine started showing a F24 error a few weeks ago so we decided to call the service centre. We got charged $213 ($179 call out fee + $34 for an additional 15mins) to be told that replacing the heater relay didn't work and that they were not sure what the issue was (perhaps replacing the control board which would cost $600+)!
The machine served us only 5 years, not even running a cycle everyday! This is completely unacceptable given the price! Miele is using their brand name (gained years and years ago) to sell junk machines at a premium price!
We will never buy Miele again and will advise people to stay away from it too!

We paid premium for a Miele G4920 about 2.5 years ago. It started showing F11 error after 18 months. It's now becoming completely unusable and wasting a lot of water with multiple re-tries every evening. Comparing to our previous Westinghouse that lasted good 10 years without a glitch, Miele is very disappointing. We called around and was asked for at least $179 call-out fee without any commitment to getting it fixed. Started shopping around for a replacement. This is a LAST Miele for us!

After writing a negative review I was contacted by Miele PR and the situation has now been resolved. Hopefully they will now get more people on their phones so people can at least contact them.

Recently renovated my house and purchased some very expensive Miele appliances. So disappointed especially with the machine machine. Has destroyed clothing and had Miele service out 4 times and there is nothing they can do. Pretty much left with a machine machine that I now can't use after 3 months. No customer service. Will never use them again

I purchased a slimline Meile Dishwasher, just over two years ago when l totally renovated my kitchen and utility room in an old stables Coach house. The designer said it was like putting a 12 gallon bucket is a spce designed for 5 gallons. My concern was that as a retired chef the dishwasher would be too small for entertaining.
After two years of use, l'm very pleased to report that; with the cutlery draw at the top taking care of upto 40 pieces at a time and the well racked two draws below, with no cutlery basket, l get exactly the same amount of plates, bowls as with my full size washer. Fantast.Fantastic result!

Three times a year our Miele dishwasher stops working and shows F24. Getting a repair man is not easy as I live in a rural area. Cheaper machines seem more reliable . My sister has had a cheaper brand for 8 years and it has never stopped working.

I purchased a Miele induction cooktop, large oven and a dishwasher about 10 years ago. We have had problems with the induction cooktop since the beginning. We have had the service people out approximately 8 times and we are still having problems. It isn't working at the moment and we are just deciding whether we will just get rid of it and buy a different brand.
The touch screen which operates the oven is now faulty and we have been quoted $1,400 to fix it and we have been told that that is heavily discounted!! So our oven isn't working either.
About 2 months ago our dishwasher broke as well so we had to pay quite a bit to have that repaired. I'm not happy with the products or the service and couldn't recommend Miele to anyone.

We purchased a new dishwasher about 4 years ago. It tends to break down twice a year. Mainly F24 issues. Better to cut my losses and get a cheaper brand. It’s just not worth the cost of repairing it every year. I will never buy Miele again.

We thought we were buying appliances that would a long term investment so would justify the expense, but in the space of 3 years our induction cook top has broken twice and dishwasher once, each time requiring new electrical parts which have taken a long time to source and replace. And now our washing machine has broken with an f20 fault that can only be rectified by a service call out and parts which are likely to exceed hundreds of dollars. With 5 month old twins at home and a mountain of washing to get through I'm ready to break. So upset and so disappointed. Immer besser should really be schlechter und schlechter!