Motor needs replacing in Miele washing machine still under warranty. Refused request to replace machine and have to wait over 2 weeks for parts.
Not built to last. No longer a Miele customer.

Thought I was buying a quality product. Just out of warranty and the seal on the door has split so leaks on the floor. Really disappointed. Staff on phone unhelpful.

Very disappointing. Use to be one of the top brands for appliances. Used all their products for our townhouse development of three units (dishwashers, rangehoods, ovens, dishwashers, stove etc... One of the unit's dishwasher broke down right before 2 years. My own rangehood just broke down, 2 months outside warranty unfortunately. Called up Miele and wasn't very nice about it despite using them all the time. Waiting for a technician now and possibly $179 out of pocket just for them to attend.

Miele used to be able to last 10 years, not breaking down at the 2 year mark.

Update. Miele managed to resolve the issue for me. Thank you.

Regret I did not read reviews here before the purchase of my dishwasher. The dishwasher I received was faulty upon receipt and it has stopped working totally 9 days after. All these days, no one from Miele has ever cared and I was even told the first problem I had was normal.

Walked in to harvey norman brownsplains to buy a dishwasher older man that worked there gave a big sales pitch and told me the dishwasher was on special $1399 down to $999 the cardboard display was on top of dishwasher showing the special i was ready to buy and then he said aw sorry special ended last week afer he had just told me they were on special very dissapointed walked away with nothing

Low quality vacuum cleaner that stopped working a little over warranty, and both retailer and manufacturer washed their hands under the excuse of expired warranty. No help from customer service as they want customer to pay for equipment inspection as much the amount as one can purchase a new product. Do not be fooled by brand name. Never buy a Miele product.

This machine washes perfectly. The Twin Dos is a fantastic feature. i'm surprised that Miele fail to offer a service to re use the detergent dispenser, especially being manufactured in Germany, a country well ahead of most in ensuring that plastics don't end up in landfill. It would be great if Miele were able to organise a service to return and reuse. Then I would be happy to give a 5 star rating!

I have a miele washing machine and dishwasher and both have been in need of repair. The dishwasher has been repaired twice and the washing machine is a nightmare. It does not wash properly and clothes are partly dry after being washed. I've had it repaired but i still have partly dry clothes! I now have to spend another $179 to have someone try to fix this again. This machine has never washed properly, both appliances have been a problem. I bought miele believing it would be trouble free and go the distance. I would not buy miele again and certainly would not sing their praises. Expensive and a huge disappointment.

Not actually one to leave a review but have a C3 powerline vacuum and needed to change filters. The website is not really consumer friendly when shopping for filters for these units and was super confused. Spoke to one of their customer service team members, Kieran (Spare parts 1300 464 353) and it was all sorted within a few minutes, both confusion and also with parts sent out asap foc as they should have been included in the dust bag box (not usually sold separately unless you upgrade to a Hepa Filter). Parts I needed were the Air Clean filter.

Place on online request for a service call to fix a gas cook top two days ago but no response. How do I know when I will get a response three days, 2 weeks or a month. Totally unacceptable.

This is a poor method of answering service enquiries. It would be more customer friendly if you could speak to a real person and they could book a technician to come out.

My poor parent are pensioners who bought their dishwasher years ago For $3000 & have had multiple issues over the years. They gave paid to have the machine fixed oonly because they spent so much money on it that it like gambling. So dad presses a button & suddenly now the dishwasher wont work error F42. to have someone come out will cost them $170 (30min)& $30-40 for every 15min after that.
Just so someone can write a report. They just dont gave the money to waste.
2years should they spent $800on it.
They dont even uses it everday.

They are better off getting a $800 machine with would do the same job, better customer service. Cost less to maintain.

So dont waste you money, your not getting Quilty with them.

We have been a dedicated Miele customer for years. My entire home in the UK is equipped with Miele appliances, and have never had to question the quality once.

We have recently moved to Perth, Western Australia and we took ownership of 2 washing machines (WWV980WPS $4,499 and WCR870WPS $3,299) and 2 tumble dryers (TWV680WP $4,499 and TCR870WP $3,999). The washing machines are fantastic but we have a problem with both of the tumble dryer machines. Miele sent out a senior technician who advised me that the noisy heat exchanger is normal and there is nothing that can be done. I simply cannot accept that Miele would be happy for their "top of the range" machines to sound like a 20 year old refridgerator.

Purchased our washing machine in September 2017. This weekend the water intake valve failed, so that it doesn't shut off.

My husband rang Miele yesterday and was told, "Sorry, it's just out of its two year warranty. That will be $170 call out fee, plus $40 per half hour and parts."

We thought Miele was supposed to be a premium brand, but our experience tells us otherwise. We won't be buying Miele again.

Unreliable - that's one word for us to describe Miele's products.
2 out of all 10 of our brand new Miele appliances require break-fix service calls one way or the other since we bought them for our new house around 3 years ago. The top-of-the-range washing was particularly bad as we had numerous issues and had even been serviced twice. Unfortunately, we only found out the extent of these common issues/faults via Google searches after we started having issues.
The cost of service calls for out of warranty products is expensive too.
Disappointed, the reliability is far from being on par with other premium appliance brands (or even cheaper brands).