Great product (Deluxe Mesh Ergonomic Office Chair With Headrest), good quality. Been using this for 2+ years now. No issues so far. Shipping was prompt. Price was also good later then.

Bought these chairs online. Original seller no longer contactable. I have emailed Milan Direct to see if I can get some help. The "L" support bracket on these chairs bent when people sat on the chairs and all are severely lopsided. Everyone who sat on these chairs was well under the weight limit. Its very uncomfortable to sit on these at such an angle, especially if you have a bad back. I'm waiting to hear if I can get some replacement brackets to fix these chairs. Id prefer a refund, but I have left it too long since buying them and don't have a receipt, so I guessthats not an option :(

After making a purchase for an outdoor setting and play kitchen for my little boy I was extremely happy with both the quality and the customer service. The kitchen arrived 3 days after placing the order and my son couldn't be happier. I am still waiting on the outdoor setting as this was being made to order so will follow up with another review once received. Personally I would absolutely recommend Milan Direct :)

Luckily I purchased through eBay and was covered by them. Goods arrived damaged and missing parts from Milan. I requested a refund. The staff gave me the run around for months and were very rude and unhelpful. eBay were fantastic in helping with the refund. Buyer beware and steer clear of Milan Direct.

This is our second purchase now of Milan Direct products, and the furniture is wonderful quality and we couldn't be happier. We purchased the Miles Arm chair and ottoman (dark grey), a really beautiful lounge chair. Delivery was prompt if not a tad too expensive. But overall good value & would recommend.

I bought a dining table which looked fine but the screws provided were longer than the thickness of it. If I had used them there would have been holes in the top of my new table. It's like they provided generic screws and didn't look at the furniture piece. The item inspection sticker even had 'short' written on it like something was missing. I had to go buy myself screws and washers to put it together after they failed to provide any replacement.

After I placed my on-line order with Temple & Webster for the LA Executive office chair I came across all these negative reviews regarding Milan Direct. So to say I was a tad worried would be the understatement of the century.
However, I was pleasantly surprised at how quickly I received the chair and the ease of assembly. Hey it's an office chair - click the wheels on and place the top half onto the bottom half. Simples. I will review the longevity of this particular chair in due course but overall, very happy with my purchase.

Came across Milan Direct furniture on the Temple & Webster store, and overall had a happy shopping experience.
We ordered a Scandi desk + mesh chair, which arrived a few days after our order. received friendly service when I called up Temple & Webster for advice before our purchase too. Will shop again - thanks :)

OMG I am having the same experience with 3 items purchased. Ive tried to assemble one that doesnt actually align, and the other two products can stay in the box........ I purchased via temple and webster.

Faulty furniture and terrible customer service. Not worth the money or effort.
Buyers BEWARE.
Do not buy from this store.

I ordered a corner stand in mid November. It was delivered damaged six weeks later. I have emailed Milan Direct and sent photos and have received only an automated response to the first email.
Milan boast a 30 day guarantee money back but I am still waiting for contact from a Customer Service Officer a fortnight after. This is poor service. I have decided to write a review to see if that will prompt a response because my emails to date have been ineffective.Order no - #200188683.
Clare Carberry

i purchased a sideboard on the 6 december 2016,should have been dispatched within a week as it was supposed to be in stock. have not heard anything since 5 weeks later. have sent them emails which have not been replied to which makes me really angry. still do not know what is going on . not good for business milan direct.

Having not received any reply from Milan Direct regarding my order i have decided to post this review. I ordered a Tv unit on the 7th of December 2016 with the expected shipment date being the 30th of December 2016.
I have paid upfront and emailed the company twice regarding the delay. It has been nearly 10 days and i have not received a response from them. The contact number is a message based system which offers no real solution to the problem. I have not been able to get into contact with anyone from the sales team. I hope this matter is resolved immediately.

The process

Products purchased online store and the process was good but the product was not delivered they were dumped at a country post office, left outside with no security. I had happened to call in to post office 25km away from the delivery address and they told me they were there! $208.34 was paid/wasted on delivery costs it took four trips to get products to the delivery address adding upto 100km, could have hired my own courier! Email was sent to company but no response as of yet, maybe we the unhappy purchasers should all go to "A current Affairs"!