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14 questions from our users

Ben T.

Ben T.asked

L4 Glass Grande MR-L710E

Hi, our right hand fridge door has this 'clicking' near the bottom of the hinge once opened about 1/4 of the way and now the door doesn't want to stay open as it used to.
How would I fix this? Kind regards, Ben.



1 answer
Mitsubishi Electric
Support C.Mitsubishi Electric

Hi Ben,

Were the doors removed to enable you to get the fridge into the house and the kitchen? If so, they might not be seated correctly. Our Technical Support should be able to assist. You can call us on 1300 651 808.

If not, call our Technical Support first and see if we can assist over the phone. Otherwise, you can request a service call via: http://mitsubishielectric.com.au/service-request-for-consumers.html

Regards,
Mitsubishi Electric Australia Support



Cassy

Cassyasked

L4 Glass Grande MR-L710E

Hi
We have a Grande french door fridge when they first came out. We have recently moved and in the move the right hand side bottom drawer has a dent line from top to bottom where something in the move rubbed on it slightly. Is there anyway that I can get the door replaced?

1 answer
Pete
Pete

sure go to the fridge repair shop?

Bianca Medina

Bianca Medinaasked

L4 Glass Grande MR-L710E

One of our door handles has come off it's fixing, (the screw has come loose & fallen out as well), how can I re-fix it?

2 answers
Stefe
Stefe

Hi. Bianca
I'm sorry I really can't help you. I think this maybe a job for Mitsubishi. Perhaps they can advise how to replace or send someone to do it for you.
I would be contacting their customer service department.
Once again sorry I'm not able to help.
God luck
Stefe



Ginny
Ginny

Bianca, I agree with Stefe

vicky

vickyasked

L4 Glass Grande MR-L710E

Hello, we purchased the grande 710 model 8 months ago and always seem to have a smell in it when we open the doors, even when we came home from holidays and nothing had been in the fridge to smell. Does anyone else have this problem? Thanks!

4 answers
Stefe
Stefe

Hi Vicky
Sorry it's taken me so long to answer Have been busy and not really checking emails. To answer your question I have a very poor sense of smell but I'm sure if there was an odour my husband would have commented. Our fridge seems to be fine.
Regards
Stef

Adrian
Adrian

Only two months later :) - Yes, ours seems to have a strange smell when we open the doors, some days are worse than others. I've put a small container of bicarb in there today, maybe that will help.

kumovi
kumovi

Hi there,
Did you manage to resolve your odour problem. I've not had my fridge 2 years and this is the third time I have a disgusting odour made worse if the doors aren't frequently opened. I am forced to apologies to visitors it is that offensive and I'm not impressed.

June

Juneasked

L4 Glass Grande MR-L710E

Not long after taking delivery of our fridge, the left hand refrigerator door dented the front of right hand door at the top. We found that the plastic catch inside the top right door flicks out and then shuts on the right hand door front if we are not careful opening and closing. Also the rubber seal was damaged in this way too, by the catch cutting through the right hand side rubber seal. Is this a design fault?

6 answers
Mitsubishi Electric
Support C.Mitsubishi Electric

Hi June,

Sorry to hear you are experiencing issues with your refrigerator. If you haven't already, please get in contact with us directly:

Phone: 1300 651 808
Email: [email protected]
Web: http://www.mitsubishielectric.com.au/service-request-for-consumers.html

Kind regards,
Mitsubishi Electric Australia Support

Miel
Miel

Hi June, I suggest you get in contact with the customer service of the shop where you bought the fridge. I am pretty sure they will answer all of your questions effectively.
Regards,
Miel

Stefe
Stefe

Hi June, I have only had this fridge for approx. a month. I'm not sure but I think what you're referring to is the flap on the left hand door that automatically folds back when the door is open and folds out when shut. I don't think it's a design fault but if this flap is pulled out when the door is open and you try to shut the door, it will connect with the right door and possibly do some damage. Perhaps there is a fault with yours where the flap is not folding back as it should. I would be contacting Mitsubishi and checking with them. Sorry I can't be of more help but as I mentioned I haven't had mine for very long and it seems to be working normally.
Good luck, I hope you get your problem solved.
Regards
Stefe

Maz T

Maz Tasked

L4 Glass Grande MR-L710E

We have owned our Mitsubishi fridge for approx 2 years now and are extremely happy with it. About 3 months the little clips which hold the ice tray in the freezer section broke off from the sides of the freezer. These little clips are moulded on to the sides of the freezer at the front and the tray slides over it on both sides to hold it up and in place. The problem is that the tray no longer stays in its correct position which in turn effects all the trays underneath it. Yesterday we went to the fridge and the door had not closed properly as a result and there was a build up of ice over all the drawers and sides of the freezer (visitors!). I imagine at some point the ice tray has not been slid in properly and hence the drama. My question is, what can we do to rectify this situation? I can't imagine we can even replace a the pieces that are broken off and I also can't see that we could add anything to the tray either. Can you please help?

3 answers
howie
howie

Gidday, i had a good look at our freezer tray and the clips that you mention on ours are on the tray itself, if it the other way round and it is the fridge itself that is broken you can ring mitsubishi support and if you tell them the model number they will have these parts, it looks a reasonably straight forward job to replace the part inside the fridge . If you look at the top of the compartment there is 4 screws that will let you take out the section that is broken and replace it . If it is the ice tray itself you should be able to purchase a new one . I suspect as they are a newish fridge you will only get the part from mitsubishi themselves, i have had a look at other parts suppliers but wasn`t able to find parts for these fridges, so just try mitsubishi direct. If you ring a repairman that`s what they will do but they will add on their fee aswell so give it a go
cheers

Mitsubishi Electric
Support C.Mitsubishi Electric

Hi Maz,

Sorry to hear about your issues with this fridge. The possibility of replacing the broken part depends on what it is exactly. To enable our technical team to work out the best solution it would help if you could give us a call on 1300 651 808. We would like to try and help to fix this problem for you.

Kind regards,
Mitsubishi Electric Australia Support.

nikki6091
nikki6091

We had the same problem and they replaced our fridge, we are on our 3rd one now the first fridge the freezer broke then the ice tray Now the fridge lights aren't working, we will never again buy from them Mitsubishi. We didn't go through the manufacture we went back to where we brought and made it happen.

Raj

Rajasked

L4 Glass Grande MR-L710E

Is this Refrigerator got Freezer Lights?

2 answers
Mark and Velma
Mark and Velma

No, Raj, it doesn't but the front of the drawers are clear plastic which allows you to see what is contained. We are very happy with our fridge.

Mitsubishi Electric
Support C.Mitsubishi Electric

Hi Raj,

Just to confirm what Mark and Velma have said, this model does not have a light in the freezer.

Kind regards,
Mitsubishi Electric Australia Support

Shane

Shaneasked

L4 Glass Grande MR-L710E

Is there any way of replacing the vertical black strips on the stainless version? I find they stand out too much.

1 answer
Mark and Velma
Mark and Velma

I agree. They make me think the door is always open. I've got used to them now. Did you try contacting Mitsubishi customer service.

Mona08

Mona08asked

L4 Glass Grande MR-L710E

Hello, I'm looking at the current new model MR-L710EG-ST-A, depth has been a concern. I've seen references to 76.4cm as well as 82cm, what is the correct depth of the actual fridge, dont care if handles stick out. Thank you.

2 answers
K. Sandy
K. Sandy

You are correct, the depth is 76.4 cm.

BAK
BAK

the 820 measurement includes allowance for the door handles and electrical cord (as per the Specifications on the Mitsuibishi web site

TonyA63

TonyA63asked

L4 Glass Grande MR-L710E

The crisper in our Grande only keep veggies crisp for a few days while our old F&P kept them fresh for 5-7 days. We've played with the humidity control but to no avail. Help.
Tony

1 answer
Mitsubishi Electric
Support C.Mitsubishi Electric

Hi Tony,

Please give us a call on 1300 651 808 and we'll see what we can do to sort this out for you.

Kind Regards,
Mitsubishi Electric Customer Support

katrina

katrinaasked

L4 Glass Grande MR-L710E

HI Mitsubishi.
I have just watched your commercial with fast eddy explaining all the benefits of the L4 Grande and he says the door will close automatically if left open. Are you saying that this is incorrect?

Katrina

3 answers
K. Sandy
K. Sandy

He does NOT say "if left open". Listen to it again. It has an automatically closing hinge system and a damping unit coming into operation within a certain distance to closure. There is no such thing as a fridge door closing automatically "if left open", this would be unpleasant and potentially dangerous.

katrina
katrina

No he does not say "if left open" he says "the L4 features a smart door automatic closer, meaning the refrigerated doors will close by themselves when left half closed". Do you have one of these fridges? and if so what do you not like about it? katrina

K. Sandy
K. Sandy

Yes I do have the L4 Grande. It is the best french door fridge in the world.

sagab_99

sagab_99asked

L4 Glass Grande MR-L710E

Bought a 710 L4 0n23/12/2014 . freezer works perfectly but refrigerator section will only cool down to about 9 degrees celcius. Can anyone help?

28 answers
K. Sandy
K. Sandy

Make sure you are using a digital thermometer (Jaycar sells them). Also depending on where you place it you will get slightly different readings, as the bottom shelves are colder as cold air stays lower. After you have loaded your groceries use "Super-Cool Freezing" function, which gives a burst of cold. Also I set it at about 1.0 - 2.0 degrees and it is perfect.

sagab_99
sagab_99

had the fridge for 10 days now .Coldest it has got down to is 5.1 degrees. Have it set at .4 degrees

K. Sandy
K. Sandy

Set it at 1 or 2 or 3 degrees...too easy

nikoapo

nikoapoasked

L4 Glass Grande MR-L710E

Hi, my door opening is 810mm. Will it fit through?

4 answers
K. Sandy
K. Sandy

The specs show fridge with handles on is 805mm. So you have 5mm to play with. As a backup, be prepared to take your entrance door off (easily done with a cordless). In extremely tight situations the fridge handles wil also need to come off (again easy). Always accurately measure your entrance and take your tape measure to the store and measure the fridge.It's also a good idea to mention to the salesperson at time of purchase so delivery guys can expect a possible delay and allow extra time.

Bomber
Bomber

If your door off is not enough, the handles cannot be removed. You need to remove the doors themselves. This is very easily done but you need to be careful of the wiring that crosses inside the cover of the top left hand hinge. Unplug the loom, remove doors, reattach doors, plug in loom and job is done. Make sure fridge is *level* before you reattach to make it easier to bet doors square again. We had to do this as hall door was narrower than front door and all went fine.

K. Sandy
K. Sandy

Bomber, the fridge door handles do come off. You will be need to take the screw covers off. The covers are a small square shape at the side base of the door handles (total of 8 covers). I was shown this by the guy at 2nds World and that's how I was able to get the fridge into the house.

petsweb

petswebasked

L4 Glass Grande MR-L710E

Do the doors automatically close on the MR-L710E-ST-A?

5 answers
Mitsubishi Electric
Support C.Mitsubishi Electric

No, the doors do not automatically close.

Mr Research
Mr Research

As per the response from Mitsubishi, the doors don't close automatically. However, they do sound an alarm if left open too long or not properly closed. The door seals are very good on all four doors.

Kayos
Kayos

Hi there, my instruction book says that they do, but we have set the fridge up so that it is level so they they don't unfortunately. . I queried Harvey Norman where we bought it and they told me that if you have the front tilted slightly higher than the back, the doors will close automaticly. hope this helps.

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