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Modern Group QLD, Murarrie Solar
Faulty but a very happy outcome
Had a Solar hotwater system installed 3yrs ago, works well in the sunny days, not so good on long dull or overcast days. Rang Sandy from Modern and she was awsum to say the least. Helpful from begining till end. System is now running at 100%, tradie that fixed it 1st class, Sandy your a DIAMOND !!
1 comment
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Very good System but cost of service may be beyond my means
We have a Modern Solar Hot water System already It needs servicing information on side is so faded can’t be read can’t find my paperwork either so perhaps you can get back to me 0406331623
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Very good
Very happy with your product thank you. Have informed my friends of the quality product supplied by modern. Well done team.
1 comment
Modern GroupModern Group
Hi Donna,
We're very glad to hear you're happy with your Solar installation. if you require any assistance in the future please do not hesitate to contact us.... Read more
Kind Regards, The Modern Customer Care Team
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Ton`South East Queensland, QLD
- 3 reviews
- QLD, Murarrie Solar
- Verified customer
Solar hot water worst customer support ever
Worst customer support ever.
Installed a solar hotwater system March 2016 for $5.500 telling me it is top of the range system.
The controller failed February 2017 and was replaced accordingly under warranty.
The same part failed again end of October 2017 as it seems the system is getting too hot. Now Modern tells me the system is out of warranty as the system is over 1 year old???
The system clearly is not designed properly.
Modern tells me a programmable temp controller will fix the issue but this will be around $800 to $900 and is not ...Read more
1 comment
For the people happy with Modern; wait till you have a problem, that will change your mind.
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- QLD, Murarrie Solar
- Verified customer
Terrific
we have been a customer of modern Qld for approximately 20 years, with roller blinds,guttering, solar hot water and plantation blinds..we've had terrific fast service and the product and installation has been top notch.
1 comment
Modern GroupModern Group
Hi Symo,
We are so glad to hear you are happy with Modern's service. If there is anything we can do for you in the future please do not hesitate to contact us. ... Read more
Kind Regards, The Modern Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
Great for rebate
Had solar for a few years and have had no trouble with them, and modern have phoned often to see if everything's fine.
1 comment
Modern GroupModern Group
Hi Annie,
We are so glad to hear you are happy with Modern's service. If there is anything we can do for you in the future please do not hesitate to contact us. ... Read more
Kind Regards, The Modern Customer Care TeamSimilar opinion? Write a review on ieatwords.com.au!
chillout0000Brisbane
- 11 reviews
BEWARE OF "SMALL PRINT"
I had solar installed 4 years ago and it has been fantastic. No bills, no problems - happy days. BUT - the Inverter chose to die and having researched Aurora inverters that the Modern Group supply, I find out that they have a life of between 4 and 5 years. The warranty is 5 years and when I called Modern they fobbed me off to another company telling me to take it up with them. They did offer for an electrician to come and check it at a non refundable cost to me of $155. The code on the unit EO31 means that it is beyond repair and needs replace...Read more
ment. I have had several emails back and forth to Modern and they are just not interested and refer me to the small print on the warranty. The complete solar system cost me over $10K, and has lasted only 4 years. Furthermore, I have been told that if/when the unit is replaced (not by Modern) the unit will only be covered for the residual of the original warranty - WHAT A JOKE!!! So, the money you save by installing solar could be spent every 4-5 years to replace an inverter that costs almost $4K. There are far better products on the market as Modern obviously use cheap and nasty components and really don't care about customer service.4 comments
Modern GroupModern Group
Hi chillout000,
We are sorry to hear that you have had this experience with our company. Would you please be able to email your details (name, full address and contact number) to customercare@moder... Read more
ngroup.com.au so that we can look into your situation further.Is this an attempt to show you care? I provided my details and heard nothing from "Customer Care"..............ABB have now replaced the unit under warranty - the last correspondence from Modern told ... Read more
me that I would receive no assistance from them until I removed this review. This message clearly indicates that Modern really dont care about their customers and that their warranty is worthless..............Modern GroupModern Group
Hi chillout0000,
We appear to be having some trouble with our Customer Care email. Would you please be able to privately message your details through so that we can look into your situation further? ... Read more
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Chad
- 5 reviews
- 4 likes
Didn't deliver in what was quoted
The sales rep didn't understand that we wanted to reduce our power bill to $0, despite telling him this numerous times. We are not solar experts so we trust their advice, but sadly ended up with a system which only meets half our power requirements.
Modern Solar over promised, and under delivered. We feel extremely screwed over.
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Quick install
I'm from Brisbane, been looking at a few different companies. Had modern our last Monday, the guy explained what systems they had. Cut a long story short, signed up on Monday night and the installers were here on Wednesday morning.
System looks neat and tidy. Would recommend.
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Modern GroupModern Group
Hi Henry,
Thank you for taking the time to write us a review! We're glad we were able to help you with your Solar Hotwater System! We've also passed your message on to the relevant team :)