Absolutely applied by the service with final read that was just an estimate. Was over double the previous bill. Couldn’t help with why a final read was not done and had the hide to ask me a month after moving to return to property and take a photo of metre. Wouldn’t recommend them to my worst enemy.

Got mail from them saying I have in a deemed contract with them after moving into a new property few months ago though I orgnised different service provider before moving in. Call them and their call centre agent confirmed their record is outdated and I can ignore all mails. Then got another 2 mails from them threatening disconnection of my service. Emailed them before and the agent didn't bother to check their system before replying rudely. Will never consider this company in the future.

Best energy company I've ever dealt with. They tracked me down to provide a refund to my overpaid account! Thank you guys. I would recommend you to anyone looking for a great deal on gas!

We signed up 7 years ago or so. Rates were good, online access was basic but functional and we even moved house with them. 4 years ago things changed. Whilst the phone service remained calm and mostly courteous, the rates became a nightmare. They were waiting for us not to notice rate hike after contract expiery. They set up a maze of alternate rates. Your default recontract rate. If you called up, then they would offer a better one, which may not have been their best. If you like these guys watch them carefully. Their business model is to lure you in then milk you once contract is done. Be transactional and start and finish with zero trust. Such a shame. Eventually gave up and moved to alternate.

My commercial bill jumped over 30 % from December to January . I called them, was on hold forever, got the run around, was sent online to create an account, couldnt swap plans online, their message said " sorry we can swap your plans online so we will give you a callback soon " . No call back, more time wasted on the phone, no credit, no encouragement to stay with them . other the line ... we will investiage " . Obviously not keen to keep my $ 20 K a year account . I will take my business elsewhere and look to set up clean energy solar on my roof and do away with a greedy, money gouging corporate business like Momentum energy

Absolute joke, customer service is rubbish. I was going to be a little late paying a bill, and could not meet their so called required installment plan and person on the phone told me to borrow it from a friend! Then they send out a disconnection text for the week after if i didnt pay their minimum amount. No care for anyones personel circumstances, just pay us or else. As soon as its paid, im switching!

I have been with Momentum for Electricity and Gas for years. At the time of signup they were by far the cheapest. Since January their prices have gone up to make them one of the most expensive based on the Vic Government Compare site. We had no choice but to move to another provider. Unfortunately, no-one cares about all the fluff, we just want the cheapest power possible. Bye Momentum. You were once great. Now not so much.

Very hard to contact Momentum. Sent then Solar form. They did nothing about it. Then I called again after 10 days and after long wait they said that they are going to send it after my call.

As a long term Momentum customer, who has told many friends how good Momentum was, but there has been considerable change of culture, no reply’s to internal emails, getting the run around re huge price increases, told l couldn’t change plans, so have moved my business to another provider, was amazed at the amount of poor feedback and comments concerning present & past customers and the lack of customer service they reported. When you compare the rates on the Vic government web site, Momentum are so far down the comparasion list l thought they had gone out of business, so sad.

Momentum, gave out bad information, I then transferred the account into my wife's name since then I have had know end of trouble from them and about to close the account.
they are hopeless try someone else

I am a current customer and called to get a new supply installed at another property I own. After 45 minutes and three people I was told that department was having a team meeting and to call back. Avoid at all costs

After only being with momentum energy for 6 months, prices are going to hike by an extra $330 per annum and by the way, that's an estimate only! You'd have to be dreamin' if I'd stay with this one. What a joke. And we found them with an energy comparison online, too. Sorry to the customer service team reading this review, I know it is not your fault at all so my review is for your CEO to read. Are they listening - I hope so!!!! BUYER BEWARE...

Not even worth 1 star. Shocking customer service. Cannot always get through to customer service...and electricity rates inconsistent. Almost one year later they still cannot spell my name correct and keep losing my email. Completely unprofessional company. The Consumer Watchdog should be looking into this company.

Been with Momentum about 6 months. Solar Plan. Excellent rates. However they sent email advising of rate increase from Jan1. Email advised details of current rates and new rates. However they showed current rates but not new rate. Telephoned them for details. No wonder they hadn't provided new rate! Using electricity usage figures from last bill the new rate provided for a 76%increase. Low rates to get you in then enormous increase. Using Victorian Energy compare site much better deals available. Have now changed provider!

Definitley not the worst. Their supply charge is really really high.

They were quite helpful when i set up, I spoke to an Australian and they are good choice for concession card holders.

You can check your daily use online.