I got my first bill and left Alinta thinking I'd be saving money going with Momentum. My bill was initially $450 with Origin and then increased to $600 with Alinta and now over $800 with this mob. This is seriously messed up and not what I signed up for. No electrical heaters in the house and most of it is Gas, which saw our bill change on that and we thought it would decrease a lot now but nope, not the case.

It was recommended to me and I'm not recommending it. You only have one chance at a first impression and this was atrocious to see.

No way am I paying this on time and no way am I staying if it is like either.

Incorrect bills sent to me. I have called and emailed numerous times with no luck. The auto response from their online form says they will reply within 6 business days. Weeks later I am still waiting for a reply. Three months now since disconnection and I'm still waiting.

Have been with the company for a while at my old house, the customer service has really declined. Wait for hours to talk to rude staff. Had issue with direct debit payment which I setup online, the customer service rep. for unhelpful and rude. The website is awful and need to be more intuitive. Not a happy customer.

Momentum have texted, emailed and snail mailed me over an issue I have already resolved. My attempts to contact them by phone have resulted in my spending 10 then 20 then another 20 minutes on hold. Am up to the 14 minute mark on this call and losing hope. I have no issue with their rates or gas supply but I will be changing providers to whoever has better customer service.

Recently switched and regretting it. They will not answer the phone. Tried to call on numerous occasions at different times of the day. Always get the same message, "We're a little busy now .....", waited for 45 minutes and then transferred through to leave a message. No one calls back
Do not take up their offer.

Get ready to sit on the phone for 30-45 minutes or more before they answer! Absolutely crap customer service! Would not recommend this company to people I dislike! Do not sign up

The only negative I can think of is when I joined the company and they had to arrange for an electrician to come to do the first meter-reading, they did not let us know what time they were coming and also left the switch off, which caused me stress to knock on multiple neighbours' doors to get access to the electricity room to turn on the switch. Otherwise, electricity has been cheap.

Have called Monentum on three different occasions today regarding a simple query regarding my first bill. Sat on hold for 29, 12 then 27 minutes. From other reviews I have read this is the 'norm'. I'm going to look for a new provider

Don't bother calling Momentum's customer service number 1300 662 778 as no mater menu you get and select the number to speak to someone you are put on indefinite hold. My advice is dump them go elsewhere

Got recent bill to have $500 bill for 1 month
When I rang was told it’s the rates and on peak billing but no real info. I asked what I can do as very higher compared to same time last year only to be told that I should do a check and a call out is ver expensive .. poor form

Called to discuss a bill and was placed on hold for 40 mins, my call was then disconnect, called back and was placed on hold again - I Have Ben on hold now for 48 Mins!!

I received a letter advising of a massive hike in rates, 33% increase for peak and 61% for off-peak.
I went to the website and there are no published plans with rates this high.
So instead of contacting me to discuss taking one of the published plans they instead chose to send me a letter with ridiculous rates. Poor form. It's a low tactic to catch a certain percentage of customers who aren't paying attention or haven't got time to keep an eye on their every move.
I see from the other comments this is happening often to existing customers.
And their motto is “less hassle, more hustle” ……give me a spell.

Absolutely brilliant customer service, rates are very cheap and good. Been with them for few months and enjoying the savings on my Electricity and Gas bills. I always recommend them to our customers. Cheers!

My disabled son that lives by himself just got his 3 month electricity bill for nearly $1000 - looking for information about his tariff rates on-line is not available and only way to get information is for momentum to do a call back - it is the weekend and I need information now!!!

We were in a contract with Momentum Energy. This contract expired. We were not notified & Momentum then placed us on their HIGHEST Rate. We spoke to Momentum about this to no avail.Further, they never returned any calls as promised & we have had to wait on hold for extended times every time we call. Their phone hold service dose not even place what number in the que you are, or how long you can expect to wait.