I signed up with Momentum on Dec 5, 2018. I had checked online, the figures looked good. Phoned and spoke with Mark, went through everything???, advised how much I would be saving and I signed up. Received the docs very quickly. Reviewed the charges and at the bottom was an extra charge 'Metering Charge'. Never mentioned online or during chat with Mark. Just a small additional charge of $2.8277/day - $835 per year.
Phoned Momentum they advised it was a wholesaler charge. Phoned the wholesaler. They advised they had never heard of it and it was nothing to do with them. I immediately cancelled the signup. No apology from Momentum for misleading, maybe even criminal, not mentioning such a huge charge.
Do not go near Them.

I got a quote from energy wizard with a really good price. I signed up but then got told no, I couldn't sign up. To make matters worse the sales rep so obnoxiously rude and kept talking over me. I actually had to ask if I could speak.

[name removed] is doing his best to deal with the situation, but I hope he realises if they treat customers and potential customers like this they'll treat employees worse.

Avoid at all costs

Thought I would try an Australian company as that would seem the norm. All good at the start when you’re switching companies but then the bills just start skyrocketing!! When I questioned the increase as a long serving customer I was told that ‘our rates our the best in the market and we can’t assist with any discounts as you are on our best rate’ BABPAU!!! wrong answer!! When I requested for a quote as a new customer I was baffled and amazed on the difference of pricing!!! And to make matters worse I used the online ‘Quote’ system and used my neighbors house number and it was SIGNIFICANTLY less than mine, plus it’s a bigger home with larger land!!! Just remember momentum....A long term customer is the best kind of customer.

We moved into our property over a year ago. When we received the first bill for the property we queried a 'Summer Demand' charge, its been over a year and is still ongoing. We are constantly having to follow Momentum Energy up and get no response back. They also lied to us about sending United Energy a review, this was never done but we were told it was rejected. I would never recommend this company.

We were sent a random power bill that has already been payed and we always pay the bill on time. My partner has emailed them proof and spoken on the phone to them a few times with no result and they keep sending a bill that changes in value. They are now threatening to turn the power off if this is not paid but it's a muck Up at their end and we don't owe a cent. Is our next move getting a lawyer in and changing company or can we speak to someone who actually knows what they are doing there?! Disgusting service, we have a life and don't need stupid crap like this to waste our precious time.

I tried to ring Momentum Energy to enquire about a new plan and query a bill which said that we were overdue, despite us having paid it. I rang at 1:00pm on Friday 21st December and was put on hold for 30 minutes. Someone then picked up the phone - and then hung up straight away! I then got a message saying that they were closed (at 1:30pm on a Friday!!) and then another message saying to ring between 8am and 6pm Monday to Friday!! WTH??????

I've been with them for awhile but I think there are expensive my latest gas bill over 1000 how ?
I only use the stove and not often and my gas wall heater hasn't worked in 6 months .
My power is the same, I admit using small heaters during winter, and I do turn of lights not in use and switch power points off like kettle washing machine etc I should make my landlord pay for the bill my power bill .
Too stressful..

I was overcharged, when i asked for a better deal they advised they call me back within 48 hours.
Never heard from them again, they also ignored my emails.
Had to change to another provider which was 25% cheaper

Really like this power company - the lowest bills I've ever had, and extremely responsive and thoughtful customer service. Shout-out to Naomi specifically!

I received a text saying my bill is overdue for couple days last Friday and I rang the customer service to find out. I requested her to email me the bill so I can pay straightway. However, the lady sent me the month period of usage but last year 2017 and also sent to my old email address. I was so shocked when I saw that. How I suppose to pay the period I already paid and now it is in 2018!

I requested a justification for excessive charging I.e. price increases over a 5 year period measured against CPI failed to provide.

I have had my mains and solar power handled by Momentum for several years and have no complaints. Their support people are easy to deal with and their prices are very reasonable. I had a couple of years where I thought the annual price hike was unreasonable but was able to haggle it down by phoning them and quoting a better rival price. That hasn't happened for a few years though and their prices are good compared to other offers I've looked at.

Recently moved out of my house and the final bill was $2000.00 for 3 months!! Always paid on time no thank you for that...live alone when I questioned the bill they said there is nothing they can do about it!!! Have not done anything different, worked all day, so how a single person can get a bill like this in 3 months!? A rip off nothing else!!!

Frustrated with the jargon than my current provider kept feeding me I looked for a change. Being a Geelong Cats member I was aware of Momentum Energy and decided to give them a call to see what they could offer.

I spoke to a really friendly lady named Erica who asked me all the information from my past bills without asking how much I had paid, the quote she gave is ensuring our family is significantly better off and happy with our decision. Erica's professionalism and willingness to meet my needs ultimately swayed my decision and looking forward to a fresh start.

Terrible prices, very high hikes in prices, used to have $200 max bill. Called the customer service with no resolution, I don’t recommend Momentum to anyone

After a steady bill amount in the year I’ve lived in the house our last bill was somehow three times as much! When queried we were told we were incorrectly charged for previous months so now they want to correct it and also that the previous months were an incorrect reading. . So with no warning we get an astronomical bill which we are now expected to pay. Our resolution was $50 discount and a two month payment plan. Can I just say we’re expected to pay $853 in two months! Nothing has changed in the house, if anything the bills should have reduced. For an error on their behalf they expect the consumer to pay. What terrible customer service is that. . We will be looking to move provider ASAP.