Moochies Questions & Answers (page 3 of 35)

Hi my sons watch has no sound when we call. We have turned the volume up on settings but still no luck. Can anyone help?

Hello. Just wondering if someone can help me cancel this watch and plan? TIA

How do I get my moochies watch to show a qr code

How do we remove a paired phone from an account, one that helped set up our child's moochie and now have primary control over the control of the watch without our knowkedge

Won't connect to network

My son has just cracked the screen of his 2 day old
Watch.
Just wondering if anyone has any suggestions on how to get his screen fixed?

Hello I got a mooches watch for my daughter and every time it calls or receives a call it makes a loud beeping noise during the call making it unable to hear anything

Our new odyssey watch doesn’t seem to have a back button and gets stuck and needs a restart at every screen

Why does my moochies take so long to find internet?

My moochies watch will not video call my phone. On network or WiFi.
How can I fix this?
The phone can video call the watch no problems. But the watch cannot video call the phone.

Up to date app and watch.
Had this problem with both moochies watches I have owned.

The step counter is not resetting. It just keeps counting.
Is it supposed to reset each day?
And the steps never show on the app.

Reset time

Hi there,
Brand new moochie watch.
Can delete messages from the app but they are all still showing in the watch.

Wanting to delete some as when you open the messages on the watch it ALWAYS starts at the very top and it can be a long way to scroll just to see the latest.

How can I either get the latest message to open OR delete messages from the watch?

Thankyou

My moochies watch can't call out or I can't call the phone- saying mobile network is unavailable ( was working last nyt when we set it up but now can't call or message??

Good Afternoon,
Could someone please help- the watch tells me network not available even though I have connected successfully to my wifi.

Thank you in advance

Hi I’ve been trying to add a plan to my moochie watch and it continues to tell me there is an error, how do I do this?

Hi I keep getting emails to update payment method how do I do that...it takes me to nothing.....

How do k return moochie for refund,?

I want to talk to a rep but you don’t do that which is crap! I want to pay out my bill for [Number Removed] and can this service my number is [Number Removed] or email which you have. I’m a truck driver so emailing is crap because I can stop on the side of the road and email all the time . Just in case you can’t find my email it is [Email Removed]

Hi there,

I have set up my sons Moochie and seem to be having trouble with the video call feature. He is unable to hear sound even when the volume is full when during a video call. Am I missing something or is it likely the watch is faulty?

TIA.