- Sign in
- Write a review
MyDeal.com.au Questions & Answers (page 2 of 19)
374 questions from our users
Euromaid ECCK64 cost of delivery to Bondi Juntion
Qualifies for free delivery?
Hi,
You may contact us via your MyDeal account so the seller is alerted to follow up with you? If you checked out as a guest, you can create a new account now via this page: Please ensure to register the email address linked to your purchase. You can then submit your enquiry.
Many thanks, The MyDeal Team
Has anyone bought bedding covers interested in the quality for the pricing thanks
Sorry - cannot help with your enquiry.
Hi Janet,
You may contact us using your MyDeal account so that the seller is notified to contact you? If you checked out as a guest, go to to establish a new account. Please confirm that the email address associated with your transaction is registered. After that, you may submit your inquiry.
Many thanks, The MyDeal Team
Hi, I haven't received my item. I have been in touch with my deal.com.au numerous times, even by phone. They said the seller would be on touch, which they haven't.
I spoke with Toll and they said the item hasn't been manifested, even though it shows dispatched. In other words Toll has not picked it up because seller hasn't organised it. I just want someone to take ownership and either get the item delivered or refund my money. Thank you Suzanne
Hello Suzanne,
Thank you for your feedback. We are sorry to hear that the seller has not been in touch with you yet. Currently, we are experiencing an extremely high volume of enquiries and our sellers are trying their best to respond to all tickets as quickly as possible. We can assure you that all ticket enquiries will be responded to, and thank you for your patience and understanding in the meantime.
Many Thanks,
Customer Support
Hi, as my product hasn't been sent, I would like a refund. How do I do this?
Hello Suzanne,
Thank you for your response. Unfortunately, we are unable to provide further assistance via this review platform. Please kindly reply to your ticket ID raised so that your message goes directly to the seller and they are prompted to follow up with you directly. However, if you have not raised an enquiry yet, please submit a ticket via the Need Help button on your My Purchases page, after you have logged into your MyDeal account.
Many Thanks,
Customer Support
I ordered a set of super king sheet set on 15/9/21.
The cost has been taken from my account but no receipt was issued and the goods have not been delivered.
I wish to know where my goods are.
Hello Sandy,
We appreciate your message. We are sorry to hear that the order has not arrived yet. To track your order, please log on from this page:
However, so our seller could follow up on your issue, please kindly contact us and log in to your MyDeal account, navigate to the My Purchases page and select the "Need help" button next to the applicable order item.
Many Thanks,
Customer Support
I was not issued with an order or receipt number when I paid. I don’t have an account it’s a one off order.
Hello Sandy,
Thank you again for your message.
If you checked out as a guest, you can create a new account now via this page: Please ensure to register the email address linked to your purchase. You can then submit your enquiry.
Many Thanks,
Customer Support
I don't know if I'm gonna ask a question or a answer but I haven't received my item yet and it about 9days now I haven't seen anything and tomorrow will be 10days if my order isn't coming then I don't know what business you guys are doing.. and I hope to receive my order tomorrow like it says 2-10 days that the item will arrive..
Hello Bae,
Thank you so much for your message. We are very sorry to hear about the delay with your order. It's been a difficult time for our customers, sellers, and couriers because there are a variety of factors that could cause delays. However, you may track your order, and please log on from this page:
If you still have questions, please feel free to contact us by going to your My Purchases page on your MyDeal account, there is a “Need Help” button next to each order item after logging in to your MyDeal account.
Many Thanks,
Customer Support
MyDeal are a disgusting bunch of fraudsters and offer nothing but incompetence.......your better of involving the ACCC immediately to get the correct course of action, as they wont assist you.....once they've got your money, you don't exist.....try finding contact details on their website.......extremely difficult....We should get Tracey Grimshaw (from ACA) involved, maybe then they'd run an honest business.....it's a NO from me...
Hi,
My order (#296919580) has been 'in transit' between Melbourne and Sydney for 22 days now. I have repeatedly contacted Mydeal and asked what the status of the order is. My query has been 'escalated' yet my emails have either gone unanswered or have been responded to with only vague or canned emails.
It is entirely reasonable of me to ask about why my order would be in transit for so long, and also entirely reasonable of me to expect a substantial answer, given I have paid for goods and delivery in good faith.
I have contacted Mydeal's elected courier, but they also appear to have a policy of stonewalling their customers.
Is there any universe where someone at Mydeal can answer the following questions?:
-Has the item genuinely been dispatched?
If so,
-Has the parcel been lost?
If so,
-How do I get a refund?
If the parcel has not been lost,
-Where is it and when should I expect it to arrive?
Also, please don't tell me about COVID - I am aware of COVID. Mydeal's policy of stonewalling its customers has nothing to do with the pandemic.
Hello,
Thank you for your message and we are sincerely sorry to hear that your order has not arrived yet. We appreciate you raising an escalation regarding the issue. Currently, we are experiencing an extremely high volume of enquiries and our sellers and escalation team are trying their best to respond to all tickets as quickly as possible. Our escalation agent is mediating with your concern for a suitable resolution and will provide you with an update. As a marketplace we are committed to customer satisfaction and work closely with sellers to ensure our customers are looked after. We do hope you allow us the chance to provide you with a positive experience in the future.
Many Thanks,
Customer Support
Hi Cindy,
I’m in exactly the same situation as this customer also. My order number is 301163520. The status has said pending dispatch for almost 3 weeks now and I’ve sent 2 emails with no reply. I’d like to know what is going on and when I can expect my order.
Hi Cindy, I am having the same issue. My order number is 304704420.
I have reached out numerous times and tried calling your customer service line, which doesn't give you the option to speak to anyone? Just tells you to go to the website.
Please provide me with an update.
Thank you
I purchased a single bed mattress in May and paid $60.00 delivery to Currarong nsw and I would like to purchase another but you are charging $90.00 delivery. How come? Thank you
I’m a purchaser nothing to do with the company
Hello Rita,
Thank you for your message and question. As we are an online marketplace that deals with thousands of sellers, our sellers utilise their own shipping network and may charge different rates for shipping depending on their couriers. The shipping is calculated per unit based on its size, weight, packaging and handling, and the distance from your location. We do hope that this information is helpful. Have a lovely day!
Many Thanks,
Customer Support
Thank you for your response.
Hi, I place an order on 03/09/2021 and still waiting for a response from My Deal for when they going to deliver. I still don't have an order number or a tracking number.
Hello Solon,
Thank you for your message. We can see that your order has been delivered to you. As MyDeal works with different Sellers it is possible that items are being dispatched from different warehouses throughout Australia. Thank you for your patience and we hope that you enjoy your purchase. Have a great day!
Many Thanks,
Customer Support
I’d like to know why you have so many fake reviews on here? It’s so obvious.
I can tell you honestly and categorically D B, my comment is definitely not "FAKE" as you mention - it is totally true! Wishing you all the best.
Hello DB,
Thank you for your question. MyDeal invites customers who have made a purchase to leave us their feedback. The reviews are genuine and we do our best to respond to as many as possible. Thank you for your review today, we appreciate your honest feedback.
Many Thanks,
Customer Support
Hi, can you give me dimensions for your PU leather king single bed please
Do not have this item
Hello Mary,
Thank you for your question! At the bottom of the product page, there is a link available to submit an enquiry regarding the item. The seller of the product will be able to answer your questions regarding this product. We hope this helps!
Many Thanks, Customer Support
What if I purchase a fake product from Mydeal ? Of course I didn’t know it is fake when I purchased. Can I refund the product? Thanks!
Hello SNG,
Thank you for your question. We understand your concern but if this situation happens. Please reach us as soon as possible so we can further provide assistance. We do require that you submit your enquiry by logging into your MyDeal account. To submit an enquiry, you log into your MyDeal account and select the item you require assistance with in the My Purchases tab in your account.
Many Thanks, Customer Support
I need to know where's my order 5023739 was purchased on 16/8/21 not received and not on track orders please reply thank you
Hello Helen,
Thank you for taking the time to share your question, We can see that the order has been to you. Many thanks for your patience and we hope that you enjoy your purchase. Have a lovely day!
Many thanks, Customer Support
Purchased something that said it has two items in stock ready to dispatch. They took my money and now it says the order is canceled. no email explaining and NO MONEY REFUNDED?
email should be sent explaining cancellation of order
money refund should be expedited with an explanation together with an apolligy
yeah that what I was expecting but no email, money, or appology. Bad service
Hello,
Thank you for your message. Can we please ask for the order number so we could further check?
Kind regards, Customer Support
I have been waiting for over a month and no word or products coming. The seller won’t respond to my question and no one will help me!!! No way of getting refund or product. Frustrating and disappointed to say the least!!!!!
I found that delivery was well documented by email and although one box was lost in transit the supplier was quick to send another.
No that is incorrect.
The seller never sent the package
They said they would let me know when it was on its way. And never updated me
Now they are not returning my emails and my deal sent an apology on their behalf for no response
Hello Francine,
Thank you for your message. We are sorry to hear that your order has not arrived yet and the seller has not responded to your enquiry. Can you please provide us with the ticket ID so we could further check?
Kind regards, Customer Support
I saw this pool pump advertised for $175 but am afraid to buy since there are so many bad reviews on pumps. How can I be guaranteed that you provide the customer service you claimed before becoming one of your regular buyers?
Liam
It is safe to buy on here and everything is good quality
Hello Liam,
Thank you for your message. As a marketplace, customer satisfaction is our top priority and our seller strive hard to provide the best customer service and assistance if you encounter some issues with your purchase. However, if you have clarifications with the product, you can always send a product question before purchasing so all your queries can be addressed by clicking “Have a question about this product? Click here” under the Specification section directly on the product page and the seller will be happy to help!
Kind regards, Customer Support
Don't they are incompetent's and lie and blame the supplier even when they are responsible. They also use the worst couriers on the planet whom refuse on policy to talk to recievers.
Thieves and all round rubbish.
Hi, I have raised a ticket regarding the shipping status, I received a reply from MyDeal, I replied to the email which is how the seller knows to contact me regarding my question. I still have not received a reply from the seller. The delivery for MyDeal is very different to other online stores, can be quite frustrating.
I ordered 5 days ago and recieved it in under a week I’m in Qld and it was coming from Vic so I was impressed with the time it took to get to me
Hello Deborah,
Thank you for your message. We can see that the seller has responded to you on your ticket ID 1056620. Currently, we are experiencing an extremely high volume of enquiries and our sellers are trying their best to respond to all tickets as quickly as possible. Thank you for letting us know that the order has arrived quicker than expected. We appreciate your patience and understanding.
Kind regards, Customer Support
Please note:
MyDeal.com.au is a marketplace with over 1000 sellers.
Rest assured when you buy from MyDeal, all purchases are covered under our refund guarantee policy: https://www.mydeal.com.au/mydeal-refund-guarantee
If the seller is not responding or if you haven't received your goods, please escalate to our Resolution team for a prompt response.
My order from the 31st may Invoice 4554368 hasn’t arrived just checking if it’s on its way
Hello Dagsandshaz,
Thank you for your message and purchase. From the tracking page, we can see that the order was marked as delivered on June 7, 2021. To track your order, please log on from this page:
However, if this information is incorrect and you have not received the item, please contact us by logging into your MyDeal Account, going to the My Purchases page, and selecting the 'Need Help' button next to the applicable order item to allow the seller to follow up.
Kind regards, Customer Support
Yes sorry that order did arrive thankyou it was the other one that has not Invoice 4554233 order placed on 31st may. Where is that one please
Thank you for your response. We can see that the order has been dispatched however there is no movement with the tracking. So the seller could follow up with your issue and investigate further, If you go to your My Purchases page on your MyDeal account, there is a “Need Help” button next to each order item. Please kindly raise a ticket via this button so you can discuss the issue with the seller.
Kind regards, Customer Support
I made an order on Sunday and haven't received the confirmation email as stated when my order was complete. I've checked the inbox and spam, I have an order number. Do I need to chase this up?
Thank you for your message. We are sorry to hear that you have not received your confirmation email. Can you please provide us with your order number so we can further check?
Hi just wondering when the 9 piece ultrasonic all seasons comforter set size king in steel blue would be restocked again ?
Thank you for your interest in our products! MyDeal is an online marketplace our sellers are responsible for providing accurate stock levels on our website. Unfortunately, they do not advise if a new stock will be arriving, as this is an automated system. Once our sellers update the stock this will be reflected on the MyDeal website accordingly.
Kind regards, Customer Support
Get an answer from our members and MyDeal.com.au representatives
Other General Merchandise Shops
Extra Information
Contact info for MyDeal.com.au
| Mon | 10:00 am - 4:00 pm |
|---|---|
| Tue | 10:00 am - 4:00 pm |
| Wed | 10:00 am - 4:00 pm |
| Thu | 10:00 am - 4:00 pm |
| Fri | 10:00 am - 4:00 pm |
| Sat | Closed |
| Sun | Closed |
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.