Repairman rang on the day to give me an idea of the time he'd arrive. He was helpful and courteous throughout. Did the job and made one additional repair I asked for. Verified the price of the part needed with a price list, which he showed me. I would thoroughly recommend this company for its expertise and excellent customer service.

When I rang to make a service request they quoted me a service fee and 30for service man to fix under $200 as I told them the problem and I couldn’t do anymore than that when the service person attended and checked they told me it would be around $500 they took there service fee and a 30 time so disappointing on the lie and no better off

Technician attended and inspected ($180.00), taking machine away for repair quote. No contact for 4 weeks, I followed up to have quote sent. Quote arrived 2 days later and was authorised and paid for same day $374.00. That was in December 2018 with no contact since.

Book them week in advance during working day. They suppose to send technician during 10 to 1 but came around 4 pm. They confirm charges - $47 for visit and if it needs repair then $97 for half an hour. But without repair they charged $154

Care of credit card fraud
They charged the credit card $243 before the tech even arrived! Tech arrived without contacting me, didn’t even touch the pizza oven to service it as requested but funds already withdrawn out the credit card’! He walked out not even calling me to ask what I need done to the oven! But took the money out of the card and refusing a refund!

Absolutely rubbish customer service. No updates; they do not call when they advised they will. We made the mistake of paying upfront, promise of repairs have dragged on for months and still nothing has been fixed. DO NOT use them at all!!!

Its been 6 weeks without a washing machine since their technician has been out and "fixed " our washing machine. First cycle after he left it broke worse than before it was looked at. Have ordered another part through them and been booked and cancelled on 5 times..... today was the 6th. So far have paid more than 3/4 of what the thing is worth in parts and services and they have the balls to cancell again. Scam organization, just read all the other comments....... DO NOT USE

Repair person didn't know why he was called out even though I advised what the oven needed a new element. Charged half an hour labour on top of the call out fee. Overpriced parts, very poor customer service. Postage charged on top of parts to be ordered. We chose to go with a local service provider rather than pay them anymore money. Wish I read these reviews before we booked them. Wish I didn't have to give one star.

I actually wouldn't even give them one star. I really wish I'd read the reviews before calling these people. Very poor service, very poor communication, and a rip off as far as pricing. Rogues!!

As with many of the poor reviews here, I had a terrible experience with this company. They failed to correctly diagnose oven problem yet felt happy to charge me over $1000 for unnecessary repairs. On top of that the technician arrived each time without any idea about what he had been called to do - extremely poor communication within the company. I strongly urge not to waste your time with this company until they clean up their act.

Repairs dragged in and on for months...they only had one Tech in Brisbane because everyone else refuses to work for them! Parts are double the price of other Company’s. They didn’t listen to what the problem was and replaced the most expensive part in my dishwasher ($150) and when that didn’t work they looked properly and found a $35 piece of hose underneath had a crack and then charge me again to fix it. The charge of hose was $90 !!! This went on many weeks. They yelled at me on the phone when I questions how long everything was taking.

Eventually had my oven timer replaced by these jokers in March after they didn't turn up to the first appointment that was made. After being quoted half an hour labour plus parts they ended up taking 2 hours to complete the job which cost me $240 more than they quoted. The oven worked for about 6 months but only with the timer turned on. When it stopped working again I called them to fix it again under warranty which was supposed to be 12 months but they claimed it was a different fault and charged me another $154. The oven stopped working again 2 days later so I said I was not paying the bill but they charged my credit card anyway as they must have stored my details from the initial repair. Use this company at your own risk!

Not that great and disappointed with the promised time as expected with repair services such as this. Obviously they don't respect people's time... after taking a day off hoping to get things repaired/replaced on the promised date and time, they called and said it's not happening that day and is scheduled for tomorrow... same day service, what a joke... it was two days in advance appointment too.

Fact. 7 weeks to sort out spare parts. Only after putting up a bad review did they get someone out straight away.
Fact. Biggest Rip off merchants in appliance repair history. Ended up costing three hundred F dollars for an oven knob
Fact. They do not carry parts so if there is something wrong that needs to be replaced well you just have to fork out another two hundred plus dollars for them to come out again
Fact. I'm writing this review in the hope people read this and go to their local appliance repair man and not through these peoole
Fact. If you don't believe me.. Well you will soon find out what this company is like !!!!!!!

If you want a good repairer don’t use this company. Paid $154 and no repair of oven. Didn’t come with any parts, they would have to order and come back, so more labour time. Tradesperson who attended didn’t seem to know what he was doing. Called the office for support.
Call centre person advised they should be able to repair, so very misleading.

After waiting 40mins from when my appointment was booked, I called the service line to follow up, I was on hold for 10 mins and then after my call being answered I was advised they needed to put me back on hold while they called the tech. 15mins in total being on hold is unacceptable, Futhure to this I was then advised the tech wouldnt make it today as his van rego had expired.
They said they wouldn’t be able to make it out today at all but would call me back after double checking if anyone else would be able to attend. Still I have not received a call back to advised.