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ColSouth East Queensland, QLD
- 6 reviews
- 4 likes
- Verified customer
Don't use if in a hurry. $300 later and appliance still not working.
The company's customer service is bad. The technician was lovely, though clearly stressed. Tech arrives late, diagnoses issue and advises company will send a repair quote. After numerous follow up calls, and days later, I get the quote. Here is a direct cut and paste from their email: 1. DRAIN PUMP - $186+ GST / 2. LABOUR $80 +GST / 3. FREIGHT $25+GST / 4. ETA - APPROXIMATELY 3-7 DAYS. When I called Miele the drain pump costs $98 and free delivery within a couple of days. How is this possible? Nationwide were not pleasant when I rang t...Read more
o inform them of this. Said the $186 was their supplier price. Very suspicious. Anyway the drain pump was easily replaced with the new one we bought direct from Miele, only the dishwasher is still faulty. I really doubt the drain pump was at fault.
1 comment
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Marie
- 2 reviews
- 1 like
Get someone else to do your repairs
I called this company last week and booked a technical inspection of our LG dishwasher, booked for Saturday. Technician arrived and inspected the machine base seal leaking suggested taking dishwasher to workshop for repair being told I would receive a quote on Monday. Monday no quote, rang Tuesday morning yes I would get a quote by close of day. Wednesday still no quote rang to be told technician just looking at dishwasher requested that dishwasher be returned to our address and we would get someone else to repair. The staff were pleasant but obviously they DO NOT value their customers give this company a miss
1 comment
NationwideNationwide Appliance Repairs
Hi Marie,
I am sorry to hear about your bad experience. We do not run our business to have customers be unsatisfied with our service, we have been in business for over 10 years and want all our customer to be happy with our service.... Read more
So I can assist you please provide me with your Job Number or your contact number so I can bring up your details in our system? Once I get your details up I am happy to see what I can do to assist you with getting your issue sorted with your appliance? Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
JanSydney
- 4 reviews
- Verified customer
Third world customer service, first world charging, parts 300% inflated
First red flag is 15-20 minute on hold music to log call. If you value your time, hang up after 5 minutes as the service will move at snails pace.
We used the same company 5 years ago to replace Kleenmaid fan forced oven element and had a pleasant experience so decided to use them again. Looks like owner/management has change as service has gone downhill. The call centre of very few people seem incompetent.
Our previous issue was still on record and we mentioned it is the same issue with the fan forced oven element is broken. So you assume th...Read more
e tech will come with part as they have the part number in the system. Tech booked for first available slot in 4 days, when he comes he has not been informed of history of problem or full problem description. He diagnoses that issue is the fan forced element in 5 min and for the privilege we need to pay $154. Tech said call centre will give quote for part. 5 days pass and no news from call centre. After another 20 min wait to call centre, got quote and paid around $141. Tech booked in 1 week which is the first available day. Now I can see same part on eBay for $45 by multiple sellers. Call centre says we are the first job at 9am to replace element. Tech comes at 10:30am and says he was not assigned us as the first job but we were the 2nd job. Was on call to call centre for another 17min to ensure tech was coming. So total turnaround to fixed problem is about 3 weeks. So going with a large national company has no advantages as they don't carry the spare parts even when they know the part number required and contacting them takes 15-20 min. Go with your local service person.
3 comments
NationwideNationwide Appliance Repairs
Hi Jan,
I am sorry to hear about your bad experience. We do not run our business to have customers be unsatisfied with our service, we have been in business for over 10 years and want all our customer to be happy with our service.... Read more
So I can assist you please provide me with your Job Number or your contact number so I can bring up your details in our system? Once I get your details up I am happy to see what I can do to assist you with getting your issue sorted with your appliance? Thank you Nationwide Appliance Repairs Team 1300 652 100Company responded to negative review after nearly 12 months with a generic PR message. I rest my case!
All the shortcomings of the job described in the description above if you want to improve your se... Read more
NationwideNationwide Appliance Repairs
Hi Jan,
We did not have access to product review till last month.... Read more
I am sorry you have had a bad experience and this is why we are reaching out to you to sort this issue out, I know its late but as we mentioned we did not have access till last month. In order for me to assist you I need to bring up your details, we have serviced over 70,000 customers who are on our database I need your email or phone number or job number in order to find who you are and look into your jobs. Please provide me this information so I can assist you. I appreciate all your assistance in getting this issue sorted with our team. Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
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JennyMelbourne
Excellent service, happy with result.
I had Nationwide Appliance Repairs come out to look at my Maytag Washing Machine, was charged the service call and then was quoted for further repairs. Service was easy and well organised and I would recommend their services.
1 comment
NationwideNationwide Appliance Repairs
Hi Jenny,
We are glad to have provided you great service, we really appreciate your feedback.... Read more
Look forward to assisting you again in the future Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
Rip off merchants
Firstly you have to pay up front even for the labour!!!
They replaced a part costing $750 & when the tech left it still didn't work. Tech returned to say another part was required but now can't get hold of anyone to answer my questions & resolve the issue. Terrible customer service - don't bother !!
1 comment
NationwideNationwide Appliance Repairs
Hi Chris,
I am sorry to hear about your bad experience. We do not run our business to have customers be unsatisfied with our service, we have been in business for over 10 years and want all our customer to be happy with our service.... Read more
So I can assist you please provide me with your Job Number or your contact number so I can bring up your details in our system? Once I get your details up I am happy to see what I can do to assist you with getting your issue sorted with your appliance? Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
LesPerth
Rip-off!
I reported a fault with my Miele dishwasher. The technician accurately diagnosed a problem with the flow sensor. We were charged $154 to have condensation removed but, two washes later, it broke down again. I emailed saying that it was the same problem. The technician came again and confirmed it was the flow sensor but said that a new one would have to be ordered by Nationwide, not by me. For the new flow sensor Natrionwide quoted $98 plus GST; postage $25 plus GST; and a further minimum charge of $80 to install the part. (So now I was looking...Read more
at a cost of around $400 for this repair!) Instead I called Miele and they said they would mail the part for $42 including GST and, no charge .for postage. That is a less than a third of what Nationwide wanted to charge for the same part! I have no doubt that Nationwide gets these parts for even less so I have nothing good to say about this organisation.1 comment
NationwideNationwide Appliance Repairs
Hi Les,
I am sorry to hear about your bad experience. We do not run our business to have customers be unsatisfied with our service, we have been in business for over 10 years and want all our customer to be happy with our service.... Read more
So I can assist you please provide me with your Job Number or your contact number so I can bring up your details in our system? Once I get your details up I am happy to see what I can do to assist you with getting your issue sorted with your appliance? Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
Refrigerator repair
I have a Eurolec VestFrost 60/40 fridge (now 35-36 years old) of which I am very fond and want to see it reach 50yo!!
Made extremely well in Denmark. Needed someone to adjust top door and excessive vibration . Angelo came at the arranged time and fixed my problems. Cheerful, knowledgeable, and willing to look outside the square - most impressive and WELL DONE !!
1 comment
NationwideNationwide Appliance Repairs
Hi Ciskevr,
We are glad to have provided you great service, we really appreciate your feedback.... Read more
Look forward to assisting you again in the future Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
JessicaAdelaide
Scam Artists
Got them come out to fix washing machine. They said they fixed it and as soon as they left it stopped working. Both times cost $400. Avoid them.
1 comment
NationwideNationwide Appliance Repairs
Hi Jessica,
I am sorry to hear about your bad experience. We do not run our business to have customers be unsatisfied with our service, we have been in business for over 10 years and want all our customer to be happy with our service.... Read more
So I can assist you please provide me with your Job Number or your contact number so I can bring up your details in our system? Once I get your details up I am happy to see what I can do to assist you with getting your issue sorted with your appliance? Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
NEVER USE THIS COMPANY...EVER!!
I called and provided these people with the make, model and parts that were required to fix our machine. We paid over $150 to be told parts were no longer available. This is not a reputable company! Do NOT deal with these people and NEVER give them your credit card information.
1 comment
NationwideNationwide Appliance Repairs
Hi Peter,
I am sorry to hear about your bad experience. We do not run our business to have customers be unsatisfied with our service, we have been in business for over 10 years and want all our customer to be happy with our service.... Read more
So I can assist you please provide me with your Job Number or your contact number so I can bring up your details in our system? Once I get your details up I am happy to see what I can do to assist you with getting your issue sorted with your appliance? Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
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DisgruntledSydney
DISGUSTED
I called for a washing machine repair. They told me they would be there between 3-6pm. I had a missed call at about 4pm I rang the missed call back 5 times no answer. I rang the company at 5:45 awaited on hold for 9 minutes while they checking with the technician. Came back another customer was more important than me “sorry about that”. Don’t ever go there you are not important!
1 comment
NationwideNationwide Appliance Repairs
Hi,
I am sorry to hear about your bad experience. We do not run our business to have customers be unsatisfied with our service, we have been in business for over 10 years and want all our customer to be happy with our service.... Read more
So I can assist you please provide me with your Job Number or your contact number so I can bring up your details in our system? Once I get your details up I am happy to see what I can do to assist you with getting your issue sorted with your appliance? Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
Chris was great
hi There Chris did a great job repairing my dishwasher. he was efficient and friendly thanks so very much Chris
1 comment
NationwideNationwide Appliance Repairs
Hi,
We are glad to have provided you great service, we really appreciate your feedback.... Read more
Look forward to assisting you again in the future Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
Repairs from hell
Prior to Christmas my dishwasher stopped working. I contacted nationwide repairs to come out and fix it. The tradesman came out and told me i required a new water hose and he had to order it in. As they were closing for Christmas new year it wouldn't be until January. I thought this fair enough. I contacted them after they were back from their break only to find the part still wasn't in. Approximately the second week of January they came out and replaced the hose. On doing this an internal hose was supposed to have broken. So start again with o...Read more
rdering the new part and waiting waiting and waiting more. Today the 13th February the dishwasher is finally working. Almost 2 months after the first problem the dishwasher is finally working. That is not acceptable, not to mention the total cost would have almost paid for a good quality new dishwasher. Don't use this company unless you want to be taken for a ride.1 comment
NationwideNationwide Appliance Repairs
Hi Bar,
I am sorry to hear about your bad experience. We do not run our business to have customers be unsatisfied with our service, we have been in business for over 10 years and want all our customer to be happy with our service.... Read more
So I can assist you please provide me with your Job Number or your contact number so I can bring up your details in our system? Once I get your details up I am happy to see what I can do to assist you with getting your issue sorted with your appliance? Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
George
- 2 reviews
- Verified customer
My experience was super good
I am surprised to read the other poor reviews, my experience was totally different . My tech was exactly on time, very friendly, my non working fridge was fixed in 10 minutes and the price was very reasonable, actually in truth very cheap .
Everything was extremely efficient .
1 comment
NationwideNationwide Appliance Repairs
Hi George,
We are glad to have provided you great service, we really appreciate your feedback.... Read more
Look forward to assisting you again in the future Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
Marcia
Ravin was excellent .
Efficient and friendly and helpful. Diagnosed the problem straight away. At his return once again efficiency +++ thank you so much.
1 comment
NationwideNationwide Appliance Repairs
Hi Marcia,
We are glad to have provided you great service, we really appreciate your feedback.... Read more
Look forward to assisting you again in the future Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
SarahMelbourne
BAD Customer Service
I had a technician booked for between 3pm and 5pm (Booked in for days in advance). Received a call that day from the technician "can I do it in the morning" my response no I'm at work. Then was told he probably couldn't get to my area in the afternoon it wasn't convenient! Rang the head office and got nowhere - bad customer service. Cancelled went with someone else who is reliable!
1 comment
NationwideNationwide Appliance Repairs
Hi Sarah,
I am sorry to hear about your bad experience. We do not run our business to have customers be unsatisfied with our service, we have been in business for over 10 years and want all our customer to be happy with our service.... Read more
So I can assist you please provide me with your Job Number or your contact number so I can bring up your details in our system? Once I get your details up I am happy to see what I can do to assist you with getting your issue sorted with your appliance? Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
Find out how Nationwide Appliance Repairs compares to other Appliance Repair Services
Know better, choose better.
- Verified customer
Cost Of Repairs
I am still laughing at the quote to repair my ARC dishwasher on Top of the $154 I spent to get them out to just look at the dishwasher they had the cheek to quote me $495 to purchase and install two parts to complete the repairs. Sound OK - Well the dishwasher is available on line new for $399 so they expected me to pay a total of $649 to repair a $399 dishwasher. You Must Be Joking!!!!
1 comment
NationwideNationwide Appliance Repairs
Hi Graeme,
I am sorry to hear about your bad experience. We do not run our business to have customers be unsatisfied with our service, we have been in business for over 10 years and want all our customer to be happy with our service.... Read more
So I can assist you please provide me with your Job Number or your contact number so I can bring up your details in our system? Once I get your details up I am happy to see what I can do to assist you with getting your issue sorted with your appliance? Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
Excellent service
Polite on time and finished the job within half an hour so next extra charge. Very helpful as well put a label in my switchboard to identify they oven
1 comment
NationwideNationwide Appliance Repairs
Hi Roxy,
We are glad to have provided you great service, we really appreciate your feedback.... Read more
Look forward to assisting you again in the future Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
Graham
- 2 reviews
bad communication
called for a tradesman to check my stove tradesman was excellent ..came out on a tuesday identified part required said the office would get back to me and part available within 2 days, office say's they did not have my email address so could not give me a quote for part so I asked why not ring ..this was on a public holiday and was then informed part would not be available for 5 to 7 days ...communication from office was not accurate to the point I had 2 different people ring me 2 hours apart to ask for payment for which i already had a receipt for .
1 comment
NationwideNationwide Appliance Repairs
Hi Graham,
I am sorry to hear about your bad experience. We do not run our business to have customers be unsatisfied with our service, we have been in business for over 10 years and want all our customer to be happy with our service.... Read more
So I can assist you please provide me with your Job Number or your contact number so I can bring up your details in our system? Once I get your details up I am happy to see what I can do to assist you with getting your issue sorted with your appliance? Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
dishwasher problems
My service repairman was Ravin, who came to look at my Bosch dishwasher which was showing the E15/check water message.. Ravin was excellent, pleasant and very thorough. In fact the fault had corrected itself but Ravin spent time carefully checking and identified a couple of issues, as well as advice on how to avoid further problems. I was impressed with his thoroughness and would definitely ask for him next time.
1 comment
NationwideNationwide Appliance Repairs
Hi Rendal,
We are glad to have provided you great service, we really appreciate your feedback.... Read more
Look forward to assisting you again in the future Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
LauraBrisbane
Disgusting customer service and out of pocket $400 and still have a broken dishwasher
I contacted for a dishwasher repair. The technician came stinking of cigarettes and was rude to me in my own home. I spent $400 fixing the problem only now months later still having the same problem and Nationwide trying to tell me I need another part costing an additional $400 including labour which is a ridiculous price to repair the original problem. When I tried to discuss they only offered me a $40 discount. What a joke - will never use or recommend again and I still have a broken dishwasher
1 comment
NationwideNationwide Appliance Repairs
Hi Laura,
I am sorry to hear about your bad experience. We do not run our business to have customers be unsatisfied with our service, we have been in business for over 10 years and want all our customer to be happy with our service.... Read more
So I can assist you please provide me with your Job Number or your contact number so I can bring up your details in our system? Once I get your details up I am happy to see what I can do to assist you with getting your issue sorted with your appliance? Thank you Nationwide Appliance Repairs Team 1300 652 100Similar opinion? Write a review on ieatwords.com.au!
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NationwideNationwide Appliance Repairs
Hi Col,
I am sorry to hear about your bad experience. We do not run our business to have customers be unsatisfied with our service, we have been in business for over 10 years and want all our customer to be happy with our service.... Read more
So I can assist you please provide me with your Job Number or your contact number so I can bring up your details in our system? Once I get your details up I am happy to see what I can do to assist you with getting your issue sorted with your appliance? Thank you Nationwide Appliance Repairs Team 1300 652 100