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JADE G.Sydney, NSW
- 3 reviews
ABSOLUTELY HOPELESS
We have used Newman's for all our appliance repairs within the home however we will not be in the future. We purchased a brand new Beko washing machine which broke after 1 month's use. Beko sent out Newman's to fix the fault and the service by Newman's was horrible even though they knew i was a long term customer of theirs. They took weeks to come out to the property to fix the problem and when they finally arrived, they had the wrong part. They told me a few days later that they then had the part in stock however i still had to wait another week for them to return with the new part to fix it.
The customer service was horrible on the phone and I will never use Newman's again. Beko were also very disappointed in their service provided.
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brokingassociatesSouth East Queensland, QLD
Exceptionally POOR service & incompetent
AVOID...
Bought a Westinghouse dishwasher in Nov 2017 plus Harvey Norman 4 yr extended warrantee from Harvey Norman Bundal.
Failed Dec 2022 F9 error, internet says main board replacement required. Newman's Appliances arrived to repair it and the tech replaced completly the wrong part and had to swap bits of the old part onto the new part to compete the repair... Left and said all fixed. Set to wash minutes after he left saying it was fixed and same fault still there F9.. Well its now 29 Jan 2020 Newman's Appliances canceled today's booked app...Read more
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Ken
- 2 reviews
- 3 likes
- Verified customer
Service Above and Beyond what you would expect
I am hugely impressed and thankful for the service rendered by Newman's Appliance Repair. Our washing machine which we bought in WA stopped working. The warranty had expired a year ago. Without any prompting from me Newman's offered to contact the company in WA to see if they would honour their warranty even though it had expired. They were successful so a part that would have cost me nearly $300 was replaced for just the labour cost of $60. I am extremely grateful for the effort made on my behalf and the service rendered. They are a conspicuous example to all other firms on how business should be conducted. Thank you Newman's.
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