I'm happy with my furniture but the customer service is appauling. I can't count the number of times our scheduled delivery was changed. I'm still waiting for another furniture piece that I ordered and paid for last year December 2022. I won't be shopping at Nick scali again.

Bought a lounge suite from your Midland Store on the 13th January 2020 paid in full. Have only been contacted from the store once have been in several times asking what's happening told Store Manager would call us (Never did). Went back in to store given apologies for not calling us with an estimated delivery date of 1st April to 9th April called in again told following week but would be confirmed by telephone call this week. My partner called around to the shop today and there is a sign on window saying you closed 3 or 4 days ago. Is anyone going to call us to let us know what is happening with lounge suite ? You've got my money the least you can give me is communication

Never again I will walk through these doors purchased lounge and since the delivery I've had problems I've had them repaired like 7 times and know I'm going to take them to consumer affairs I'm not giving up discusting people please don't waste your money on this company you will have heartache even the staff from the service department are rude

We purchased a chocolate brown Peace lounge in 2010, and still love it. After daily use and kids climbing all over it, it barely looks any different than the day we bought it.

We purchased 2 Leather lounge suites from nick scali Bankstown in 2017.With 40% discount they cost us $8000.00. And within 6 months they started to show signs of poor quality and were falling apart.We contacted there service department and they came out several times to fix them but the fault was cheap cheap imports.I have contacted fair trading and they are investigating.We will never ever step foot in there store again,there furniture is absolute rubbish.

Be aware of the clause that says on delivery it’s your responsibility to dispose of rubbish. Well... industrial strength cardboard 8 meters long impossible to dispose of. It was dumped on my front lawn and I was told it’s now my problem to dispose of it. I would need 8 recycling bins to dispose of it and that’s if you have the strength and cutting tools to cut it up. Nick Scali service are ignoring the problem and only reposted to me with “I agreed to it”. Now it’s going to cost me $200 to dispose of it.

I purchased the Peace sofa from Nick Scali Furniture with the upgraded leather and protection kit for $4489.00 including delivery. Shortly after purchasing the sofa the cushions lost there firmness and the sofa became very uncomfortable. The sofa looks good but as a for it's comfort/performance, it is terrible!! I would not recommend anybody purchase this lounge suite.

After a short time one of our single seater lounges had marks in the leather.
Nick Scali acted promptly in rectify problem.
Of particular mention is their upholster "James De Maudave" who after checking with us what time could he replace damaged suite I found this young man to be both extremely courteous and very well mannered.
It was a pleasure to meet him

In December 2015 I purchased a 2 seater and a 3 seater leather lounge, each with electronic recliners from the Nick Scali store at Kotara, Newcastle. Staff were excellent and received delivery of my lounge without any dramas. About 10 months both electric recliners stopped working. I contacted the Kotara store and they put me in contact with the Nick Scali warehouse in Sydney where I spoke to Abdul and he promptly posted me out two new electrical cords for the lounges. Upon arrival the cords were incorrect but with another phone this was rectified quickly by Abdul and the correct cords were sent out. Many thanks for your prompt and professional service. Much appreciated.

After finding a small fault with our new lounge the response was incredible. The response time getting back to me and organzing the job was great the technician who came did a great job .Many thanks

My 4.5 seater Nick Scali leather Peace lounge cost over 5 grand and i didn't expect it to start sagging after a few months of normal use.
Customer service was fantastic, prompt reply and repair organized within a week.
Upholsterer added extra foam in the seats but it only slightly helped.
I was told that it's normal for the lounge to sag over time.
Frankly I'm disappointed.

Twice I have had Nick scali staff out to fix the frame and the metal legs, as mine squeaks badly when you sit on it. Not to also mention the repair man had to add a missing support leg that delivery staff had forgotten to add when delivered! (They just want their $90 bucks!) I have also had to have a leather repair man out to fix stitching that came loose in the corner. (I have no kids and no pets, the couch gets barely used!) Customer service has been good and respond quick, but I paid just over 4 grand for this couch! Just shows price means nothing anymore. If you want a quality couch get one made in Australia with a metal frame, not this Malaysian made mess. 8 weeks waiting for this thing and all I get is disappointment.

The lounge is very stylish and feels amazing. The leather seats are hard so you will not sink in. Very comfortable and head rests can be lifted up or down. Make sure that if you get a light colour such as the bone or white, that there will be a jeans transfer to the leather which is very hard to get off. I would suggest that you put a leather conditioner on before you use it. It's similar to comparing it to a car, a polished car is easier to clean than a car that is not.

We have a bone colour and a chocolate brown. The chocolate brown is easier to maintain.
Comfortable, unique, great quality, hard seats, will be stylish in 10 years as well
Expensive but worth it

Over the last 12 months we have been shopping around looking for a new lounge suite and always came back to Nick Scali. We decided to update most of our lounges and dining suite and this was one we were very happy with. The build quality and ease of purchase was in part due to the simple processes in Nick Scali but also mainly due to the fantastic staff (Julie) at the Canberra store. We were that happy with the service and range of products we bought all our new suites there.
Great service and fantastic range of modern products at a reasonable price. We know they will survive just as long as our previous sets.
So much range it took us a while to choose...not really a bad point but wow they have some nice stuff in there