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Comprehensive, Basic, Essentials, etc...M JonesGreater Melbourne (Outer), VIC
Quick trip to USA
Haven't used before but will again. The insurance was Quick and Easy to organise. Will use again when I go overseas and would expect the same reliable service. Online service very helpful for busy people.
1 comment
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Marc IngramNorthern Region, NSW
Thanks
Affordable piece of mind, I will definately be taking this policy with me next time I leave the country. It makes your holiday so much more relaxing. Thanks for being with me.
1 comment
Allianz PartnersOnline Travel Insurance
Hi Marc, thanks for letting us know. Regards, Anthony.
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Kay VGreater Melbourne (Outer), VIC
Thailand family holiday
Having such great opportunities during our holiday was wonderful, but better knowing we were covered for all things, should anything happen. Our policy was great value and very easy to set up online. No claims were needed as all was very smooth travelling. We have used Online Travel Insurance now about three times.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks Kay! Regards, Anthony.
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Find out how Online Travel Insurance compares to other Travel Insurance
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Great Value Travel Insurance
Online Travel Insurance offered the best value and policy plan for our holiday.
It was very easy to choose the right cover and purchase online.
They offered a 10% discount off as well which was great.
Will definitely buy from them again.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for the review Esa! Regards, Anthony.
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Peace of mind
We found the policy was affordable and covered everything that we needed for our seven week trip. We had no trouble with applying and paying for it online. Apart from a two hour delay on one of our flights our trip went so smoothly that we didn’t need to make a claim. We would highly recommend On Line Travel Insurance to anyone that needs peace of mind whilst travelling.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for recommending us Dawn! Regards, Anthony.
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Ravi
- 2 reviews
- 2 likes
value for money
I have been using this company for the third times. Touch wood doesn't need to claim anything. But it's worth being covered. I will be using this company for any of my trips.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks Ravi. Regards, Anthony.
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shuiPerth, WA
Never ever use again
lodge a claim as my mobile phone was stolen and was rejected for some stupid reasons. Mobile phone was left on the table and was advise tht I did not look after it properly, a police report was made and I do not know what other evidence they need
1 comment
Allianz PartnersOnline Travel Insurance
Hello Shui, I'll be in touch with more details. Regards, Anthony.
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April B.Perth, WA
Travel Insurance made easy
The policy I purchased was perfect. It was affordable and consisted of everything that I required. It was so eay to set up and purchase. Thank goodness I didn't have to use it, but it was definitely peace of mind knowing it was there.
1 comment
Allianz PartnersOnline Travel Insurance
Hell April, thanks for letting us know. Regards, Anthony.
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ChrisGreater Melbourne (Outer), VIC
Exceptional Value for Money
Went online to find a better value for money insurance cover than my usual insurer and discovered Online Travel Insurance. Got the same cover for half the cost. Will return.
1 comment
Allianz PartnersOnline Travel Insurance
Hi Chris, thanks for the feedback, it's appreciated. Regards, Anthony.
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Chrysoula K.Greater Melbourne (Metropolitan), VIC
The only travel insurance I use! Perfect!
It really gives a sense of freedom and security when you are with them! It’s very reasonable with the fees and they respond instantly when you need them!
It’s perfect!
1 comment
Allianz PartnersOnline Travel Insurance
Hi Chrysoula, glad to hear you've been happy with us! Regards, Anthony.
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Avinash MGreater Melbourne (Inner), VIC
- 12 reviews
- 4 likes
Quick and easy Application Process but terrible claims process !!!!
Was very quick and easy to purchase travel insurance for my partner and myself. However, they're absolutely pathetic in processing claims. On Tuesday 28th May, I received a text message from them stating "Payment (less any applicable excess) should be received into your bank account in the next 3-5 working days.
5 business days later and NOTHING has been paid into my bank account. Even better, it took me over 2 weeks for me to retrieve the 101 documents that they requested such as purchase receipts, police report and lost baggage receipts and...Read more
scanned through to Allianz. Don't waste your time purchasing this fraudulent product from Allianz as they clearly don't know how to pay claims. I had a much better travel claims experience with QBE 6 years ago. Should've stuck with them!2 comments
Allianz PartnersOnline Travel Insurance
Hello Avinash, as discussed, I've sent this through our complaints process. Regards, Anthony.
That's not really the solution customers are looking for. All Allianz do is they pay out a claim if it's minor such as the clothes my partner and I had to buy when our luggage got lost but in regards ... Read more
to anything major such as the items that were stolen from our luggage, Allianz resort to "time-stalling" tactics by referring your claim to an investigations team or like what you've done here by referring it to the Complaints team who have also not taken any action. This is why I've now referred the matter to the Ombudsman, AFCASimilar opinion? Write a review on ieatwords.com.au!
ConnieSouth West, WA
- 2 reviews
Great Product
Easy to find the product needed for our trip overseas. The after care very professional with a welcome home text and directions to claim if needed. Will definitely use again.
1 comment
Allianz PartnersOnline Travel Insurance
Hi Connie, glad to hear you've been happy with Online Travel Insurance! Regards, Anthony.
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Didn't make a claim, but cheap and quick
I was emailed my policy promptly, and price was okay. You should review the competition and ensure you don't just accept a policy from a airline or travel agent service.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for letting us know! Regards, Anthony.
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HowieSydney, NSW
- Travel Insurance - Comprehensive Plan
- Verified customer
Easy purchase and great value for money
The Policy selection and purchasing process was so easy and the value and inclusions very comparable to other more well known insurers - will certainly use again for future travel needs.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for the review! Regards, Anthony.
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Easy, simple and great value for money
Easy, and quick process to get insurance online. We didnt need to make any claims but it was Great value for piece of mind while we were away and travelling around.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks Mikayla! Cheers, Anthony.
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- Online Travel Insurance - Multi-Trip
- Verified customer
Still waiting ..
My partner and I purchased this policy for our annual travels .
His flight got cancelled and he lodged a claim. Three months on after numerous attempts and many phone calls and emails on his behalf he is still waiting for his claim to be finalized. Yes it’s cheaper than other insurers but definitely not worth the hassle . I would never use them again nor recommend to anyone .
1 comment
Allianz PartnersOnline Travel Insurance
Hi Juliet, I'll be in contact with more details. Regards, Anthony.
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BradSydney, NSW
- 3 reviews
5 star reviews, 1 star reality
A large percentage of OTI 5 star reviews are people submitting reviews based on how easy it was to obtain a policy. It’s 2022, of course it’s easy to log onto a website and enter a few details.
You have to scroll through large amounts of useless uninformative reviews to find ones where claims were submitted. Well here is one.
I purchased a Comprehensive policy, believing it was exactly that, comprehensive. When you sign up to the policy you agree to have documents emailed to you AFTER paying for the policy.
Long story short, I had my hire...Read more
car broken into overseas with my laptop and passport stolen. The only refund I receive from OTI was $3.79 for the cost of my Emergency passport less the $200 excess. They did not even refund the $293 it cost me to replace my passport in Australia. If you scroll to page 32 of their policy there is a line about items not covered in vehicles.1 comment
Allianz PartnersOnline Travel Insurance
Hi Brad - I'd like to run this through our complaints process - I'll be in touch with more details. Regards, Anthony.
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Excellent Value for Money
Policy easy to setup, great value for money as we looked at many others. did not claim so can't comment on claims process. First time using this company will use again.
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for the review! Regards, Anthony.
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Josh b
- 4 reviews
- 5 likes
- Travel Insurance - Comprehensive Plan
- Verified customer
Used it for second Time No stress, No Fuss just pay n go !
Full comprehensive cover for family, Price was reasonable, even cheaper than other online insurance companies. Piece of mind knowing its through a well known Australian Insurance company ... Second time using Online Travel Insurance .. Would recommend
1 comment
Allianz PartnersOnline Travel Insurance
Thanks for recommending us Josh. Regards, Anthony.
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Bad experience indeed!
In spite of submitting all docs in regards to cancellation due to legit surgery it was still not enough and bad communication.will not use them again for sure!not happy at all!
1 comment
Allianz PartnersOnline Travel Insurance
Hello, I'm sorry to hear about this. I'll be in touch with more details. Regards, Anthony
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Questions & Answers
Davidasked
If we have to extend our stay because of a delayed or cancelled flight is the cost of extra night accomodation covered
1 answer
Allianz PartnersOnline Travel Insurance
Hi David, thanks for your query.
I have pasted the below information from the Product Disclosure Statement which I hope assists.
Section 3.2 Travel Delay Expenses
3.2.1 WHAT WE COVER
If a delay to your journey, for at least 6 hours, arises from circumstances outside your control, we will reimburse the cost of your reasonable additional meals and accommodation expenses.
We will pay up to $200 at the end of the initial 6 hour period. In addition we will pay up to $200 for each full 24 hour period that the delay continues beyond the initial 6 hour delay.
3.2.2 WHAT WE EXCLUDE
We will not pay if:
a] a delay to your journey arises from an act or threat of terrorism; or
b] your claim is caused by the financial collapse or insolvency of any service provider.
Of course terms, conditions, limits and exclusions apply to all policies so I would strongly encourage you to read the PDS (available here https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS) to get a full understanding of what's covered and what's not.
I hope this has helped answer your question!
Kind regards, Tegan
Phil T.asked
does the policy include riding motorcycle?
1 answer
Allianz PartnersOnline Travel Insurance
Hi Phil, thanks for your question. Yes, motorcycle riding up to 250 cc is an automatically included activity, but of course restrictions apply. For bikes over 250 cc you can purchase an Adventure Pack for additional coverage. Exclusions apply to motorcycle riding for example if you are not wearing a helmet or do not hold a motorcycle licence. I would advise reading the PDS to understand all the terms, conditions, limits and exclusions that apply and see if the policy suits your needs. Hope this helps! Regards, Tegan
https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS
Victor Tranasked
If my destination as below :
Travelling to
Vietnam; France; Italy; Germany; Netherlands; Lao People's Democratic
Republic; Taiwan, Province of China; Philippines
Regions covered in
Europe; Asia; Pacific; New Zealand; Australia
Does it mean if I visit Thailand or England and need insurance cover, I still eligible for it since Regions covered states : "Regions covered in Europe; Asia."
1 answer
Allianz PartnersOnline Travel Insurance
Hi Victor, please call 1800 010 078 to discuss as I can't give advice in this forum. Regards, Anthony
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Allianz PartnersOnline Travel Insurance
Hi, hope your trip to the United States was great, and thanks for the review. Regards, Anthony.