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Reviews

4.4

1,035 reviews
5
(608)
4
(319)
3
(47)
2
(9)
1
(52)
  • Value for Money
    4.1 (101)
  • Transparency
    3.6 (86)
  • Customer Service
    3.6 (87)
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M Jones

M JonesGreater Melbourne (Outer), VIC

Quick trip to USA

published

Haven't used before but will again. The insurance was Quick and Easy to organise. Will use again when I go overseas and would expect the same reliable service. Online service very helpful for busy people.



1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi, hope your trip to the United States was great, and thanks for the review. Regards, Anthony.

Marc Ingram

Marc IngramNorthern Region, NSW

Thanks

published

Affordable piece of mind, I will definately be taking this policy with me next time I leave the country. It makes your holiday so much more relaxing. Thanks for being with me.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Marc, thanks for letting us know. Regards, Anthony.



Kay V

Kay VGreater Melbourne (Outer), VIC

Thailand family holiday

published

Having such great opportunities during our holiday was wonderful, but better knowing we were covered for all things, should anything happen. Our policy was great value and very easy to set up online. No claims were needed as all was very smooth travelling. We have used Online Travel Insurance now about three times.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks Kay! Regards, Anthony.

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Great Value Travel Insurance

published

Online Travel Insurance offered the best value and policy plan for our holiday.
It was very easy to choose the right cover and purchase online.
They offered a 10% discount off as well which was great.
Will definitely buy from them again.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review Esa! Regards, Anthony.

Peace of mind

published

We found the policy was affordable and covered everything that we needed for our seven week trip. We had no trouble with applying and paying for it online. Apart from a two hour delay on one of our flights our trip went so smoothly that we didn’t need to make a claim. We would highly recommend On Line Travel Insurance to anyone that needs peace of mind whilst travelling.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for recommending us Dawn! Regards, Anthony.

Ravi

Ravi

  • 2 reviews
  • 2 likes

value for money

published

I have been using this company for the third times. Touch wood doesn't need to claim anything. But it's worth being covered. I will be using this company for any of my trips.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks Ravi. Regards, Anthony.

shui

shuiPerth, WA

Never ever use again

published

lodge a claim as my mobile phone was stolen and was rejected for some stupid reasons. Mobile phone was left on the table and was advise tht I did not look after it properly, a police report was made and I do not know what other evidence they need

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hello Shui, I'll be in touch with more details. Regards, Anthony.

April B.

April B.Perth, WA

Travel Insurance made easy

published

The policy I purchased was perfect. It was affordable and consisted of everything that I required. It was so eay to set up and purchase. Thank goodness I didn't have to use it, but it was definitely peace of mind knowing it was there.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hell April, thanks for letting us know. Regards, Anthony.

Chris

ChrisGreater Melbourne (Outer), VIC

Exceptional Value for Money

published

Went online to find a better value for money insurance cover than my usual insurer and discovered Online Travel Insurance. Got the same cover for half the cost. Will return.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Chris, thanks for the feedback, it's appreciated. Regards, Anthony.

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Chrysoula K.

Chrysoula K.Greater Melbourne (Metropolitan), VIC

The only travel insurance I use! Perfect!

published

It really gives a sense of freedom and security when you are with them! It’s very reasonable with the fees and they respond instantly when you need them!
It’s perfect!

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Chrysoula, glad to hear you've been happy with us! Regards, Anthony.

Avinash M

Avinash MGreater Melbourne (Inner), VIC

  • 12 reviews
  • 4 likes

Quick and easy Application Process but terrible claims process !!!!

published
2 comments
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hello Avinash, as discussed, I've sent this through our complaints process. Regards, Anthony.

Avinash M
Avinash M
Connie

ConnieSouth West, WA

  • 2 reviews

Great Product

published

Easy to find the product needed for our trip overseas. The after care very professional with a welcome home text and directions to claim if needed. Will definitely use again.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Connie, glad to hear you've been happy with Online Travel Insurance! Regards, Anthony.

Didn't make a claim, but cheap and quick

published

I was emailed my policy promptly, and price was okay. You should review the competition and ensure you don't just accept a policy from a airline or travel agent service.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for letting us know! Regards, Anthony.

Howie

HowieSydney, NSW

Easy purchase and great value for money

published

The Policy selection and purchasing process was so easy and the value and inclusions very comparable to other more well known insurers - will certainly use again for future travel needs.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review! Regards, Anthony.

Easy, simple and great value for money

published

Easy, and quick process to get insurance online. We didnt need to make any claims but it was Great value for piece of mind while we were away and travelling around.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks Mikayla! Cheers, Anthony.

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Still waiting ..

published

My partner and I purchased this policy for our annual travels .
His flight got cancelled and he lodged a claim. Three months on after numerous attempts and many phone calls and emails on his behalf he is still waiting for his claim to be finalized. Yes it’s cheaper than other insurers but definitely not worth the hassle . I would never use them again nor recommend to anyone .

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Juliet, I'll be in contact with more details. Regards, Anthony.

Brad

BradSydney, NSW

  • 3 reviews

5 star reviews, 1 star reality

published
1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Brad - I'd like to run this through our complaints process - I'll be in touch with more details. Regards, Anthony.

Excellent Value for Money

published

Policy easy to setup, great value for money as we looked at many others. did not claim so can't comment on claims process. First time using this company will use again.

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for the review! Regards, Anthony.

Josh b

Josh b

  • 4 reviews
  • 5 likes

Used it for second Time No stress, No Fuss just pay n go !

published

Full comprehensive cover for family, Price was reasonable, even cheaper than other online insurance companies. Piece of mind knowing its through a well known Australian Insurance company ... Second time using Online Travel Insurance .. Would recommend

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Thanks for recommending us Josh. Regards, Anthony.

Bad experience indeed!

published

In spite of submitting all docs in regards to cancellation due to legit surgery it was still not enough and bad communication.will not use them again for sure!not happy at all!

1 comment
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hello, I'm sorry to hear about this. I'll be in touch with more details. Regards, Anthony

Page 5 of 52
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Questions & Answers

David

Davidasked

Travel Insurance - Comprehensive Plan

If we have to extend our stay because of a delayed or cancelled flight is the cost of extra night accomodation covered

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi David, thanks for your query.

I have pasted the below information from the Product Disclosure Statement which I hope assists.

Section 3.2 Travel Delay Expenses
3.2.1 WHAT WE COVER
If a delay to your journey, for at least 6 hours, arises from circumstances outside your control, we will reimburse the cost of your reasonable additional meals and accommodation expenses.
We will pay up to $200 at the end of the initial 6 hour period. In addition we will pay up to $200 for each full 24 hour period that the delay continues beyond the initial 6 hour delay.
3.2.2 WHAT WE EXCLUDE
We will not pay if:
a] a delay to your journey arises from an act or threat of terrorism; or
b] your claim is caused by the financial collapse or insolvency of any service provider.

Of course terms, conditions, limits and exclusions apply to all policies so I would strongly encourage you to read the PDS (available here https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS) to get a full understanding of what's covered and what's not.

I hope this has helped answer your question!

Kind regards, Tegan

Phil T.

Phil T.asked

Online Travel Insurance

does the policy include riding motorcycle?

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Phil, thanks for your question. Yes, motorcycle riding up to 250 cc is an automatically included activity, but of course restrictions apply. For bikes over 250 cc you can purchase an Adventure Pack for additional coverage. Exclusions apply to motorcycle riding for example if you are not wearing a helmet or do not hold a motorcycle licence. I would advise reading the PDS to understand all the terms, conditions, limits and exclusions that apply and see if the policy suits your needs. Hope this helps! Regards, Tegan
https://travel.onlinetravelinsurance.com.au/onlinetravelinsurance/File/Download?docType=PDS

Victor Tran

Victor Tranasked

Travel Insurance - Basic Plan

If my destination as below :
Travelling to
Vietnam; France; Italy; Germany; Netherlands; Lao People's Democratic
Republic; Taiwan, Province of China; Philippines
Regions covered in
Europe; Asia; Pacific; New Zealand; Australia

Does it mean if I visit Thailand or England and need insurance cover, I still eligible for it since Regions covered states : "Regions covered in Europe; Asia."

1 answer
Online Travel Insurance
Allianz PartnersOnline Travel Insurance

Hi Victor, please call 1800 010 078 to discuss as I can't give advice in this forum. Regards, Anthony

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