We transferred from ADSL to NBN due to a long term however temporary move. Set up was explained well, all done in the time frames we needed, and up and operating within a day. Speed is great, modem was easy to install ourselves, and connection has been reliable.

OntheNet have been outstanding. They have made what has historically been a painful process, a simple and successful one! Thankyou

Time frame was 24 hrs to connect to NBN with onthenet, (we were NBN ready on the 24-2-18, we were with Telstra. Time frame for Telstra to transfer to NBN booked the transfer on 26-2-18 finally got connected on 3-5-18.
Our connection with NBN is reliable, we are about 500 mtres from the Node, apparently the copper cable from the node to us is old and our line has been split with our neighbour. Our speeds are faster with Onthenet NBN, than Telstra NBN, same speed plans, Telstra must have capped us.
All departments of Onthenet are fantastic and customer service is excellent, thank god I'm i am back.

Do you think changing service providers is too difficult? Well, it's not. All you have to do is pick up the phone and call Ian at OntheNet. From the first phone call he knows his stuff, his continual communication throughout the process exceeds even your wildest expectations and his after service is second to none. Add to that our monthly savings into the hundreds of dollars$$ and we are the happiest customers ever. Thank you Ian and OntheNet.

Everything went so smoothly from start to finish. I would recommend them to everyone. Thanks to you Ian and Peter.:)

The customer service I have received from Steve Cockle has been outstanding! I have continued my service with On the Net simply because of Steve's help and amazingly personable .
Regards Jenny Freeman

I was just connected to NBN this morning. Ian talked me through the finer points of the modem configuration and I was online within a very few minutes. It was a pleasure to be helped by Ian, who I found to be friendly, courteous and efficient. I have been with OnTheNet for just over 7 years and my decision to do so has again been well vindicated. On a speed check, I am getting around 90% of my nominal plan speed, which is outstanding.
Thank you for your great service. It is a pleasure to deal with an efficient local company.
Addition of voicemail to your VoIP service would be very welcome, along with a feature to send voicemail to email as a sound file. Please add that to your suggestion box.

I had moved into a new property and spent nearly 3 weeks sorting out nbn with another company . Within a 5 minute call with on the net had me conected . What the guys at on the net never knew was a few weeks ago my brother and best friend passed away . Thank you !

I have been with onethenet for many years why? because as far as ISP's on the Gold Coast they are by far the best. And in my experience way easier to deal with then any of the larger ISP's like Telstra etc. Plus they are LOCAL which is a huge bonus as talking to those offshore call centers is a nightmare. The transition from ADSL to NBN HFC was flawless. Tests have shown connection is stable and the speeds i am getting are amazing. Cheers

I have been with OntheNet for around 2-3 years and have continually received excellent customer service from their sales and support teams.
I have only had one disruption in internet service and when I did the team were quick to rectify the issues.
I have just had NBN connected with OntheNet through Fibre-to-the-node which I know a lot of people have been nervous about but can confirm I am consistently getting between 87-94 Mbps down and 34-37 Mbps up in peak time.

Long ago I had nightmares with various providers until I found OntheNet. These people have since proven they are next to none the best. Brilliant service I can't fault. No painful voice menus and virtually next to no waiting time to talk to sales & tech support. Real people with real values who care. Highly recommenced.

Our HFC NBN connection wasn't painless, however OntheNet did everything they could to resolve the problems. Can't give them enough credit for how they handled our troublesome activation.

Their customer service is fast, and now my internet is too. Easy to deal with, highly recommend this Aussie company.

Changed over to an nbn service from another provider OntheNet are fast efficient and easy to deal with would recommend these guys to anyone tech service was exceptional with follow up ensuring we are happy . Thanks

Ordered 4th July, connected 28th July. We went for 50/20 Mbps. The support up to installation was excellent. I'm not very tech savvy and the customer service people were really helpful with all of my (sometimes stupid!) questions. We don't use the internet for gaming. Mostly Netflix, movies, music etc. Very happy with speeds. The only problem we have is Stan dropping out all the time but think that's a Stan problem!

Once nbn was available in my suburb I decided to leave expensive Telstra to go with a local provider OnTheNet. The order went smoothly, I received the modem within a week, the nbn tech came to install the nbn modem then a 3hours later I got a call from my provider to let me know that I could plug my modem and start using it. I don't think Telstra would have call me about it.

So far the connection has been very reliable with no speed slow down during peak hour.

My VoIP service has been working from day one and onthenet made porting my phone a breeze.

I would definitely recommend onthenet if you leave on the GC and it's good to know that you're talking to a local team base in Robina.

No issues, took about 2 hours from application to when it was ready to use. Have been using it for just over 6 months, always runs at 100mbps. Glad to get what I pay for. Great to speak with a local team also.