I have been having terrible trouble with Optus Business Centre in Parrmatta, so i asked to be transferred to Norwest.... here i'm having exactly the same issues, staff taking forever to respond back to emails and calls. The staff are lovely and knowlegable but these so called Business Centres must be so understaffed that they simply are not available to take calls or respond to emails. I have just been advised by the Norwest branch that it takes 2-3 business days for them to typically respond to customer queries. I was advised that this is how all business countrywide respond to their customers! REALLY? This slow repsonse means it is taking me forever and day to put in place what i need to for our new phone system and NBN Connection.

This store is deceptive and misleading and using sales techniques that are unscrupulous. They do not tell the whole story on your contract or what fees and charges are payable, they just want the money and lied and mislead me to get the deal. Then after discovering there deception, guess what? They could care less hahaha.
Will not hounor product warranties, sure, at first you will be treated great, but just wait until you go back with a problem, then you are nothing but dirt.
The things they did to me to get a sale are akin to common theft.
Complaints fell on deaf ears as all they wish is to exploit vulnerable people, the sale is king!

After years of enduring the systemically woeful service of Telstra, we made the move to Optus. While Optus is more competitive on pricing, their service is just as deplorable as Telstra. They are a massive disappointment, seriously how can these Telco's get away with their complete lack or service? Optus are hard to get hold of, takes so long on hold and then you sadly speak to people to struggle to understand, then they get it wrong. They deserve NO STARS.

With the migration from ADSL to NBN, I managed to strike a good deal with the Optus on-line Service and went to Carlingford Store to activate the Deal. Staff were dis-interested to explain the step by step migration process nor able to honour the on-line Deals I had... in fact, the staff denied there was any Deal made until I shown them the email communication on my ph. Eventually they came clean and said they are franchisee and not able to honour the Deal. Should have told me at an earlier stage of the contact.

No business ph for 6 days, no answers no call back just the standard answer "your problem has been escalated. only positive is the call centre was Australian. Optus loop has always been a faceless operation

Went into mall to ask few basic questions and the guy servicing was so vague and never answered questions properly and seemed irritated by simple questions regarding new phone that has just come out
Walked out feeling horrible

I recently purchased a small modem for my daughter from the Bruce ACT store. They were extremely busy but the young man took his time to ensure it was all set up and ready to go as soon as I gave it to her. Great service.

I was with Virgin Australia they are leaving Australia they put me onto Optus
Great service a lot better than Virgin mobile, my apps download very easy.
Invoice easy to read on my email account. Direct debit no problems.

I recently went into an Optus store and was greeted warmly and had all my enquiries answered along with extra that I had not thought to ask. Excellent customer service

I went into Optus and explained how my phone kept dropping out in calls, full battery charge lasted an hour and internet kept dropping out. They said because i leased it and had 8 months to go to bad.

Optus network is the most reliable I have used since moving to Port Stephens. I recently purchased the 10xMax and couldn't be happier. Staff and service fantastic from Salamander Store.

I have never had a problem with optus, their service is great, I have never had any drop outside and I have been an optus customer for many years. I also find the internet billing service to be simple easy to access and pay my bills online.

Good communication and polite customer service no problems sorting anything out very helpfull in changing contracts and have a good download limit on there mobile phones network as good coverage just a few drop out where I live but nothing major

Network coverage is non existant, conections drop out all the time, clients who call can't hear (volume drops through the service).

Just dont do it - I finally got out of my contract (by consistently complaining for a year).

I am trying Divert to Mobile

A simple request of call diversion took me 4 hours on my mobile phone. countless transfer, same questions asked. does anybody in Optus management team think this is acceptable? if not, do something. My comment - the worst experience I have with telecommunication service provider.

We have been with Optus for over 5 years now and they are fantastic. They also offer helpful alternatives when a problem has arised, however this is seldom. They have great coverage and our internet service has been super fast with no issues. We also love we can talk to them 24/7 via Optus chat app service.

I am disappointed that some people dont know their job and still working in optus store, made a lot of mistakes during the type on computer, dont know to explain, call for help someone every minute to ask how to do this... they really need much better knowledge and training before they start to work, because we paid for that. Nothing wrong with Optus just take more care about people in optus stores because if they dont know to tell us, we feel helpless.

With Optus, whenever I have problem with broadband or mobile, I will chat with Optus customer service.
At the end, they always deliver 100./. satisfaction. They are a big company, they run professionally.