Signed to upgrade from business ADSL to NBN bundled with two prepaid mobile phones. With incorrect shop number of the address, I have contacted Optus numerous times to have it fixed to no avail. They put me from department to department and no one seem to know what they are doing. I am still using the ADSL after three months. Hopeless.

You can't even call it customer service. 1 hour on the phone to somewhere in Asia to fix my billing issue and I'm still waiting. Is this a bad joke? For how long must we put up with terrible customer service! Every time I contact Optus the result is the same. You cant even walk into an Optus store to get the issue resolved - you get told to ring the standard number and then waste hours of your life. unbelievable.
I only gave 1 star because it's not possible to give them a zero.

Last night I upgraded my plan to the $99 Bundle Plan which includes: Unlimited Data, AC WiFi Modem, Phone line at no extra charge. It also includes standard, local and national calls and calls to Australian Mobile. The entertainment included is: Optus Sport and Fetch. I will be ready for NBN so when it comes out I will just need to get the Speed Pack 3, which includes: 40 Mbps Typical Busy Period, Standard Plus Evening Speed (NBN50) and Ideal for multiple HD video and music stream, concurrent users.

AWFUL PRODUCT AND COMPANY. No after sales service available. No training on how to use and customise the phones. Optus are fraudulent and dishonest with their sales spiel in promising what the phones can do and 100% fail to deliver in providing a product that can help your business. They will sign you up for a long term contract and leave you high and dry with after sales service and care.

Pone plans are good but if you have any problems you spend a lot of time on the phone. On occasions when i have had problems you never speak to an Australian and you have to wait for a long time when you do speak to someone it is a slow process. Usually it takes a lot of goes and you have to repeat everything until you get someone who knows how to fix it and it is then done it would be better if it was done straight away

I contacted Optus twice and Telstra once to find out about wires crossing my property. No response at all from Optus. They just ignored my messages. At least Telstra responded. Do you think i would ever buy an Optus product with this kind of service? I dont think so. I would have given zero stars if it was an option.

I was convinced by Dodo to port my business telephone service to them They hoever failed to tell me they cannot accomodate 3 lines I then ported the line they took back to Optus and that was were the trouble started Optus took a month to port the line back The line was however not working properly so they cut my working lines and I have been without a proper landline service “while they try to identify the problem in their system” for almost 2 months now with my business loosing money Their latest solution is for me to move to another company as they cannot fix the problem

We signed up to the heavily advertised Optus Loop business system for our inbound call centre. Not only is the system flawed but the after sales "service" has been absolutely non-existent. Optus' Eastern Suburbs Business Centre is, by far, the worst to deal with.

I have just paid my account late because instead of being sent (emailed) a copy of my bill I have to go to the Optus website and find it hidden among the numerous changes to the user interface all the time. Optus send reminders but no bill! The reminders only take you to a dumb web page where all you can do is pay by credit card. It costs me $180 a month for 2 phones and they turn off the services when I run over their dead line. If you use a Credit Card they want a Surcharge. Amaysim charge $10 a month for the same phone service. To tell them I've paid the bill I have to provide security details even though I am calling from the number on their service. Idiots.

There is no difference between the business and the standard plans! The customer service is very poor and they ignore you when you walk in the store and no priority for business customers. There is pretty much no use for the plans at all!

I cancelled my optus internet service 4 months ago and went with another service provider. Optus has been direct debiting my account for the last 4 months after cancellation despite a number of calls I made to them and asked for a refund for over charged amount. Every time I call them they keep me waiting for about an hour. My problem is not resolved yet and they just charged me for this month as well.

I have multiple services from Optus for my business. My NBN is not working so as business phone. As the customer service person told me Optus don’t have anymore direct line for businesses. I have called more than two hours ago and still I don’t get call back from Optus NBN Dept. My reference number is 20642554. Customer satisfaction is zero out of 100.

I wanted to relocate my internet service from 13/12/18 .their team said they will connect me on 19/12/18 but somehow couldn’t then said on 29, waited more than 2 hours to connect the service but nobody help me.
Really very bad customer service i have ever had.