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Reviews

4.2

31 reviews
5
(20)
4
(6)
3
(0)
2
(0)
1
(5)
  • Build Stage
    • Post-Construction (18)
  • Customer Service
    4.0 (13)
  • Site Admin
    4.1 (13)
  • Timeliness
    3.7 (12)
  • Structural Integrity
    4.6 (11)
  • Plumbing & Waterproofing
    4.5 (11)
  • Electrical & Lighting
    4.3 (11)
  • Flooring
    4.3 (12)
  • Transparency
    3.5 (6)
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Reviewer Photos & Videos

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  • Verified customer

Best building experience

published

Our build with Orion Homes was great from the start. We had an amazing initial consultant who took us through the best alternatives for our new home. The whole process was very quick and customer service was amazing. House is built with excellent quality and was built within deadline. Thank you very much for your help and support and I would definitely recommend Orion Homes!



Customer Service
Transparency
Site Admin
Build StagePost-Construction
Construction End DateMarch 2020
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Mac

MacVictoria

  • Verified customer

Dream Home, Perfectly Built, Completed on time!!! VALUE FOR MONEY

published

Custom floor plan, 5 star customer service, great inclusions and completed on time what more could you ask for?!!
From start to finish, we can not speak highly enough of Orion Homes. From the initial sales process to design and handover. All the staff were very helpful and understand.
Maintenance was done 6 months after and all items were covered!!!
As first home owner, they made the whole process so transparent & easy.
We had a few hick ups along the way before design final sign up but theses were rectified very quickly.
Our Site supervisor was very helpful and was happy to show the progress when ever we asked.
It has been over 3 years since handover and to be honest, we have had no issues.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateJuly 2016
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C.Tan

C.TanVictoria

  • Verified customer

A Difficult Project Handled Well

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2020
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Never again

Never againCentral Highlands and Goldfields, VIC

  • Verified customer

Worst experience ever

published
Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateApril 2018
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Andrew G.

Andrew G.Greater Melbourne (Outer), VIC

  • Verified customer

Lettuce Fields to Walks by the River

published

Thank you to the wonderful people at Orion Homes for the incredible work they did creating my beautiful family home. Dominic was incredible taking the basic Yarra 30 design into another realm. He allowed us to put our own stamp on the build.
We saw him numerous times and he was always welcoming and happy to answer more questions.
Wendy was an inspiration an unbelievable mount of knowledge and made the process so much easier.
Our supervisor Jason always ready to help with any questions and always willing to go the extra mile.
The office staff were always helpful whenever we had a query and no issue was ever too much.
We will be forever happy with our new home.

Customer Service
Transparency
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2022
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The reviewer stated that an incentive was offered for this review

Fed up and furious

Fed up and furiousSouthwest, VIC

  • Verified customer

WORST EXPERIENCE EVER. AVOID THIS COMPANY!!

published
Customer Service
Transparency
Site Admin
Timeliness
Flooring
Build StagePost-Construction
Construction End DateApril 2022
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Wang_l88

Wang_l88Greater Melbourne (Outer), VIC

  • Verified customer

Thank You Orion Homes for our new home!

published

Thank you to Bing and Orion homes team for building a beautiful home, off the plan, the home offered my family luxury inclusions and from the first point of contact, Bing and Domenic assisted my questions and was very happy with the progress of the build. I would recommend my friends and family to use Orion homes as the quality for a small builder is excellent.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2022
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Sarah Rhoads

Sarah RhoadsCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 2 likes
  • Verified customer

Dream home complete!!

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateMarch 2022
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The reviewer stated that an incentive was offered for this review

Gary

GaryGreater Melbourne (Metropolitan), VIC

  • Verified customer

Thanks, Bing, Domenic and Orion homes team

published

Built two townhouses with Orion Homes. Thanks Bing and Domenic for assisting me from sales to settlement. I raised a few issues post settlement and they were well attended. Thank you.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateNovember 2018
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  • Verified customer

Our happy home with Orion Homes

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2018
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The reviewer stated that an incentive was offered for this review

  • Verified customer

Great value, workmanship and professionalism

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateFebruary 2022
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The reviewer stated that an incentive was offered for this review

Mac

MacCentral Highlands and Goldfields, VIC

  • 2 reviews
  • 2 likes
  • Verified customer

Very Happy with our new home

published
Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateAugust 2018
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The reviewer stated that an incentive was offered for this review

magz688

magz688Greater Melbourne (Outer), VIC

  • Verified customer

Great quality home, would recommend to our friends and family!

published

From our first initial meeting with the sales team, we felt we made the right choice with a wide range of inclusions plus additional luxury inclusions which was one of the main reasons we signed up. We also made customisations which not many builders offer, the sales team estimation was on-point to the final cost. This is our 2nd house build, previously dealt with a large volume builder and it was a nightmare, so it was definitely a smoother process throughout the stages. Quality throughout the home met above our expectations and definitely would recommend to our friends and family.

Customer Service
Site Admin
Timeliness
Structural Integrity
Plumbing & Waterproofing
Electrical & Lighting
Flooring
Build StagePost-Construction
Construction End DateSeptember 2017
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  • Verified customer

Worst Service that you can get in market

published

We had house build from Orion homes. It took nearly year to finish. Handover was done with few fitted equipment not working. 6 month maintenance took more than 22 months to finish. We had so many problems throughout. They have got excuse for every single wrong thing they do. Some of the maintenance job was not done properly and they said we cant do it any more. We have done once. Due to very poor quality of service floor board on upper level was very noisy and and even after maintenance its noisy.

Please contact me on [email protected]
i have got whole lot of proofs to show someone how this builder is.

Build StagePost-Construction
1 comment
Orion Homes
Orion H.Orion Homes
  • Verified customer

Very poor quality and service.

published

Stay well away from this lot.very poor quality in material and workmanship in there tradesman.had big problems with my home after 3 months of moving in and still waiting for repairs after 3 years.made multiple efforts with there office and just got same answer that they would talk to contractors but nothing happened. DO NOT BUILD WITH THIS MOB U WILL REGRET IT. my ceiling leaks water all the time through the downlights every time it rains.rendering is cracking in many places outside walls.loose pipes in ceiling making loud banging noise all night and day when its windy. Downpipes falling away from walls .dirty boot marks left on staircase and polish was put straight over it .There's no quality at all in anything the builder does.

Build StagePost-Construction
1 comment
Orion Homes
Orion H.Orion Homes
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Bryan

BryanGreater Melbourne (Outer), VIC

  • 2 reviews
  • Verified customer

Home that will stand the test of time

published
Build StagePost-Construction
Karen

KarenGreater Melbourne (Outer), VIC

  • 3 reviews
  • Verified customer

We LOVE our new home !!!!

published
Build StagePost-Construction
KlemJ

KlemJMelbourne

  • Verified customer

Great service

published

The main difference between Orion Homes and other larger building companies I approached for a quote, was that upgraded items were builder's standard. The choice of colours, tiles, flooring options etc. was also substantial. Their interior designer Wendy was a pleasure to work with. The whole project came together stress free and just as we imagined it. We are very happy in our new home.

Build StagePost-Construction
Tony

TonyMt Duneed

  • Verified customer

Good Quality Builders

published

I had a very positive experience using Orion to build my new home.I was drawn to this company as the standard inclusions offered was very high (e.g. double glazed windows and 1550 ceilings) this resulted in the end product being a warm and cosy home. All staff, from Brian the Sales contact through to admin and finance staff were always pleasant and timely with their responses. Any issues were dealt with quickly and professionally, in a couple of instances when escalation to Jan and Noel was required they were both very responsive. I would highly recommend this builder.

Construction End DateApr 2018
  • Verified customer

GOOD SALES CONSULTANT

published

The sales consultant was very helpful even after the home was settled. Went through my floor plan and was very flexible of my floor plan, did quite a lot adjustment to achieve my family needs. The quality and the price of the house meet my expectations.

Had issue with cooling system and I call the salesman, he came to my house and made phone call to assist, spent few hours to solved my issue, very appreciate.

Construction End DateAug 2018
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Questions & Answers

Michael.m

Michael.masked

We are about to sign a contract with Orion homes, besides the nice feed back, is there thing we should be worried about.

7 answers
Pino
Pino

All I can say is our experience was ok !

Kevin
Kevin

Do you homework! We had very bad experience
Very poor finish. & I mean very poor.
Good luck

Michael.m
Michael.m

Is it possible to give me some more information about the issue

Get an answer from our members and Orion Homes representatives

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