Reduced my data plan by 15GB but didn’t change the price? Also changed their policy so I can’t recharge before the day which means I have to buy data. They are just looking for money - it’s a scam

they changed my plan without my consent cut my data and calling half and charged the same amount of money when i complained they neither refund the money nor put my original plan back.

After reading the bleurb about minimal down time and an email telling me it would only take 4 hours- I was left stranded with no activation for 24 hours! I had to hound them to be connected and lied to about how long it would take.
I couldn’t catch and Uber and have had to spend hundreds of dollars on parking at the airport. Not happy

Good price and good value for money I definitely recommend going for ovo mobile thanks. Just go for it I love it's just that it take some time to deliver the sim card but the value for money covers it all up.

The last 50G for 35AUD was extermly good, and I was happy with that that is why I changed and it was easy to use or order from them, however this changes to cut 15G for the same amount of money and when you ask why the reason is the customers are happy for that as they never used the 50G it is just ridiculous.

Order SIM card online, keep current mobile phone number. Generous allowances for pre-paid. Always seem to be increasing the data allowance! Easy to recharge. No need to pay for service if not using it - recently went overseas and let my recharge expire. Recharged when I got home with nil issues.

Always been very happy with OVO service and products. I was thrilled when they offered to double data on the mobile plans and went with the 50GB for $34.95. This deal must have been too popular because they have just told me that next recharge would only give me 35GB, Surely they could keep the deal going for the current customers. For me a deal is a deal and I will now sign up with another IP that hopefully won't suddenly change the rules.

Couldn't order sim card online, so I tried support but no help at all. I rang customer service and same poor service. I told operator its too hard and I will find another company, it didn't seem to bother him. I am staying away for sure.

Waiting from last five days to get my number activated. Everytime when i call to customer care they have different answers. Very unprofessional customer service. Definitely not recommending to anyone

Absolute pathetic business, steer clear of this backyard telecom company!..
No Professional support or clear indication of how to fix problems, different answers from all staff.
Cheap & Nasty.
They may claim to be 100% Australian but this is incorrect & receive tech support overseas who are not available 24/7 like any reputable telco.

They are worst than dealing with off shore support teams.
AVOID AT ALL COSTS

Service is superb both phone network and customer. Plans are best value out there with no contract. Always warned when your data is near depleted. Easy to use dashboard on web page or app. I've got nothing negative to say about Ovo and I have been a customer for several years now along with the rest of my family

Here's how it went down all the way down with OVO!
We are advised and assured by OVO staff that their SIM card will work on our unlocked Vodafone pocket wifi.
Once you make the OVO SIM card purchase, they seem not sure anymore, whether it will work or not!
Calls back and forth for months until they approve a refund!
Confirmed by OVO email, that our refund had been processed on the 24 May.!
When you ask for a receipt number for the refund process?
They seem to stop returning the calls!
Eventually after 19 days they get back to us, claiming, that for some unknown reason the refund hadn't been processed by accounts!
We ask when do you think that will happen??
They stopped returning our calls!

I change mobile providers often and sometimes it can be a very difficult process. OVO was super quick porting my number over, as in minutes not hours or days. Very good value plans for BYO.

I was a bit cautious signing up my wife to OVO based on online reviews, but it seemed to be too good value to pass up. i was pleasantly surprised with the user friendly website and activation process. number porting was complete within 15 mins and everything was up and running quickly. The self service app and website are simple to use and my wife hasnt complained about data speeds, especially because we use her data a lot to hotspot for my son's iPad streaming. So far very happy and highly recommended! Thanks.

Found cannot recharge my prepaid service before 9am nor speak to anyone before then too. Not good enough for early risers. Not stated in t & c's either. Very good service otherwise.

I have been an OVO customer for 2 years. Recently I ported my wife’s phone number to OVO.
When I received an email from OVO telling me that port is in progress, my old sim card signal dropped off some 4 hours later. I replaced it with the OVO sim card. Less than one hour the phone is working in full swing. Efficiency is beyond expectation,
Thank you OVO. You are a top-notch mobile company.

I recharged my account 2 days ago and today I got a message which say we already used 50% from our 50gb data.
It is in possible.
We have 2 mobile number with 30gb/each data usage. We both work online, share our data to our son but still enoght in a month.
Honestly I'm so disappointed with your service. Exactly the same happened last time however we had 100gb plan that time. The fanny thing is we did not even use it as we both worked so it is very wired.

Made payment $100 and provided me with 10mbps download then blamed optus customer for taking ovo data. No solution other than to say this service is not for you. This has been ongoing for 3 weeks poor download speeds 10-12 mbps. Location inner city north brisbane. Don not use ovo in this location