I have been using the OVO Mobile Broadband network for a while now as the NBN is many years away (2020-2022) in my area and ADSL is unusable due to the street underground copper cable being in disrepair. I have found their email and phone support to be excellent, even if they need to get back to you (they DO, really quickly). The speed of the service in my area is great and I have found it to be very reliable (well beyond what ADSL would get me).

So yeah, I have no credit card nor want one. And it's the only payment system they have. Others accept debit cards, so I'll continue to look elsewhere that's not back in the stone age.

After 20 years of loyalty to Three/Vodafone I decided to shop around to check I was getting the best deal. Came across Ovo Mobile & decided to give them a try. It has been a positive experience so far. Just about to recharge & have my fingers crossed it will continue to be positive.

Update -- While coverage was good & plan good value - the recharging proved too difficult. Based on the many bad reviews I did not trust auto recharge - so went to a 7 Eleven to recharge - but their system did not offer the $14.95. I tried the next month experienced the same. I called up Ovo customer service to look for alternate options & they did not have any. So at the end of thd 3rd month I moved back to Vodafone.

They have awful coverage, once you're indoors, you're out.

Turned off their automatic renewal, but they still charged me for an automatic top up.

Stay away.

Ovo wireless internet, don't bother!! I am getting downloads of .02mbps with ovo internet...dont bother, worse than dial up years ago!

My 14 year old daughter has an OVO sim and it is brilliant for her and us. Cheap and she has yet to run out. Highly recommended for teens everywhere.And the Tech Support is very impressive indeed.

Absolutely ridiculous, you can't change plans independently through the website. When you call you are told that you can only change the plan on THE DAY of the month fee. I was told to call back at the end of the month on the 20th, which I forgot to do - so waited a whole other month, remembered to call on the 20th and was told it had topped up on the 19th, that it's every 28 days (which I was not told before) so now stuck with a plan which is not meeting my needs for ANOTHER month. Farcical

This company is promise after promise with network features that are coming yet nothing is delivered, just a way to lure customers in. 3G voice quality on Optus is atrocious, that’s why 4G voice need to happen. By the way I have it on good authority that VoLTE is at least 12 months away for Optus wholesale MNVOs.

Reliable Network Coverage: Yes, not a single problem. 10 out of 10

Data Issues: No, a not single issue. 10 out of 10

Customer Service: 8.5 out of 10, An Australian Call Centre run by Australians. That is awesome. From what I understand OVO Mobile is Australian Owned and Operated.

Very polite Customer Service Staff, Andy is a great guy. I asked so many questions, some even twice, I got a polite and accurate response to every question.

OVO Mobile on the Optus Network: A brilliant idea and a smart business move. Optus is reliable and reasonable.

Overall: 9 out 10.

Despite advertising as 4G speeds on Optus network - actual speeds in my area were on average only 3mbps.

Was intending not to renew with OVO however received a rude shock when my credit card was automatically debited $89.95 and despite contacting them immediately, they refused to issue a refund. Further, they would not allow me to remove my credit card details without cancelling the account all together.

Avoid disappointment, do not waste your time or money with OVO. If you are making the poor choice of going with this company, at least ensure that "auto-renew" is unchecked, as you will be automatically charged and not refunded, even if you don't use any data.

There updating recharge policy is floored. Only do online not over the phone otherwise they will charge you even if you do not use and you won’t receive any refund.

I really liked OVO. They are a clean and simple company with clean and simple products. I have been with almost all of the carriers and this was by far my absolute favourite. The people are knowledgeable about their products and the staff are all super friendly. I needed loads of mobile data, which unfortunately they didn't have so I had to switch. But what they do offer is great and the service is impeccable. Highly recommend. 5 stars!

I've changed my review, now giving it 5 star. If you are on this plan make sure you turn your streaming services down to med Quality, 4k
The data speeds for download are 40-50mb uploads 10-20mb which maybe a little slow for some.
I haven't experienced drop outs, Neflix steams perfectly and lasts me the Month.

My experience with OVO network is based in Lismore, ballina, Yamba, Lismore and north NSW areas where I experienced a maximum of 4mb download and 1.5mb discontinued download (horrible)

Until then, all "good" (except for the speed.)

But...

One month after I found out they stored my credit card information and kept charging 90$ every month.

Great right!?

They refused to refund the charges based on their "refund policy"