Ovo is the best ISP I've ever had.
Previously I've been with Telstra and Vodaphone. They can't beat OVO for connection stability and value for money. They one time I've had to call OVO I spoke with an Australia call center, through a clear line without having to wait on hold. They fixed my problem without transferring me other departments or putting me on hold.

Testing advice and setup modem advice from OVO support was patient with me and done logically and efficiently despite my telco's call dropouts and call backs. No drama, no presumptions, just acurate fantastic customer service.

I have been with OVO now over one year and never had any trouble. The price is absolutely terrific and have never experienced dropouts. Super fast & friendly chat option. Can only recommend it.

The service is pretty good value for money in terms of mobile data, but lately the congestion has made it very unreliable. If this gets fixed, it's an easy 5 stars.

I've had a tablet - data only plan for 365 days. Last year it was terrific value. This year there are far better options out there. Unfortunately OVO automatically recharges from your on file credit card without any notice whatsoever. And yes- no refunds on automatic recharges. It is all legal and as per their terms and conditions, but what a sure way to lose trust in the market.

They are with Optus so if Optus has coverage you do, that doesn't mean it will work properly. I've got 3 while we wait for an NBN migration in different areas in NSW and all 3 have the same problem. High latency, up around 3000ms on average before 9am and after 3pm. Evenings are no better after 7pm. I fyou log an issue with them they tell you its yoru device, even if you've tried multipel devices, clearly they dont have enough capacity.

The people doesn't even know how to talk politely and they are always in a mode to invite for a fight. Terrible service or no service. Pray god not to have any issue with the service, once you have the issue only god can help you.. i don't have less than 1 star to give them

Evert hing is perfect until you get a problem and call the customer service people,The person on the other end of the phone was ridiculously poor with communication. I tried to recharge my ovo mobile using a new credit card, but it didn't work, the person is kept on telling me there is a recharging option on the screen, which was not there. Today i log on to ovo, the recharging option appeared. I don't know how? ( the person I was talking asked me in sarcastic way do you know what a new browser is ? do you know what is a new device is? being an IT processional I think I should know this. ( Do not underestimate people, they call you for a reason)

Love the packages they offer and the data is great however a downfall for this company is the recharge option via credit/debit card plus the extra fee they charge as apart of their T&C they say will apparently be credited back into your account after 10 working days, made a complaint all they said we would love to get your feedback with other recharge options which i advised other options as i also don't have 7eleven in my area either it's rediculous !

I had a very small issue with the 1st payment taken off my credit card being overcharged. I contacted OVO and they rectified it immediately and couldn't be more helpful. OVO was recommended to me by a friend who has it for her son in high school.... and it is easy to see why. They are amazing.

Great plans and pricing, their customer service, procedures and website are a joke though. Fine if you have no issues (once you are set up anyway), but if you have an issue, there is no fun to be had.

twice now I have used all my phone call allowance with out the 50% or 85 % warning each time,
I have asked to speak to a supervisor on many occasions
they say we will give you a call back that never comes
They are dead set useless

We live in an area that didn't have NBN and as we didn't have phone connected, we opted for the OVO 150gb monthly plan using a router. It worked well for several months the until we were able to connect to NBN last month. We highly recommend OVO and they have an way to use app.

Used the 4g data only sim for about a year now and never really had an issue.
The odd occasion the service has been slow but 99% of the time the download/uploads speed have been decent.

Good reliable coverage, as i travel with work, only a very few places the coverage is poor, but then again there are places my ovo work & others dont. Been with ovo a couple of years & the only thing is that if you do run out of credit you cant recharge on line otherwise it would be 5 stars.