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Payam Data Recovery (page 3 of 5)
- 2 reviews
lost my parcel!!
I am so upset Payam hard drive recovery company used Sendle to deliver hard drives -- I found out that sendle use courier please to send parcels out. Due to that reason, I have now lost my HARD DRIVE which I have been worrying months on end for ages but due to this lost I am now experiencing high anxiety and stress due to this major mistake!!! My hard drive was sent to a randoms house and it was signed by a random man named Brendan. I am still trying to figure out where the hell it went cos this hard drive it very important to me!!!!!
An update on this lost parcel: We confirmed we did address the parcel to the correct address, there was no mistake made on the shipping address label on the box. We also included your phone number and...
Read more our phone number as the sender on the parcel. Sendle/Couriers please lost this parcel. One of our staff members drove to the clients home/address, asked the neighbours next to them about the lost parcel to see if they received it by accident, also drove 150Kms to the same street addresss but a different suburb we believed the courier may have mistakenly delivered to, it was also not there. We left notes on the doors of all these possible wrong address the courier may have delivered to. I contacted the CEO of Sendle myself via LinkedIn to ask for their help, they tried to help - but their contractor, couriers please said it was delivered, but we could never find it. As a result, we closed our account with Sendle and will NOT ever send parcels to our clients using Sendle or Couriers please again. We do not want to risk anything being lost by them again. I'm sorry for this bad experience.An update on this lost parcel - one of our staff drive to your home, went to the same address 150Kms away we believe the courier may have delivered to by mistake (their own mistake), we left notes wit...
Read moreh your next door neighiours asking if they received or signed for your parcel to contact us to let us know in both suburbs and let you know this. Also - another parcel we sent you Australia post the same time came back return to sender back to us, something strange going on here with this address and delivery people. We also gave you a full refund + as promised, we have stopped using Sendle as our courier provider, we used to use sendle to send out about 20 parcels per day and we have not stopped using them, as a business we never want any customers parcel to ever get lost ever again. I also made several complaints to Sendle's customer service, and contacted their CEO/founder personally top inform them of this. We had another lost parcel from them about 1 week after yours, but in that case - it was actually left by sendle at a local newsagent for collection, it was collected - very unusual!- 2 reviews
- Verified
Complete head crash recovery
3TB of irreplaceable photographic files completely recovered after head crash on disk. Absolutely fantastic. I could not be happier with the result and the communication from the tech staff while the job was in progress. Peter J.
Thank you for taking the time to review our service, Peter. I'm glad your data have been recovered. We made this as our commitment to keep our customers posted with the updates of the data recovery process.
- 3 reviews
Completely satisfied customer.
I honestly can't thank them enough. My phone was smashed beyond recognition. It had all the photos and videos of my daughter's first year of life. I was absolutely devistated. They originally said it was too damaged to recover anything but they'd be happy to keep it Incase new technology became available in the future that could help. They never gave up and I got the best news ever. They were able to recover my data. Couldn't be more greatful
Physically damaged phones are one of the most common issues we received everyday. Cases vary but we can guarantee to exhaust all attempts possible to get your data back. I'm glad we did it for you, Sam. It's our pleasure to assist.
Extremely satisfied customer
PAYAM is first class for professionalism, communication, rapid service and most importantly data recovery.
Bought an 6 TB external hard drive from another company and after loading all my photos (1 TB) into this drive, it crashed. I had no time to backup as it crashed within 2 weeks of purchase.
Within one week, thanks to PAYAM, I had all my photos back. I am so grateful to this company and the cost was fair.
Photos are priceless moments and I couldn't imagine losing it forever. It's nice to know your photos are back. Please don't forget to back up your files and make sure the back up is working.
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Urgent Data Recovery done and dusted
Contacted the team about recovery of data from a failed RAID Array, extremely helpdul over the phone.
Organsied Airfreight to have the drives shipped from interstate, they were straight onto the recovery. Let me know at avery step what was happening and where the recovery process was up to. We purchased two drives for the recovered data to be sent back which had to be done in a few hours as we had organised pickup and next flight return of the data. Extremely helpful, nothing was too hard even with our specific freight & time constraints. Cannot recommend the team and service highly enough.
Hi Michael, I'm so happy we could help you. Thanks for your review and business.
Excessively expensive
$1500-$3500 to recover data off a HD for a standard head failure is excessive! The pricing is disproportionate to the work involved, try elsewhere before they extort you for your data back.
Hi Joey, I'm sorry you feel that way - I would love to invite you to visit our lab and spend a day with our team to see how much time, effort, expertise and care is needed to recover data from a badly...
Read more hard drive - on average 20-30 hours of labour and about $300 worth of donor heads/parts. $1500 is for our Economy service of our most difficult problem (i.e internal damage) but often many of our clients only pay $275-$550 for the most common problems we see. $3500 is our Emergency service rate, when our staff do this same problem working 24 hours a day, 7 days per week - often requiring 3-4 days of 24/hour per day work. We are always honest, give a free quote and give do a professional job with the best chance of getting your data back that ANYBODY can ever off you. You do get what you pay for, people who are too cheap are generally one man operations without a clean room environment, do not know how to do this type of work carefully without risk of further damage and will simply tell you that your data is not recoverable, when we probably would have got it back for you! Also - we do offer 12 month payment plans, what we do is very specialised and it's worth the cost for about 80% of our clients, for some others - the cost is simply not worth it, we never pressure sell any clients, either you can justify the cost for your data, or you cannot. But we only charge what we need to, in order to stay in businss and offer the best service available in Australia in our field. Just like a great Doctor is worth the money, a great data recovery expert is actually very cheap if you compare our hourly rate for our work compared to other tradespeople (e.g our cost is about 1/3rd the cost of a handyman for the amount of hours we put in and the amount of expertise and tools we need to do our work). If you would like our help, give us a try! We would love to help you.Would you be kind enough to remove this review? Our reputation is very important to us. Thank you.
- 4 reviews
Total Recovery 15 years of photos
My thanks to Kane at Payam, Brisbane who recovered 15 years of photos, plus all other data (which I had never backed up) when my MacBook Air totally died. Amazingly, Payam offer free quotes. My then fear that this quote would be unaffordable for such a small job from an obviously very professional business, was completely unfounded. Within 2 days I had an external hard-drive containing all my data. I wholeheartedly recommend this company.
Gillian
Hi Gillian, I'm glad we could help you and glad Kane did such a great job for you.
No data recovered
No complaints about the service or speed of action with Payam, just be aware that for your $500 like me you may not get any data back. My external hard drive had a head crash that damaged the platters, not that unusual problem if you drop the hard drive. They are up front about the cost and risk that you will get no data back Anyway better that you know that it is a real possibility that your $500 will not result in any data.
Peter
Hi Peter, I'm sorry we could not help you more. We did inform you that the heads were damage and if the platters were badly damaged we could not recover any data. In your case we did replace the heads...
Read more and try to clean/polish the platters 4 times which took us over 30 hours of our time in our attempts to help you, which we only charged $500. In about 85% of cases like yours, we can recover all data - but in your case, it was one of the unlucky ones. There are 8 different faults we see with hard drives, for 7/8 of them, we have a 100% success rate, but for the internal damage with heads, there is no gaurantee - but most of the time we do get results.Would you be kind enough to remove this review? Our reputation is very important to us. Thank you.
Genuine Care for Customers
I am writing this review to highly recommend the wonderful team at Payam. These guys are so honest and genuine, and truly care about their customers by providing them with the best service possible. Their dedication to helping people is far beyond what I've ever experienced before. They understand people are anxious about their lost data, so they do a wonderful job in communicating well throughout the whole data recovery process.
I've recently moved, and live far away from any Payam location, however, I wont go through anyone else, as I...
Read more have so much trust in the team. It's going to cost me a fair bit, as I've neglected a few of my memory cards over the years (one had completely crumbled to pieces, and they could still fix it!). Anyway, so they're helping me with a payment plan to suit my budget and time frame. Plus any payments I make, will be refunded to me if data is unable to be recovered. I honestly can't recommend Payam highly enough, as these guys are so committed to looking after their customers with the highest level of service.Thank you for the 5-star review, Sarah. This means a lot to us although our reply is a bit late. I hope you had a wonderful experience with Payam Data Recovery despite how unpleasant losing your data ...
Read morewas. We have different payment options ready for our customers needs. Others cannot afford to pay upfront so we decided to offer payment plan options just to make sure we help more people get their data back.Find out how Payam Data Recovery compares to other Phone / Computer Repair Services
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- 10 reviews
- 3 likes
- Verified
No guarantees if you are the unlucky 1% like me!
No data received back at all. $500.00 down the drain plus postage of the device to them. No guarantees if you are the unlucky 1% like me. Owner of the company requested I remove my Facebook review of 2 stars. Now I understand why there is only such good feedback when you check reviews. If they truly only cannot retrieve data on 1% of devices then shouldn’t the company be willing to wear that 1% & offer a refund if no data is retrieved? On a plus the company did communicate well throughout the whole process. I was just unlucky & didn’t receive the desired outcome despite parting with $500.00.
Hi, I'm sorry you were disappointing with the outcome.Most of our services are based on a no-fix no-fee policy, but the problem you had was one of the few services that we did inform you that we do ne...
Read moreed to charge you for our time, efforts and spare parts as we do know there is no guarantee that the data can be recovered. The only way we can be sure is try to repair the hard drive and extract all the data from it before it fails again. We did state that the payment you made was for our time, labour and parts to 'attempt' to recover your data, it was made very clear in about 3 places in the quote and receipt we gave you that this was a non-refundable payment. The 2nd amount due in the quote (an additional $750) was not charged to you or asked as we could not get the files off your hard drive due to severe damage to the disk platters. The reason we charge this fee is that when other companies may simply look at the damage and give up, we clean platters, treat them with chemicals and try to replace the heads, turning off particular heads, cutting some off sometimes and trying to even get a partial clone. This process took us about 20 hours of our time for you and we killed 2 sets of spare parts at a cost of about $100 US per drive. We in fact made a financial loss in the attempt to help you.Would you be kind enough to remove this review? Our reputation is very important to us. Thank you.
Miracle Workers
I had a water damaged iphone that I was told from Apple and a phone repair place that I had lost my data forever. I was really down at the thought I had lost all my pics of my 6mth old and my toddler. I had one last hope when I read the reviews from Payam. After speaking with them my mind was at ease and I thought I just may get everything back. And I wasn't disappointed. After 3 days I had an email telling me they had recovered pics, videos, contacts etc. My Christmas has come early. Thank you to all staff at Payam. You did a wonderful job. And will recommend you to all my friends.
Thank you so much Nat, I'm glad we could help you. Thanks for leaving such a nice review.
- 2 reviews
A blessing to a novice in the computer world
The work was professional, reliable and friendly and kept in touch step by step
Would recommend this company to anyone, also you can negotiate payment plans to suit your budget.
I'm so happy to hear this, I'm glad we could help you.
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Amazing!
Wes at payam adelaide was fantastic. After being told that there was no chance of recovering data from my corrupted cf card from another data retrieval org, Wes promised he'd do his best. The next day, with little hope left, Wes delivered. So grateful!
Thank you Steve - Wes will be very happy to hear this.
Life savers!!
The guys at Payam know their stuff. They were able to recover crucial data from a damaged usb drive in less than 4 hours...
Thanks for your 5 star review Steve. I'm glad we could help you.
Excellent and efficient services
The service is so professional. Also, they gave me back earlier than they promised. All data comes back, which saves my day!
We love hearing feedback like this, thanks heaps!
- Verified
Job Well done
My computer was alegedly compromised by an overseas anti virus company ( at least that was a strong assumption) and as the result I had to copy all my files into a USB and then had my computer totally re-formatted. However, the copied data on the USB was accidentally deleted few days later- the data that was vitally important for the business and irreplaceable. After contacting a few companies that I thought they might be able to help; they all recommended Payam Data Recovery, which are in partnership with internationally renowned hard drive m...
Read moreanufacturers. The job was carried out by a team of professional, friendly technical staff at a reasonable price. All my data was recovered intact including pictures. I highly recommend Payam data recovery to anyone who is after a secure and reliable professional job. Saeed SydneyThanks Saeed, i'm glad we could help you. Thanks for taking the time to leave a review.
- Verified
Another Successful Recovery
I have been using Payam for probably a decade now. They have never been unable to recover data for me. There skills and customer service are exemplary. Most recent was a SSD that would not detect in bios, previously I have had data recovered from a failed raid 5 array, a fire damaged drive and some other failed hard disks I recommend their service to everybody.
You are a 'VIP' customer and always will be - we wish all of our clients were so friendly and easy to do work for. It's always a pleasure to recover your data Darren.
Good job Payam
My digital camera packed up while on a recent overseas holiday and I could not recover some 900 plus photos. I also made things worse by mistakenly re-formatting the card. Thanks to Payam Data Recovery they systematically and thoroughly retrieved 95% of my images in high resolution thereby saving many precious memories and amazing images. It cost a little but was well worth it. Thank you.
You're welcome Alan, it was our pleasure to help you - yours was a tough job but we got a great result! Thanks for your support.
So Happy
After spending a lot of time researching the internet on how I could recover data from my Samsung Galaxy phone I come across Payam. Payam received my phone on Wednesday and on Friday I had a call telling me they had recovered my data. I felt like crying at this moment as I was so overwhelmed. I could not have been happier with the service and it was worth every cent been able to get back my childs baby photos back! Would recommend Payam to everyone :) Thank you Payam.
Thanks heaps for your support, i'm glad we could get your baby photos back for you.
Happy
Thanks payam, for your amazing recovery . I can't believe that data could be recovered in less than 48 hours .
From the beginning of time during the submission of my Harddrive, you guys showed complete100% customer service . Thankyou to your team.
You're so welcome - i'm so happy we could help!
- 2 reviews
So happy!!
I was devastated when our hard drive consisting of 3000 photos, including our kids baby photos decided to pack it in. We were told by a friend in forensics, there was only a 10% chance of retrieving them. He asked a colleague for a recommendation & this colleague recommended Payam! Thank goodness! Keith & the team recovered ALL our photos & files!!! I was so overwhelmed I started crying! Thank you so very much Payam, from an eternally grateful & happy customer!
We love hearing this kind of feedback, it gives all of our staff such a feeling of job satisfacton to help our customers.
Thank goodness for PAYAM!
My external hard drive was not responding and eventually asked me to reformat. Although I had backed up most of my work elsewhere I knew that the last 8 months had not been. Being in a new position and continuing with it the following year I did not want to start from scratch. I tried a number of places but they did not deal with my brand of external hard drive. Through a friend they recommended PAYAM. Within a week I was contacted and was told all my data was recovered. My anxiety disappeared! The service was quick and Wes was very friendly and accommodating. Well done.
Thanks Chris, we love customers like you - so apreciative and polite. Thanks for leaving a review for us.
- 3 reviews
- 1 like
Absolutely outstanding
I recover data myself but NOWHERE near the level this company does so.
These people know exactly what they're doing.
Hard drive failed when accidentally knocked it off table. drive was cycle clicking and trying to be read.
Went onto the official seagate website for a data recovery service. The ONLY company it found as the official data recovery experts was payam. Payam have just recovered 100% of my data with the exact same folder/file structure with everything as the way it was. How they did it is beyond me but fascinates me and would love to learn what these guys do. Thanks so much again and will recommend any customers drive I would be unable to fix myself. Keep up the great work.
Mart.
Thanks for your kind words Marty, you're very welcome! Thanks for recommending us.
Saved me a trip back to Saigon
Dear Wes through Payam,
During our latest visit to Vietnam and Cambodia I made the fatal mistake of carrying out a request from my Tablet to faormat my SD card I mistakenly thought that did not affect my CF card. Unfortunately it did and I lost at least 1 day of photographs taken in Saigon. I asked various people if they could be retrieved only to be told by most people it could not be done. However a salesperson at Harvey Norman, Yes there, told me not all was lost as long as I had not done anything with the card but they could not do it nor ...
I'm glad you did not give up when the other IT guy said it was all gone, you made a smart decision to find us and we were delighted to be able to help you.
Very happy
Thanks Payam you saved all my photos and music from the last 16years. So grateful for your service as I was very upset at the thought of losing these memories. Always backup your backup.
You're welcome. Great suggestion, backup your backup. :)
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Hi Lindsay, I'm so sorry this happend. Sendle let us down, and let you down. We requested they look into this, but the reply was not helpful at all. We have not given and up and been working to get a ...
Read morebetter solution for you. I personally reached out to their CEO and Co-founder recently to complain about this and also ask for them to find a way to speak directly with the local driver in your area, to ask them if they can recall this parcel and the person who signed for it, I asked if they keep any video footage/dashcam to recall.etc. They are still checking and searching, we have not given up either. To be fair, Sendle should get bad review, not us. When this happened, we did provide you with a full refund for our work + a free gift which we delivered to you, your hard drive in the box is dead/cannot be recovered and is not a security risk at all for your privacy. I can understand this must be really upsetting, I get things like this happen all the time when getting personal deliveries to my home, courier who say they tried to deliver and never came to the door, parcels that left someplace and signed for by a mystery person, but I can never find it..and spend hours trying to get a refund/find the parcel. It's so hard to find a good courier company, we have used Australia post, Startrack, TNT, Couriers Please, Fastway, Toll and many others - we found Sendle was low cost (as we don't charge you for the delivery, we pay for it so you don't have to) and their emails with notifications and tracking was modern and customer focussed. I have told Sendle, if they don't find this missing parcel - we will not do any further business with them, we pay them a lot each month and send over 200 parcels per month with them. I'm on your side, here to help you in any way I can. But please re-consider this bad review online under Payam Data Recovery's name - we have been good and fair to you as much as we could. Please leave the bad review for Sendle, not us please. In the mean time, please check with your next door neughbours on the left/right of your home to see if they signed for the parcel. Sometimes Fastway who delivers for Sendle may also leave it at your nearest newsagent or 7/11 with a parcel locker - I'm checking these for you too. Still working on it for you.