I had a claim repeatedly rejected. It was a simple case, I had symptoms caused by taking antibiotics, backed up by declarations from both my GP and specialist. I had no symptoms prior to taking the antibiotics.

Peoplecare categorised this as a pre-existing condition. I provided a large quantity of medical information, which wasn't deemed sufficient to prove I didn't already have the condition. I don't know what other information I could have given. The review process is opaque and the 'medical' expert reviewing the information does not appear to be objective, or impartial.

Hi, Vitamin C (IVC)
Does anyone know of a Private Health Insurance fund that covers Intravenous Vitamin C (IVC) Drip Infusions ? Wonderful aid for prevention of colds and flu. I have also found it a marvelous as a energy booster when administered (by Medical Dr.) in high doses of Vitamin C.

Shame,Shame on Govt for NOT providing a Medicare Item No. and Rebate.

Public Hospitals should readily make it available to the public.

I joined up with Peoplecare shortly before needing 4 wisdom teeth out, I sent through a photo of my invoice for the procedure just before I went in the chair and by the time I was brought back out of general anaesthesia they had processed my claim, totalling $1,500, no questions asked. Unfortunately I had to cancel my cover shortly after due to finances which I feel quite guilty about considering how great they were. Their prices vs benefits were the most competitive I could find and the promptness of refunds was excellent.

Great value for my policy. Very impressed with my cover and the price compated to others in the market. Excellent customer service - always friendly and ready to help! Love that they are not-for-profit :)

We changed to Peoplecare because they were cheaper than our previous health provider and they have exceeded all our expectations. They covered many items not covered by other insurance providers and have been lovely to deal with. Each time we ring we talk to a real person without having to push a lot of buttons and my husband just received a call after recent surgery offering him a heap of services that are free under this cover. Can't recommend them highly enough.

I recently rang and was told that i would 80% of cost up to $1500 for a sleep apnea machine, only to be told 2 days later no it was only $800 so very disappointed

I hate all forms of insurance as the costs are so high. But I've been a member with Peoplecare for 20+ years and always found their service is excellent and premuims extremely competitive, for the cover provided. They are 100% for their members, and not for profit or shareholders. Health insurance makes me sick but Ive compared and found peoplecare are the best of a bad bunch!

I never write reviews. But my goodness...download the PeopleCare app onto your phone (takes a second), click submit claim, attach a photo of the receipt, click agree to T&C's, click submit. I can't get over how simple it is!!!
Well done People Care! Just submitted claims this week. Haven't received funds yet.But the process is incredible.

I joined 10 days ago - no communication or contact. But took the money out in 2 days - still no sign of the policy. When I rand to find out, they were very rude. I moved to another one - now trying to contact for refund but again they are too busy. Unbelievable. Emailed 6 times and tried to call several times. Not cusomer focused - just money minded.

Have been a member since 2009, I extensively reserached funds at the time and Peoplecare were clearly the best value fund around. Have both hospital and extras cover and never had any issues. Still maintian they are good value as a often review our health cover. Excellent customer service. Recently purchased contact lenses from their online store and great value purchase that was easy and hassle free. Little known fund that is a really good choice for health insurance.

I decided to transfer to Peoplecare because they get fabulous customer service reviews and are a members own fund which is important to me. There was a hiccup in the beginning with incorrect payments being taken out - my paperwork said one thing but they took a different amount entirely. I emailed them with my enquiry and their response was prompt, friendly and clearly explained. They made a mistake with the information they sent through on my paperwork and apologised for sending me the incorrect details regarding payments. Initial hiccup aside I am happy to be with them and appreciate that when I do have an enquiry it will be responded to in a prompt and friendly manner :)

I reviewed Peoplecare in 2012 and thought it time to update my review. I shop around every year and am pleased to report they are still 5 stars. This year I've had to phone them twice- both times a human being in Australia answered within 10-15 seconds. The changes I requested were effected immediately and I received written confirmation within 2 days. The customer service person gave a surname on the written confirmation, proof enough for me that their staff remain comfortable in their product knowledge and are willing to be accountable. Their coverage and benefits are good, and I pay only half of my excess if I'm admitted for day surgery. Recommended.

Would not be without private health cover and we are very happy with this provider. We can make claims using their simple phone app and payment is prompt. Rebate amounts are generous. we have never had a problem accessing advice on the phone.