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Online store, Physical storeLuminatrixTasmania
- 18 reviews
- 1 like
- Online store
- Verified customer
Avoid these people: rude & try to hit you with undisclosed fees
I purchased a phone via Personal Digital's Ebay store at 6.12am & had to cancel the order at 8.15am. Rather than politely cancelling the order which had not been processed or sent, I was asked if it was OK with me if I paid a 3% processing fee. This was not disclosed anywhere in the store terms & conditions before purchasing the item. I replied that it was not OK for me to pay a fee to simply cancel an order placed 2 hours prior & outside of business hours.
I then received a series of rude messages, adding insult to injury, with the seller re...Read more
fusing to cancel my order as requested. This has wasted hours of my time & thank goodness I did NOT proceed with the purchase, because clearly people who try to price gouge on undisclosed cancellation fees, will also be unlikely to assist in a professional & courteous manner when it comes to anything else related to the purchase like warranty issues. My advice is to steer well clear of Personal Digital & buy from a reputable seller who observes the Australian Consumer Law & has quality & professional customer service.Similar opinion? Write a review on ieatwords.com.au!
SimoneWestern Australia
- 7 reviews
Esay task performed very well
Made an online order for a Samsung s7 screen cover and delivered very soon after, Easy thing, but in the envelope there was the equipment for polishing the screen, not mentioned before. Well done
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They actually suprise me. Everything was great!
I ordered phone with color what they don't have. They text me second day and ask me if I want this phone in other color. It was a little bit different because the first phone has dual sim and this second doesn't. But they give me this phone with the same price, which is in other e-shop more expensive. My new phone came very fast and everything looks fine. So it was great.
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Great Service
Been dealing with this company and had no problems.
There service is excellent and I have had no problems
They are always good to deal with and any issues were rectified straight away.
Equipment arrived in good time
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ozGuruHomebush, NSW, 2140
- 13 reviews
Best price. Fantastic service
Bought a S2 type cover which was 25% cheaper than other stores. Readily available stock when none of the suburban Harvey Norman stores had any. The staff were very professional and helpful with my queries.
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TinaRozelle
- 2 reviews
Gone downhill fast - be wary
Been dealing with this company for several years and liked dealing with them as they were importing phones but had an office and held stock in Sydney. Had no problems with them until now. Something seems to have changed. This time waited several weeks for 10 phones that we were assured were in stock when we bought them. Numerous follow ups - couldn't get through on the phone, didn't get back to us when promised etc. Kept saying our order was being dealt with by "the manager", who is never in and no one else anywhere in the company has any visi...Read more
bility of our order or can do anything about it. The stories kept changing and in the end I was told the phones were definetely in Australia somewhere but could not be shipped until the manager came back. But apparently someone in the office could process a refund. Which they say they have done. But 3 weeks lost when we could have ordered elsewhere. Suspect something is up but not sure what. Won't be using them again.1 comment
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hos73rNSW, 2320
Excellent Customer Service
I had purchased a product with Personal Digital through their eBay store. I had a fault after 3 weeks of use and contacted them for a warranty claim. They gave simple instructions on how to go about it. I was issued a replacement product very quickly. Will definitely be shopping with them again.
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Great customer service
cannot say enough about this company...the item arrived promptly and in perfect condition...after a bit of use i had cause to replace under warranty...so emailed Personal Digital and they gave excellent instructions on returning the item then replaced within a couple of days...will definitely be using them again
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AnonymousSydney, NSW
- Personal Digital
- Verified customer
Awesome htc one x9 dual sim mobile!
* IMPRESSIVE!
My initial experience with Personal Digital was great! I expect to place future orders with them to suffice my new interest in advanced technology.
* SWIFT DELIVERY!
I placed my order on Thursday afternoon and by Monday the very next week my beautiful HTC ONE X9 dual sim mobile had arrived to their Sydney store. My particular order was shipped to NSW from their WA warehouse. I cannot believe how quick this process was and how helpful their staff were.
FRIENDLY, HONEST AND APPROACHABLE!
* The team at Personal Digital en...Read more
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- Personal Digital
- Verified customer
I have never been so terribly treated in my life.
I bought 2 phones (Oneplus 3 a3000), both in stock, and opted for express shipping. It was supposed to be simple. Let me reiterate supposed to be. This company is beyond unprofessional. The two phones changed to out of stock on the website and no contact to me was made, I had to reach out and see what the go was. I was told there would be a two week wait as the phones we're actually not in stock. I wasn't happy about it, but I wanted the phone so I agreed. Two weeks had passed, I again have to contact them. They got back saying they could only ...Read more
get the model "up" (Oneplus 3 a3003; its not a model up, its just different bands) and I had to fork out $150 extra to get them. Here I was getting a little sceptical, but I thought if this would settle it why not. Of course it didn't settle it because when I got the phones they were the a3000 model, I messaged them straight away (by this point their replies started to become a couple days after I had emailed rather than the same day). I sent them pictures of the mistake and asked they refund the extra money I had to pay. The said the best they could was refund me $80. Why? (That was to include the refund on my "express shipping") Here I got angry, they said if I returned the phone they would refund me completely. Oh but they didn't, and now here I am trying to get $170 back. This company is so unprofessional, and I really warn against shopping from them.1 comment
StevenPersonal Digital
Hi Emily,
We are sorry to hear about your experience.
From time to time some items do go out of stock and may be a wrong stock status on the website.... Read more
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ChrisSydney
Quick delivery of my s7 edge.
Arrived in a week of ordering.. in the time frame they showed in the website at the time of order.
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VERY VERY POOR
* Poor Communication - will not tell you anything unless you ask or push.
* Long delivery times - nearly 3 weeks for my 2nd product to arrive when both were ordered the same time
* Poor customer service
* Unethical - couldn't supply one item, offered me similar but never refunded the price difference
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DixonGold Coast
- Personal Digital
- Verified customer
Company in hongkong claims to be Australian Company
Was wanting to request an tax invoice but Personal Digital saying the phone is direct ship from Hongkong, there is not GST so they cannot provide me a Tax invoice. The phone also comes with non AU standard power charger and English packaging. Not sure why a company claims to be in Australia with ABN and GST register but selling products on their website doesn't include GST?
Product shipped from overseas as well?
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BobColo Heights
- 2 reviews
Excellent Online Shopping
Personal Digital not only provide very competitive prices, they also follow up with excellent service & customer relations. Quick delivery.
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Did not expect such great service!
I cannot speak highly enough about PD. Great communications, great products at great prices. The only think that they are not so good on is estimating delivery times as, every time, stuff has arrived way before they said it would!
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- Personal Digital
- Verified customer
Best seller
Excellent communication & advice .. Best price on the market..offering the best to the buyer.. Care about satisfaction of the buyer..
Definitely will buy again from PD again..
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- Personal Digital
- Verified customer
Excellent buy.. Glad i bought from u
Excellent communication & going through right product choice & honesty in customer care.. Superb..I'll always buy from u.. my priority seller
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DanyPerth
- 3 reviews
Unreliable
Ordered a black Sony xperia, waited thru the long delivery time and recieved a white one. Contacted them when they said I had to send it back or keep it. Decided to keep it cos waiting for another month was not an option. Then I asked to refund the price difference between the black and white, which only took place after a month after I contacted zip money to help out.
Over that they also said that I would recieve a discount when I make my next purchase.. Yeah right...
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Was sceptical at first, but PD came through
I ordered a Sony Xperia Z3 compact from PD, after reading reviews on here. I was weary, but the price was just too good (I could have purchased it cheaper on Top Buy, but the reviews for them were more sketchy). The website stated that the item was in stock, and it also gave me the option to pick up and pay for the phone in person at the Sydney office (an option only available to Sydney customers). This was perfect for me, as I did not want to make payments on-line for a company I hadn't heard of. A day after purchasing, I received a call from ...Read more
a polite if nervous sounding fellow, who was very sorry to inform me that the item wasn't in stock and would be a few days late, to which I stated was fine. I was also asked to come into the Sydney CBD office to make a small deposit. I did so, and noted that the office was basically 2 guys running the business, with boxes everywhere; they were however, polite, took deposit by card and gave full receipts. They stated that the phone would arrive a few days later and sure enough it did. They called me immediately, and we arranged to have me come back the next day. I did so, paid the rest of the payment, and got my phone, which is working excellently so far.Similar opinion? Write a review on ieatwords.com.au!
Liam
- 2 reviews
- 4 likes
Great Service
Another happy customer here. Purchased a Huawei Ascend Mate 7 Black model, I however received an email saying that the Black model was out of stock. They were sorry and asked if I would take the gold model instead at no extra cost. I agreed and recieved the phone 3 days later. It was not long after that I discovered that the gold model was better than the original one I bought! (it had more RAM and storage space).
Great customer service and very helpful. I will definitely be buying from them again. Thanks guys
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Questions & Answers
Total Crapasked
How do I return ' ASPRA f24' for refund???
1 answer
StevenPersonal Digital
hi,
can we have your name and order number please?
and we can help you further.
thanks
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StevenPersonal Digital
HI Tina,
Sorry to hear about your Experience.... Read more
We value your feedback, and will takes steps to make sure this does not happen in the future. If you do need something, and want to give us another go, we would be happy to offer you a discount. Thanks Personal Digital