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Petbarn Pet Insurance Ultimate
Jayde F.Greater Melbourne (Inner), VIC
Stay away - Awful customer service and do not pay claims
We lodged a simple claim which took 1 month and 3 follow up calls to get resolved after I've paid premiums for 2 years without a single claim - I was repetitively told that the vet hadn't sent through the details when they had. They use an international call centre who has no idea what they are talking about. My claim wasn't paid as they split out the general visit with the specific biopsy and changed me double excess.
I'm currently trying to cancel and have been on hold for 20 minutes. Awful awful customer service and don't payout.
Look elsewhere.
2 comments
Just to confirm Petbarns awful customer service - I sent them an email straight after I received the above comment and still haven't heard anything back. Beyond disappointing.
Similar opinion? Write a review on ieatwords.com.au!
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PetbarnPetbarn
Hi Jayde,
Thank you for your feedback and bringing this to our attention. I am sorry that you have has this experience with our insurance department. We take feedback like this very seriously and wou... Read more
ld like the opportunity to discuss this with you further. If you could please email this to us at [email protected] along with your contact details I can have a manager get in contact with you.