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- Verified customer
Great service
I have used Phil Gilbert twice and just wanted to thank them for their friendly and professional service.
I would definitely recommend them!
1 comment
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Excellent
What can i say words cannot express
Ramina i cannot thank you enough for all the help to get things happening within 2 days for an approval. Wow thx again and what a chrissy present.
James wow from approval to get my car fitted with all my extras that i ordered my car was on the road within 6 days of walking into Philgilbert Hyundai Croydon loan approvel and delivered my car personally .
If anyone out there looking for a new car go give
Phil Gilbert Hyundai Croydon
Ask for
James Yeun (Sales manager )
Ramina Hermiz ( Business manager)
Thank you once again Ramina and James have a jolly good Christmas and a happy and safe New Year
Cheers Jimmy Lagrazia
1 comment
Phil Gilbert Motor GroupPhil Gilbert
Hi Jimmy, thank you so much for your very kind words and wonderful review, we sincerely appreciate your business. We will make sure this feedback is shared with Ramina, James and the rest of the team.... Read more
We're very pleased you were able to get your new vehicle in time for Christmas! Wishing you a very Merry Christmas and a safe and enjoyable holiday period also. Thank you again and all the best, Phil Gilbert HyundaiSimilar opinion? Write a review on ieatwords.com.au!
ShanSydney
Not a good experience
Extremely disappointed. They are money oriented business i say. Sales agent pretend to be nice and then once contract signed and off the cooling period no way of exit cause you have to pay huge amount instead. Hidden charges not explained when asked in the beginning. Staffs keep changing so when you have some issue with the car or anything then store can't to anything cause contract is with agent and agent can't do anything cause he is not there anymore.
So be careful while buying and signing any paper from dealer.
1 comment
Phil Gilbert Motor GroupPhil Gilbert
Thank you Shan for providing your feedback and sorry to read that you haven't had a good experience with our Dealership. This is certainly never our intention. You are very welcome to get in touch wit... Read more
h us via [email protected] or 9735 8400 and we can pass your concerns on to one of the Senior Manager to discuss and explain with you. Kind regards, Phil Gilbert Motor Group
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- Verified customer
Great service
Service was great, the salesman knew his product and nothing was too much trouble. Went out of his way to find a car in the colour we wanted and have have it delivered when we wanted to
1 comment
Phil Gilbert Motor GroupPhil Gilbert
Thank you so much for your 5-star rating and for your wonderful feedback. We are so pleased to be able to assist you in your new vehicle purchase. Please don't hesitate to get in touch if we can ever ... Read more
help again in the future. Best wishes, Phil Gilbert Motor GroupSimilar opinion? Write a review on ieatwords.com.au!
Review collected in partnership with Phil Gilbert
Owen Hallsydney
- Verified customer
great service
my overall experience with phil gilbert has been great. my car is awesome and the customer service is great. would recommend to friends and family!
1 comment
Phil Gilbert Motor GroupPhil Gilbert
Thanks Owen for your feedback and your recommendation! All the best, Phil Gilbert Motor Group
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Agata FrezzaSydney, NSW
- 3 reviews
- Verified customer
Best decision ever in purchasing a Hyundai
Efficient and great service very reliable information to all questions asked exceptional customer service, I would highly recommend the place to a friend
1 comment
Phil Gilbert Motor GroupPhil Gilbert
Thank you Agata for your feedback and we really appreciate your business and recommendation. All the best, Phil Gilbert Motor Group
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Helen M
- 2 reviews
- Verified customer
Good experience
Some staff (not all) when purchasing the new car were extremely 'pushy' and off-putting.
Took my new car in for the first service, tyres needed air nothing else as the car was only 5 weeks old.
When I picked it up and drove home the tyres were pumped too high so I took it back the next day and they fixed them on the spot and suggested whenever they need attention bring it back and they will do it while I wait so this is what I will do.
Happy with the service and the staff in the service centre.
1 comment
Phil Gilbert Motor GroupPhil Gilbert
Thank you Helen for taking the time to leave your feedback and for keeping in touch so we can make sure you're happy with our service and your vehicle. As you know, you're welcome back anytime so plea... Read more
se keep in touch. Thank you, Phil Gilbert Motor GroupSimilar opinion? Write a review on ieatwords.com.au!
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ThetavfammummashazzSydney, NSW
- Verified customer
Great service
Excellent service, every staff member knew their product. Salesman ensured car would be ready for daughters birthday. Beautifully presented. Definitely recommend to friends & family.
1 comment
Phil Gilbert Motor GroupPhil Gilbert
What a wonderful gift you gave your daughter, and thank you for allowing us to be part of the special occasion. We appreciate your business and recommendation! All the best, Phil Gilbert Motor Group
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FranklinL
- 2 reviews
- Verified customer
The service is the best I have experienced so far.
Great costumer service and prompt delivery. I will use PHIL Gilbert any time. Just a little disappointed that I couldn’t get the fuel voucher just because my delivery was outside of the September 30TH deadline even though my purchase was complete before then.
1 comment
Phil Gilbert Motor GroupPhil Gilbert
Thank you, we really appreciate your feedback and we are so pleased to read we have given you the best service you've experienced so far! Take care and we look forward to seeing you next time you're back in. Phil Gilbert Motor Group
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- Verified customer
Best service.
Best service no problem looking to buy another car.
1 comment
Phil Gilbert Motor GroupPhil Gilbert
Thank you Marcus, we'd love to have the opportunity to see if we can help again, don't hesitate to ever get in touch. All the best, Phil Gilbert Motor Group
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Almeister
- 3 reviews
- 5 likes
Terrible service experience!
We had our ix35 in for a drivetrain noise. The car was coming to the end of its warranty and the Phil Gilbert service department couldn’t find the problem. Had it in 3 times! Of course then the warranty ran out and we went to a local mechanic and he found it to be the drive belt pulley straight away! Fixed it in 1 hour.
1 comment
Phil Gilbert Motor GroupPhil Gilbert
Hello Almeister and thank you for your feedback. We're very sorry to read that you've not had a great experience with our Dealership and resolving an issue with your ix35. We'd like to invite you to c... Read more
ontact us again to speak to our Service Manager if you have the time to do so. Get in touch either by [email protected] or 9735 8400 and we'll get the right person to call/reply back. Our apologies once again, Phil Gilbert HyundaiSimilar opinion? Write a review on ieatwords.com.au!
Frustrating Experience
Rang to get further details of listed used car. Asked specifically about damage and none was divulged. Arrived to find car covered in dents and ripped upholstery. Sales man said all would be repaired. Would not give a price on car without repairs. Then said no discounts, no repairs, car was list price only. We wanted to buy but could not get a straight answer or price! Took hours. A complete waste of our time.
1 comment
Phil Gilbert Motor GroupPhil Gilbert
Hi Ms. N, thank you for taking the time to provide us with your feedback and sorry to hear that you feel your time had been wasted. We had been in touch with you via email after you contacted us via t... Read more
he website, if there is still anything else you'd like to discuss please don't hesitate to get in touch. Thank you again for taking the time to get in touch. Kind regards, Phil Gilbert Motor GroupSimilar opinion? Write a review on ieatwords.com.au!
anz
- 2 reviews
- 1 like
terrible experience in here for buying car
I had very bad experience for buying RZ in Phil Toyota Croydon.
Before I put deposit, I confirmed if my personal loan car is not approved I can cancel this deal nothing be charged and get deposit refund. both of sales person and broker all said "yes". because they promote personal car loan is 0% interest rate no other fees only $8.6. when they found my condition could not get personal car loan approved. they applied one business car loan for me that I need to pay over $1300 fees. and not give me any notice for that and asked someone in their ...Read more
3 comments
Phil Gilbert Motor GroupPhil Gilbert
Thank you for your feedback and for taking your time to post about your experience, we are very sorry that you feel mislead. We understand you're dealing with our Toyota General Sales Manager and we d... Read more
o hope you're able to work through the matter and take delivery of your new vehicle very soon. If you want to get in touch with anyone else at the Dealership, you're always welcome to contact us on 9735 8400 or [email protected] - Thank you again, Phil Gilbert Toyotabecause your party has broken condition and misleading me, made mistake transfer my plate to new car. it is illegal. I have no any confident deal with you. Because all thing is under illegal way. If I... Read more
not go ahead I have a right get my deposit back by law. you can not use forfeit my deposit threaten me and stress me to buy your car, that is robberbecause your party has broken condition and misleading me, made mistake transfer my plate to new car. it is illegal. I have no any confident deal with you. Because all thing is under legal way. If I n... Read more
ot go ahead I have a right get my deposit back by law. you can not use forfeit my deposit threaten me and stress me to buy your car, that is robberSimilar opinion? Write a review on ieatwords.com.au!
Rachel Houchab
- 3 reviews
- Verified customer
Great customer service & even better car !
We were fortunate to be served by Ajay at Phil Gilbert. He made the experience of purchasing our first family car easy and enjoyable.
1 comment
Phil Gilbert Motor GroupPhil Gilbert
Thank you Rachel for your feedback, that's awesome to read that you had such a great experience with Ajay. We will make sure to pass this feedback on to him and his Manager. Congratulations on the pur... Read more
chase of your first family car, what an exciting time! Wishing you happy & safe driving and don't hesitate to get in touch if we can assist in any way again in the future. Many thanks, Phil Gilbert HyundaiSimilar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Great services delivered
Sales person took us through painlessly in getting the car delivered to us. Great service and sales person kept me informed all the way
1 comment
Phil Gilbert Motor GroupPhil Gilbert
Thank you so much, Zhuo Xing Zhu! All the best, Phil Gilbert Toyota
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Rama
- 2 reviews
- Verified customer
RAV4 Review
Sales person was supportive and approachable. We felt at ease in our conversation or dealing with him. He even made us coffee which I felt was something beyond the norm.
1 comment
Phil Gilbert Motor GroupPhil Gilbert
Hi Rama, thank you so much for your 5-star rating and the feedback. We are so glad to read that you had a great experience and got to enjoy the coffee too! All the best, Phil Gilbert Motor Group
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- Verified customer
Outstanding customer service
Great service very happy with everything will recommend all my friends and family to buy from phil gilbert had a wonderful experience
1 comment
Phil Gilbert Motor GroupPhil Gilbert
Awesome to hear, Sarah Mansour! Thank you so much. All the best, Phil Gilbert Motor Group
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- Verified customer
Top Notch Experience with Phil Gilbert
Sales, Service, Follow Up, Support, Customer Care - all rate favourably so far. Everyone in sales did their job well and my first experience with the Service department was the same. Of course the true test of Customer Care is over time, when the glow of the sale has worn off. If my initial experience is anything to go by, it should be a good relationship.
1 comment
Phil Gilbert Motor GroupPhil Gilbert
Thank you so much, this is so wonderful to read and we are looking forward to the journey with you too! Please don't ever hesitate to get in touch if we can ever assist with anything and in the meanti... Read more
me, we wish you happy and safe driving! All the best, Phil Gilbert Motor GroupSimilar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Excellent
Good customer service and supportive. Extended help and sales staff are very polite. Delivery was on time as promised. Explained all the details and assisted through out the process.
1 comment
Phil Gilbert Motor GroupPhil Gilbert
Thank you so much, Thiru for your review and the 5-star rating! It's so fantastic to hear that we were able to assist you and all went well for you at our Dealership. We look forward to welcoming you ... Read more
back again when we can next assist. Best wishes, Phil Gilbert Motor GroupSimilar opinion? Write a review on ieatwords.com.au!
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- Verified customer
Wow!!
Great service and advice from the sales man (Avi). Would go back again for the second car if I had more money.
1 comment
Phil Gilbert Motor GroupPhil Gilbert
Thanks Min for your feedback which we will also share with Avi and his Manager. We're delighted to read that he was able to assist you, and you had a wonderful experience with us. Please get in touch ... Read more
again if we can help further in any way. Many thanks, Phil Gilbert Motor GroupSimilar opinion? Write a review on ieatwords.com.au!
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Questions & Answers
Mousso D.asked
I was really interested in a car at lidcombe but now reading all the reviews from Phil Gilbert customers I think I’ll just go else where
1 answer
Hi Mousso - i bought my lovely Corolla from here and had absolutely no problem - in fact the opposite. Great team . I would b cautious with peoples negative reviews... people like to complain more than write the good stuff! Good luck, Stephanie
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Phil Gilbert Motor GroupPhil Gilbert
Thank you Lisa for taking the time to provide your feedback and the 5-star rating! We appreciate your business and your referral to family and friends. All the best, Phil Gilbert Motor Group