??!

Reviews

3.6

159 reviews
5
(91)
4
(11)
3
(1)
2
(8)
1
(48)
  • Product Quality
    2.6 (13)
  • Return Claim MadeYes (2) · No (11)
  • Customer Service
    2.3 (13)
Previous
Next
  • Verified customer

Great service

published

I have used Phil Gilbert twice and just wanted to thank them for their friendly and professional service.
I would definitely recommend them!

LocationCroydon
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Thank you Lisa for taking the time to provide your feedback and the 5-star rating! We appreciate your business and your referral to family and friends. All the best, Phil Gilbert Motor Group

Excellent

published

What can i say words cannot express
Ramina i cannot thank you enough for all the help to get things happening within 2 days for an approval. Wow thx again and what a chrissy present.
James wow from approval to get my car fitted with all my extras that i ordered my car was on the road within 6 days of walking into Philgilbert Hyundai Croydon loan approvel and delivered my car personally .
If anyone out there looking for a new car go give
Phil Gilbert Hyundai Croydon
Ask for
James Yeun (Sales manager )
Ramina Hermiz ( Business manager)
Thank you once again Ramina and James have a jolly good Christmas and a happy and safe New Year
Cheers Jimmy Lagrazia



LocationCroydon
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert
Shan

ShanSydney

Not a good experience

published

Extremely disappointed. They are money oriented business i say. Sales agent pretend to be nice and then once contract signed and off the cooling period no way of exit cause you have to pay huge amount instead. Hidden charges not explained when asked in the beginning. Staffs keep changing so when you have some issue with the car or anything then store can't to anything cause contract is with agent and agent can't do anything cause he is not there anymore.
So be careful while buying and signing any paper from dealer.

LocationLidcombe
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert
Car Dealerships

Find out how Phil Gilbert compares to other Car Dealerships

Know better, choose better.

Compare all
  • Verified customer

Great service

published

Service was great, the salesman knew his product and nothing was too much trouble. Went out of his way to find a car in the colour we wanted and have have it delivered when we wanted to

LocationLidcombe
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Review collected in partnership with Phil Gilbert

Owen Hall

Owen Hallsydney

  • Verified customer

great service

published

my overall experience with phil gilbert has been great. my car is awesome and the customer service is great. would recommend to friends and family!

LocationCroydon
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Thanks Owen for your feedback and your recommendation! All the best, Phil Gilbert Motor Group

Review collected in partnership with Phil Gilbert

Agata Frezza

Agata FrezzaSydney, NSW

  • 3 reviews
  • Verified customer

Best decision ever in purchasing a Hyundai

published

Efficient and great service very reliable information to all questions asked exceptional customer service, I would highly recommend the place to a friend

LocationCroydon
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Thank you Agata for your feedback and we really appreciate your business and recommendation. All the best, Phil Gilbert Motor Group

Review collected in partnership with Phil Gilbert

Helen M

Helen M

  • 2 reviews
  • Verified customer

Good experience

published

Some staff (not all) when purchasing the new car were extremely 'pushy' and off-putting.
Took my new car in for the first service, tyres needed air nothing else as the car was only 5 weeks old.
When I picked it up and drove home the tyres were pumped too high so I took it back the next day and they fixed them on the spot and suggested whenever they need attention bring it back and they will do it while I wait so this is what I will do.
Happy with the service and the staff in the service centre.

LocationCroydon
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Review collected in partnership with Phil Gilbert

  • Verified customer

Great service

published

Excellent service, every staff member knew their product. Salesman ensured car would be ready for daughters birthday. Beautifully presented. Definitely recommend to friends & family.

LocationCroydon
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

What a wonderful gift you gave your daughter, and thank you for allowing us to be part of the special occasion. We appreciate your business and recommendation! All the best, Phil Gilbert Motor Group

Review collected in partnership with Phil Gilbert

FranklinL

FranklinL

  • 2 reviews
  • Verified customer

The service is the best I have experienced so far.

published

Great costumer service and prompt delivery. I will use PHIL Gilbert any time. Just a little disappointed that I couldn’t get the fuel voucher just because my delivery was outside of the September 30TH deadline even though my purchase was complete before then.

LocationLidcombe
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Thank you, we really appreciate your feedback and we are so pleased to read we have given you the best service you've experienced so far! Take care and we look forward to seeing you next time you're back in. Phil Gilbert Motor Group

Review collected in partnership with Phil Gilbert

Car Dealerships

Find out how Phil Gilbert compares to other Car Dealerships

Know better, choose better.

Compare all
  • Verified customer

Best service.

published

Best service no problem looking to buy another car.

LocationLidcombe
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Thank you Marcus, we'd love to have the opportunity to see if we can help again, don't hesitate to ever get in touch. All the best, Phil Gilbert Motor Group

Review collected in partnership with Phil Gilbert

Almeister

Almeister

  • 3 reviews
  • 5 likes

Terrible service experience!

published

We had our ix35 in for a drivetrain noise. The car was coming to the end of its warranty and the Phil Gilbert service department couldn’t find the problem. Had it in 3 times! Of course then the warranty ran out and we went to a local mechanic and he found it to be the drive belt pulley straight away! Fixed it in 1 hour.

LocationCroydon
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Frustrating Experience

published

Rang to get further details of listed used car. Asked specifically about damage and none was divulged. Arrived to find car covered in dents and ripped upholstery. Sales man said all would be repaired. Would not give a price on car without repairs. Then said no discounts, no repairs, car was list price only. We wanted to buy but could not get a straight answer or price! Took hours. A complete waste of our time.

LocationLidcombe
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert
anz

anz

  • 2 reviews
  • 1 like

terrible experience in here for buying car

published
LocationCroydon
3 comments
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert
anz
anz
anz
anz
  • Verified customer

Great customer service & even better car !

published

We were fortunate to be served by Ajay at Phil Gilbert. He made the experience of purchasing our first family car easy and enjoyable.

LocationLidcombe
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Review collected in partnership with Phil Gilbert

  • Verified customer

Great services delivered

published

Sales person took us through painlessly in getting the car delivered to us. Great service and sales person kept me informed all the way

LocationLidcombe
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Thank you so much, Zhuo Xing Zhu! All the best, Phil Gilbert Toyota

Review collected in partnership with Phil Gilbert

Car Dealerships

Find out how Phil Gilbert compares to other Car Dealerships

Know better, choose better.

Compare all
Rama

Rama

  • 2 reviews
  • Verified customer

RAV4 Review

published

Sales person was supportive and approachable. We felt at ease in our conversation or dealing with him. He even made us coffee which I felt was something beyond the norm.

LocationLidcombe
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Hi Rama, thank you so much for your 5-star rating and the feedback. We are so glad to read that you had a great experience and got to enjoy the coffee too! All the best, Phil Gilbert Motor Group

Review collected in partnership with Phil Gilbert

  • Verified customer

Outstanding customer service

published

Great service very happy with everything will recommend all my friends and family to buy from phil gilbert had a wonderful experience

LocationLidcombe
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Awesome to hear, Sarah Mansour! Thank you so much. All the best, Phil Gilbert Motor Group

Review collected in partnership with Phil Gilbert

  • Verified customer

Top Notch Experience with Phil Gilbert

published

Sales, Service, Follow Up, Support, Customer Care - all rate favourably so far. Everyone in sales did their job well and my first experience with the Service department was the same. Of course the true test of Customer Care is over time, when the glow of the sale has worn off. If my initial experience is anything to go by, it should be a good relationship.

LocationCroydon
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Review collected in partnership with Phil Gilbert

  • Verified customer

Excellent

published

Good customer service and supportive. Extended help and sales staff are very polite. Delivery was on time as promised. Explained all the details and assisted through out the process.

LocationCroydon
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Review collected in partnership with Phil Gilbert

  • Verified customer

Wow!!

published

Great service and advice from the sales man (Avi). Would go back again for the second car if I had more money.

LocationCroydon
1 comment
Phil Gilbert
Phil Gilbert Motor GroupPhil Gilbert

Review collected in partnership with Phil Gilbert

Page 3 of 8
See all Phil Gilbert reviews

Questions & Answers

Mousso D.

Mousso D.asked

I was really interested in a car at lidcombe but now reading all the reviews from Phil Gilbert customers I think I’ll just go else where

1 answer
Stephanie
Stephanie

Hi Mousso - i bought my lovely Corolla from here and had absolutely no problem - in fact the opposite. Great team . I would b cautious with peoples negative reviews... people like to complain more than write the good stuff! Good luck, Stephanie

Get an answer from our members and Phil Gilbert representatives

ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.