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Reviews

3.3

98 reviews
5
(34)
4
(17)
3
(14)
2
(15)
1
(18)
  • Build Quality
    4.2 (6)
  • Value for Money
    3.2 (6)
  • Ease of Use
    3.5 (6)
  • Cleaning & Maintenance
    3.7 (6)
  • Product is used
    • Daily (3)
    • Weekly (2)
    • Occasionally (1)
  • Safety
    4.4 (5)
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The worst iron I have ever used and owned!!!

published

From first use, this iron was not effective even though the recommended settings were used. The sole plate was covered in black stuff since the first use which I have been unable to remove. Very noisy iron. Temperature dial is very loose and can be accidentially adjusted easily. Waste of money.



1 comment
Philips
PhilipsPhilips
Golfinghorse

GolfinghorseMelbourne

Steam and heat of iron packed it in after 2.5 years

published

I thought this was a good iron until the heat / steam of the iron deteriated suddenly after 2.5 years. Tried decalcifying with no success. Looks like I will now have to ring customer service or take it back to big W! From the look of other reviews looks like I am not the only one.



1 comment
Philips
PhilipsPhilips
Teri

TeriNowra

Sadly two disappointments!

published
1 comment
Philips
PhilipsPhilips
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traci

traciSydney, NSW

  • 10 reviews
  • 1 like

Almost glad it is ready for the bin!

published
3 comments
Philips
Philips S.Philips
traci
traci
Philips
Philips S.Philips
Janine

JanineSydney

  • 4 reviews
  • 4 likes

Excellent

published

I am really happy with this iron. The only negatives, the cord is way too short, and it would be better if it was lighter in weigh. Also reasonable on price.

1 comment
Philips
Philips S.Philips

Hey Janine, thank you for your kind words and your feedback. Your tips do help us in improving our products. Your efforts to write your experiences down are mostly appreciated!

Kind regards,
The Philips Australia Team

Darion

DarionVictoria

  • 8 reviews
  • 1 like

Not a great iron

published

Unbelievable ! this iron shorts the fuse box like carazy............

Shorted it tonight and couldn't get my power back on for 25 min all because of this stupid iron.

Worked ok according to my wife when we first bought it and then it started to leave marks on the clothes and I had to clean it for her several times with all typed of cleaning cloths and solutions as not to damage the surface.

We have had 2 Tefal iron's which were garbage and 1 Phillips iron, and this was in the space of 5 years (ridiculous as we really look after our appliances .

Can anyone tell me which iron to buy next as I just don't know anymore....

3 comments
Philips
PhilipsPhilips
Darion
Darion

Thanks for your concern,I have now purchased another Tefal but spent a little more and paid for an additional 2 years warranty so hopefully this one lasts longer than 2 years.

Philips
Philips S.Philips
Matt g

Matt gSouth East Queensland, QLD

  • 5 reviews
  • 12 likes

Good until it's short life ended.

published

This was a great iron. Good steam feature, heated up quickly. It did short out the fuse box a lot. I bought it on the 25th October 2013, and alas it died today. It has a 2 year warranty and it stopped working after 2 years and 4 months. I was hoping for at least three years out of it. Cheers Philips. Off to buy yet another iron.

3 comments
Philips
PhilipsPhilips
Matt g
Matt g

Thanks. I just contacted your head office on the number you supplied. They offered me a special price on a comparable replacement iron. The irony is that your price is double the price of where I would purchase from. Thanks for not much.

Philips
Philips S.Philips
Bec

BecGreater Melbourne (Outer), VIC

  • 6 reviews

Ok but has its faults

published

Great iron while it worked. Got it on visa point about 4 years ago after a year it stopped working and the sole plate was replaced under warrenty. Unfortunately I have had nothing but issues since and Phillips customer service were unhelpful.

The iron started to leave black streaks on clothing despite me cleaning the iron regularly including the sole plate. Eventually the sole plate appeared to wear and get black marks on Its surface that would only come off with the white king iron cleaner and would reappear after a few times of use. I have ruined the last item of clothing and have replaced the iron. Buyer beware!!

1 comment
Philips
Philips S.Philips

Lost without it

published

Bought from premier man catalogue 31/7/ 2013 for a present now broke & out of warranty typical if I had used it every day I would understand but I only iron basic clothes that had to be ironed now red light flashes & it won't heat up so very dissapointed with it

1 comment
Philips
PhilipsPhilips
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Fordy

FordyGranville

  • 3 reviews

Excellent iron

published

This is the best iron I have ever used. Not too heavy, smooth and easy to maneuver. The only other iron to equal this or better is a Philips older model purchased by my sister approx. 13 years ago and still performing well. This is what encouraged me to buy a Philips iron.

1 comment
Philips
PhilipsPhilips

Thank you for these kind words, Fordy. We appreciate your feedback and we hope you'll keep enjoying our irons for many years to come. :)

Kind regards,
Philips

Deanos

DeanosSydney, NSW

  • 4 reviews

Great iron-didn't know what I was missing

published

Had persevered way too long with my 10 year old iron - this new one has a great weight, powerful shot of steam and big reservoir. It does suck thru the water and under the handle is a little close to the dial so your fingers can knock the dial and change the setting - but not a huge deal. I zipped thru ten shirts the first time I used it and was stoked.

1 comment
Philips
Philips S.Philips

We're glad to hear you like your new iron and thanks for the valuable feedback Deanos! :)

Power Tripper - Possible Safety Issue

published

Not happy at all with the iron. It worked just for a little over 2 years warranty period, though it is not a cheap iron. It got a serious power tripping issue and a possible safety issue. I cannot afford to buy a new iron every two years. I use a $12 iron now and works a lot better than this iron. I will never ever buy a Philips iron.

2 comments
Philips
Philips S.Philips
TK
TK
The Lady J.

The Lady J.Brisbane

  • 2 reviews
  • 1 like

Disappointing

published

I am very disappointed with the Philips Azur Steam Iron. The temperature options are black and the dial and arrow are black making it very difficult to see if you have selected the right temperature option. The steam is very noisy when you sit the iron back on its heel. The steam control sticks when changing the steam options.

3 comments
Philips
Philips S.Philips

Hi there, thank you for writing your review. We appreciate your feedback, but we're sorry to hear you are disappointed by your iron. Could you please give us a call at 1300 363 391? We would like to see if there's anything we can help you with.

The Lady J.
The Lady J.
Philips
Philips S.Philips
ozgirl911

ozgirl911QLD, 4501

  • 7 reviews
  • 5 likes

Loved it while it lasted

published

Loved this iron! Just brilliant. Best iron ever - great weight, doesn't drip, switches off when I'm not using it. Love the Phillips brand too.

I bought it in June, 2013.
It died less than a month after the 2 year warranty expired, last week! (July 2015).
I've never had an iron die on me before, let alone after 2 years. Am totally unhappy as now I have to buy a new one after just 2 years of basic use.

Not happy.

3 comments
ozgirl911
ozgirl911

I rang Philips but no joy from them at all. Rang Myer and was told to bring the iron in. Went in and they replaced iron! Thank you Myer!

Philips
Philips S.Philips

Hello there. Good you got things resolved. Thanks for taking the time to write us your feedback. If you ever run into a question, you can find us on Twitter and Facebook as well. Kind regards, Philips Social Care

ozgirl911
ozgirl911

A pity that you rep would not replace the iron.

Ms Timaru

Ms Timaru

  • 2 reviews
  • 2 likes

Started out fabulous

published
1 comment
Philips
Philips S.Philips
Irons & Steam Generators

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AQ+

AQ+Perth

  • 18 reviews
  • 29 likes

Great little iron !

published
1 comment
Philips
Philips S.Philips

Hello AQ+, thank you for taking the time to write a review, and such a wonderful one at that! We appreciate the feedback and we're very happy to hear you've been loving the Steam Iron so far.
Kind regards,
The Philips Australia Team

BustBabyBoomer

BustBabyBoomerFreshwater NSW

  • 2 reviews
  • 1 like

Good performer but ran out of puff earlier than reasonably expected!

published
5 comments
Philips
Philips S.Philips

Thanks for your valuable feedback, Michael. Can you contact us on [email protected] along with your contact details, we’d like to get in touch and see if we can help you.

BustBabyBoomer
BustBabyBoomer
Philips
Philips S.Philips

Thanks for the kind words and for the trust in Philips! :) Glad it worked out in the end.

tuck

tuckWA, 6061

  • 9 reviews
  • 4 likes

Worked well for 12 months then the wheels started to fall off .....

published
5 comments
Philips
Philips S.Philips
tuck
tuck

I have contacted Philips Support, just waiting for a reply.

Philips
Philips S.Philips

Thanks for lettings us know and feel free to keep us updated, Tuck.

Eddietheeagle

EddietheeagleSydney

  • 3 reviews

Not a good design.

published

I used this for a few months and couldn't put up with the water leaking and dripping down the handle. As mentioned to water filling is poor design. The weight and soleplate were good but the temperature control was average.
Ended up contacting Philips and arranged to take it back, got a Tefal and it is so much better.

Andrew

AndrewAdelaide

  • 2 reviews
  • 1 like

Power Tripper

published

Have had this iron for 2 years and found it to be good until it has now started tripping off the power. Tried it on different power points and seems to work for a while, then the same problem occurs, which is quite annoying. Will have to replace it unfortunately.

1 comment
Philips
Philips S.Philips

Hello Andrew, sorry to hear about the difficulties you’ve experienced. Can you contact us on [email protected] along with your contact details, we’d like to get in touch and see if we can help you.

See all Philips Azur Steam reviews

Questions & Answers

Ruby M

Ruby Masked

Azur Steam

How do I clean the filter of the click & clean attachment of my iron?

1 answer
Philips
Philips S.Philips

Hi there, Ruby.

Thanks for reaching out to us. You can find the steps to clean your Philips Azur Steam iron correctly in the manual of your appliance. If the steps are not clear, or you've got other questions, we'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.

Kind regards,
The Philips Australia Team

Robert R.

Robert R.asked

Azur Steam

Auto shut off keeps happening what is the cause

1 answer
Philips
Philips S.Philips

Hi there Robert,

Thank you for reaching out to us. Please note that the auto-off function automatically activates when your iron has not been used for more than 10 minutes.
If this does not apply in your case, please feel free to contact our Consumer Care team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). Alternatively, you can get in touch via Facebook or Twitter.
Our colleagues would be happy to look into this for you.

Kind regards,

The Philips Australia Team

Asif B.

Asif B.asked

Azur Steam

why my philips azur GC 4527 does'nt heat up?blue light on the handle blinks once when the switch turns on. after blinking one time there is no orange light turning on and not heating up at all.

2 answers
Val
Val

I'm sorry I can't answer your question because my iron is Azur GC 4800 model. It has a pink light that goes off when it heats up to the right temperature. Good Luck!

Philips
Philips S.Philips

Hi there, thank you for reaching out to us. We're sorry to hear you've been experiencing issues with your Philips iron. We'd like to help you get back to ironing as soon as possible. We recommend that you take a look at the suggestions found in the following link: https://www.philips.com.au/c-f/XC000013184/my-philips-steam-iron-does-not-heat-up-anymore. Additionally, feel free to contact our Consumer Support team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). They'd love to investigate this for you.

Kind regards,
The Philips Australia Team

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