treethrowerHobart
The worst iron I have ever used and owned!!!
From first use, this iron was not effective even though the recommended settings were used. The sole plate was covered in black stuff since the first use which I have been unable to remove. Very noisy iron. Temperature dial is very loose and can be accidentially adjusted easily. Waste of money.
1 comment
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GolfinghorseMelbourne
Steam and heat of iron packed it in after 2.5 years
I thought this was a good iron until the heat / steam of the iron deteriated suddenly after 2.5 years. Tried decalcifying with no success. Looks like I will now have to ring customer service or take it back to big W! From the look of other reviews looks like I am not the only one.
1 comment
PhilipsPhilips
Thank you for your review. It’s good to hear that you were initially enjoying your iron. We were wondering if you've been de-calcifying the iron throughout the usage over the years? As we do recommend... Read more
to de-calcify every two weeks. In any case we’d like to recommend you to reach out to us to see what we could do to help you enjoying your Azur Steam again. If you're located in Australia we'd recommend using 1300 363 391. Or reaching out through social media. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
TeriNowra
Sadly two disappointments!
After owning a Phillips iron for many years I gave it to a friend who was in need of an iron but could not afford to purchase one. I then went and purchased two Phillips Azur irons in January 2014, thinking that they would be the same quality but sadly I was mistaken. The first iron died within a couple of months. As I was too busy to take it back to the store I decided that I would flick it, thinking that it was an anomaly that would not be repeated in the second iron. However, my second iron has just died in the same manner. The AutoOff l...Read more
ight comes on as soon as I plug the iron into a power point and stays on. The iron will not heat up at all..... I can understand if this fault was just a one-off, but to happen in two irons purchased at the same time leads me to think that Phillips Quality Control is slightly lacking! No more Phillips irons!1 comment
PhilipsPhilips
Hi Teri, thank you for taking the time to review our Azur Steam iron. It’s very unfortunate to hear what has happened to both irons. That’s tough luck for sure. We’d like to advise to contact our cust... Read more
omer support center again to look at the current options on 1300 363 391. We hope to turn your experience around. Kind regards, The Philips Australia Team
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traciSydney, NSW
- 10 reviews
- 1 like
Almost glad it is ready for the bin!
I don't know why I have put up with this iron as long as i have. Purchased about 18 months ago, it has been terrible from the start. I have ironed just about every item with the temperature dial set as high as it can go, and also with the steam permanently set on the highest setting. Despite the high settings, i have had to iron cotton t- shirts, pillowcases, jeans and just about everything else, front and back twice, sometimes three times over and still the gine wrinkles remain - barely anything looks as if it has been ironed properly which...Read more
is very disappointing considering the extensive time taken to iron each item. On top of that, it is unable to produce very much steam, and can't produce any once the water level gets to about a quarter, so many refills are required for an average basket of ironing. Finally, last week, a massive leak appeared - water running all over the ironing board, running down the power cord, and puddling at my feet - dangerous and frustrating. I was left with no choice but to dry iron, which produced an even worse result than with steam. I am off today to buy a replacement iron, and it will definitely not be a Philips. I will go back to Braun which I should have bought instead of this "paperweight".3 comments
Philips S.Philips
Hello, we’re sorry to hear about the difficulties you have experienced and thanks for your valuable feedback. We take a situation like this very seriously and we like to look into this to check if the... Read more
re is still something we can do for you. We’ll send you a private message for your contact details. We’d like to get in touch and see if we can help you. Kind regards, The Philips Australia TeamWaited for someone to call for 3 days but nobody did, then they suggested that I could call them, which I did - rang the number I was given, and spoke to a very nice man, but unfortunately, he had no ... Read more
idea what I was talking about, and when I explained it to him, he said he was unable to help me as these messages are coming from a Philips office overseas and he was in Australia and really could not even guess at what they were going to do about it. So, this all makes me think that avoiding buying from Philips is probably a good idea. I think that whoever "Philips Official" is, is probably just trying to make the company look good here on the public forum, so don't be fooled, they don't do what they say they will.Philips S.Philips
Hi Traci. We regret to hear about the experiences with the customer service. It’s our goal to assist every customer as well as we can. Sorry for the confusion in this case. We realize that you replace... Read more
d the iron with another one already. But if you need our help in the future, we will do our best to listen to what happened and to assess how we can help you best. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
JanineSydney
- 4 reviews
- 4 likes
Excellent
I am really happy with this iron. The only negatives, the cord is way too short, and it would be better if it was lighter in weigh. Also reasonable on price.
1 comment
Philips S.Philips
Hey Janine, thank you for your kind words and your feedback. Your tips do help us in improving our products. Your efforts to write your experiences down are mostly appreciated!
Kind regards,
The Philips Australia Team
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DarionVictoria
- 8 reviews
- 1 like
Not a great iron
Unbelievable ! this iron shorts the fuse box like carazy............
Shorted it tonight and couldn't get my power back on for 25 min all because of this stupid iron.
Worked ok according to my wife when we first bought it and then it started to leave marks on the clothes and I had to clean it for her several times with all typed of cleaning cloths and solutions as not to damage the surface.
We have had 2 Tefal iron's which were garbage and 1 Phillips iron, and this was in the space of 5 years (ridiculous as we really look after our appliances .
Can anyone tell me which iron to buy next as I just don't know anymore....
3 comments
PhilipsPhilips
We are sorry to hear the product doesn't meet your expectations, Darion. We appreciate your feedback though. If you'd like to discuss this further, please feel free to give as a call. If you are in Au... Read more
stralia, please call 1300 363 391. For New Zealand, please call 0800 658 224. Kind regards, The Philips Australia TeamThanks for your concern,I have now purchased another Tefal but spent a little more and paid for an additional 2 years warranty so hopefully this one lasts longer than 2 years.
Philips S.Philips
Hey Darion, thank you for the update. We regret to have lost you as our customer, but please know that you are always welcome to contact us at our Customer Care team via the earlier provided phone num... Read more
ber to discuss your case further. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Matt gSouth East Queensland, QLD
- 5 reviews
- 12 likes
Good until it's short life ended.
This was a great iron. Good steam feature, heated up quickly. It did short out the fuse box a lot. I bought it on the 25th October 2013, and alas it died today. It has a 2 year warranty and it stopped working after 2 years and 4 months. I was hoping for at least three years out of it. Cheers Philips. Off to buy yet another iron.
3 comments
PhilipsPhilips
Hi Matt, thank you for your review. We would like to let you know that if you would ever like to discuss your experience with the Azur Steam to contact us through telephone on: 1300 363 391. In the me... Read more
antime we would like to thank you for your feedback. Kind regards, The Philips Australia TeamThanks. I just contacted your head office on the number you supplied. They offered me a special price on a comparable replacement iron. The irony is that your price is double the price of where I would purchase from. Thanks for not much.
Philips S.Philips
Hi Matt, pity to read the offered solution was not to your satisfaction. Unfortunately we have no influence on prices of other retailers so this might be where the difference in price comes from. Sorr... Read more
y we couldn't be of more help to you but please know you can always contact us for further questions or remarks. Kind regards, the Philips Australia team.Similar opinion? Write a review on ieatwords.com.au!
BecGreater Melbourne (Outer), VIC
- 6 reviews
Ok but has its faults
Great iron while it worked. Got it on visa point about 4 years ago after a year it stopped working and the sole plate was replaced under warrenty. Unfortunately I have had nothing but issues since and Phillips customer service were unhelpful.
The iron started to leave black streaks on clothing despite me cleaning the iron regularly including the sole plate. Eventually the sole plate appeared to wear and get black marks on Its surface that would only come off with the white king iron cleaner and would reappear after a few times of use. I have ruined the last item of clothing and have replaced the iron. Buyer beware!!
1 comment
Philips S.Philips
Hi there, thanks for taking the time to review our product. Pity to read the iron didn’t live up to your expectations. Since the replaced sole plate did not improve the ironing result, this is somethi... Read more
ng that we would have happily repaired. Getting your iron serviced should not make it worse. We would like to look into this, could you email your feedback to us at [email protected]? Thank you.Similar opinion? Write a review on ieatwords.com.au!
- Azur Steam GC4890
- Verified purchase
Lost without it
Bought from premier man catalogue 31/7/ 2013 for a present now broke & out of warranty typical if I had used it every day I would understand but I only iron basic clothes that had to be ironed now red light flashes & it won't heat up so very dissapointed with it
1 comment
PhilipsPhilips
Thank you for taking the time to write this review, Pollyanna. We're sorry to hear that the iron broke on you, Pollyanna. If you would like to discuss this further with our team, please reach out to o... Read more
ur customer service team. We're not exactly sure where you're from, however you can find the relevant contact channel through our website and selecting the country where you're currently located. http://philips.to/1PJ6wn0 If you go to the 'Support' tab and then click on to the 'Contact' tab you can find the phone numbers and Email forms for every product group.Similar opinion? Write a review on ieatwords.com.au!
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FordyGranville
- 3 reviews
Excellent iron
This is the best iron I have ever used. Not too heavy, smooth and easy to maneuver. The only other iron to equal this or better is a Philips older model purchased by my sister approx. 13 years ago and still performing well. This is what encouraged me to buy a Philips iron.
1 comment
PhilipsPhilips
Thank you for these kind words, Fordy. We appreciate your feedback and we hope you'll keep enjoying our irons for many years to come. :)
Kind regards,
Philips
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DeanosSydney, NSW
- 4 reviews
Great iron-didn't know what I was missing
Had persevered way too long with my 10 year old iron - this new one has a great weight, powerful shot of steam and big reservoir. It does suck thru the water and under the handle is a little close to the dial so your fingers can knock the dial and change the setting - but not a huge deal. I zipped thru ten shirts the first time I used it and was stoked.
1 comment
Philips S.Philips
We're glad to hear you like your new iron and thanks for the valuable feedback Deanos! :)
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Power Tripper - Possible Safety Issue
Not happy at all with the iron. It worked just for a little over 2 years warranty period, though it is not a cheap iron. It got a serious power tripping issue and a possible safety issue. I cannot afford to buy a new iron every two years. I use a $12 iron now and works a lot better than this iron. I will never ever buy a Philips iron.
2 comments
Philips S.Philips
Hello TK. We are shocked to hear this. We take this very seriously, obviously. We would like to help you further with this issue. Could you send us a private message with some information? Kindly send... Read more
us the serial number of the unit, your country of residence, and your contact details (phone number and email). We will forward those details and have a local specialist contact you directly about the matter. Many thanks, TK. Hope to hear from you.I don't think it will make any difference as I have already contacted the customer service. I took it to the O'Brian service centre in Seven Hills, and was told that it trips power due to internal wat... Read more
er leakage. I was told that I have to pay for the repair if I wanted as it was manufactured 3 years ago. Unfortunately I have lost the receipt so cannot prove that it is not three years old. By the way does it make sense that I bought the iron the day it was manufactured? Ok, lets take the specialist words, is 3 years a reasonable period for an iron to work while considering the Philips brand and the cost? It should have lasted a lot longer than that. What is your say? I was so disappointed that I even did not bother to collect the faulty iron from the service centre.Similar opinion? Write a review on ieatwords.com.au!
The Lady J.Brisbane
- 2 reviews
- 1 like
Disappointing
I am very disappointed with the Philips Azur Steam Iron. The temperature options are black and the dial and arrow are black making it very difficult to see if you have selected the right temperature option. The steam is very noisy when you sit the iron back on its heel. The steam control sticks when changing the steam options.
3 comments
Philips S.Philips
Hi there, thank you for writing your review. We appreciate your feedback, but we're sorry to hear you are disappointed by your iron. Could you please give us a call at 1300 363 391? We would like to see if there's anything we can help you with.
What a joke to phone Philips Customer Service. The operator I spoke to said they have no idea who the "Philips Official" is that wrote the comment above. The operator said they do not have access to... Read more
customer reviews and that I would have to explain it all again. The so called "help" Philips gave me was to ask me to return the product. I won't be buying from Philips again.Philips S.Philips
Hi there,
We're sorry to hear you aren't satisfied with the offered solution. However, if our colleagues asked you to return the appliance, then that's the solution we have to offer you. If you were... Read more
to change your mind, feel free to reach out to us again via the supplied number to start the returning procedure.Similar opinion? Write a review on ieatwords.com.au!
ozgirl911QLD, 4501
- 7 reviews
- 5 likes
- Azur Steam GC4865
- Verified purchase
Loved it while it lasted
Loved this iron! Just brilliant. Best iron ever - great weight, doesn't drip, switches off when I'm not using it. Love the Phillips brand too.
I bought it in June, 2013.
It died less than a month after the 2 year warranty expired, last week! (July 2015).
I've never had an iron die on me before, let alone after 2 years. Am totally unhappy as now I have to buy a new one after just 2 years of basic use.
Not happy.
3 comments
I rang Philips but no joy from them at all. Rang Myer and was told to bring the iron in. Went in and they replaced iron! Thank you Myer!
Philips S.Philips
Hello there. Good you got things resolved. Thanks for taking the time to write us your feedback. If you ever run into a question, you can find us on Twitter and Facebook as well. Kind regards, Philips Social Care
A pity that you rep would not replace the iron.
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Ms Timaru
- 2 reviews
- 2 likes
Started out fabulous
Bought this iron on recommendation from the salesperson "buy Phillips they go forever". Well. No. I bought mine AUGUST 2012 so it's almost 3 years old. In the beginning I thought a little heavy but it worked really well so a big fan. However it now spits water from holes underneath which is more of a nuisance but every now and again the water is dirty. I'm regularly cleaning as per instructions thinking this would prevent my white sheets and husbands shirts from the dirty puddles. And on top of that it now shorts out our power board. This issue...Read more
I've noticed has happened in another review. The cord length for me is perfect and the water refill is fine, I have no issue with that. Because of the electricity issue I'm now going to have to buy another iron and will look at another brand 2-3years is not long enough.1 comment
Philips S.Philips
Hello Ms Timaru, we are sorry to hear about your experience with our steam iron. Would you please contact our Consumer Care line to discuss further? if you are based in Australia the number is 1300 36... Read more
3 391 and for New Zealand it's 0800 658 224. Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
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AQ+Perth
- 18 reviews
- 29 likes
Great little iron !
I've had this iron now for one year and four months- and it's still a perfect iron.
Easy to use, easy to fill and does what it's supposed to do. I only ever use steam, and this performs 10 out of 10 in that department (does use a lot of water so I need to re fill + if doing a lot of ironing)
When I first bought this, I though the cap to the water fill was a tad flimsy and would possibly break within a few months, and it did not seem to "click" when closed, well, it's been fine and is obviously sturdier than it looks. Also, I experienced some ...Read more
1 comment
Philips S.Philips
Hello AQ+, thank you for taking the time to write a review, and such a wonderful one at that! We appreciate the feedback and we're very happy to hear you've been loving the Steam Iron so far.
Kind regards,
The Philips Australia Team
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BustBabyBoomerFreshwater NSW
- 2 reviews
- 1 like
Good performer but ran out of puff earlier than reasonably expected!
A Philips iron fan for a number of years, I bought the Philips GC4865 at Target for a bargain $79 in February last year (2014). As the man of the house (with the girls' permission to say so) and 2 years national service behind me, I have always ironed for our family of 4, which includes 2 teenagers in high school. So business and school shirts are a big component of the weekly ironing chore, usually dealt with whilst watching the footy on TV. Denim trousers and cargo pants and an assortment of T-shirts and polo shirts account for the bulk of th...Read more
e remainder of the workload. The iron performed really well from the outset. However, filling could be made a lot easier if a funnel were positioned at the nose of the iron below the spray nozzle and the connected to the water tank. The iron could then stand vertically on its own, allowing it to be filled with one hand and to be able to watch the water level in the water tank simultaneously. he power cord could be another 500mm longer, which would avoid the need to use an extension. It heated up really quickly, being ready to use by the time I'd set up the ironing board and arranged the first garment to be ironed. All the necessary controls for heat level, steam volume, spray activation and calci. cleaning are easily accessible during operation and worked as required. A tip to those reviewers who have experienced rapid depletion of their water tank's contents: flick the Steam Volume switch to "0" as soon as you stop ironing to reposition the garment or once the creases start to disappear and complete the "pressing" process with the setting on "0", drying out the steam already dispensed into the material and using less water. It's easy enough to just flick the Steam Volume to the desired level again when you recommence ironing the next section of the garment using steam. My weekly ironing session requires 2 or 3 refills, which I consider reasonable. And the steam stops as soon as the Steam Volume is set to "0" and all is quiet once more - so none of the noise others complained about. I do agree with other reviewers who found the dial for setting the heat level tended to be easily inadvertently moved by my thumb (whilst ironing right handed) and I'd find the iron refusing to steam because the heat level was set at half the necessary level for steam. The weight of the iron was fine for me and easily sorted out any creases in the fabric. I gave any resistant creases (e.g. in cargo shorts' waists where the garment had been spin dried and left in the washing machine for a day or more - oops!) a blast from the spray nozzle to supplement the steam already applied and that would do the trick without having to apply any more downward pressure on the iron. Occasionally a particularly thin shirt button would get stuck in the gap between the metal base plate and the plastic moulding in the nose of the iron, usually when I was ironing too vigorously and/or lost concentration on the ironing when something dramatic was happening in the footy - which was annoying (the iron getting stuck, not the footy), but this was not frequent enough to be an issue. I have had no issues with leaks. I occasionally would overfill the tank and the overflowing water would run all over the iron, but nothing untoward ever happened, other than a lot of hissing and I'd disappear into a cloud of steam momentarily. The auto-cutout is a great feature for the absent minded, such as me. On a number of occasions I've returned home from a day's work following an uncompleted ironing session the previous evening, to find the iron dutifully ready, powered on but ice cold, thanks to it being smart enough to switch itself off after a predetermined amount of time or whatever other algorithm it uses. I believe the calc-clean system works as I tend to give it a couple of blasts before and after each ironing session. Sometimes a get some grubby bits of grit blown out onto the cleaning cloth I place about20cm below the iron when performing the calci-clean, but I have never had any deposits or grit emitted from the steam holes whilst ironing and the steam holes are perfectly clean after 15 months of fairly heavy use. The soleplate is also still mostly clean, showing only a slight brown stain in the centre, starting from just behind the front steam holes for about half the length of the sole plate. I suspect however that the root cause may be ironing over some cheap T-shirt screenprint or lettering done in a kind of plastic material, rather than turning the T-shirt inside out before ironing - guilty as charged, boss! I never experienced any of the "water spotting" mentioned in other reviews. So, in summary, I have an iron that + heats quickly + switches off automatically if not used + irons my fairly heavy ironing load really well5 comments
Philips S.Philips
Thanks for your valuable feedback, Michael. Can you contact us on [email protected] along with your contact details, we’d like to get in touch and see if we can help you.
A belated update to say that I had a very positive response by the guarantee administrators who immediately provided me with a refund instruction to BigW. NB!! BigW require both a) the non-working iro... Read more
n and b) the receipt/tax invoice as proof of purchase and c) the authorised claim number. BigW refunded painlessly once these items were available. So the warrantee process worked for me. And I bought exactly the same model again - the eternal optimist!Philips S.Philips
Thanks for the kind words and for the trust in Philips! :) Glad it worked out in the end.
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tuckWA, 6061
- 9 reviews
- 4 likes
Worked well for 12 months then the wheels started to fall off .....
I purchased this iron to replace a rather leaky Sunburn iron that was under whelming me with its inability to remove wrinkles. This iron impressed me initially. It removed all wrinkles and didn't leak water all over the clothes. Steam function worked as did the auto cut-out. Great stuff.
Then about the 15 month mark it started to slowly leak water - not much but just enough to irritate me. The auto steam function was also starting to be conspicuous by its absence.
By about 18 months it had no steam function, leaked water (not all the tim...Read more
e) and eventually died this morning - power light flashed twice then went out. Why couldn't it die after I ironed the shirt for work - needless to say, I had nothing ironed to wear to work, so spent my morning buying another iron. Tried it on different power sources but nope, its had enough for 1 life. Time for the junk pile. For those interested, I am now trying a Russell Hobbs iron. I'm desperate. I have a RH's kettle and toaster and they have worked flawlessly for 4 years.5 comments
Philips S.Philips
Hi there, thank you for taking the time to write us such an elaborate review. We're happy to hear that you were impressed by the iron at first. Of course, it's a shame that you had to let it go after ... Read more
about 15 months. If there is anything we can still do for you, feel free to call (AU) 1300 363 391 (NZ) 0800 658 224.I have contacted Philips Support, just waiting for a reply.
Philips S.Philips
Thanks for lettings us know and feel free to keep us updated, Tuck.
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EddietheeagleSydney
- 3 reviews
Not a good design.
I used this for a few months and couldn't put up with the water leaking and dripping down the handle. As mentioned to water filling is poor design. The weight and soleplate were good but the temperature control was average.
Ended up contacting Philips and arranged to take it back, got a Tefal and it is so much better.
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AndrewAdelaide
- 2 reviews
- 1 like
Power Tripper
Have had this iron for 2 years and found it to be good until it has now started tripping off the power. Tried it on different power points and seems to work for a while, then the same problem occurs, which is quite annoying. Will have to replace it unfortunately.
1 comment
Philips S.Philips
Hello Andrew, sorry to hear about the difficulties you’ve experienced. Can you contact us on [email protected] along with your contact details, we’d like to get in touch and see if we can help you.
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Questions & Answers
Ruby Masked
How do I clean the filter of the click & clean attachment of my iron?
1 answer
Philips S.Philips
Hi there, Ruby.
Thanks for reaching out to us. You can find the steps to clean your Philips Azur Steam iron correctly in the manual of your appliance. If the steps are not clear, or you've got other questions, we'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards,
The Philips Australia Team
Robert R.asked
Auto shut off keeps happening what is the cause
1 answer
Philips S.Philips
Hi there Robert,
Thank you for reaching out to us. Please note that the auto-off function automatically activates when your iron has not been used for more than 10 minutes.
If this does not apply in your case, please feel free to contact our Consumer Care team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). Alternatively, you can get in touch via Facebook or Twitter.
Our colleagues would be happy to look into this for you.
Kind regards,
The Philips Australia Team
Asif B.asked
why my philips azur GC 4527 does'nt heat up?blue light on the handle blinks once when the switch turns on. after blinking one time there is no orange light turning on and not heating up at all.
2 answers
I'm sorry I can't answer your question because my iron is Azur GC 4800 model. It has a pink light that goes off when it heats up to the right temperature. Good Luck!
Philips S.Philips
Hi there, thank you for reaching out to us. We're sorry to hear you've been experiencing issues with your Philips iron. We'd like to help you get back to ironing as soon as possible. We recommend that you take a look at the suggestions found in the following link: https://www.philips.com.au/c-f/XC000013184/my-philips-steam-iron-does-not-heat-up-anymore. Additionally, feel free to contact our Consumer Support team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). They'd love to investigate this for you.
Kind regards,
The Philips Australia Team
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PhilipsPhilips
That’s not what we like to hear, sorry that the product hasn’t lived up to your expectations. If you’d like our team would like to discuss the problems you’re facing with the iron to see how they can ... Read more
help out. You can reach them at 1300 363 391. Kind regards, the Philips Australia team.