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Reviews

3.3

98 reviews
5
(34)
4
(17)
3
(14)
2
(15)
1
(18)
  • Build Quality
    4.2 (6)
  • Value for Money
    3.2 (6)
  • Ease of Use
    3.5 (6)
  • Cleaning & Maintenance
    3.7 (6)
  • Product is used
    • Daily (3)
    • Weekly (2)
    • Occasionally (1)
  • Safety
    4.4 (5)
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Frustration over reheating

published

I have always used Sunbeam irons and decided to have a change with the Phillips Azur GC4855. I could not stand the heat up process which starts almost as soon as you use the iron, it takes some time then to come back to the set temperature.I put the iron in the cupboard and used the old one again, trying the Phillips again now and it will go back in the cupboard! Frustrating. Filling it is a pain and I have overfilled it twice, can't see when it is full. All in all I found it very disappointing.



1 comment
Philips
Philips S.Philips

Hi Robyn, thank you for your review. We'll make sure your feedback reaches our product team. In case you would like to discuss further, you can reach us at 1300 363 391 (AU) or 0800 658 224 (NZ). Kind regards, Philips Australia

Vivien Pitt

Vivien PittErina, New South Wales

  • 2 reviews

Great, with one exception

published

I'm very pleased with the performance of this iron, except for one annoying problem. Every now and then the cut-out light starts flashing and the iron cools down, even though I'm still using it. Moving it about, as advised in the 'Problem' pages doesn't work and I have to switch the iron off and on again before I can continue. This is extremely annoying.



2 comments
Vivien Pitt
Vivien Pitt

This problem got too annoying and I took the iron back and got a refund!

Philips
Philips S.Philips

Hi Vivien, sorry to hear about the annoying issue. But glad that you were able to get that refund. Let us know if you ever need some assistance with other matters.

Nighthawk

NighthawkWestern Australia

  • 16 reviews

Back to Philips

published
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Getting more and more disappointed in the Philips Irons

published

We have had a number of Philips irons since getting married almost 15 years ago. They always come highly recommended thru choice. We have had to replace 2 due to dropping them on the tiles (they aren't made of rubber lol), But the last 3 have slowly lost their heat after about 2 years and the one we have now has just stopped getting any heat at all and it would be barely 18 months old, the blue light comes on momentarily and then off, with no heat! For the price I am paying I expect a whole lot better and am thinking of another brand.
I really hope the 2 I bought at the same time as gifts for friends don't do the same thing.

2 comments
Not happy Jan
Not happy Jan

Oh any if anyone has been in the ame boat and had to replace their Philips with another brand.... What did you end up getting and are you happy with it! Thanks in Advanced!!!

Philips
Philips S.Philips
rosst400

rosst400Sydney, NSW

  • 2 reviews

The settings dial broke off.

published

We have had this iron for 12 months now and it irons our clothes really well. The ionic steam function is great, although it's a thirsty iron. Recently the temperature dial popped out and now the setting is stuck on high. We'll have to now arrange for the iron to be repaired.
The ionic steam function is great
The iron is a bit on the heavy side and the temperature dial broke off.

3 comments
Philips
Philips S.Philips

Sorry to hear about the difficulties you’ve experienced. If you could call us 1300 363 391 (Option 1) we’d like to see if we can help you.

rosst400
rosst400
Philips
Philips S.Philips

If you could please contact us again by email with your contact details ([email protected]) we’d like to discuss this further with you.

anon

anonTownsville

  • 14 reviews
  • 7 likes

Well worth the price

published
Curlly Guy

Curlly GuySydney

  • 7 reviews

This iron works well. A happy workhorse.

published
4 comments
Curlly Guy
Curlly Guy
Philips
Philips S.Philips

Hi there, thank you for both your review and your update! Great to read everything is still working as it should! :)

Curlly Guy
Curlly Guy
HJB

HJBMetropolitan Adelaide, SA

  • 4 reviews

Unreliable thermostat

published

I purchased this iron after returning a Sunbeam Verve iron three times. I've now had this iron for five months and it sometimes heats up to high setting when dial is set to medium or low. Has burned several items of clothing. Now the shot of steam and mist functions no longer work. I will return under warrantee tomorrow but not sure where to go from here. I know they don't make appliances to last but 3-5 months is laughable...almost!
No positives if a product lasts 5 months
Dodgy thermostat, broken mist and steam settings

KK

KKMelbourne

  • 4 reviews
  • 4 likes

Okay

published

I picked this model over the bulky steam-reserve irons and it's heavy next-gen brother, but I have to say I'm a little bit disappointed. Compared to our 10-year-old previous iron, there's not that much more bang for your buck. For the steam to have any real added benefit, it needs to be on 4/5, which depletes the reservoir quite quickly (3 shirts/refill). The creases also don't fall out as well as I would expect for the price point and recommendations.
Price, weight, power steam
No off button, wrinkle-removing ability

Irons & Steam Generators

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Macca

Macca

  • 2 reviews
  • 1 like

Had to take up weight lifting to use this iron

published

Thought I was purchasing a great iron, but after trying to iron with it for more than 15 minutes, my arm starts to ache. The grooved sides of the iron which are supposed to help you get small spaces, keeps catching on the garment and creases it again. Always seem to be having to refill it. Dislike it immensly
NIce looking iron
Too heavy, having to refill more than normal, and catches on the clothes you are trying to iron.

Berto

BertoSydney

  • 5 reviews

An iron that works!

published
3 comments
Berto
Berto

Just a quick follow up. This iron is still going strong. Some build up on muck on the iron plate which was removed by ironing some rock salt.

Everything else is perfect, still highly recommend

Philips
Philips S.Philips

Thanks for your valuable feedback Berto!

Berto
Berto

Thought I would come back after two years and report that it is still going strong. The iron plate needs an odd clean (once a year by ironing rock salt) otherwise my review is still as above

dan45

dan45AU

  • 17 reviews

Rubbish, intermittently heats up if it wants to? Would waste your money

published

We purchased this iron on sale at Target for about $90, it lasted 7 months before decided it will heat up only when it decides to if at all, and on occasions the handle heats up not the hot plate. It also spits water on clothes.
In a rush to dash out a buy a replacement I went looking at the a Brevile factory seconds shop, and noticed they were selling refurbished ones of this model for $79, I didn't buy one as I am not being caught out twice. But these irons are obviously defective seeing as how they have refurbished a pallet load of returned ones.

Do not waste your money
It looks good.
[censored word removed], doesn't work and expensive

Lyn

LynOsmington Western Australia

  • 10 reviews
  • 1 like

Not happy

published
vdondina

vdondinaSydney

  • 4 reviews

Would be perfect if it didn't drip.

published

Bought this iron based on all these great reviews because my old Sunbeam kept cutting out the power in the house. Yes the iron glides beautifully and makes lots of steam but it drips water on your clothes all the time while ironing and leaks water too. The lid for the water compartment doesn't close properly either. Returned it straight away and bought the Tefal Express Easy Control which was on sale for $299 at Myer and haven't looked back.
steam, easy glide
drips and leaks water, noisy, poor quality water lid

Gana

GanaHomebush, New South Wales

  • 8 reviews
  • 6 likes

Makes ironing an ease

published

Bought this iron based on reviews here and wasn't disappointed. Glides effortlessly across shirts which for me is the litmus test and is reasonably priced. Steam power is great as it gets into the shirt removing creases easily. It is quite loud at times and on occasion makes a crackling sound but this doesn't bother me.
Steam power

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Wilburight

WilburightAdelaide

  • 39 reviews
  • 1 like

So far, so good!

published
1 comment
Wilburight
Wilburight

The top edge of the rubber 'skin', on the part of the handle where the inside of my thumb grips, has peeled and worn away rather sooner than expected for its hours of use. More an aesthetic issue than a serious problem.

Leanne73

Leanne73AU

  • 2 reviews

Disappointed

published

Had a Philps iron previously and it always worked really well. When that one would no longer steam during ironing I replaced it with this model and unfortunately from the very first day it leaked from the handle. I've now taken that one back and replaced it with the same model so hopefully better luck this time!
Easy to use and light
Leaked from the handle and the cord is shorter than the previous model I had!

Luckiest_Mum

Luckiest_MumSouth East Queensland, QLD

  • 60 reviews

Excellent iron

published

I bought mine (GC4855) at BingLee's online for $89 (with free postage&handling) and haven't a complain as of yet. It's absolutely marvellous taking creases out and isn't heavy. The cord is a decent length and the steam! Wow! Lots of steam to make my ironing chores much faster and easier. As a few people have already said though, it is quite loud when upright, although this is hardly a concern for me personally, as this iron does exactly what it's supposed to and isn't very expensive (like those iron station things). I'm glad to have done my research and ended up buying this instead of those ridiculously priced ironing stations.
Steam Power, Not So Heavy, Price, Quality!
A little noisy when upright

Spotted Reptile

Spotted Reptile

  • 6 reviews
  • 7 likes

A quality iron that works as it ought to

published
1 comment
ZZebra
ZZebra

Hi Just bought this iron. Yes its noisy alright when upright, better than my previous one which was more expensive. Is it still running ok.
No loss of steam over time?

Rob_Biggs

Rob_Biggs*

  • 11 reviews
  • 7 likes

Excellent

published
3 comments
Philips
Eva G.Philips
ZZebra
ZZebra
Rob_Biggs
Rob_Biggs
See all Philips Azur Steam reviews

Questions & Answers

Ruby M

Ruby Masked

Azur Steam

How do I clean the filter of the click & clean attachment of my iron?

1 answer
Philips
Philips S.Philips

Hi there, Ruby.

Thanks for reaching out to us. You can find the steps to clean your Philips Azur Steam iron correctly in the manual of your appliance. If the steps are not clear, or you've got other questions, we'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.

Kind regards,
The Philips Australia Team

Robert R.

Robert R.asked

Azur Steam

Auto shut off keeps happening what is the cause

1 answer
Philips
Philips S.Philips

Hi there Robert,

Thank you for reaching out to us. Please note that the auto-off function automatically activates when your iron has not been used for more than 10 minutes.
If this does not apply in your case, please feel free to contact our Consumer Care team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). Alternatively, you can get in touch via Facebook or Twitter.
Our colleagues would be happy to look into this for you.

Kind regards,

The Philips Australia Team

Asif B.

Asif B.asked

Azur Steam

why my philips azur GC 4527 does'nt heat up?blue light on the handle blinks once when the switch turns on. after blinking one time there is no orange light turning on and not heating up at all.

2 answers
Val
Val

I'm sorry I can't answer your question because my iron is Azur GC 4800 model. It has a pink light that goes off when it heats up to the right temperature. Good Luck!

Philips
Philips S.Philips

Hi there, thank you for reaching out to us. We're sorry to hear you've been experiencing issues with your Philips iron. We'd like to help you get back to ironing as soon as possible. We recommend that you take a look at the suggestions found in the following link: https://www.philips.com.au/c-f/XC000013184/my-philips-steam-iron-does-not-heat-up-anymore. Additionally, feel free to contact our Consumer Support team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). They'd love to investigate this for you.

Kind regards,
The Philips Australia Team

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