y2kdisease
- 8 reviews
- Azur Steam GC4865
- Verified purchase
Great at ironing. Hasn’t given up on me!
I’ve had this iron for 2 years now and use it every weekend for our clothes. The weight is substantial enough to get clothes done with a single pass, while yet being comfortable to move around.
The steam function is really good and doesn’t leak like cheap irons. I had to upgrade to this when I realised the $12 supermarket iron was more work than it needed to be. Got this on sale at Harvey Norman and given it hasn’t died on me yet I think it’s recouped it’s value well.
I use normal tap water as per the owners manual and always drain it out...Read more
after every use and leave the cap open so that the tank dries out. As per previous reviews I guess the electrics die out because of the water and corrosion inside the iron. Thankfully that hasn’t happened to me yet. The soleplate gets fantastically hot for cotton and the steam is really good for my suits and coats. I calc clean every three months to keep the iron clean from scale buildup inside. The iron is easy to clean with a damp cloth. And the one time I dropped it while hot onto the carpet, I used the philips soleplate cleaner that made the soleplate good as new! In the last 2 years of me using philips products I feel they’re very well designed and great value for me so far.1 comment
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Taking it back
My Azure 4855 is only three hours old. Can't even iron a shirt before auto shut off activates. Half way through one sleeve and it shuts down.
Seriously not happy. Back to Harvey Norman it goes. Ironing is not that complicated. Will buy another brand. Disappointed to say the least.
1 comment
Philips S.Philips
Hi Mike. We regret hearing your experience with our iron was rather disappointing. That's not something that should have happened, and we appreciate you reaching out to us. Of course you're able to ta... Read more
ke it back to the retailer you've bought it from, but should you prefer further assistance from Philips, we advise you to get in contact with our consumer care, which you can reach on: 1300 363 391 (AU) or 0800 658 224 (NZ). Kind regards, The Philips Australia Team.
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very disappointed
Bought this iron about 10 months ago.. It wasn't the cheapest but I was happy to pay more for a big brand thinking product would last longer. Used the iron once a week, always allowed it to cool, always emptied water out, always stored carefully on it's end, and de calced it. Picked it up today to use and the whole front plate was swinging dangerously, hanging off. Seems one of the little rivets that hold the plate to main body has come off. Tried to get somewhere with online chat but to no avail. seems like a fault to me as its not something I've caused.
1 comment
Philips S.Philips
Hi Eddy. We regret hearing your iron broke, especially since you've only been able to use it for 10 months and by the sound of it, took good care of it. We have sent you a private message, asking for ... Read more
your contact details, as we'd like for our product team to look into this. Kind regards, The Philips Australia Team.Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Azur Steam compares to other Irons & Steam Generators
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TashGreater Melbourne (Metropolitan), VIC
- 19 reviews
It was okay.
I loved my iron when we first purchasee about 5 years ago.. unfortunatly it wasnt performing as it once did only a few months after. I was dissapointed but just made do since its ny 2nd philips iron i didnt quiet like.
I did however use an iron o'ver a few weeks at my sewing class which was also a philips. Brilliant iron, never wrote down the model number
1 comment
Philips S.Philips
Hi Ayşe,
Thanks for writing the review and for the continued trust in our brand, even after a somewhat negative experience with your first Philips iron. We wish you a pleasant day.... Read more
Kind regards, The Philips Australia teamSimilar opinion? Write a review on ieatwords.com.au!
JulesSydney
- 3 reviews
- 1 like
Biggest waste of money EVER!!!
Bought this Azur to replace my Azur 1000 (which I absolutely loved) and this was the biggest waste of $130!! Not only does it not iron work shirts properly, it has melted so many of my clothes even on a low setting. I contacted the company via their contact page on their website to let them know as I registered the iron when I bought it and I didn't hear a thing from them. Such bad customer service and not impressed with the brand at all anymore.
3 comments
Philips S.Philips
Hi Jules,
thank you for contacting us about what happened with your iron. We take what happened very seriously and would like to look into this further. We just sent you a private message asking for... Read more
your contact details as we would like to can ask one of our colleagues to reach out to you. Looking forward to hearing from you.Thanks for your comment and private message. Whilst you were great reaching out the phone assistant who rang me was very forceful asking what date my items were burnt and what materials were they (sam... Read more
e items had no issues with my previous Philips iron) and I received an email asking for a receipt for proof of purchase and I have not heard back since. Very disappointing.Philips S.Philips
Thanks for getting back to us about that, Jules.
We're sorry to hear you feel this way about the phone conversation. Our team will have a couple of questions about the usage and the event itself in ... Read more
order to assess the situation better. This however is not supposed to come across as forceful. We'll make sure to contact our team to see if they could contact you again about this.Similar opinion? Write a review on ieatwords.com.au!
Seems like we all have the same problem with Philips irons!
I loved this iron! I spend alot of money on it and it was so great!.... Till it broke after 3 years. I only used it once a week. Seems to be a common fault for this model and all the other now 'discontinued' models mentioned above. The irons light flashes a few times, then goes off and the iron does not heat up.
I rang the Philips Service Centre who after reviewing my case, offered for me to take the iron to a service centre, all at my expense. Then if the fault was determined to be a manufacturing one, they would cover the cost of the parts...Read more
but NOT the labour. When I spoke to the service centre after this offer, they could not tell me even an estimate of how much labour may cost. I have declined this offer and will no longer be buying Philips products. From the many many pages on this site on this iron alone, I can safely say this is not an isolated incident. So I find it very sad that in this day and age, Philips have a life span on their products and add to the waste of this world.... I did love this iron, but I won't be investing in Philips again.1 comment
Philips S.Philips
Hi there. Thanks for sharing your experience here and we're very sorry to hear about your iron. We can imagine you feel this way but unfortunately, the iron seems out of warranty. Therefore, we hope y... Read more
ou can understand that the costs are for the customer in this case. Please know that we always want to help you in the best way possible. Have a nice day! Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
Dial has come off
This was an expensive iron. The dial has suddenly stopped turning and has come off. Unfortunately I didn't keep receipt as the place I bought it from said they would keep my details on file, and didn't. What to do. I have been unable to get it back on and am unable to use it. Very annoying.
1 comment
Philips S.Philips
Good that you've shared your experience here, Aleksandra. If you don't have the receipt anymore, it might be useful to share (a picture of) the model and serial number with our customer support. There... Read more
might be still something we can do for you. You can reach them via (AU) 1300 363 391 or (NZ) 0800 658 224. Thanks!Similar opinion? Write a review on ieatwords.com.au!
KITSydney, NSW
Brilliant Iron, Finally Broken Down
This has been a fantastic iron, faultless in 8 years of service. But the continuous steam function no longer works (the on demand shot of steam still works). Not sure it would be worth repairing, but reading the reviews for newer models, it seems the quality of Philips irons have plummeted. Maybe we should trial a Tefal or another brand, but they don't seem to rate much better.
1 comment
Philips S.Philips
Great to see that your beloved iron served you for eight years! There might be something you can do to get the steam function back on. Maybe a bit obvious, but did you check the steam control? It may ... Read more
have been set to the zero steam position. You can put the steam control into position. A second scenario is that there is no water in the tank and/or the settings are not correct. So please ensure there is water in the tank. Also, you have to set to the appropriate steam and temperature settings as shown in table: http://www.p4c.philips.com/cgi-bin/cpindex.pl?ctn=GC4420/02&dct=QAD&faqview=1&refdisplay=E34_GC4800_USE_AND_LEARN_06&refnr=0060556&scy=IN&slg=AEN, We hope this helps! If not, please reach out to us via 1300 363 391.Similar opinion? Write a review on ieatwords.com.au!
Reliable and Worth Every Penny; Don't let User ignorance deter you
Used this since 2013, 3 hours a week. Reliable and has met its purpose of use. These qualities justified its cost at ~$100. However, it seems negative reviews are common. Flaws yet minor are often overemphasised to the point of nitpicking or due to ignorance. Some flaws include:
- Temperature dial easily rotates and difficult to see. This is true, but in reality, the dial is often used sparingly, even for regular users. Often, the dial left at a "go to setting", for me was max heat. It may be hard to see settings, but often turning on the room...Read more
1 comment
Philips S.Philips
Hi Ron, thanks a lot for your review and for taking the time to write one. It's also nice to see that you took the time to read other reviews as well. We're glad to hear you feel like the iron is wort... Read more
h every penny and that it helps you ironing your clothes faster. If you ever experience any issues that you think should not occur, please feel free to contact this number if you're in Australia: 1300 363 391, or this number if you're in New Zealand: 0800 658 224.Similar opinion? Write a review on ieatwords.com.au!
Find out how Philips Azur Steam compares to other Irons & Steam Generators
Know better, choose better.
RelMaitland
- 7 reviews
- 7 likes
very disappointing
I have been using this iron for about 6 months now, purchased it after my old Phillip's iron of 7 years died so did not research before buying this morning it refuses to heat up the auto off seems to be stuck on and when I checked the reviews ( I know a bit late) it seems this iron does that a lot unfortunately I cant find the receipt. Cant find an iron with decent reviews either is this what happens when companies decide to go with cheap inferior overseas production not sure but I wont buy Phillip's again so very disappointed.
1 comment
Philips S.Philips
Hi Rel,
We can imagine you are disappointed to see what happened with the iron after only 6 months. It's still rather new! We would recommend to get in touch with our product specialists at 1300 363 ... Read more
391 for further assistance. Hope you will give it another chance!Similar opinion? Write a review on ieatwords.com.au!
steve
- 4 reviews
- 1 like
Absolute Rubbish
As per hundreds of other frustrated buyers of this product on the various review sites on the internet (Including Philips own website!!) my Iron has stopped working after a few years the same symptoms most people are posting - plug it in and the red LED flashes twice then the amber LED comes on but the iron never heats up. I bought this iron as a "premium" brand product but what a disappointment. I contacted Philips and am awaiting a reply - I'm expecting they will do nothing as most people that have persisted with this process have posted they...Read more
got no help. I don't understand how Philips can continue to sell this product when there is CLEARLY A DESIGN FLAW WITH IT!!!! I smile at the positive posts (I was a believer until this week too) - lets see what happens in after a couple of years when the inevitable happens! I'm going back to my $20 Tiffany iron that lasted 8 years!1 comment
Philips S.Philips
Hi Steve,
We hate to disappoint our customers and we regret hearing about the issues you've been experiencing with the unit. You mentioned that you contacted our customer service already and are awai... Read more
ting their reply. Do know that we are also available at 1300 363 391 to troubleshoot the issue.Similar opinion? Write a review on ieatwords.com.au!
Philips Iron never again
I will never buy a Philips iron again.I had faith in this brand but reading the same issues to other customers looks it's not just an isolated issue.the red start light turns on but nothing happens after.What a waste of time if you cannot make a proper Iron hoe can you make other products .
1 comment
Philips S.Philips
That does not sound like a good experience, Rob. We'd love to see how we can help out. Would you please reach out to us about this via(AU) 1300 363 391 or (NZ) 0800 658 224?
Kind regards,
The Philips Australia Team
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RickOzSE QLD
- 3 reviews
- 7 likes
Absolute Rubbish
Has the well known fault of going into stand-by while being used. Needs to be switched off and back on every two minutes. Rang 1300 363 391 but they are closed until 3rd January. Went to Kmart and bought a $12 steam iron. Does everything the Philips iron does, except it doesn't have the auto shut off "feature". Chucked the Philips iron in the bin. Waste of $79 that was!!!!
6 comments
Philips S.Philips
Hi Rick, that doesn't sound good and we're sorry to hear about the difficulties you have experienced. If you feel like discussing this further please call us on 1300 363 391 during business hours. We'... Read more
re more than happy to have another look at this for you. Kind regards, The Philips Australia TeamThanks Philips Official.
I had my doubts but I rang 1300 363 391 anyway. Got the same recorded message about being closed until the 3rd of January, even though it was well into "business hours". ... Read more
Waited another half an hour and tried again. Finally spoke to someone after another 20 minutes in the queue. As expected there was really nothing they could do because, as I said above, I had disposed of the iron. I was offered a "special" discount on another Azur iron but why would I want another one even at a discount? There is no guarantee it would not do the same again. I am quite happy with the $12 Kmart iron. Even if it stops working after 12 months I could buy six of them for the price of the Philips iron. If Philips had fixed the design fault I could have been tempted to try the Azur again. Apart from cutting out when it shouldn't, it's not a bad iron. But once it starts this behaviour it's virtually useless.Philips S.Philips
Hi Rick,
Thank you for the follow-up. It's a pity that you threw the iron away, because that limits our possibilities to assist you. That's why our team offered you a discount for an other iron, bu... Read more
t we from your point of view we understand that you declined that offer.Similar opinion? Write a review on ieatwords.com.au!
lucky4some
- 12 reviews
Very good
This is easily the best iron I have used. It heats to temp very quickly, the handle is comfortable to hold, temperature dial is not easy to knock like a sunbeam iron I previously had.
I bought this iron after looking online at all of the available products as this had the highest rating of steam without going to a steam station.
The iron never sticks and glides beautifully over clothes and is well weighted to press out creases without needing to press down hard.
If there wasn't a constant drip from the little valve on the water filler lid I would have given it five stars. The constant drip runs down the handle and wets your hand, the ironing board and any garments you are working on. Not a deal breaker but very annoying.
2 comments
Philips S.Philips
Hi there,
Thanks a lot for sharing your thought and feedback. We think other potential customers will find this helpful! You can consider to lower the steam setting to prevent the dripping of the water droplets you were mentioning. ... Read more
Kind regards, The Philips Australia teamThe dripping especially occurs on the lower steam setting and as mentioned is not from the steam holes in the sole plate but from the little air valve in the filler lid on top of the iron. Other than this niggle it is a great product!
Similar opinion? Write a review on ieatwords.com.au!
BeckPerth
- 4 reviews
- 3 likes
Can't fault it.
This is our second Philips iron in 7 years, I think they are great make and model and have a good reputation for quality. We also had a Philips vacuum cleaner back in 1997, it lasted 10 years until the cosmetics fell to pieces like the door not closing, little things but just kept going and going
1 comment
Philips S.Philips
We're very glad to hear this and thanks for sharing Beck! :) We hope you can use the product for years to come.
Kind regards,
The Philips Australia Team
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Find out how Philips Azur Steam compares to other Irons & Steam Generators
Know better, choose better.
Bad Product, stains clothes...
We previously had a steam glide iron from Philips for over 2-3 years and that was working fine until it suddenly stopped working after the warranty period.
So we decided to purchase another Philips iron. We ended up buying another steam glide plus iron GC4865 from Myer. It has now been about 1.5 months from new and the iron is now staining all our clothes a brown colour and am not happy with this product at all, what can Philips do for me in terms of a refund or send the product back. I ran the product through a clean cycle and it did nothing to help. It's a terrible product and i shouldn't need to be changing irons every 2 months.
3 comments
Philips S.Philips
Hello Ozkan,
We're sorry to hear about your disappointing experience with the GC4865, but thank you for letting us know. The brown particles coming from the bottom are most likely scale particles or ... Read more
chemicals that are in the water. It's a good idea to first iron an old cloth or towel after descaling the unit so these particles will exit the machine without staining your clothes. But if you'd like to talk to someone about this further, we'd like to suggest contacting our colleagues about this on 1300 363 391 (Australia), or 0800 658 224 (New Zealand). They are always happy to help.:)I descaled the unit already.. But im surprised I have to do this within 1.5 months of owning a new iron.. We have ended up buying another iron (Braun Texstyle7) as the philips iron was ruining our clo... Read more
thes and I needed something urgently. My previous Philips iron I used for 3 years without having to de-scale, hence why I purchased this new Philips expecting similar results but I guess that was a mistake.. After reading a few comments on here looks like others are having similar issues. Surprised you haven't recalled the iron to investigate. I've accidently thrown out the receipt as well so I guess this iron is going straight in the bin..Philips S.Philips
Hello Ozkan,
Thank you for your feedback. We'll definitely forward your points of improvement to our development team. ... Read more
Please give our colleagues a call, because it is highly likely that they can assist you without a proof of purchase. Kind regards, The Philips Australia Team.Similar opinion? Write a review on ieatwords.com.au!
Eve LSydney, NSW
- 2 reviews
- 1 like
The iron that doesn't iron
This iron was difficult from the beginning. I was recommended to buy a Philips but it didn't take the creases out and mostly spat out water. Now it won't heat up, the light blinks and no heat. It is not used every week and looks brand new, but useless. Reading other people's reviews shows me I am not alone. I wonder whether there has been a marked change in quality control.
1 comment
Philips S.Philips
Hello Eve,
We regret to hear that your experiences with our iron weren't all that pleasant. Maybe we can still help you with it though! Could you please reach out to our care centre at 1300 363 391 f... Read more
or further assistance? You can find our product specialists at that number and we think they can provide some tip or tricks.Similar opinion? Write a review on ieatwords.com.au!
Miz M KGreater Melbourne (Outer), VIC
- 9 reviews
- 2 likes
Glad it has been discontinued
I purchased the first one of this model in May 2013 and was not at all impressed when I started ironing with it. Spout did not close well and it constantly "spat" water when I ironed. It heated up reasonably quickly and I must say ironed well. Steam was also good. However, this constant "spitting" drove me to distraction and I got a replacement (under warranty). Replacement was the same as before - "spitting" and water spout which did not close as it should. I reached the end of my tether in May this year with this iron and purchased a Miele ...Read more
Fashionmaster B2847 with which I am over the moon. I have always had Philips irons - bought the first one in 1969 when I lived in Amsterdam - and whenever the irons "died" always bought another replacement Philips iron. Very sorry to say that this model was definitely the worst of the irons made by Philips and I am happy it has been discontinued.1 comment
Philips S.Philips
Hello Miz. It's regrettable to hear that we've disappointed a loyal Philips fan with this model. With 2 units even! It's a shame that you lost confidence in our brand and chose for another. If any mor... Read more
e questions or remarks pop up, do let us know. We will do our best to help.Similar opinion? Write a review on ieatwords.com.au!
Bad
My Philips iron was playing up so bought another just incase. I need to wear properly ironed clothes every day. Bought an Azure. It sat in its package for maybe 12 months, then I used it once the other one finally gave up the ghost. Seemed OK. Now, after using it for maybe 12 months it is spitting water on my clothes. I read the instructions and as a last resort have pressed the clean button to dump all the water to self clean. No difference. Doesnt matter where you have the temp setting it just decides to dump water every so often. Piece of ru...Read more
bbish. Philips, I always bought your products cos i felt they were decent. Have changed my mind. And now I have noticed i cannot submit this unless i put in certain purchase date fields. so i will just make them up to satisfy your requirements. Doesnt change the fact that the iron is a piece of rubbish.6 comments
Philips S.Philips
Hello Nick,
Sorry to hear you were experiencing these issues with our iron. We are not glad that we've disappointed you as a loyal customer. We hope that we can restore your confidence in our brand. ... Read more
Our colleagues would like to reach out to you to discuss this further. Can you share your contact details (phone and email) through a Private message. And can you also check if there is a serial number displayed on the iron? That would be very helpful as well. Thanks!Better still, I have found the purchase receipt inside the box it came in. Purchased at the Good Guys Nunawading on 30/09/15. Model: GC4865 SIN: 5034711746. It is much newer than I originally though... Read more
t. Just over 12 months old. My contact no. is 0413876334Philips S.Philips
Hi Nick,
Good that you found your receipt! The GC4865 has a 2 year warranty from original date of purchase and since you have a receipt with 30/9/2015 as date of purchase, you can return the unit to the retailer of purchase for an exchange. :)... Read more
Kind regards, The Philips Australia TeamSimilar opinion? Write a review on ieatwords.com.au!
cadamGreater Melbourne (Metropolitan), VIC
- 15 reviews
Terrible - Nothing but problems - TWICE
First one returned after 4 weeks - stopped working, water catchment door wouldn't close properly, Confirmed FAULTY. Second one, stopped working AGAIN, after 8 weeks, light flashes when plugged in but won't heat. It also dips water from the base - VERY DISAPPOINTED. THIS ONE IS GOING BACK TOO. WONT BUY AGAIN!
1 comment
PhilipsPhilips
Hello Cadam,
thank you for your review and we're sorry to hear of your experience with of our steam irons. We can imagine having two irons that don't work must be quite disappointing indeed. Would y... Read more
ou please call us 1300 363 391 as our Customer Service team may be able to assist you further?Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Ruby Masked
How do I clean the filter of the click & clean attachment of my iron?
1 answer
Philips S.Philips
Hi there, Ruby.
Thanks for reaching out to us. You can find the steps to clean your Philips Azur Steam iron correctly in the manual of your appliance. If the steps are not clear, or you've got other questions, we'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.
Kind regards,
The Philips Australia Team
Robert R.asked
Auto shut off keeps happening what is the cause
1 answer
Philips S.Philips
Hi there Robert,
Thank you for reaching out to us. Please note that the auto-off function automatically activates when your iron has not been used for more than 10 minutes.
If this does not apply in your case, please feel free to contact our Consumer Care team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). Alternatively, you can get in touch via Facebook or Twitter.
Our colleagues would be happy to look into this for you.
Kind regards,
The Philips Australia Team
Asif B.asked
why my philips azur GC 4527 does'nt heat up?blue light on the handle blinks once when the switch turns on. after blinking one time there is no orange light turning on and not heating up at all.
2 answers
I'm sorry I can't answer your question because my iron is Azur GC 4800 model. It has a pink light that goes off when it heats up to the right temperature. Good Luck!
Philips S.Philips
Hi there, thank you for reaching out to us. We're sorry to hear you've been experiencing issues with your Philips iron. We'd like to help you get back to ironing as soon as possible. We recommend that you take a look at the suggestions found in the following link: https://www.philips.com.au/c-f/XC000013184/my-philips-steam-iron-does-not-heat-up-anymore. Additionally, feel free to contact our Consumer Support team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). They'd love to investigate this for you.
Kind regards,
The Philips Australia Team
Prices
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Philips S.Philips
Hi there, great to hear our iron was a relief in comparison to other cheaper brands. Quality is what we love to deliver and we're glad to hear that's exactly what you received. Thanks for this review.
Kind regards, The Philips Australia Team