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Reviews

3.3

98 reviews
5
(34)
4
(17)
3
(14)
2
(15)
1
(18)
  • Build Quality
    4.2 (6)
  • Value for Money
    3.2 (6)
  • Ease of Use
    3.5 (6)
  • Cleaning & Maintenance
    3.7 (6)
  • Product is used
    • Daily (3)
    • Weekly (2)
    • Occasionally (1)
  • Safety
    4.4 (5)
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y2kdisease

y2kdisease

  • 8 reviews

Great at ironing. Hasn’t given up on me!

published
Date PurchasedOct 2015
1 comment
Philips
Philips S.Philips

Hi there, great to hear our iron was a relief in comparison to other cheaper brands. Quality is what we love to deliver and we're glad to hear that's exactly what you received. Thanks for this review.

Kind regards, The Philips Australia Team



Taking it back

published

My Azure 4855 is only three hours old. Can't even iron a shirt before auto shut off activates. Half way through one sleeve and it shuts down.
Seriously not happy. Back to Harvey Norman it goes. Ironing is not that complicated. Will buy another brand. Disappointed to say the least.

Date PurchasedSep 2017
1 comment
Philips
Philips S.Philips

very disappointed

published

Bought this iron about 10 months ago.. It wasn't the cheapest but I was happy to pay more for a big brand thinking product would last longer. Used the iron once a week, always allowed it to cool, always emptied water out, always stored carefully on it's end, and de calced it. Picked it up today to use and the whole front plate was swinging dangerously, hanging off. Seems one of the little rivets that hold the plate to main body has come off. Tried to get somewhere with online chat but to no avail. seems like a fault to me as its not something I've caused.

Date PurchasedJul 2016
1 comment
Philips
Philips S.Philips
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Tash

TashGreater Melbourne (Metropolitan), VIC

  • 19 reviews

It was okay.

published

I loved my iron when we first purchasee about 5 years ago.. unfortunatly it wasnt performing as it once did only a few months after. I was dissapointed but just made do since its ny 2nd philips iron i didnt quiet like.
I did however use an iron o'ver a few weeks at my sewing class which was also a philips. Brilliant iron, never wrote down the model number

Date PurchasedJan 2012
1 comment
Philips
Philips S.Philips
Jules

JulesSydney

  • 3 reviews
  • 1 like

Biggest waste of money EVER!!!

published

Bought this Azur to replace my Azur 1000 (which I absolutely loved) and this was the biggest waste of $130!! Not only does it not iron work shirts properly, it has melted so many of my clothes even on a low setting. I contacted the company via their contact page on their website to let them know as I registered the iron when I bought it and I didn't hear a thing from them. Such bad customer service and not impressed with the brand at all anymore.

Date PurchasedDec 2016
3 comments
Philips
Philips S.Philips
Jules
Jules
Philips
Philips S.Philips

Seems like we all have the same problem with Philips irons!

published
Date PurchasedJun 2014
1 comment
Philips
Philips S.Philips

Dial has come off

published

This was an expensive iron. The dial has suddenly stopped turning and has come off. Unfortunately I didn't keep receipt as the place I bought it from said they would keep my details on file, and didn't. What to do. I have been unable to get it back on and am unable to use it. Very annoying.

Date PurchasedAug 2017
1 comment
Philips
Philips S.Philips
KIT

KITSydney, NSW

Brilliant Iron, Finally Broken Down

published

This has been a fantastic iron, faultless in 8 years of service. But the continuous steam function no longer works (the on demand shot of steam still works). Not sure it would be worth repairing, but reading the reviews for newer models, it seems the quality of Philips irons have plummeted. Maybe we should trial a Tefal or another brand, but they don't seem to rate much better.

Date PurchasedJan 2009
1 comment
Philips
Philips S.Philips

Reliable and Worth Every Penny; Don't let User ignorance deter you

published
Date PurchasedDec 2013
1 comment
Philips
Philips S.Philips
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Rel

RelMaitland

  • 7 reviews
  • 7 likes

very disappointing

published

I have been using this iron for about 6 months now, purchased it after my old Phillip's iron of 7 years died so did not research before buying this morning it refuses to heat up the auto off seems to be stuck on and when I checked the reviews ( I know a bit late) it seems this iron does that a lot unfortunately I cant find the receipt. Cant find an iron with decent reviews either is this what happens when companies decide to go with cheap inferior overseas production not sure but I wont buy Phillip's again so very disappointed.

Date PurchasedSep 2016
1 comment
Philips
Philips S.Philips
steve

steve

  • 4 reviews
  • 1 like

Absolute Rubbish

published
Date PurchasedAug 2015
1 comment
Philips
Philips S.Philips

Philips Iron never again

published

I will never buy a Philips iron again.I had faith in this brand but reading the same issues to other customers looks it's not just an isolated issue.the red start light turns on but nothing happens after.What a waste of time if you cannot make a proper Iron hoe can you make other products .

Date PurchasedFeb 2016
1 comment
Philips
Philips S.Philips

That does not sound like a good experience, Rob. We'd love to see how we can help out. Would you please reach out to us about this via(AU) 1300 363 391 or (NZ) 0800 658 224?

Kind regards,
The Philips Australia Team

RickOz

RickOzSE QLD

  • 3 reviews
  • 7 likes

Absolute Rubbish

published

Has the well known fault of going into stand-by while being used. Needs to be switched off and back on every two minutes. Rang 1300 363 391 but they are closed until 3rd January. Went to Kmart and bought a $12 steam iron. Does everything the Philips iron does, except it doesn't have the auto shut off "feature". Chucked the Philips iron in the bin. Waste of $79 that was!!!!

Date PurchasedDec 2014
6 comments
Philips
Philips S.Philips
RickOz
RickOz
Philips
Philips S.Philips
lucky4some

lucky4some

  • 12 reviews

Very good

published

This is easily the best iron I have used. It heats to temp very quickly, the handle is comfortable to hold, temperature dial is not easy to knock like a sunbeam iron I previously had.

I bought this iron after looking online at all of the available products as this had the highest rating of steam without going to a steam station.

The iron never sticks and glides beautifully over clothes and is well weighted to press out creases without needing to press down hard.

If there wasn't a constant drip from the little valve on the water filler lid I would have given it five stars. The constant drip runs down the handle and wets your hand, the ironing board and any garments you are working on. Not a deal breaker but very annoying.

Date PurchasedJul 2015
2 comments
Philips
Philips S.Philips
lucky4some
lucky4some

The dripping especially occurs on the lower steam setting and as mentioned is not from the steam holes in the sole plate but from the little air valve in the filler lid on top of the iron. Other than this niggle it is a great product!

Beck

BeckPerth

  • 4 reviews
  • 3 likes

Can't fault it.

published

This is our second Philips iron in 7 years, I think they are great make and model and have a good reputation for quality. We also had a Philips vacuum cleaner back in 1997, it lasted 10 years until the cosmetics fell to pieces like the door not closing, little things but just kept going and going

Date PurchasedMay 2010
1 comment
Philips
Philips S.Philips

We're very glad to hear this and thanks for sharing Beck! :) We hope you can use the product for years to come.

Kind regards,
The Philips Australia Team

Irons & Steam Generators

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Bad Product, stains clothes...

published

We previously had a steam glide iron from Philips for over 2-3 years and that was working fine until it suddenly stopped working after the warranty period.

So we decided to purchase another Philips iron. We ended up buying another steam glide plus iron GC4865 from Myer. It has now been about 1.5 months from new and the iron is now staining all our clothes a brown colour and am not happy with this product at all, what can Philips do for me in terms of a refund or send the product back. I ran the product through a clean cycle and it did nothing to help. It's a terrible product and i shouldn't need to be changing irons every 2 months.

Date PurchasedSep 2016
3 comments
Philips
Philips S.Philips
Ozkan
Ozkan
Philips
Philips S.Philips
Eve L

Eve LSydney, NSW

  • 2 reviews
  • 1 like

The iron that doesn't iron

published

This iron was difficult from the beginning. I was recommended to buy a Philips but it didn't take the creases out and mostly spat out water. Now it won't heat up, the light blinks and no heat. It is not used every week and looks brand new, but useless. Reading other people's reviews shows me I am not alone. I wonder whether there has been a marked change in quality control.

Date PurchasedNov 2014
1 comment
Philips
Philips S.Philips
Miz M K

Miz M KGreater Melbourne (Outer), VIC

  • 9 reviews
  • 2 likes

Glad it has been discontinued

published
Date PurchasedMay 2013
1 comment
Philips
Philips S.Philips

Bad

published
Date PurchasedNov 2014
6 comments
Philips
Philips S.Philips
Nick
Nick
Philips
Philips S.Philips
cadam

cadamGreater Melbourne (Metropolitan), VIC

  • 15 reviews

Terrible - Nothing but problems - TWICE

published

First one returned after 4 weeks - stopped working, water catchment door wouldn't close properly, Confirmed FAULTY. Second one, stopped working AGAIN, after 8 weeks, light flashes when plugged in but won't heat. It also dips water from the base - VERY DISAPPOINTED. THIS ONE IS GOING BACK TOO. WONT BUY AGAIN!

1 comment
Philips
PhilipsPhilips
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Questions & Answers

Ruby M

Ruby Masked

Azur Steam

How do I clean the filter of the click & clean attachment of my iron?

1 answer
Philips
Philips S.Philips

Hi there, Ruby.

Thanks for reaching out to us. You can find the steps to clean your Philips Azur Steam iron correctly in the manual of your appliance. If the steps are not clear, or you've got other questions, we'd like to refer you to our product team for more information. You can reach them directly on 1300 363 391 (Australia), or 0800 658 224 (New Zealand) from Mondays to Saturdays: 7:00 am - 7:00 pm EST. They'll be happy to help.

Kind regards,
The Philips Australia Team

Robert R.

Robert R.asked

Azur Steam

Auto shut off keeps happening what is the cause

1 answer
Philips
Philips S.Philips

Hi there Robert,

Thank you for reaching out to us. Please note that the auto-off function automatically activates when your iron has not been used for more than 10 minutes.
If this does not apply in your case, please feel free to contact our Consumer Care team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). Alternatively, you can get in touch via Facebook or Twitter.
Our colleagues would be happy to look into this for you.

Kind regards,

The Philips Australia Team

Asif B.

Asif B.asked

Azur Steam

why my philips azur GC 4527 does'nt heat up?blue light on the handle blinks once when the switch turns on. after blinking one time there is no orange light turning on and not heating up at all.

2 answers
Val
Val

I'm sorry I can't answer your question because my iron is Azur GC 4800 model. It has a pink light that goes off when it heats up to the right temperature. Good Luck!

Philips
Philips S.Philips

Hi there, thank you for reaching out to us. We're sorry to hear you've been experiencing issues with your Philips iron. We'd like to help you get back to ironing as soon as possible. We recommend that you take a look at the suggestions found in the following link: https://www.philips.com.au/c-f/XC000013184/my-philips-steam-iron-does-not-heat-up-anymore. Additionally, feel free to contact our Consumer Support team on 1300 363 391 (Mondays to Saturdays: 7:00 am - 7:00 pm EST). They'd love to investigate this for you.

Kind regards,
The Philips Australia Team

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