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10 questions from our users
Sue Jasked
Hi, I am needing to replace the pre motor filter for vacuum cleaner. I am not able to buy in nz, unless I pay extreme postage and shipping costs. Is there anywhere I can buy direct from. My model number is FC8761/72 thanks
1 answer
Philips S.Philips
Hi there Sue, thanks for asking and sorry for the late reply. We advise you to contact our Spare part team here for further assistance: https://www.philips.co.nz/content/B2C/en_NZ/support-home/support-contact-page.html
They should be able to assist you further and if not please let us know.
Kind regards,
The Philips Australia Team
Nancyasked
Hi, I tried to buy a replacement filter kit as mine is full of mold and stinks. I called the above customer service number and was advised to call Optimum Electronics Solution. They gave me $15 for Motor filter, $6 for the exhaust foam filter and another $15 for freight, whereas Target has the whole replacement filter kit for $14. Unfortunately not available in the stock. Could you please advise where I can get one, which costs around $14-15? Appreciate your assistance.
2 answers
Philips S.Philips
Hey Nancy,
Please have a look here: http://bit.ly/2lCRnf6. If you click on the 'Target' button, you'll find the purchase link for your replacement kit. :)
Kind regards,
The Philips Australia Team
Mine has gone moldy and smelly too. And I always dry it out properly. Not very good at all when its suppose to be a washable component! Now I have to fork out for a new filter after following washing instructions exactly... Rubbish!
Anishaasked
Hi,
I am planning to buy this vaccum but looking at the review most people are dissatisfied with the fact filter is not available easily. Just wanted to know how much does the filter cost and how frequently we need to change it?
3 answers
Here in NZ Briscoes sells kit for around $17-24 NZ. With regular clean and wash 1 kit can last up to 1 year depending how often and how much filth you have to vacuum. For me filters were list of the problem. Shonky extendable tube and USELESS attachments are much more frustrating. I certainly will never buy Philips junk again.
Philips S.Philips
Thank you for reaching out, Anisha. Could you contact us about this via (AU) 1300 363 391 or (NZ) 0800 658 224? We'd like to sort this out for you, so you can make a good choice. :-)
Kind regards,
The Philips Australia Team
I am in NZ too - and can confirm filters are stocked (as above). Most of the people having trouble finding them are posting from AUS (Phillips rep might like to clarify why they seem to be hard to find there). I'm cleaning/washing the foam filter every 2-4 weeks, and have washed the actual HEPA (the rest of the filter body) once. I was a bit apprehensive as the documentation is ambiguous about which Phillips models have washable HEPA.
I would agree with interceptor above that the robustness of the tube and attachments could be better. So far I've had no problems (haven't had the cleaner that long mind you), but it should be noted that if you are rough attaching/detaching them you will break something!
Markasked
Hi,
ive got an fc8635 which i think is awesome 'bang for the buck' though its annoying that the fc8058 replacement kit has been long out of stock in target. other online shops are capitalizing on this as they charge way more than the recommended retail price. when can we expect target to have them again? thanks
4 answers
Hey
same problem here. Been to Target, they said its discontinued.
We bought another active pro from harris scarfe for $150 and kept the old vac for spares. Meanwhile waiting for miracle to happen to filters to get stocked. It will last for p to 1 yr. Washable. But ye, bad ob on behalf of the vac distribtor!! SHAME!
Your guess is as good as mine .. interestingly, all major companies like Philips have marketing arms and customer support. They read these blogs but have they responded to anyone's questions?? Time they did.
Philips S.Philips
Hello Mark, thanks for asking. Please follow this link to buy spare parts: http://www.parts.philips.com.au/csearch?styp=0&crit=fc8635
If you still have any further questions, please let us know.
Kind regards,
The Philips Australia Team
Elisabeth Claireasked
Hi! I love the vacuum but I have accidentally vacuumed up a sock! Great suction! Unfortunately it's stuck in the bend and I can't get it out. My question is does the head come off? I can't get it off and don't want break it if it doesn't.
2 answers
Philips S.Philips
Hi Elisabeth! Wow. That sure is great suction. A bit too much even! ;) Thanks for submitting your question here. We would advise to contact our care center at: 1300 363 391, option 8 (for Australia) or at 0800 658 224, option 8 (for New Zealand). Please tell us if you are from another country.
Hi Elisabeth, I was unable to get the head off mine too, not sure that they are meant to come apart. Hope that helps!
Sam
emuasked
Where can I buy filters for model fc8635?
1 answer
Philips S.Philips
Hi Emu, thank you for your question. The filter for this vacuum cleaner can be found here: http://sselectronics.com.au/883805801010/Kit-FC8058_or_01-FILTER-REPLACEMENT-FILTER/pd.php.
Kind regards,
The Philips Australia Team.
emuasked
Where can I buy filters from for model fc8635?
2 answers
Do not know. I am also looking for it..
Philips S.Philips
Hi there, you can buy the filter directly at: http://sselectronics.com.au/883805801010/Kit-FC8058_or_01-FILTER-REPLACEMENT-FILTER/pd.php.
Kind regards,
The Philips Australia Team.
Mick Dasked
My Phillips PowerPro vacuum cleaner will not start sometimes it just make a dull thumping noise - its had this problem since I brought it. Is it faulty or am I not using right?
2 answers
I'm sorry I have no idea, take it back to where you bought it from as it shouldn't do that.
Philips S.Philips
Hello Mick, thanks for asking. Could you please also provide us with the model number of the product? And do you still have the receipt? We would like to hear from you.
Wendyasked
Has this model vacuum cleaner got a HEPA filter please?
3 answers
Yes it does.
Full specs are here http://www.philips.com.au/c-p/FC8631_71/powerpro-active-bagless-vacuum-cleaner-with-powercyclone-4-technology/specifications
Philips S.Philips
Hi Wendy, thanks for asking. If you are looking for replacement filters, please go to Target or Godfreys and they will be glad to assist you. If not available please follow the link below:
http://www.sselectronics.com.au/fc8058/sf/pl.php?resetbrand=1
lizasked
My vacuum has started making a squealing noise when I turn it on or off. Otherwise it seems to be working alright. I am wondering if anyone else has had the same problem. I reviewed this vacuum and really love it a part from this.
7 answers
I have not had this problem. I have only owned my vacuum cleaner a few months though and use it about once a week, It's still in Brand new condition.
Philips S.Philips
Hi liz,
We would request you to call us on 1300 886 649 to discuss further and we would be happy to assist.
Kind regards,
The Philips Australia Team.
Philips S.Philips
Hi Liz, since your vacuum cleaner works perfectly, and the only concern is the squealing sound whenever you turn off or on the unit, could you please check the following:
1. Please make sure all components are properly intact together as the sound could be coming from the small gaps from the tube or heads 2. Hepa Filters should be replaced as per manual or best to try to clean it first.
3. Check filters if they have any damages.
Hope this helps.
Kind regards,
The Philips Australia Team
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