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Reviews

4.0

30 reviews
5
(21)
4
(1)
3
(1)
2
(1)
1
(6)
  • Customer Service
    3.9 (16)
  • Job Satisfaction
    4.4 (10)
  • Product Quality
    4.4 (28)
  • Return Claim MadeYes · No (30)
  • Shipping
    4.4 (19)
  • Warranty Claim MadeYes (2) · No (24)
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Reviewer Photos & Videos

LUCAS W.

LUCAS W.Central Highlands and Goldfields, VIC

Great service & great phones

published

Website was easy to navigate.
Great range of products with accurate descriptions in fact phone was actually better than described. Phone arrived in 4 business days it was well packaged with screensaver & cover already on the phone which was a nice touch.
I would highly recommend PhoneBot to anyone looking for for a great phone at a great price. Well done guys!!! Thank you!!!



Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone XS Max 64GB
Daimo D.

Daimo D.Goulburn Valley, VIC

This business is excellent!!

published

I first enquired about a Samsung phone advertised and had some delays with shipping but Shazz really helped by offering me a better quality phone at a $50 discount and personally took care of the purchase and packaging. I even scored some free accessories just because Phonebot are so keen to leave their customers with a positive experience.
Knowing a company is willing to work with you side by side through a dispute or resolution really provides confidence and will ensure my return business. Thanks Shazz

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedMobile Phone
Mitch P

Mitch PGreater Melbourne (Outer), VIC

  • 4 reviews

Great prices

published

Amazing place with fantastic prices on high end phones. Received Like brand new phone and can not tell it has been refurbished . Very friendly prices and great customer service. Will go there again



Customer Service
Job Satisfaction
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone XR
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Jo V.

Jo V.Greater Melbourne (Outer), VIC

Excellent! Better than I expected!

published

Condition great, better than I expected. Such a bargain. Fast delivery too. Overall extremely happy with the purchase. They threw in a bonus case too which I was extremely grateful for.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB

Great phone great service

published

Lots of information on the website, straight forward, order was easy, delivery was over long weekend but came as quickly as it could. Loved the addition of clear case, screen protector and charger.

Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone X
Beagle

BeagleSouth West, QLD

  • 2 reviews

Disappointed with slow delivery

published

Arranged to have phone delivered via express after the model I purchased was now not available (?). Waited for six days and nothing, no tracking number supplied. Contacted me to say that post office was the cause

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone XS 256GB

Excellent customer service

published

Had issues twice with my phone and Phonebot resolved both issues in a very professional manner. Postage cost was reimbursed too. I’m very happy with my phone now. Well done!

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedApple iPhone X
HLH

HLHSouth East Queensland, QLD

iPhone 8+ arrived with cracked screen

published

Screen was badly cracked on unpacking. Phonebot would not accept responsibility. I had to pay $15 for return & $70 to have repair done. I had to follow up after calls when they failed to call back when promised. I said I wasn’t happy with the service and would be giving a bad review which apparently they were surprised !!! I would avoid this company at all costs.

Customer Service
Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 Plus
Xtreme

XtremeCanberra 2600, ACT

A Happy Customer!

published

Genuine Samsung Note 8 LED Case, awesome pricing, free and fast shipping. Experience has been excellent so far, will be ordering another case from you soon and recommending you to my friends. Thank you!

Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo

The reviewer stated that an incentive was offered for this review

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Jo

JoPerth, WA

  • 5 reviews

Don't buy stay away

published

You might be lucky to get a working phone but as soon as there's an issue expect no response and a blame game. Never had an experience like this in my life with a business.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeYes
Product PurchasedApple iPhone 7
1 comment
PhoneBot
Adam Z.PhoneBot
Melanie

MelanieRichmond-Tweed, NSW

Great Experience

published

Easy to use website. Quick delivery. Phone is in great condition and is exactly as described. Even arrived with a case and glass screen protector. Overall, I'm very happy with my experience and would definitely recommend.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB
Chris K

Chris KGreater Melbourne (Metropolitan), VIC

Absolutely thrilled

published

I ordered an iPhone 8 ex demo model. I collected it next day. It is in mint condition and works beautifully. Free cover and screen protector is a nice touch.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 8 64GB
Salsax

SalsaxSydney, NSW

  • 4 reviews

Phone never arrived

published

I ordered an iPhone 8 plus for my son on 6th December 2022 for Xmas and it never arrived. I contacted phonebot on several occasions and no response. The telephone Messagebank was always full and no response to email. Only when I contacted PayPal on 23rd Dec did they respond at all!! Thank goodness for PayPal!!! Very disappointed.

Return Claim MadeNo
Warranty Claim MadeNo
3 comments
PhoneBot
Adam Z.PhoneBot

We apologise for the ill-experience and will like to look more into this, therefore, kindly provide us with your order ID so that we can investigate this for you.

Best Regards,
TeamPB!

Salsax
Salsax
PhoneBot
Adam Z.PhoneBot
Dawg

Dawg

  • 2 reviews

promised goods not sent

published

I received the refurbished phone later than promised. The screen saver had a bubble in the middle of the screen. Phonebot promised to send a charger and cord. They never arrived.

Product Quality
Return Claim MadeNo
Warranty Claim MadeNo
1 comment
PhoneBot
Adam Z.PhoneBot

Hi. Please send us an email on [email protected] with your order number. Will send the charger and 2 x cables as a goodwill. Apologies for the late shipment

CJD

CJDPerth, WA

Got exactly what I expected

published

Bought a Grade A Samsung Galaxy Note 8 and other than some dead pixels (pictured) it is perfect. Want for the free standard delivery and it was dispatched on a Monday from eastern states and arrived in WA the next day. Would whole heartedly recommend.

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
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Khadra

KhadraSYDNEY

  • 6 reviews

Great Customer Service

published

I ordered iPhone 7 (128gb) but the colour I ordered was out of stock.They did offer me free upgrade to iPhone 7 (256gb) the same colour,The phone was delivered to my address 2 days after I accepted the free upgrade and it was even better than described.highly recommend this company.

Customer Service
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 7 128GB
StamenG

StamenGMetropolitan Adelaide, SA

  • 2 reviews
  • 2 likes

Extremely disappointed!

published

Bought "as new" and expensive iPhone for my daughter's 21st birthday. Two days later the order was cancelled and reimbursed. In the meantime I bought a case and screen protector which have no use now. Cannot express how disappointed we are!!!

Customer Service
Job Satisfaction
Return Claim MadeNo
Product PurchasedApple iPhone 11 Pro
Cassie C.

Cassie C.

  • 4 reviews

Scam company

published

Was guaranteed that phone would have at least 85% battery capacity, it had way below this. I contacted company about this but they never replied. This company is a scam, stay away.

Customer Service
Product Quality
Return Claim MadeNo

Super fast delivery and awesome product

published

Was unsure if this was a legitimate buisness at first but phone bot was quick to rrspond to my emails and even gave me a free upgrade at no cost, would definitely uae them again!! 10/10

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedApple iPhone 6s 16GB
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks mate :)

Lloyd S.

Lloyd S.South East Queensland, QLD

Samsung S8 great condition

published

Phone arrived fairly quickly and is in as new condition & working well.
Easy site to use & experience was hassle free - many thanks!

Oh . . and the price was very good and a has a 6 month warranty

Customer Service
Job Satisfaction
Product Quality
Shipping
Return Claim MadeNo
Warranty Claim MadeNo
Product PurchasedSamsung Galaxy S8
1 comment
PhoneBot
Adam Z.PhoneBot

Thanks heaps for your feedback

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