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LUCAS W.Central Highlands and Goldfields, VIC
- Online store
- Verified customer
Great service & great phones
Website was easy to navigate.
Great range of products with accurate descriptions in fact phone was actually better than described. Phone arrived in 4 business days it was well packaged with screensaver & cover already on the phone which was a nice touch.
I would highly recommend PhoneBot to anyone looking for for a great phone at a great price. Well done guys!!! Thank you!!!
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Daimo D.Goulburn Valley, VIC
This business is excellent!!
I first enquired about a Samsung phone advertised and had some delays with shipping but Shazz really helped by offering me a better quality phone at a $50 discount and personally took care of the purchase and packaging. I even scored some free accessories just because Phonebot are so keen to leave their customers with a positive experience.
Knowing a company is willing to work with you side by side through a dispute or resolution really provides confidence and will ensure my return business. Thanks Shazz
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Mitch PGreater Melbourne (Outer), VIC
- 4 reviews
Great prices
Amazing place with fantastic prices on high end phones. Received Like brand new phone and can not tell it has been refurbished . Very friendly prices and great customer service. Will go there again
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Jo V.Greater Melbourne (Outer), VIC
Excellent! Better than I expected!
Condition great, better than I expected. Such a bargain. Fast delivery too. Overall extremely happy with the purchase. They threw in a bonus case too which I was extremely grateful for.
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- Online store
- Verified customer
Great phone great service
Lots of information on the website, straight forward, order was easy, delivery was over long weekend but came as quickly as it could. Loved the addition of clear case, screen protector and charger.
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BeagleSouth West, QLD
- 2 reviews
Disappointed with slow delivery
Arranged to have phone delivered via express after the model I purchased was now not available (?). Waited for six days and nothing, no tracking number supplied. Contacted me to say that post office was the cause
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Excellent customer service
Had issues twice with my phone and Phonebot resolved both issues in a very professional manner. Postage cost was reimbursed too. I’m very happy with my phone now. Well done!
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HLHSouth East Queensland, QLD
iPhone 8+ arrived with cracked screen
Screen was badly cracked on unpacking. Phonebot would not accept responsibility. I had to pay $15 for return & $70 to have repair done. I had to follow up after calls when they failed to call back when promised. I said I wasn’t happy with the service and would be giving a bad review which apparently they were surprised !!! I would avoid this company at all costs.
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XtremeCanberra 2600, ACT
- Online store
- Verified customer
A Happy Customer!
Genuine Samsung Note 8 LED Case, awesome pricing, free and fast shipping. Experience has been excellent so far, will be ordering another case from you soon and recommending you to my friends. Thank you!
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The reviewer stated that an incentive was offered for this review
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JoPerth, WA
- 5 reviews
Don't buy stay away
You might be lucky to get a working phone but as soon as there's an issue expect no response and a blame game. Never had an experience like this in my life with a business.
1 comment
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MelanieRichmond-Tweed, NSW
Great Experience
Easy to use website. Quick delivery. Phone is in great condition and is exactly as described. Even arrived with a case and glass screen protector. Overall, I'm very happy with my experience and would definitely recommend.
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Chris KGreater Melbourne (Metropolitan), VIC
Absolutely thrilled
I ordered an iPhone 8 ex demo model. I collected it next day. It is in mint condition and works beautifully. Free cover and screen protector is a nice touch.
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SalsaxSydney, NSW
- 4 reviews
Phone never arrived
I ordered an iPhone 8 plus for my son on 6th December 2022 for Xmas and it never arrived. I contacted phonebot on several occasions and no response. The telephone Messagebank was always full and no response to email. Only when I contacted PayPal on 23rd Dec did they respond at all!! Thank goodness for PayPal!!! Very disappointed.
3 comments
Adam Z.PhoneBot
We apologise for the ill-experience and will like to look more into this, therefore, kindly provide us with your order ID so that we can investigate this for you.
Best Regards,
TeamPB!
Order ID: 24693
Order Date: 2022-12-06 09:45:56
Payment Method: PayPal Standard ... Read more
Adam Z.PhoneBot
Hi Sally,
I went and reviewed the case history on this order and unfortunately the issue and delay was caused due to the courier losing the phone in transit. and due to the holiday season and timing ... Read more
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Dawg
- 2 reviews
promised goods not sent
I received the refurbished phone later than promised. The screen saver had a bubble in the middle of the screen. Phonebot promised to send a charger and cord. They never arrived.
1 comment
Adam Z.PhoneBot
Hi. Please send us an email on [email protected] with your order number. Will send the charger and 2 x cables as a goodwill. Apologies for the late shipment
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CJDPerth, WA
Got exactly what I expected
Bought a Grade A Samsung Galaxy Note 8 and other than some dead pixels (pictured) it is perfect. Want for the free standard delivery and it was dispatched on a Monday from eastern states and arrived in WA the next day. Would whole heartedly recommend.
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KhadraSYDNEY
- 6 reviews
- Online store
- Verified customer
Great Customer Service
I ordered iPhone 7 (128gb) but the colour I ordered was out of stock.They did offer me free upgrade to iPhone 7 (256gb) the same colour,The phone was delivered to my address 2 days after I accepted the free upgrade and it was even better than described.highly recommend this company.
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StamenGMetropolitan Adelaide, SA
- 2 reviews
- 2 likes
Extremely disappointed!
Bought "as new" and expensive iPhone for my daughter's 21st birthday. Two days later the order was cancelled and reimbursed. In the meantime I bought a case and screen protector which have no use now. Cannot express how disappointed we are!!!
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Cassie C.
- 4 reviews
Scam company
Was guaranteed that phone would have at least 85% battery capacity, it had way below this. I contacted company about this but they never replied. This company is a scam, stay away.
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Super fast delivery and awesome product
Was unsure if this was a legitimate buisness at first but phone bot was quick to rrspond to my emails and even gave me a free upgrade at no cost, would definitely uae them again!! 10/10
1 comment
Adam Z.PhoneBot
Thanks mate :)
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Lloyd S.South East Queensland, QLD
Samsung S8 great condition
Phone arrived fairly quickly and is in as new condition & working well.
Easy site to use & experience was hassle free - many thanks!
Oh . . and the price was very good and a has a 6 month warranty
1 comment
Adam Z.PhoneBot
Thanks heaps for your feedback
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Questions & Answers
Sorry, there are no questions about PhoneBot Online store but you can read 5 questions about PhoneBot.
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Adam Z.PhoneBot
Hello Joanne,
Thank you for taking out your valuable time for leaving the review, we appreciate all kinds of feedback.... Read more
In this event you are not disclosing the whole story where your phone was received back with liquid damages in it and for more clearer view please see the pictures of the inside condition of your device which have been emailed to you already and also posted in response to your feedback at different Review Portals. No business will cover or would have covered you under that scenario, this is why we did not accept this claim. Thanks and regards, Team PB!