Read also:
fisher & paykel wh7560p2 review australia post prepaid credit card bellini supercook kitchen master btmkm800x where to buy spinaleze pillows contempo stick mixer with beaker gj gardner homes tweed heads aldi bauhn 55 inch tv review
Prime Pet Insurance Sovereign Accident and Illness Cover
Style_Meets_EmotionSydney, NSW
- 34 reviews
- 3 likes
- Sovereign Accident and Illness Cover
- Verified customer
A REAL Pet Insurance company that does the right thing.
Recently, our little one, Willow, accidentally had some chocolate covered sultanas. With sultanas being extremely toxic to dogs. We rushed her to SASH and thankfully she is all back to normal.
With regards to the Pet Insurance, Prime has been the best yet we've ever had. We've been with them about 2 years and both our dogs have been insured since they were about 3 Years old. One is now almost 9 and the other 8. With other companies, the hurdles and obstacles they put you through to pay a valid claim is ridiculous. Most pet insurers allow the V...Read more
et to claim in your behalf, and Prime does just that. We didn't need to fill out any forms on or anything. Yet one morning, 5 days after the claim was lodged there was a large deposit into my bank account. What? I couldn't believe it took only 5 days to get reimbursed and that they didn't require us to jump through every hurdle to get the claim paid. Which was our experience with previous insurers. They have an online account management system which is easy to use and shows all needed info on each dog. While they are a bit pricier compared to some others, you truly get what you pay for. Overall the ease of dealing with them (or not dealing with them at all) was unbelievable. They cover 85% of vet bills, with only a few submits on things like consults et cetera. Another bonus is after holding a continuous policy for 2 years they cover up to $2000 for dental procedures, which is great for ageing doggies. Now this may very depending on your cover and of course refer to your own specific Insurance Certificate and PDS.1 comment
Similar opinion? Write a review on ieatwords.com.au!
JasonMetropolitan Adelaide, SA
26% Premium Increase over 2 Years with no claims
We have had our dog insured with Prime since eligible and have just received our policy renewal, premiums have increased 9% this year and 26% over the past 2 years. And this is without making a claim. Highway robbery!!
2 comments
Customer RelationsPrime Pet Insurance
Hi Jason,
I'm sorry to hear of your disappointment.
There are a number of factors that are taken into consideration for renewal premium calculation that include your pet’s age and breed, as well as ... Read more
Customer RelationsPrime Pet Insurance
Hi Jason,
Thank you for providing us with your details and the opportunity to look into this for you,
I understand that a member of our team has been in contact to address your concerns and have come to a resolution with you. ... Read more
Similar opinion? Write a review on ieatwords.com.au!
Other Pet Insurance
Bow Wow Meow Pet Insurance
4.1(1,912)Pet Insurance Australia
4.1(1,237)Seniors Pet Insurance
4.3(168)PetSecure
4.1(391)Georgia H.Sydney, NSW
Prime Pet Insurance looked after me
My darling cat Keara died of cancer this week. Prime has been so supportive over the years . They paid the many chemo / meds claims I made quickly and were supportive throughout her journey.
1 comment
Customer RelationsPrime Pet Insurance
Hi Georgia H.,
Thank you for your review. I am are sorry to hear of the passing of your darling cat Keara and wish to extend our deepest of sympathies to you for your loss. We appreciate your kind wo... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Prime Pet Insurance Sovereign Accident and Illness Cover compares to other Pet Insurance
Know better, choose better.
MelaniSydney, NSW
Think Twice Before Joining Prime Pet Insurance
I have two dogs and have been with Prime Pet Insurance since 1 Dec 2017. Two weeks ago, both of them had their teeth checked and the vet said both had gingivitis so had to have their teeth cleaned. One had a lose tooth and had to have an extraction. I receive letters from Prime Pet Insurance last week denying my claims. How can needing to have a tooth extraction not be a legitimate reason for making a claim? So I just called them. Of course when I went through after keying in all of my information the call dropped out. So I called back but...Read more
purposely going through to new claims and I got through straight away. So apparently It is a two year waiting period before I am allowed to claim on any dental for my pets. How absolutely convenient for them.6 comments
Customer RelationsPrime Pet Insurance
Hi Melani,
We’re sorry to hear about your recent claiming experience. I have sent you a private message to obtain further details as I would like to look into this for you.
Kind regards,
Jessica
So after Jessica put this response up, no one from Prime Pet Insurance contacted me further.
I have another claim related to one of my dogs recently which also got knocked back from Prime. My dog go... Read more
t an upset stomach, became lethargic and had diarrhea for a few days, so in the end I had no choice but to take him in. Guess what!!! My claim got knocked back because in Sept 2013 he had a similar thing. Now they say he has a history of Colitis. Colitis is an ongoing condition. My dog does not have this acute disease. He got a virus and got diarrhea. Apparently Colitis is broad description. So now, if I can't claim when my dog is legitimately sick, what is the point of me having pet insurance at all?????????? This is completely unjust and this entire industry and the companies that rip people off need to be exposed. Needless to say, I'll be taking this further.Customer RelationsPrime Pet Insurance
Hi Melani,
I am sorry for the delay in getting back to you, we really appreciate the opportunity to look into your experience. The Dental Illness Benefit, which is included as part of the total amount... Read more
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Sorry, there are no questions yet.
Other Pet Insurance
Bow Wow Meow Pet Insurance
4.1(1,912)Pet Insurance Australia
4.1(1,237)Seniors Pet Insurance
4.3(168)PetSecure
4.1(391)Guide Dogs Pet Insurance
4.0(196)RSPCA Pet Insurance
3.8(2,507)Knose
5.0(27)Bupa Pet Insurance
3.8(109)Petinsurance.com.au
3.9(21)Trupanion
5.0(2)
Other Pet Insurance
Bow Wow Meow Pet Insurance
4.1(1,912)Pet Insurance Australia
4.1(1,237)Seniors Pet Insurance
4.3(168)PetSecure
4.1(391)Guide Dogs Pet Insurance
4.0(196)
Related Articles
Best Super Funds in 2020!
A good super fund can make a substanial difference to the amount you retire with. From retail super funds to self managed super funds, view reviewer ratings for the best super funds of 2020!
Wendy Z.Nov 07, 2022Best Credit Cards in 2020!
Whether it's the sign up bonus, rates and fees, or reliable customer service that you look for in a credit card, a credit card is often used everyday, so it's important you choose one that meets your needs and that you're happy with. These are the best credit cards this year, as decided by ieatwords.com.au reviewers.
Wendy Z.Nov 19, 2022What Is Peer-To-Peer Lending?
Peer-to-peer lending is quickly gaining popularity among Australian borrowers and investors. If you've never heard of it before, this 2 minute read will give you a quick rundown so you can decide if P2P lending is right for you.
Nathan S.Nov 14, 2022
Listing monitored by Prime Pet Insurance representatives.
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
Customer RelationsPrime Pet Insurance
Hi Style_meets_emotion,
im submitted via your vet and that we could finalise this efficiently for you. Thank you for taking the time to share your wonderful review with us and for your recommendation. Kind regards, JessicaI am sorry to hear of what happened to Willow and am thrilled that she is back to her normal self. It is a pleasure to hear of the ease in which you were able to have your cla... Read more