Great outcome from an unfortunate circumstance! Washing machine died after the storm, but I called them and they had someone out the next day. The girl on the phone was friendly and helpful, and the man who came out was honest and friendly too! Would definitely recommend :)

Excellent service from Proud Appliances, everyone from the office lady to the installer were first rate and very competent. Very happy and would highly recommend this company to anyone wanting good service.

If i could rate this company a zero I would. They "repaired" our Smeg oven 3 times (each time at a cost to us) and still it didn't work properly. After we complained they came out to the house and tried to charge us a service fee and to replace parts we had already replaced and paid for. We queried this and 2 months later they called us with the excuse they had been busy and were prepared to waive the service fee but not the parts. We gave up on Proud appliances and bought a new oven. Do not waste your time. Poor customer service and poor workmanship.

I have used Proud appliances 3 times over the past 2 years - Dryer, washing machine and just today, dishwasher. I have had nothing but good experiences both when phoning and with appointments. They arrive when they say they will and on each occasion they have been helpful and friendly. I remember the first time they had to hassle Bosch to get parts and they came on a Saturday morning as I needed the job done fairly urgently. Prices have always been reasonable and I found the servicemen to be knowledgeable and professional. I would highly recommend.

We had to cancel our appointment as we had to take our one year old to the Emergency Department. Due to the emergency we had to cancel at short notice, the reason why was conveyed to the lady who answered the phone however she was extremely rude. The company still requested a cancellation fee which we didn't pay and they've now had debt collectors harassing us.

Terrible service and treatment of customers. Shameful repair company should be out of business. I won’t recommend Proud Appliances to my worst enemy. Worst repair company I ever dealt with.

Would not recommend them at all. Very poor & rude customer service. I have written them an email of complain on the 14th Feb but still no response despite sending it twice.
I needed my fridge door fixed as it wasn't closing properly and the seal on my freezer had split so I thought I would get them repaired together.
I had to get pay for the parts up front and was charged freight of $35 for each part and then when they came to repair the seal I was told that the double sided tape was not included so was then charge another $73 for a roll which was apparently forgotten to be included in the original quote. All up it cost me nearly $500 and if I had gone directly to Miele it would have been a lot cheaper.
I will never use them again!!!

Completely agree with the two previous reviews, the customer service is pathetic!
Was told to drop off and would be a week, called 10 days later and found they hadn’t even started fixing. Apparently lots of sick calls, couldn’t find my appliance....etc etc

Do yourself a favour and stay away from this company. Customer service is absolutely zero - won't book in appliances so you have to just drop the appliance in then wait several weeks until they get around to doing the work.

Why on earth they don't allow you to drop it in a day or so before they are able to look at it is beyond me. Appliance out of action for weeks for a service.

Pathetic company that shouldn't be in business.