Very happy with the outcome of our claim through the RAA. We were overseas when the Aus. Govt. announced everyone had to return home ASAP. We had to pay extra money for airfares to get home which the RAA reimbursed - very happy with the service.

Due to the cancellation of our cruise, I emailed first and then spoke to RAA over the phone re my travel insurance and what steps I needed to take. It has all been handled very quickly and efficiently when you consider how busy travel centres are at the moment. I was impressed that I had basically just hung up the phone when an email with my updated policy came through in readiness for our next cruise booking once the travel situation regains normality. Thank you RAA

We have a trip planned to Japan in June. I called the RAA Travel Insurance people to ask what would happen if we were quarantined in our hotel for 2 weeks and unable to leave by our scheduled departure date. The consultant simply told us that if it happened then to give them a call at the the time to discuss it which is a ridiculous response. I need to know BEFORE we go as there is a real possibility it could happen and we need to know NOW. The consultant also said that we could call them at the time and extend our travel insurance by 2 or 3 weeks. I thought travel Insurance was intended to cover us for these unforeseen circumstances but it seems the RAA doesn’t want to know about it.

One member of my family became sick whilst overseas. Had to cancel a section of the trip. Contacted RAA to confirm how to best handle this whilst overseas. Obtained online medical cert and submitted claim online on return. Received full refund of expenses, less excess. Couldn't have been fairer, so no complaints at all.

Took insurance out 20.01.2020 for travel cover period 09.04.2020 to 14.05.2020, we no longer need insurance as cruise cancelled due to coranavirus phoned to see if we were able to get refund of some type, in no uncertain terms I was told definitely not, over $1100 premium down the drain!

As part of my employer's directive, had to cancel a conference attendance due to the global health crisis. Disappointingly I called to see if they were able to offer any assistance and they said that they weren't honouring any policies after 31.1.20 for coronavirus (mine was booked very early Feb). I tried to find the directive stating this as I would not have booked my insurance if this was the case but there was and still is nothing about the coronavirus on their website. Hopefully noone gets stuck with the same issue as I was told if I were to have gone on the trip and got coronavirus, I may not have been covered.
More writing this review as a warning to others - I'm really disappointed by this blatant cover up.

member-Used Raa insurance for my recent travel. When I made a claim with regards to the cancellation of my flight - they split my claim into three separate claims and deducted the excess from each claim which ended up in practically getting nothing. They use a different company as their insurance broker. When we make claims we are dealing with the other company. Not with RAA !! Beware !!

I have taken travel insurance for years and my first claim on RAA travel has been a debacle. I was diverted by the airline for 15 hours on my way to Africa . I lost 1 day of safari and also had to pay another flight to meet the safari....claim was dismissed because the flight was diverted for "operational" reasons (pilot and ill) and they don't cover that ....... never again RAA

for almost 20 years I have used and recommended RAA travel insurance UNTIL last year when they changed their broker to TOKIO MARINE . I still use RAA insurance for Home and contents, 2 Cars, Security, all other insurance requirements.

Recently I booked a trip to UK with the dates fitting within my Annual RAA insurance Policy. Cathay Pacific then changed my flight and I had no alternative but to extend my trip 2 days outside the dates of the policy. I approached RAA to extend my policy by 2 days. But No. That was not allowed. I either had to have a totally new policy for the trip costing me $1100 not even making an allowance for the 42 days of the 44 I had already paid or take out another One year policy from the start of the trip. Not even a suggestion of a short 2 day policy to tide me over. Not Happy RAA and I have been a member for over 50 years and have not made a claim on several previous policies.

RAA was the easiest option in organising our travel insurance for our recent overseas trip to Bali. Simple questions on line and easy to adjust what type of cover suits your personal activities whilst overseas. Have used it 3 times now and will use again when we plan our European holiday next year. Thanks RAA :)

Policy price was very competitive (1 week in Fiji ). Unlimited medical and luggage cover was my biggest factor in choosing. I called and got great customer service. However I wanted to read the full Product disclaimer before purchasing. I purchased online (very easy) and also received 10% off for being a member. Very happy with the purchase process.

We have used RAA travel Insurance 6 times to meet our travel needs and the policy offered was very competative. The RAA staff were very helpful.
We lodged our first Insurance claim and the process was very efficient from RAA staff through to Insurance claim staff

Due to illness I had to cancel a 3 week trip to the UK last September 2022.
I called the RAA and was told to make a claim with RAA Travel Insurance's Underwriter.
The travel claim came to 30 A4 pages in total and RAA staff at West Lakes scanned it and emailed to the Underwriter in Sydney.
It took approximately 6 weeks from lodgement of claim to approval and payment of all claimed costs. I was told that the reason it took so long was because of a large backlog of claims from travelers returning from Overseas in October.
Apart from this delay I had no other issues with the Underwriters.
All in all I am very satisfied with the outcome and the service I received from the RAA.

haven't been on our trip yet, but have every confidence the policy will fit our needs.
Feel the policy is good value.
everything was explained well.
First time purchasing RAA travel insurance.
x

Horrible won't cover us after we had to change flights due to death in a family and then run us aroundo for months asking for the last 24 month medical history