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Excellent service and quickly fixed. I was away so my wife had to deal with this problem and RACV home assist was a perfect solution. I would throughly recommend this service to anyone
One of the isolation valves on a flick mix type started leaking on Saturday evening. Water was everywhere so we called RACV Home Assist. All fixed in a couple of hours. How good was that service? Excellent.
Hi, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences.
We are happy to hear that our plumber attended in a timely manner and h...
Read moreas taken the appropriate steps in helping with the problem at hand.- 2 reviews
Was advised by a neighbour there was a couple broken roof tiles. Rang RACV Assist and within 1 hour tradesman had arrived and was able to replace and silicone tiles back in place. As more rain was due this saved any further damage to my house. A great service.
Very efficient, professional service from the reception call and the actual service, such a blessing to have them in our life! I am so grateful for their help! Can not live without them!
Hi shannonli1997, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences.
We are happy to hear that our team attended in a timely m...
Read moreanner and has taken the appropriate steps in helping with the problem at hand.Find out how RACV Emergency Home Assist Plumbers compares to other Plumbers
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I found water pouring through the top window frame area of my library during a heavy downpour. After phoning RACV Home Assist, the plumber arrived within minutes.
It was absolutely fantastic service. The plumber was friendly, and provided factual information and professional service. Overall, Home assist was very helpful and provided a speedy response. Thank you.
Had Arjun from RACV home assist come out and get my hot water working again. Response time was great, service was 10/10, quick and professional. Will be recommending to everyone.
Hi Shane, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences.
We are happy to hear that our team attended in a timely manner an...
Read mored has taken the appropriate steps in helping with the problem at hand.Matt was a pro. Strong communication skills over the phone. Turned up when he said he would and did an excellent job fixing our plumbing issue. Really appreciated the highly professional job.
The plumber arrived promptly, he explained the situation clearly and replaced the parts to resolve the issue. Reliable Emergency service, very prompt & helpfull. Happy with the post-service situation Great Thanks!!!
- 2 reviews
Found the whole experience from booking to fault fix was courteous, very prompt and efficient. Jacob the plumber was friendly and professional in locating and fixing our problem. Highly recommend this service.
Find out how RACV Emergency Home Assist Plumbers compares to other Plumbers
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- 3 reviews
Damage to my roof caused by a storm was pronptly and efficiently repaired. I thoroughly recommend RACV Emergency Assist. The service representative was competent and friendly and advised me of my options for future action.
Hi Kevin, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members' experiences and would love to share your feedback with the tradesperson concern...
Read moreed. We would also love to use your feedback as part of our marketing material, so all our members are aware of the quality of service we provide for home emergencies.No problem. My Membership No. is 522194
Hi Kevin, Thanks for providing your details. We have passed your feedback onto our Member Relations department, who will convey your feedback to the relevant plumber and their immediate supervisor. ...
Read moreWe thank you for such fantastic feedback and are glad that we were able to assist you so quickly in your time of need and that our plumber was able to fix the roof. Thank you once again and we look forward to being there for you when you need us next. Kind regards,- 4 reviews
- 1 like
Plumber arrived promptly was very polite,fixed the heater quickly a great service.So good to have an emergency service reliable and available at all times it is peace of mind for customers.
Hi Pat, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members' experiences and would love to share your feedback with the tradesperson concerned...
Read more. We would also love to use your feedback as part of our marketing material, so all our members are aware of the quality of service we provide for home emergencies.Luca was here within an hour of call out. After fixing the issue he waited to make sure no further leaks - had to make minor adjustment a before leaving. He was very polite and friendly. Highly recommend.
Hi, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our member's experiences.
We are happy to hear that our RACV Professional Tradie attended in a ti...
Read moremely manner and has taken the appropriate steps in helping assist the problem at hand.Find out how RACV Emergency Home Assist Plumbers compares to other Plumbers
Know better, choose better.
Very happy with the service provided .The plumber arrived within the allocated time frame.He was very friendly efficient at doing his job cleaned up work site after finishing his job.No complaints with the service provided.
Taps is laundry decided to let go flooding the back part of our house at 11pm. Rang Home Assist and within an hour the plumber was at our doorstep. Washers replaced and our mind pit to ease.
Hi, thank you for your feedback regarding your experience with Emergency Home Assist and are happy to hear you enjoy our service.
At RACV we are constantly striving for improvements in all our servi...
Read moreces and products, and your feedback is greatly appreciated.This is the second time I have had Ray help with problems. In both cases he has been efficient and friendly. I cannot fault the service either time. The first was for a major overflow of an old water tank in the roof where I was losing 10 liters of water per hour, this time it was the toilet leaking. Both issues were resolved quickly and to my satisfaction
Hi, thank you for your feedback regarding your experience with Emergency Home Assist and are happy to hear you enjoy our service.
At RACV we are constantly striving for improvements in all our servi...
Read moreces and products, and your feedback is greatly appreciated.Called for a burst pipe on a Saturday. Plumber arrived with no desire or intention to fix the problem and instead said I’ll get someone to contact you on Monday to discuss a quote then left. Meanwhile my family was expected to not have any water until then. Rang back and was transferred through to a manger of who supposedly arranges the tradesmen who gave even less of a care. Called my own plumber who fixed on the spot within 30mins. Will be canceling this service on Monday.
Blake was quick, efficient and explained the situation. Repair was easy for him, but something I could not have done. Call Centre lady, exceptional and friendly
Thank you Blake and RACV
Hi Sean,
Thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our member's experiences and would love to share your feedback with the tradesperson and consultant concerned. ...
Read more We would also love to use your feedback as part of our marketing material, so all our members are aware of the quality of service we provide. We will protect your privacy by only using your first name, suburb, and RACV card colour. No other details will be used as part of the material. To enable us to do this, could you please private message us with your membership number? Thanks again and we look forward to being there for you when you need us next. Kind Regards, Josi - Social Media Consultant.1269607
Hi Sean,
Thank you for confirming those details we have passed your feedback onto our team. We are sure they and the tradesman involved will be thrilled to see how happy you were with the service. ...
Read more Kind Regards, Justin - Social Media Consultant- 7 reviews
Had a burst pipe, called the service and was told WITHIN an hour waited 2 hours again told within ANOTHER HOUR plumber will come, waited for 2hr 50min.No one came.
Good Afternoon Essie, we’re sorry to hear that our Emergency Home Assist service did not meet your expectations. We appreciate your feedback. We will contact you to discuss this further.
Kind Regards, Robert - Social Media Consultant.
Trevor was very efficient and after checking the situation and fixed the problem quickly. He also explained situation clearly and told me what to do if it happend again Very good service from RACV and Trevor the plumber. Thank you.
Hi, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences and would love to share your feedback with the tradesperson concerned.
W...
Read moree would also love to use your feedback as part of our marketing material, so all our members are aware of the quality of service we provide.Membership Number 313710
Hi Annette, Your original feedback has been passed onto our member relations department for your kind words to be passed onto Trevor to let him know of your appreciation. Thanks again and we look forw...
Read moreard to being there for you when you need us next. Kind Regards, Sandi - Social Media Consultant.- 3 reviews
- 2 likes
our plumber was excellent. Very efficient, solved our leaking taps on washing machine problem quickly - no fuss, everything sorted to our satisfaction. We would recommend RACV emergency service. Very polite and helpful.
Hi Rachael, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members' experiences and would love to share your feedback with the tradesperson conce...
Read morerned. We would also love to use your feedback as part of our marketing material, so all our members are aware of the quality of service we provide in-home emergencies.Sure- his name was Ray - thx
- 2 reviews
Mixer tap in on-suite wouldn't stop.
Called the service - within an hour a polite, knowledgeable, communicative plumber arrived and made it safe. Also diagnosed an underlying problem and gave great advice.
First time I try to use the service, I'm told " sorry not covered" ( the kitchen stove)
I am so annoyed I cancel the service.
Weeks later a further monthly service fee is debited from my account.
I am currently on hold trying to resolve this farce.
I expect better from RACV!
From placing the call, to the plumber coming out was fabulous !
Kitchen tap mixer was secured back into place preventing an accident ready to happen with my elderly mum.
The plumber was polite, prompt and experienced.
We couldn’t be without RACV Home assist .
A credit to RACV employing dedicated staff.
Hi, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences.
We are happy to hear that our Plumber attended in a timely manner and ...
Read morehas taken the appropriate steps in helping with the problem at hand.- 2 reviews
Plumber arrived within the hour to fix a flowing tap, which couldn't be turned off. The fix was handled very efficiently. My elderly step-mum lives at this house, and was quite distressed. It is a terrific service to have to get emergencies like this fixed quickly.
Hi, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences.
We are happy to hear that our Plumber attended in a timely manner and ...
Read morehas taken the appropriate steps in helping with the problem at hand.- 2 reviews
Late on a sunny Sunday afternoon wrapping up a day of gardening a knock on the garden tap caused a burst pipe below the ground resulting in no water to the house. Once my shock had passed, a quick phone call to RACV home assist had a plumber booked in under 5 minutes with Eli L plumbing on site in about 45 minutes. 20 minutes later job done, water back on and all I had to do was make one phone call on the worst day of the week to get a trade on site. RACV home assist - worth every cent. Thanks to Eli L for a great job and RACV assist for excellent customer service.
Hi David, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members experiences.
We are happy to hear that our RACV Professional Tradie attended in...
Read more a timely manner and has taken the appropriate steps in helping assist the problem at hand.Cheers Robert - credit where credit is due. Would be great if you could pass on my thanks to the plumber who attended. Top operated. Cheers
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Hi John, thank you for your feedback regarding your experience with Emergency Home Assist. We love hearing our members' experiences.
We are happy to hear that our RACV Professional Tradie attended in...
Read more a timely manner and has taken the appropriate steps in helping assist the problem at hand.