The whole process from quotation to payment was very east. We had to cancel our May 2020 trip to USA as I don't see us travelling again until there is a vaccination for Covid 19. We asked RACV for a return of premium which they granted as long as we did not intend to make any claims, and because we were cancelling within date conditions. Refund processed in a couple of days.

Travel was cancelled due to covid19. Asked racv to extend out policy to cover rebooking for 2021 and they wont extend it or give us refund. Cost $1100+. Told that because I bought the policy in Oct 2022 as we were told to do by travel agent that it expired in april 2021. Under the circumstances I would have thought extending the policy for another 3 months would have been good customer service

My policy should have been till the 21st and they have only done it till the 20th which is fault on their behalf because I provided my flight details. On the other hand I have been in lockdown in another country and didn’t have a chance to leave these premises to buy the allocated credit to be able to contact internationally so I could extend the policy and they aren’t extending it even though it was not in our power that we got stuck here.

I have been using this travel insurance for the past 2 years and have due to unforeseen circumstances had to make claims multiple times. Each and every time racv have exceeded my expectations not only with the timely and easy to access claims process but also with the human empathetic support given in times of high stress while abroad.
I would highly recommend racv travel insurance for a stress free, care free holiday! These guys have always got your back! Great job racv!!:)

Thank you for your prompt refund of my multi-trip travel insurance premium due to Covid-19.
I can’t believe how painless it was in this world of endless form filling and push button telephone calls where you are hand balled from one recorded voice to another.
It’s great to be able to talk to a real person.

Cancelled next January QM2 cruise from Cape Town to Melbourne and CX flights MEL/CPT. Also rang RACV to check if travel insurance could be cancelled - Result AMAZING full refund received

This was the first time using Racv travel insurance but have been a member for years. When I had to cancel due to covid 19 they refunded me very quickly.

Policy was good value, and was convenient to set up on line even for oldies like us.

Because of the COVID-19 travel chaos our travel had to be cancelled and we sought a cancellation of our policy after the start of our travel date. We were offered 2 options - a full refund or a change of travel dates. We opted for the refund because we reckoned it would be several months, before we could contemplate new dates. An RACV rep immediately confirmed the refund details.

WE have used RACV travel insurance once before (in 2022) and our one claim in that instance was accepted and paid out expeditiously.

We will use this service again when we travel internationally.

We were given a trip credit for a trip book over Easter which was cancelled due to COVID-19. I rang RACV to see if I could change the travel dates and was told I range 2 days too late. No working with me in a time that is difficult for everyone, where RACV should have know my trip was cancelled, just too bad. Very disappoint won't use them again and would not recommend other did either.

Unfortunately we had to cancel our policy as our cruise was cancelled by the shipping company. There was no fuss by the RACV . Under the circumstances they were very understanding

Unable to find evidence of any original policy when going to check effects of pandemic declaration on an existing policy, took out another policy. Several weeks later when checking computer, found existing policy taken out mid November. Although it was more than three weeks after taking out second policy, refund was given without question. Process efficient and professional. Have always had good experiences dealing with RACV contacts. Thank you.

I am happy with you giving me a refund but not happy receiving it in the form of a cheque. In light of the current situation (COVID19), and the fact I am in lockdown, I am understandably not going to be able to go to the bank.

Service on our request was speedy. However, method of repayment was not included. Will it be repaid to master card or by cheque? Looking forward to your reply. Next year, after virus we hope to use RACV insurance for our planned holiday.

My flight was cancelled due to the Corona Virus, I called to cancel my travel insurance, my phone was answered promptly and I was told I’d receive a refund and after two weeks I received notification that it was all settled.
Signed: Highly Delighted

Asked for a refund and was given one with no problems. Spoke to Sue from Bendigo, she was extremely helpful, would highly recommend her as a contact to anyone who has an enquiry.