Regal Sleep Solutions Questions & Answers (page 2 of 3)

Caravan mattresses? Anyone had one made?

It’s good to hear so many good reviews about customer service but no one is talking about the actual product ..
Are the mattresses any good ? what were they like once they were used and does it measure up with what was promised at store ?and has it satisfied what ever the needs were for purchasing a new mattress ..
thank you ..

Dear Tim,

We bought a triple 8 queen mattress as a firm mattress on 28th June 2014 from hoppers crossing and it was very comfortable in the first few months but it gradually started to sag in middle and then we had very bad sleeping with back pain in the early mornings. We contacted regal and they came and took the mattress for repair after inspecting the failure. After repair we had no issue for a few months and then the same problem started. We contacted regal again and reported the problem and they suggested to replace it with a new version of triple 8 which was single side. After replacement in about July 2015 there was no issue for a few months and then same problem gradually started again.
Now we are suffering from terrible back pain again in the early mornings due to the mattress sagging even though my wife and me both are about 67 Kg.

Could you please let me know if you have any better sleeping solution for us.

I purchased two matresses nearly one year ago i phoned Werribee store a few months ago a
As im not happy with matresses i purchased one for my daughter and one for my husband and myself. They are not comfortable matresses and feel like they are dipping in parts of it. The first few months they were ok but now just feel lifeless and firm. They are supposed to be plush. I wake up aching and dont get a good night sleep my daughter complains as well. Anyway someone was supposed to return my call from factory and pick matresses up but that never happened my husband is terminally ill so I have not had the energy to chase back up and have just put up with it. I have since purchased another for him to sleep on from an online site to get us through . Please tell me where I stand thanks Jo

Hi there
Every time I ask if the mattresses are not sprayed with chemicals / safe for very young children / do not emit VOCs, I can't get an answer. Wondering if someone can answer yes or no? Chemically sensitive and also sensitive to smell. Thanks!

Do you have wall beds - queen size. Have moved to a retirement village, second bedroom very small. Looking for a pull down bed that will function as a desk when not in use as a bed. If so where can we see one. Thank you, Carol

We recently bought a mattress and had it delivered a little over a week ago. So far I have only been able to sleep on it for part of a night as I find the smell irritates me. I was wondering if you could advise what glues or other chemicals are used in order to assist with establishing if I have an allergy. I am sleeping on a latex pillow in the spare room so it does not appear to be latex related.

Hi
Just wondering if you could tell me if the regal mattresses contain any anti-microbial/anti-fungal or fire retardant chemicals?
Thanks
Kate

Do you sell the bed base with mattress?

Good morning could you please tell me if a promo xd ultimate mattress is a soft or medium and also is it a run out model, or just not as good as the xd ultimate model
Many thanks
Jill

I have an indulgence firm mattress that we have now been using for 2 months bought from the great staff at Frankston. It seems like the mattress is sinking in on my side, isn't as firm and because of this it feels like the mattress is on an angle as it's still firm in parts not regularly slept on. Is there something we can do about this?
Thanks,
Natalie

Hi I'm after a new firm mattress with no pillow top as i prefer a double sided mattress that can be flipped over. I know you have the back care model in firm that's double sided but would prefer something a little better as I'm waking daily in pain, only problem is the price jumps a lot to the next model which is out of my price range.

Are there any other mattresses to suit that isn't listed on your webpage? Thank you.

We bought an indulgence range king size matteress last year as we wanted something that would help me sleep well during my pregnancy. The first few months were great but now we are finding that the matteress is sinking in. It's causing back pain and a very disturbed sleep each night. The parts of the mattress where we don't sleep seem to be holding up but the parts where we sleep now seem to have dipped. The matteress has a 17 yr warranty. Is there anything that can be done?

Hi we just bought a king bed - spinal care from Brad at the Moorabbin store Expecting delivery on Thursday 23rd.
Fantastic service and advice from Brad Just wondering if we could have a couple of free pillows to go with our new bed?
Thanks

Hi there just last week I purchased your macro xd ultimate in King with the base and bed head I'm expecting it on the 19th. Is there any way to throw in some free pillows as this is the first time I think I will get a real good night sleep I brought it from your store in pakenham and and so happy with the service and knowledge of the salesman. Any help would be very much appreciated thanks heaps Andrea:)

i had a great experience with the purchase and delivery of my new bed. I've now had it a week and the new mattress / chemical smell is extremely unpleasant. I'm wondering if you have any suggestions on the best way to eliminate the odour?

Hi there, we purchased a Noosa queen bed a week ago from the wonderful staff at Springvale. Our first night we found the bed quite uncomfortable the mattress being/feeling much to firm. We thought we would give it a couple of nights. Since then we are still finding it hard and uncomfortable. We were wondering if there is a return period, and if we can swap it/ order a softer mattress? We paid for it in full and are still happy with another mattress in store. I really hope there is something we can do :)
Kind regards

We like to get mattress HLM classic from your Nunawading store, can we get free pillows? I think we would need new pillows as well how can we get the free pillows? Ana &jOSIP

Hi, I want to get a new mattress from your branch for back pain too. Indulgence Firm Mattress is suit for me? Or do you have recommend another better one for me?
How can I get a VIP to get 2X free pillow when I purchase? Thanks

We just bought a regal mattress indulgence firm. Do we need a solid bed base? Because right now we have a futon bed base with gaps of about 4 cms between the slats. Do you think we need plywood to make the base more solid?