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Reviews

1.8

202 reviews
5
(29)
4
(8)
3
(3)
2
(18)
1
(144)
  • Product Quality
    2.5 (28)
  • Return Claim MadeYes (10) · No (26)
  • Customer Service
    2.1 (34)
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Bec

BecMetropolitan Adelaide, SA

Wrong wipers!

published

I'm sure the product had nothing wrong with it but was sold the wrong thing.. got asked my plate number and year of manufacture to check what wiper blades i needed.. young girl serving had no interest in being helpful and preceded to tell me the wiper blades she grabbed off the rack were for my car.. i then asked what about the rear window wiper? To that she replied that her computer doesn't say my car has a back window wiper??? I said well it does and she then told me to go to autobarn because they would probably have it.. wont be returning after having to buy full arm replacements frim a different supplier

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNoarlunga, Adelaide SA
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O.O

O.OGreater Melbourne (Metropolitan), VIC

  • 9 reviews

Another terrible service!

published

Purchased 4 boxes of gloves for work 30% off.
2 weeks later, still no news when my product will be available to pickup. I contacted the store, they didn't know anything about the order. Contacted head office, they didn't know anything either. I was waiting for a reply on the phone for 1hr. They told my order number didn't exist? Wft! Told them I had email confirmation but they wouldn't listen. Finally after a couple of days I received a refund. Highly DON'T recommended Repco.

Return Claim MadeNo
Store LocationVictoria Sunshine
Graham

GrahamSydney, NSW

  • 4 reviews

Product web site WRONG

published

Ordered a battery from Repco web site selecting make and model of car.
Pick up the battery drove home went to install-wrong polarity.
They dont know what part to give you, dont shop at Repco

Customer Service
Product Quality
Return Claim MadeYes
Store Locationnorth parramatta
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Micah De groot

Micah De grootDarwin, NT

Great service

published

Kevin from the Palmerston store was great. Very knowledgeable in helping me find what I needed. He spent a lot of time searching for the best suited part for my car and was happy to answer all my annoying questions



Customer Service
Product Quality
Return Claim MadeNo
Store LocationPalmerston, NT
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Smartcharger

SmartchargerSydney, NSW

Be careful with click and collect!

published

Bought a 16AMP Repco Brand smart battery charger on click and collect. It was on sale and has a 5 year warranty When I picked it up the box looked a bit tatty but I took it home. When I got home and opened the box it was clear that the charger had been used. It had marks on it and the instructions were unpacked and squashed up and cables in disarray. I took it back and it was exchanged without a fuss (perhaps the guy was sort of expecting it?). It was replaced with one from the shelf which seems to be working ok . It was a try on giving me the used one I think (especially via click and collect......Nice try Repco.....you wont catch me again.

Product Quality
Return Claim MadeNo
Store LocationBrookvale NSW
Leong

LeongGreater Melbourne (Metropolitan), VIC

Delivery service is SUCKS !!!

published

Online order received 11 days after i place the order as the online store mentioned 1-3 days.
Wrong item is in the box and also missing item.
Been sending email to them but never get responded.
Terrible.
Worse online shopping experience ever.

Customer Service
Product Quality
Store LocationSunshine Repco
nailer

nailerSydney, NSW

  • 18 reviews

Typical bait and switch

published

Needed a concentrated coolant. On their web site I found 1 l bottle for $8.00, checked availability in the store.
But none on a shelf. I asked an attendant to check - yes, it is in the system. Nowhere in the shop (Chatswood NSW).
Plenty of other straight or diluted for significantly more money.
I needed 1 l, but had to buy 2.5 l to get something satisfactory (performance wise).
Next time I'll go to another supplier.

WazzoTheMartian

WazzoTheMartianVictoria

  • 6 reviews

Incompetent staff & rude manager

published
Customer Service
Product Quality
Return Claim MadeYes
Store LocationPortland, Victoria
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Alan Bruce

Alan BruceEncounter Bay

  • 23 reviews
  • 1 like

At last a company that looks after it’s customers

published

Had the need to purchase click and collect from this company, works great,but you need to keep an eye on their sales to get the bargains, or be a member of a motoring organisation

Return Claim MadeNo
Store LocationVictor Harbor
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Mark

MarkHunter Region, NSW

  • 2 reviews

Refund refused

published

Don’t shop at the Cessnock store they refuse to give refunds even when your got your invoice of purchase, they come up with different excuses saying the box is damaged, so I have now reported them to fair trading

Customer Service
Product Quality
Return Claim MadeYes
Store LocationCessnock
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Cheaper to buy Repco parts from service station

published

Needed an indicator light, $10.50 for single light from Repco. But a twin pack of repco indicator lights from service station $4.70. how do you explain the massive price difference?

Customer Service
Product Quality
Return Claim MadeNo
Store LocationNorth Geelong repco
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Jane

JaneGreater Melbourne (Metropolitan), VIC

Do NOT get anything delivered from this place!

published

The product I bought was delivered and left at the doorstep TAPED to the invoice! It has my personal details (address, email, phone number, credit card etc) on it! Neither the product or the invoice were wrapped up, in a box or a parcel, not even an envelope, nothing. Just left on the doorstep like that. What if some nosey person came to the door and decided to pick it up? They’d have ALL of my personal details. Absolutely terrible.

Customer Service
Product Quality
Return Claim MadeNo
Dagwood

DagwoodSouth East Queensland, QLD

  • 2 reviews

next gen paint stripper

published

Repco next gen paint stripper would not take the gum off a tallyho paper, dont waste your money tried 3 coats and still nothing terrible product that should not be allowed on the market.

Customer Service
Product Quality
Return Claim MadeNo
Store Locationvirginia
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Blatant Overcharging.

published

Penrite 10/10ths Race Coolant. RRP by Pentite, is $20.90. Repco price, $36.99, but wow, with a 40% discount for one day only, $22.80, still dearer than the RRP. Blatant overcharging.

Return Claim MadeNo
cdubbya

cdubbyaMelbourne

Watch out!

published

Went to a retail store and purchased four items on sale. After checking what I was charged found three of the products were overcharged. When raising with management there was no surprise or concern suggesting this is normal practice. I returned all products - won’t deal with a trader like this. Can only suggest you carefully check you receipt

Customer Service
Product Quality
Return Claim MadeNo
Store LocationFountain gate
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Matt

Matt

  • 2 reviews

No service

published

North parramatta store :
I was the only customer in the shop and still couldn't get service and they wonder why people shop online.
Staff worked harder to stay out of site.
Its easier to shop online.

Customer Service
Store LocationNorth Parramatta
Ozy Product Consumer.

Ozy Product Consumer.Illawarra, NSW

  • 3 reviews

Extremely poor service and promotions.

published

Repco should be closed down for running scam promotions that you can never exit from. Their ignition program only collects your details...... DO NOT VISIT Repco web sites or stores if you don't like spam.

* joined ignition to get a discount.
* did not get discount.
* could not exit ignition program.
* called to have personal details deleted.
* told details deleted but still recieving spam emails.
* called again and promised that details would be deleted with un-professional like manners.
* very disappointed customer.
* will not return to Repco and telling everybody how bad they have become.
* notifyed to ACCC.

Customer Service
Product Quality
Return Claim MadeNo
Store LocationOn line
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David R.

David R.South East Queensland, QLD

  • 2 reviews

always find products I need for my car/trailer

published

has the basic tools and products I need for my trailer and car and a good price. will always be going there for all my products. from paints spanners, trailer lights etc

Customer Service
Product Quality
Return Claim MadeNo
Harry

Harry

  • 2 reviews

I WISH THERE WAS LESS THAN ONE STAR OPTION

published

They are overly pricy almost more than double of what you can get anywhere else.
Don't waste your time with these guys.
There is lot cheaper options you can get so better google before going to them.

Return Claim MadeNo
Robin

RobinGreater Melbourne (Outer), VIC

Amazing Customer Service @ Repco South Morang

published

Great staff, even better products . Repco South Morang is the best parts and general goods supplier in Australia. There staff are truly wonderful people who have been trained well to listen to the customer and help when needed. I felt like a king for a day due to the amazing service I received from them.

I only went into Repco to buy some oil and left with a car full of items and entered the competition to win awesome free gifts.

Highly recommend to all customers who enjoy first class service and respect.

It was

Customer Service
Product Quality
Store LocationSouth Morang
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Questions & Answers

Minh

Minhasked

Repco

I bought a dash cam but I change my mind. Can I return it or not?

1 answer
Charles5284
Charles5284

Under the law change of mind unfortunately won't get your money back but if you have a good relashionship with the seller then I'm pretty sure he would give you a refund you can always tell him it won't suit your car I personally prefer blackvue which is unobtrusive and has very high quality both day and night hope it helps

Bedsonbryant

Bedsonbryantasked

Repco

Has anyone had any negative dealings with Berry Springs NT?

1 answer
Heres Johnny
Heres Johnny

I personally have not dealt with NT Store..

lee.simpson1

lee.simpson1asked

Repco

i Have purchased a Power Train HD Drive Video Recorder (DVR-100). It didn't come with a screen/monitor - how on earth can I set the date and time on this camera? The instructions say it can be connected to an optional RVC600 or equivalent monitor. I have trolled the net and I can't find anything like this. Help?
Lee Simpson
Ph 0429 413 160

1 answer
storm
storm

Hi lee Simpson my name is Storm am the manager of the churchill store in kilburn SA. I'll be happy to help you with that question first thing tomorrow 10.12.14. Or you can contact me our number is 08 8349 8199

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