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Rheem Continuous Flow (page 4 of 4)
871024, 24 (871624), 875024, etc...Rheem 27 Continuous flow hot water
We moved into our brand new house in December 2012 which has a Rheem 27 fitted.
From the day we moved in we have had trouble with a deafening loud noise that comes from the system and a total loss off pressure to the tap after it has sat for periods without use. (Like over night, or late in the evenings to do dishes)
Finally today September 2013 FINALLY someone came out to have a look at the system.
After many phone calls to Rheem and many different tests performed, the plumber was informed by Rheem, This is part of the "cold start up" a...Read more
nd thats the way it is. We now have a hot water service that we can not use late at night or early in the morning because the noise is so loud it wakes everyone in our house and also the neighbors house. Deafening noise that comes after unit has sat for long periods.
2 comments
Hi Cathy I am glad that you have found this as I am in the complete same boat. I have contacted rheem and their result was the same as the one that you received. Basically the new 6 star units slow th... Read more
e water down so that they can heat it quicker without wasting water. This to me sounds like a great idea and I don't have any issues with it having a water saving feature. My issue is that I get the god awful noise coming from my unit at the first initial "cold start" on a cold morning. I am located in Canberra and the only time that this noise comes from the unit is first thing and on the cooler months in summer it doesn't make the noise even when it does the "cold start".Similar opinion? Write a review on ieatwords.com.au!
RickAdelaide
- 3 reviews
- 1 like
Works perfect for me 100%
I was worried about getting one after reading bad reviews on here but now It is in I love it and it has no problems at all, I thought I might not have enough gas flow to run it as my outlet was only about a half an inch copper pipe going to the units 1 inch pipe but no problems.
The wall controller is great after not ever having one before.
Takes about 2 mins to reach the kitchen with very hot water but saying that I can't remember how long it took with the old tank unit so maybe just because it is on the other side of the house. but the shower ( near the unit) comes hot in 15 secs.
2 comments
Rheem A.Rheem
Dear Rick,
Thanks for the great feedback & for taking the time to let us know. If there’s anything else we can assist with, do not hesitate to contact us again!
I have a Rheem integrity 26 (871 series) on the house I bought recently, and the water only comes out luke warm (40-48 degrees). When taps are opened it takes a very long time for warm water to be del... Read more
ivered. I have checked and there is no user adjustment possible (on other brands eg Bosch it is possible for the user to adjust temperature). I have contacted Rheem and they advised I need to call out a Rheem service technician to replace components, at significant cost, so that the temperature setting can be increased.. If I was building a new house I definitely would not install Rheem.Similar opinion? Write a review on ieatwords.com.au!
Vlad Abc
- 11 reviews
- 4 likes
Basically a broken product
I had this water heater (16 model) installed when the old heater died of old age. The plumber kept saying how good this "new" water heaters are compared to the old types (because they do not require any adjustments when installed), and that they keep the water temperature the same at any flow. Well, the heater turned to be much worse then the old unit, and definitely so bad as to wonder how any self respecting company could sell one. It takes a long time for the water to start getting hot, but what is worse, this heater does not work basically...Read more
at any flow other max. At lower flows it cuts out from time to time (for about 10 seconds at a time) or it stops heating water completely. Sadly since the house is not mine there is not much I can do to remedy this situation. irrelevant given it's problems Slow in turning on, cuts out from time to time, only works at maximum, can't use water saving shower head, no user adjustments inside, website does not have the manual
6 comments
Rheem A.Rheem
Hi Vlad Abc,
Please contact us at [email protected] or via phone on 131 031 so our Service team can address the concerns you have raised regarding your Gas hot water system.
Moved into my new house 3 months ago and despite being a grand house, water is such a fail; honestly makes me feel so deprived. Guys, I experience the same issue with Rheem INtegrity 24. Please watch ... Read more
out as this seems to be more of a product issue. Been advised $135 for 30 minutes technician support and $22 every 15 minutes then on and it "should" fix up the problem as discussed above. What do I do? Feel like I'm at star city..Rheem A.Rheem
Dear Hins108,
In relation to your comments provided above, we’d like to understand your individual situation a bit better as each installation involves different factors which may affect the operation... Read more
Similar opinion? Write a review on ieatwords.com.au!
Find out how Rheem Continuous Flow compares to other Gas Continuous Hot Water Systems
Know better, choose better.
shane mooneySydney
- 10 reviews
Dont buy this model, not worth it
This model came with the new house I bought. This model is gutless and can not deliver hot water when two taps open.When me or my partner wash dishes other one can not have shower as the unit cant deliver hot water. It broke down just after 3 years warranty period. I am glad it did break down as now i get a better rinnai gas hot water system. It worked fine in summer, however in the winter it kept throwing flame failure, ignition failure errors (codes 12/11). I got hot water for 2 min then followed by 5 mins of cold water then 2 min of hot wate...Read more
r again...I got sick of this as I had stand in the shower in cold until 2 mins of hot water came again. Rheem charge $130 per tech to come and troubleshoot (which include 1/2 hour check) then $22 per nect 15min. At that rate i was better of getting a new system than trying to save a gutless hot water system. Save your self lot of trouble, dont buy this. Can not run two hot water taps at once, not reliable, expensive call out costSimilar opinion? Write a review on ieatwords.com.au!
Very dissatisfied with this product
Purchased the Rheem 27 continuous hot water system in November 2012, have had nothing but trouble. Same as a lot of other reviewers, water runs hot & cold, then it has had to have a circuit board & fan replaced, now still doesn't work. We live in very regional Australia, don't have rheem techs out here, & am now very very pinged off.
No hot water for 3 weeks, will probably need more parts, has cost us a fortune already because there is a fair bit of travel just for someone to come & tell us it doesn't work!!! Have had experience with a Rinnai, am very disappointed we didn't buy one of those, use less gas, & don't break down!
1 comment
Rheem tech got us fixed on the phone, so we will see how we go now!
Similar opinion? Write a review on ieatwords.com.au!
SaabmanSouth-Eastern Region, NSW
- 18 reviews
Luke warm
Just bought a house with the 875 series HWS installed - the 48deg max temperature is pathetic for washing dishes As the unit is "factory preset" to a max of 48deg there is no way apparently to increase it to a useable figgure. Taps need to be turned on close to flat out to keep the burner running.
The unit other wise appears to function corectly just if you go to buy one DONT waste your money on the 875 series get the 871 and at least have the option of having water hot enough to wash up in.
Two people can shower at the same time (as long as you both like the same temperature water)
Limited to 48deg not hot enough to wash the dishes
1 comment
Rheem A.Rheem
Dear Saabman,
We are concerned that your Rheem Continuous Flow water heater is not delivering the hot water you expect. Regulations require that where stipulated, the temperature of the hot water supp... Read more
Similar opinion? Write a review on ieatwords.com.au!
Darren GAdelaide
Dont waste you $$$$
Over $1000 of junk, worst investment i have made on my house, waste more water than save, kids can no longer have showers as water goes from very hot to cold they now have a bath as we dont want them getting burnt by the hot water(thats when it stays hot which is normally about 30 seconds) waste more water adjusting the temp than we actually use while having a shower
The cover would maybe make a good letterbox
Does not supply hot water consistantly
2 comments
Rheem A.Rheem
Hello Darren,
We are concerned that your Rheem continuous flow system is not to your satisfaction, we would encourage you to email our Service team at [email protected] so that we may address the points from your review.
check the flow restrictor in the shower rose, also clean strainer on the cold water inlet to the heater
Similar opinion? Write a review on ieatwords.com.au!
Ian15Toronto, NSW
Product is hopeless
Plumber recommended and installed Rheem unit, problems from 1st use, have to have the hot water fully open, add cold to make warm and it cuts out hot, have to have water too hot to shower, plumber removed 9l/s restrictor in shower to allow more water flow, improved slightly, but now use excess water! can only use one shower, as soon as another tap, shower, kitchen, yard etc, unit cuts out with no hot water!
Thought it would be cheaper to run than electricity, less polution
Will only work with one tap open at a time, water too hot to shower, can't cool enough before cutting out, higher water use
1 comment
Rheem A.Rheem
Hi Ian15,
We are concerned that your experience with your Rheem hot water system has not been to your satisfaction and if you would like to discuss, we would encourage you to email our Service team... Read more
at [email protected] so that we may address the points from your review.Similar opinion? Write a review on ieatwords.com.au!
HotlyAU
Faulty After One Month
Unit faulty error code 61 and no hot water. Hopefully repair person will show up as promised tomorrow. Very disappointing for unit that is only 1 month old. Other than this the unit did produce hot water effectively for the first month and I like the concept better than a conventuals cylinder.
Makes hot water efficiently
Faulty
5 comments
Update - Since my post in October, the Rheem 27 has required a further two service calls. So very dissapointing, and I can't recommend!!! No hot water after one month, then no hot water (erroe code ... Read more
61), then 3 months later (error code 11) and now for the third time in just four months no hot water (error code 11). I am very suprised and dissapointed that a reputable and trusted brand would sell such an unreliable product.I'm having same issues
Rheem A.Rheem
Hi S.Warwick
Please contact us at [email protected] or via phone on 131 031 so our Service team can address any concerns you may be experiencing with your system.
Similar opinion? Write a review on ieatwords.com.au!
Find out how Rheem Continuous Flow compares to other Gas Continuous Hot Water Systems
Know better, choose better.
john116Sydney(Eastwood)
- 2 reviews
- 5 likes
Awesome product, can't fault it, just as good as the electric storage hot water system it replaced
Have now had this unit installed for over a week. It is fantastic. I can't tell any difference between it and the storage electric hot water system it replaced. Water is hot all the time, doesn't vary in pressure, and it's nice to know I'm not wasting power heating up 250 litres of water all day.
Good quality product made in Japan.
Energy efficient, well priced, peforms exceptionally well
Similar opinion? Write a review on ieatwords.com.au!
jeremy2727Canberra
Avoid like the plague
This really is one of the worst products on the market. The flow and temperature of the water is terrible and the build quality of the unit even worse. The only reason I could see anyone buying this is if they are a builder intent on cutting costs with no regard to the occupants.
Almost everything. Weak pressure, low temperatures, unreliable.
1 comment
Rheem A.Rheem
Dear Jeremy,
We are concerned about your experience with your Rheem Continuous flow unit and would like to work with you to deliver an outcome that you are happy with. Please contact us via email at [email protected].
Similar opinion? Write a review on ieatwords.com.au!
myrhwAU
Worst service people, worst product, never touch it.
I rate it 1 start because i could not make it lower.
When i have this system broken down on Thursday, i rang the service number, a lady said the technician will come tomorrow. But no one showed up and no one rang us to inform us and finally no one came in. So i rang again the lady promised someone come on Monday afternoon. So we have no hot water for the weekend incl. my 5 month old little baby. On the Monday my husband took the day off to wait for them to come. No one came in, no one call, when i called again, they have to find out and coul...Read more
d not let us know when they going to come. We could only wait for the technician to call us, there is no guarantee coming today. And i find out when the technician come, i will pay call out fee $80 and then every ten minutes the charge goes up plus the parts if any. If the unit can't fixed i will still pay the call out fee. That just a rip off, that's definitely not a after sell service. The staff are all rude and not helpful. They were playing game. One said i am only from the spare part department, i have to talk to the servicemen, when i talk to the service, they can't do anything, i have to wait the technician, but where is the technician, i have to talk to the reception lady and finally i have to cancel the service. I Don't want the technician come when we not at home, and then they leave a bill said i have to pay the call out fee. That is the worst company i have ever used. Don't risk it, go to find other brand like we did. We go in order it, they come 2 hours later, finish the job within one hour. And the after sell service they said it is same day service. With the RHEEM nightmare, we the whole family have no hot water in Thursday, friday, saturday, sunday, monday and still not sure which day we will have it. No body care about it, pool quality(last only 3year some, pool service, rude staff, they just laughed at you.Similar opinion? Write a review on ieatwords.com.au!
jaylu77AU
Terrible
I called a service technician. He blamed it on the gas system. He also said I'd be up for the call-out fee if they find no fault. I thought I was good as everything indicated a problem on their side of things. They came out, guy put his hand under the tap confortably. Opened the unit and changed a few settings, then couldn't hold his hand under the tap. Then said that the gas pressure was not set by the installer and I had to pay the call-out fee. I thought my builder would reimburse me as they installed it, and say they never have to touch a s...Read more
ingle thing when they installed it. Bad service, bad product. The technicial said he would never install a similar unit if he had the choice, good to see he wouldn't endorse his own product. To solve the issue with warm showers, we've had to turn the hotness up a few notches. We have slightly hotter showers, as they say it's a flaw in the design, it only works properly when there is sufficient flow. If you're taps at set at middle, there isn't enough hot water travelling through the system to make it work continuously. Turn the mixer slightly hotter and you won't have the problems with intermittent hot showers, but you will find it unconfortable at first. I'm still trying to get used to the hotter showers, while the kids delicate skin are complaining continuously. I liked the TV commercial Like others, it does not live up to expectations. Service people were rude, and unit doesn't work well with mixer taps.2 comments
Similar opinion? Write a review on ieatwords.com.au!
SmartConsumer
- 20 reviews
- 9 likes
Terrible
We built with Orbit Homes and they have "intelligently" used Rheem 20 for our 5 bedrooms new home. We've been staying in this new home for 2 months now, I'm facing everything that all the reviews here have mentioned. Since Orbit Homes has been in the building industry for more than 30 years in Victoria, I thought they will know what works and what doesn't, well, I was wrong. Just with 3 people living in the house - one washing dishes in kitchen, another 2 taking shower - the 2 in the shower turned turkey cold.
Watching the TV ads, it capture...Read more
d my attention and faith thinking that Rheem is a reliable brand. Now I know it is a terrible product! I wonder if the other models work more efficiently ... or not .... Nothing so far Inconsistent hot water supply, haven't got my gas bill, so will know shortly if it is going to kill my wallet2 comments
A Rheem 20 was never designed for a 5 bedroom house.
5 Bedroom house is going to need a much bigger water heater than a 20. If you look at the specs a 20 is for a 1 bathroom house (usually 2 people). Using two showers and the hot water in the kitchen ... Read more
- a 20 can only supply up to 20 ltrs per MINUTE, that means someone or everyone is going to get cold water as the system struggles.Similar opinion? Write a review on ieatwords.com.au!
Bad
Not a good advert for Rheem, promised the world gave me an atlas with my Integrity 26, integrity is not in it.
Only the space taken up by the wall mounted unit & the hypothesis of instantaneous hot water.
The delivery of hot water is intermittent to many outlets & sometimes exceedingly slow to the better ones. Our plumber in his wisdom, removed the aerators/restrictors from two of our outlets in the hope that the system will respond more promptly. All that did was to cause a mess when the high pressure water hits the sink & basin!! The fact the delivery is anything but instantaneous(allowing of course for the passage of the cold water in the system). What to do??
Similar opinion? Write a review on ieatwords.com.au!
Find out how Rheem Continuous Flow compares to other Gas Continuous Hot Water Systems
Know better, choose better.
chrisburgess49South East Queensland, QLD
- 4 reviews
Terrible
Steer clear of this product which says it is factory set to 50 degrees C but on contacting Rheem they admit that this apparently is really only 48 degrees C at the device and certainly not at the tap!! This is misleading. But this pales into obscurity compared with the nonsense of State bureaucratic laws insisting everyone MUST have tempering devices fitted maxing out at 50 degrees C. This will largely ensure that gastro and other such bugs will debilitate and cause deaths far in excess of the impact of hot water scalding. The latter phenomenon...Read more
is, in any case, probably due in large measure to individual stupidity more than systemic problems with hot water being at 60-66 degrees so that it will do the job needed! As we all know, you cannot mandate commonsense! Well it does produce buckets of lukewarm water consistently So far, after 6 weeks in a brand new house, it seems passable for a warm shower in the bathrooms. BUT it is totally inadequate for the kitchen and other heavy duty tasks (e.g. washing floors)as the MAXIMUM temperature AT THE TAP we can get is only 43-45 degrees C which is totally ineffective to kill germs or wash anything greasy or oily. Consequently, we have to boil an electic kettle for washing dishes and cleaning floors. If the aim of of the product is to reduce scalding of small children and others, then the fact that we have to boil water and transfer it to sinks/buckets must increase the risk of scalding exponentially.1 comment
Don't you hate it when a potentially good product can't produce what we all want (hot water) because stupid people put their children into scalding hot baths without checking the temperature. You wil... Read more
l need to take this complaint to your local parliamentarian.Similar opinion? Write a review on ieatwords.com.au!
Excellent
We had an old gas tank system in the laundry and needed to regain the space it was taking up, it also didn't hold enough water for a growing family. We were having to wait 20-30 minutes between showers which doesn't work when people are trying to get out of the house in a hurry in the morning.
We removed the tank and installed the Rheem system after speaking with several people about their experiences and reading the reviews on this page. The system has worked flawlessly from the start, with HOT water that comes out almost immediately, its hot...Read more
Similar opinion? Write a review on ieatwords.com.au!
Excellent
It does what its supposed to do, which is provide hot water. Quickly, quietly, and plenty of. I thought our old one was as good as it could get with these instant gas things, but I was wrong.
Its small, its simple, its not that expensive, and I think I'm in love. :)
Everything! I might be a little premature as we have had it only three days but,
1. turn on the hot tap, hot water comes out almost instantly (5 to 10 seconds as opposed to 3 to 5 minutes with our old one)
2.if it's governed to 50 degrees, then man is that HOT! After about ...Read more
30 seconds you can't hold your hand under it. 3. Turn on the hot tap halfway, and it still stays hot, not fluctuating, Doesn't need to be on full belt to stay hot. Water pressure is awesome. Nothing so far. Wouldn't mind a temperature control on the unit itself? But I am aware you can have these retrofitted for the bathroom and kitchen. Can live without.Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
Dboasked
I have a rheem 20 water heater. When i turn on the hot tap the water remains cold and a red led on the heater is blinking. What is the problem?
No answers
Bill Paull.asked
Well aren’t you going to put the question to your team, you are absolutely useless to anyone that has a question.
2 answers
Rheem A.Rheem
Dear Bill,
If you could please contact us on 13 10 31 and we will be able to advise accordingly
Regards
Rheem Australia
I live in NZ.
doyne g.asked
Rheem Integrity 18 is there a pilot light and how do you light it? If I turn off the gas to the unit do I have to light the unit?
1 answer
Rheem A.Rheem
Dear Doyne
Thank you for your enquiry. In regards to your question, we highly recommend that you contact our customer service on 13 10 31, our customer service team will be able to advise accordingly
Kind Regards
Rheem Australia
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Rheem A.Rheem
Hi Cathy,
[email protected] referencing your review, and a member of our team will get back to you offline.We are concerned to hear of your experience with your hot water system, and our service team would like to discuss the points from your review with you. Please send your details through to r... Read more