Richardson Strata Management Services
Highly Recommend!
We are a building company in Port Hedland and have been working with Marianne from RSMS for over a year on numerous properties. Her knowledge, efficiency and professionalism is amazing and communications is always fast. Marianne gets the job done especially with resolution of issues for strata clients.
Highly recommend Marianne and RSMS, 5 stars for sure!
- Incentivised Review No
- Verified
Strata Management
Stuart of Richardson follow up outstanding works in a timely manner!
Well done! Keep it up!
- Incentivised Review No
Hi Alfred, thank you so much for taking the time to leave Stuart feedback and verifying your review through Product Review - we really appreciate it. We have passed this feedback onto Stuart and he is...
Read more delighted to hear that you have been happy with his service. Have a great day. RSMSReview collected in partnership with Richardson Strata Management Services
- 6 reviews
- 4 likes
Be sure to only read the genuine reviews, if you can find them! BEWARE SCHILLS
When reading reviews, consider this - there are very many reviews on this page that are from users who have only ever written JUST ONE review, and *all* those users' accounts were created around the same time in 2021. They also have a similar format for their names. Before all these one-review-only reviewers appeared, Richardson Strata had a very low average; now suddenly several dozen of these reviews appear, all 5 stars and with a similar writing style, and the average review score for this company has therefore been increased.
It's very stra...
- Incentivised Review No
26/8/22:
Hi Bernie, We're sorry for the delay - we have been trying to locate which building you are from, but we are unable to identify you via the reviews you have left.
...
Richardson Strata Management is the worst of the worst. Everyone who is having issues with them should report them.
Richardson Strata Management is the worst of the worst. Everyone who is having issues with them should report them to the State Administrative Tribunal and leave negative reviews on all platforms including Google, Yelp and Product Review. They are unprofessional and have "bullying" behaviour towards others.
- Incentivised Review No
Good Afternoon Danny,
We have also posted responses to your various reviews on other platforms.
We are very familiar with your property and the charges that have been associated with your lot over the...
Read more years. We are sorry that you do not agree with the associated charges, but we can confirm that your strata company (all of the owners) have acted in accordance with the Strata Titles Act.
Richardson Strata Management behaves like a bully during direct dealings, then switches to an "innocent/righteous" personality when replying to all it's negative reviews... And there are hundreds of t...
Read morehese across all the platforms reported by an increasing crowd of victims. There has never been the invitation for a meeting in relation to this - only dismissive behaviour to people who raise concerns - demonstrating a combination of lack of knowledge, lack of professionalism and sadistic behaviour by Richardson Strata Management (with reported managed - Karen Richardson).Find out how Richardson Strata Management Services compares to other Strata & Property Management Services
Know better, choose better.
Do not recommend
Poor communications; do not respond to concerns, queries or complaints in a timely manner; not very cost effective gut the service provided; they direct you to their online portal but this not very accessible/user friendly and it is difficult to access information you are looking for
- Incentivised Review No
Hi Anna, we're sorry to hear about your experience. We'd like to look into this further for you and also contact you to help you find the information you need on our portal. Can you please email us at...
Read more [email protected] with your full name and property address that this is in relation to. Thank you for your feedback and we hope we can be in contact with you soon. RSMS17/3/21 - Hi Anna, we haven't received any further contact from you so we can try to assist you. If you're still having difficulties with the portal, please call us on 08 9471 1833 and we'd be happy to assist. Thanks, RSMS
- Verified
Taking the stress out of managing a Strata Company
Kyra Chaired our Lifestyle Village Annual General meeting in a very professional but relaxed and friendly way. Our owners appreciated the opportunity to have their say and the meeting flowed without any problems.
- Incentivised Review No
Review collected in partnership with Richardson Strata Management Services
Amazing service every time
Richardson Strata have a high level of professionalism and respond quickly to queries.
My Strata manager is Savannah and she is really informative, professional and more than happy to help in any situation and provide the right advice for all my questions.
- Incentivised Review No
Do not use them
Never have I seen such a unprofessional business that do their best to get every dollar out of you for nothing in return. You do not want to do business with Richardson Strata Management.
- Incentivised Review No
Hi Jason, we've also responded to your Google review. We're sorry to hear about your experience so far and we'd really like to look into this further to rectify this issue. Can you please contact us o...
Read moren 9472 1833 and ask for Karen Richardson or email us at [email protected] with your property address and contact details as we cannot find your name in our system. Thank you17/3/21 Hi Jason, we haven't had any further contact from you via here, Google or our internal avenues. We take negative feedback like this, seriously and we'd hope if you had a genuine concern, you'...
Read mored allow us the opportunity to rectify the issue, or provide insight into a specific situation so we can come to a positive resolution. Unfortunately we can't escalate feedback like this without relevant property information.- Verified
Richardson is a breath of fresh air
I generally find dealing with Richardson Strata very good. I wish to reiterate that computer printers are very yesterday so requiring residents to complete hard copy forms is inconvenient at best. Queueing at Officeworks to have one sheet of paper printed out is a pain in the butt.
- Incentivised Review No
Review collected in partnership with Richardson Strata Management Services
Find out how Richardson Strata Management Services compares to other Strata & Property Management Services
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- 2 reviews
- 1 like
Great customer service!
I have recently dealt with Richardson Strata Management and they were very quick to respond to any and all of my queries. My Strata Manager was very informative and helpful - thanks
- Incentivised Review No
Thanks for the review, Abe :) Glad we could help!
Excellent services offered
It is a pleasure to deal with Richardson Strata Management. Rachael and her team, are always very responsive with phone calls and emails, and address the matters pertaining to our complex - in a very prompt manner. I highly recommend this company .
Deanne
- Incentivised Review No
Hi Deanne, thank you so much for your lovely review. We're glad our team has been able to assist and we'll pass this onto Rachael and Narelle. RSMS
- 9 reviews
- 3 likes
Got gate remote quickly
Narelle was super organised. I requested to pick up the security gate remote several weeks ago and she had one put aside for me. I was surprised that she remembered my name too!
- Incentivised Review No
Hi Joy, thank you for your review - we'll pass this onto Narelle. RSMS
Find out how Richardson Strata Management Services compares to other Strata & Property Management Services
Know better, choose better.
- Verified
Professional Service
I like to thank Savannah for her prompt and efficient turnaround for my requested information.
I found her very professional, knowledgable and she delivered within the timeframes she promised.
Thanks so much!
- Incentivised Review No
Hi John, thanks so much for the review. We'll pass this onto Savannah :)
Review collected in partnership with Richardson Strata Management Services
- Verified
Great customer service
Very quick and easy process with minimal effort on my part. I was dealing with an issue that transpired the strata was resonposible for, and there was no delay in organising a quote for someone to fix the problem. Savannah Meade was incredibly attentive, and prompt with her service, which can be a rare thing!
- Incentivised Review No
Hi Prue, thank you for the review and we're so happy we could make the process easy for you - we'll pass this onto Savannah. Have a great day!
Review collected in partnership with Richardson Strata Management Services
- Verified
Extremely satisfied
Been with RSM for many years and at all times including present with Savannah Meade, always been treated professionally & honestly, have recommended them to many & will continue to do so because of applied experience...
- Incentivised Review No
Hi Rob, thanks for the review! We're happy to help and we'll pass this onto Savannah.
Review collected in partnership with Richardson Strata Management Services
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Hi there, Country Build. Thank you for taking the time to leave us a Google review and PR review - we really appreciate it and we're so happy to hear that you have been happy with Marianne's service. ...
Read moreWe will pass your feedback onto her :) Have a great day, RSMS