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Reviews

3.2

656 reviews
5
(313)
4
(44)
3
(8)
2
(28)
1
(263)
  • Product Quality
    4.6 (181)
  • Return Claim MadeYes (19) · No (184)
  • Shipping
    4.6 (152)
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Libby

LibbySouthwest, VIC

  • 5 reviews

Love them!

published

Arrived quickly! They are my absolute fave haircare/ cosmetic go-to for cheap discount stuff (example: if a brand decides to rebrand so you get discounts on old packaging!) Thanks guys!

1 comment
Ry.com.au
Del G.Ry.com.au
Mel

MelPERTH

  • 70 reviews

Happy first time customer

published

Bought a Glam Palm straightener 4 days ago for $245 (best online price at the time). Used PayPal and then read all the reviews here so became rather nervous when I didn't receive an order confirmation or despatch details. Called their Sydney number this morning which connects to a UK base and the lovely guy apologised for the emails not going through. He said my item was scheduled for express delivery today. Sure enough, when I got home this afternoon, they were at my front door. Very happy first time customer.

1 comment
Ry.com.au
Del G.Ry.com.au
Karen

KarenSouth East Queensland, QLD

Easy Shopping Experience

published

With a wide range and easy to order at any time of day and night with delivery to my door, RY is in my eyes - the perfect shopping experience! Further the pricing is exceptionally reasonable.

1 comment
Ry.com.au
Del G.Ry.com.au
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Jo J.

Jo J.Metropolitan Adelaide, SA

AMAZING, ONE STOP SHOP!

published

An amazing one stop shop for all your beauty needs. Such a large range of goodies that are discounted, much more affordable than other sites. I purchase all my Dermalogica products from RY!!!

1 comment
Ry.com.au
Del G.Ry.com.au

Great range and service

published

They have a wide range of products and are often at a more discounted price than other beauty sites. The ordering/delivery process is quick and I love the free samples.

1 comment
Ry.com.au
Del G.Ry.com.au
Jodi

JodiSydney, NSW

Fantastic

published

I have now made several purchases, each time I have had exceptional service! Prices are fantastic, I have always previously purchase from my beautician but I am saving approximately $20.00 on each product Deliverys in most cases were received the next day! One very happy customer

1 comment
Ry.com.au
Del G.Ry.com.au
JNic

JNicSydney, NSW

  • 4 reviews

Great service

published

I've just recently made my first purchase from RY - so far so good! Quality products at great prices & quick delivery & I loved the free samples I received. Would buy from RY again!

1 comment
Ry.com.au
Del G.Ry.com.au
Sarah m

Sarah mPeel, WA

  • 6 reviews

Great site! Will order again

published

I have ordered a few things from this site, always fast delivery and great customer service! Highly recommend! There is so many products and always have stock of what I need.

1 comment
Ry.com.au
Del G.Ry.com.au
Rachel

RachelPerth, WA

  • 5 reviews

Best place to shop

published

I was looking for a waxing kit and found a great variety at RY. The products I received were on time and packed securely. I don't think it can get better.

1 comment
Ry.com.au
Del G.Ry.com.au
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Seonaid E.

Seonaid E.Metropolitan Adelaide, SA

Would recommend

published

The RY Website is easy to use. They offer Fast delivery. The Products are as described and the deals and specials make them very affordable. I am very satisfied. Would recommend the RY website.

1 comment
Ry.com.au
Del G.Ry.com.au
Reviewer

Reviewer

  • 3 reviews

Great Website

published

Fast delivery, cheaper prices than other cosmetic/beauty websites and always have great little specials and freebies going on. They also have a huge product range so you can get basically everything you need in the one place. Love that you can Afterpay as well. Would 100% recommend them to others.

1 comment
Ry.com.au
Del G.Ry.com.au
Lynne A.

Lynne A.Greater Melbourne (Inner), VIC

Davines Nou Nou Shampoo & Conditioner

published

It was great finding the products that I discovered in Milan, here on this website. The range of products are amazing. I am so very satisfied with my purchases and delivery was prompt, thanks again RY shopping with you is the best!

1 comment
Ry.com.au
Del G.Ry.com.au
Ran

RanSydney, NSW

Thanks RY!

published

I am a new user of RY, my good friend recommended me to purchase cosmetics and skincare products on RY website. Ten days ago, I bought the half price of hair essence. I received it very soon. The shopping experience is great. I will recommend it to my family and friends.

1 comment
Ry.com.au
Del G.Ry.com.au
Viv Pearson

Viv PearsonMurrumbidgee Region, NSW

  • Verified customer

I highly recommend RY website to everyone great service hasslefree and fast delivery

published

I've been buying beauty and hair products for many years I have a family of eight and we all use the products I purchased at this website. RY website would have to be the best by far and I've tried many. Great prices for everyone to enjoy fast delivery and hassle-free. I recommend this site and give it 110%
- Viv Pearson

1 comment
Ry.com.au
Del G.Ry.com.au
ian

ian

  • 4 reviews

Poor system

published

I brought products from this site realised my address was wrong immediately wrote them to change the Address as it was the weekend so email was the only option for contact a 24 hour response time was told there was nothing they could do as the items had been processed (not dispatched) just processed and the system doesnt let them change address and they Would have to wait for the products to come back befor they could rectify the address and if I had called them I would of be able to change it but it was the weekend so that was not an option so an apologie was all they could offer me poor system and poor service

1 comment
Ry.com.au
Del G.Ry.com.au
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Wendy4217

Wendy4217South East Queensland, QLD

  • 2 reviews

Great products

published

Great to be able to purchase hair products/ Pony lash products are brilliant. I am a regular purchaser from this company. Efficient service. Always delivered promptly. Excellent service at every order.

1 comment
Ry.com.au
Del G.Ry.com.au
Ashleigh

AshleighSouth East Queensland, QLD

easy shopping experience

published

had a fast and easy shopping experience with RY. would definitely purchase from them again. Items came packaged very well and shipping only took a few days. overall, very happy with my first experience with RY.

1 comment
Ry.com.au
Del G.Ry.com.au
Disappointed

Disappointed

  • 2 reviews

Misleading

published

Beware, even when buying from RY.com.au in AUD, using an Australian credit card you will be charged an international transaction fee. I was charged 2.5% as RY are not using an Australian payment processing system. No mention of this in the terms and conditions. Oh and live chat say its my problem to contact the bank. This company has gone way downhill since selling out to a foreign company. Lost a customer!

1 comment
Ry.com.au
Del G.Ry.com.au
Michelle

MichelleHunter Region, NSW

Best site for quality products

published

I have bought skin care products from RY for 2 years now, they stock great quality skin care, no site is cheaper & their delivery service is fabulous, I will not shop anywhere else.

1 comment
Ry.com.au
Del G.Ry.com.au

Never disappoints me

published

I always order the skin products I need for skin needling treatment from here as RY provides cheaper price with good samples. Other popular brand items are also on promotion prices many times. Shipping takes like 2 days (ACT). This time they're doing free water bottle promotion and quality of this bottle is really good for a free product! I'm gonna put some lemon in diffuser to drink. Thanks RY.

1 comment
Ry.com.au
Del G.Ry.com.au
Page 5 of 33
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Questions & Answers

GlendaHall

GlendaHallasked

On the 28/11/2019, my visa account shows 2 payments of $164.22.Paid to WWW.RY.COM.AU.GB.
Could you please advise what product the payment was for and why there were two payments?
My email is
[email protected]
Thanking you
Regards GlendaHall

3 answers
Ry.com.au
Del G.Ry.com.au

Thanks for contacting us Glenda.

I have messaged you via your account explaining this, there is nothing to be concerned about.

Thank you,
Matt

GlendaHall
GlendaHall

Thanks Matt. What account?
Regards Glenda

Ry.com.au
Del G.Ry.com.au

This would be via your Facial Co account.

Kind regards,
Matt

Chantelle L.

Chantelle L.asked

Order number is 174061705
I emailed about my order, it hasn’t been processed yet. But have just noticed in the new “The balm take me me home bronzers have ingredients I’m very allergic to. Please can I either cancel the order, or swap for The balm Bahama mama” as it’s the one I’ve always used for years with no problems. Thankyou

1 answer
Ry.com.au
Del G.Ry.com.au

Hello Chantelle,

I am sorry to hear this, I have just dropped you a message privately regarding this. Please sign in to view this and I can look into this.

Cheers,
Matt

Nessy

Nessyasked

HI, I have placed an order for GHD 6 days ago, it says the items have been dispatched but I havent received any notification of it. Have tried calling the customer service in NZ but no one answers the phone and they havent replied to my emails. Getting fed up as I need the items soon as heading away, if I had of known it was going to be this hard would have purchased them elsewhere!! Please can someone reply to me.

2 answers
Daria
Daria

Congrats! Next time read reviews about them. Not the best place to order

Ry.com.au
Del G.Ry.com.au

Thanks for taking the time to leave your review Nessy, I am sorry to hear of this matter.

Please can you respond to the message I have sent you and I can look into this.

Cheers,
Matt

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