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KellymGreater Melbourne (Metropolitan), VIC
Thrilled to have found RY
Thrilled to have found RY! Absolutely love this website and business. Awesome product range with fabulous prices. They do numerous sales too which is fantastic. Shipping is quick too.
Range of brands is impressive and convenient to have all in the one place.
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Good service and fast shipping
I have only just started using this site but have found it easy to navigate and really good customer service. Living in rural WA the parcels arrive really quickly!!Love the range of products and price ranges !!
1 comment
Del G.Ry.com.au
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
Have a great day, Matt
Similar opinion? Write a review on ieatwords.com.au!
Shipra BansalSydney, NSW
Fast delivery and good prices
I have been using ry.com.au for many years now it's always fast delivery and best prices in sydney. Products are awesome and even the product advisors. I generally buy dermalogica and skin institute products.
1 comment
Del G.Ry.com.au
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
Find out how Ry.com.au compares to other Beauty Product Retailers
Know better, choose better.
LisiGreat Southern, WA
- 3 reviews
Great store for people living in the regional areas
I live in Albany, Western Australia and there is limited choice for good priced hair and beauty supplies. I have been using Ry.com.au for many years and have never had an issue. The product range is excellent, complimented by an easy checkout process and updates on the delivery of goods. This is my “Go To” store!
1 comment
Del G.Ry.com.au
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
NikkiGreater Melbourne (Metropolitan), VIC
- 2 reviews
Love this site
I’ve been ordering from RY for several years now and have always been incredibly happy with their product range, prices and delivery time. Always my first stop for styling and hair care products.
1 comment
Del G.Ry.com.au
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
Great prices and prompt delivery
So far i have made two separate purchases. Products were a great price and free shipping is a bonus. No issues experienced and my orders both arrived within the expected time frame. I would use this site again.
1 comment
Del G.Ry.com.au
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
Jodi AllenSouth East Queensland, QLD
Great discounts & fast delivery!
Always great specials, quick delivery & a great range. With such a large range RY is my first port of call for all my face & hair products. Can’t recommend highly enough!
1 comment
Del G.Ry.com.au
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
Kimberley M.Richmond-Tweed, NSW
Love this website!
Regular sales and price drops on beauty products. This website is amazing! I can also order 2 days before I need the product and it will arrive in time, despite living in a regional area. Products always arrive well packed with no breakages and sometimes with surprise gift vouchers! They have such a wide variety of products suiting everybody from the beauty fanatic to the environment and animal mindful. I love this website, it is always my first stop when looking for any beauty product!
1 comment
Del G.Ry.com.au
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
LisaSouth East Queensland, QLD
My favourite online store!
I’m a returning customer and RY is my favourite online beauty store, great prices, fantastic range of products and fast shipping. Very easy to navigate through the store online and I am always happy with my purchases. Thank you guys
1 comment
Del G.Ry.com.au
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
Find out how Ry.com.au compares to other Beauty Product Retailers
Know better, choose better.
Crystal
- 2 reviews
Always have the best prices!
RY always has the best prices. Shipping is pretty quick. And they have a really big range of products, not just hair products but also makeup.
They often offer special discounts for members. Would recommend 10/10
1 comment
Del G.Ry.com.au
Thanks for the review Crystal!
We are so pleased to hear this. We strive to provide great buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
Won’t refund my money
These guys are a joke. They sent me out 4 hair wax’s, 1 or the wax’s was off and had leaked through the box. Obviously I didn’t want to keep the other products they had sent out so I had arranged to send them back with a refund.
They refunded me for the 1 hair wax’s that was broken and they have not refunded for the other 3. They also said they would refund my shipping costs as it was a faulty product. I’m now out of pocket $90.29. This fiasco has been going on for nearly a month. They have their products back and have had for 3 weeks. All I want is my money back. These guys are horrible with reply’s and I feel like they do that so you give up. But I won’t be giving up and I’ll be taking this further.
3 comments
Del G.Ry.com.au
Lucy I am so sorry to hear this, I am confident I can get this resolved but at present I cannot locate your account.
Can you please reply back with an order number and I can get this looked into?... Read more
Kind regards, Matt188673026
You guys haven’t replied back through the message app but you can reply to bad reviews ??
Del G.Ry.com.au
Hello,
I can see a member of the Customer Service Team has processed this, they will shortly contact you back regarding this matter.... Read more
I can assure you we are doing all we can regarding this matter. Kind regards, MattSimilar opinion? Write a review on ieatwords.com.au!
RaniMid North Coast, NSW
Absolute Joke why even have customer service.
Placed an order for a bundle of skin care items that were "in stock" and were meant to be dispatched within 24 hours. A week later I contacted the customer service team as my products still hadn't been sent. Was told that they were still waiting for the stock to arrive at the distribution warehouse and that my order would be sent by the end of that week. Another week goes by and I contacted them again to be told that they didn't have an expected date did I want to keep the order or cancel it. I decided to keep it because I really wanted the pro...Read more
ducts and it was a great deal at the time. Flash forward to a month after I placed the order when I received an email saying my order was cancelled and refunded. I contacted the customer service team to see if they could just send the same items individually instead of in the bundle as they were still in stock. Was told "theres absolutely no way we can honour it" despite the fact that the entire experience had been a complete mess. Will never order from them again. Suggest no one else does either completely unprofessional.3 comments
Del G.Ry.com.au
Rani I am so sorry to hear of this, I can advise we attempted to source this bundle from other suppliers but we were not able to. Due to this, we had to process a cancellation and I apologise for any ... Read more
disappointment caused. I do want to look into this and contact you personally, can you please provide me an order number and I can message you?186244298
Del G.Ry.com.au
Hello Rani,
I have messaged you via your account now.... Read more
Kind regards, MattSimilar opinion? Write a review on ieatwords.com.au!
- Verified customer
Worst customer service I experienced
I ordered some products from Olaplex from them; not long after the brand made a safety recall on the product, so obviously I contact their customer service for an exchange or refund, I called, emailed and chat with 3 different persons and received no compensation for the product who is unsafe to use, thank you for literally nothing, you should be ashamed of yourself, will never order from them again that is for sure!
3 comments
Del G.Ry.com.au
Ingrid I am so sorry to hear of this matter, I do want to get this resolved.
At present I cannot locate your order/account. Can you please respond back and provide me with an order number?... Read more
I will be able to get this resolved. Kind regards, MattHey Matt, thank you for coming back to me, the order number was 186601142 thank you, appreciate that finally someone is coming back to me
Del G.Ry.com.au
Hello Ingrid,
Thank you for confirming this, I have messaged you via your account now. I will get this resolved for you.... Read more
Cheers, MattSimilar opinion? Write a review on ieatwords.com.au!
cbear15South East Queensland, QLD
- 36 reviews
- Verified customer
Poor Customer Service
I purchased two Dermalogica products using afterpay, received quickly and well packaged - all good .. BUT, then they sent the same items again ( all good, not charged ) - did the honest thing and phoned them to say you've sent extra items and they want me to pay for shipping to return them, they say they'll refund shipping but are very vague when I asked how they'd refund it ? to my bank account ? to my account with them ? As it their mistake I think they should send me a reply paid address like other online retailers do - not happy at all..... it's sad, as I might've been a long time customer as I absolutely love the products I ordered.
Such a shame....
2 comments
replied three days ago to RY - still waiting for my answer .hope to get this sorted ASAP
Del G.Ry.com.au
Hello,
I have messaged you via your account, please sign in to view this and get back to me.... Read more
Kind regards, MattSimilar opinion? Write a review on ieatwords.com.au!
Shaniece R.South East Queensland, QLD
- 2 reviews
- Verified customer
Scam and false advertising
Order number: 185827968
They claimed to of had 30% off the sheamoisture range and if you purchase two of more products you will receive two free gifts from the sheamoisture body range. At checkout I was reminded of this offer and able to select my two gifts however after I paid and my order arrived the gifts werent in the box, I contacted RY customer service and they were very blunt and explained that I wasnt eligible and thats why I didnt get them. Even after including screenshots and evidence that I was eligible for these gifts they eventually told me they dont come in the size advertised. They still have the deal going and they still dont want to take responsibility or refund me.
1 comment
Del G.Ry.com.au
Hello Shaniece,
I am sorry to hear of this matter, I can see Alan from our Customer Relations Team messaged you regarding this. Can you please sign into your account and contact us back, we will be able to assist further.... Read more
Kind regards, MattSimilar opinion? Write a review on ieatwords.com.au!
Find out how Ry.com.au compares to other Beauty Product Retailers
Know better, choose better.
jamieGreater Melbourne (Metropolitan), VIC
Great products & deals! but make sure to search around - specifically products marketed as gender specific
Purchased a Medik8 set of 2 x moisturisers and 1 x cleanser during a sale so ended up getting a great deal! The products and product packaging was great, but the medik8 box the products come in did have some ware on the corners/folds which may not have been ideal if it was purchase as a gift. Otherwise the products are great and ended up finding an active discount code through the chrome extension HONEY as well.
Did find on their website that the same products included in 2 medik8 sets were provided as a 'for women' set and a 'for men' set. T...Read more
he price difference between the exact same set with the exact same products was around $30-$40 AUD. (There is no difference in smell, ingredients or packaging of the products, just the medik8 box which was black, instead of white). If marketing products as gender specific, I would hope that the same/equivalent products are priced the same. Really great quality products at reasonable prices, but would suggest to just quickly search around on their website to get the best deal.1 comment
Del G.Ry.com.au
Thanks for the review Jamie, I am pleased to hear you got a great deal with us.
I am pleased you got to use a discount code as well!... Read more
If you have any questions please contact us on Live Chat and we can provide more information about the men and women's set we provide. Kind regards, MattSimilar opinion? Write a review on ieatwords.com.au!
Great service
Easy to use website with an excellent range of international products. Prices are fair, as are the delivery charges. My only gripe is than I have been bombarded by emails offering me other products I have no interest in, on an almost daily basis....please be aware I will buy again in my own good time and regular emails will not get you more sales.
1 comment
Del G.Ry.com.au
Thanks for the review!
We are so pleased to hear this. We strive to provide great buying experiences. ... Read more
If you wish to turn off marketing emails, please do this on your account or by contacting us by Live Chat. Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
jenferAdelaide
- 6 reviews
Best Place
I love everything I purchase the products are great. Would highly recommend RY as it is a fast no fuss transaction and a fast delivery . Very easy to find the products you love.
1 comment
Del G.Ry.com.au
Thanks for the review!
We are so pleased to hear this. We strive to provide great buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
The worst buying experience I have ever had.
I tried to order some ghd straighteners and a hairdryer for over $400 about 3 weeks ago. I am on holiday in New Zealand. The products got stuck at customs. I had no notifications - nothing. When I looked at my tracking all it said was held at customs - documentation requested. RY said to contact customs. I contacted customs they said it was RY needed to sort it. I went back to RY who then contacted courier who gave me a tracking number and a phone number - I rang this and they said the parcel could not be found on their systems. By this point i...Read more
t was already 2 weeks since order and way past expected delivery and as I am holiday I was changing addresses so could no longer take delivery. Another 3 or 4 messages later and they have still not managed to organise this. I have wasted several hours of my life trying to sort this out with absolutely nothing to show for it. This was my first order and I think it will be my last. If I was you I would not use. If there is the smallest problem they seem completely incapable of resolving.5 comments
Del G.Ry.com.au
Suzanne I am so sorry to hear of this, I do want to get this resolved for you.
At present I cannot locate your account, can you please reply with an order number. I am confident I can get this resolved for you!... Read more
Cheers, Matt182686503 is the order number. Now over 3 weeks since initial order and I am still $424 out of pocket. When will I get my money back so I can put this dreadful experience behind me?
Del G.Ry.com.au
Hello Suzanne,
I can see this matter was resolved by Tracie, I do apologise for the delay.... Read more
Kind regards, MattSimilar opinion? Write a review on ieatwords.com.au!
LibbySouthwest, VIC
- 5 reviews
Love them!
Arrived quickly! They are my absolute fave haircare/ cosmetic go-to for cheap discount stuff (example: if a brand decides to rebrand so you get discounts on old packaging!) Thanks guys!
1 comment
Del G.Ry.com.au
Thanks for the review!
We are so pleased to hear this. We strive to provide great buying experiences. ... Read more
Have a great day, MattSimilar opinion? Write a review on ieatwords.com.au!
Questions & Answers
GlendaHallasked
On the 28/11/2019, my visa account shows 2 payments of $164.22.Paid to WWW.RY.COM.AU.GB.
Could you please advise what product the payment was for and why there were two payments?
My email is
[email protected]
Thanking you
Regards GlendaHall
3 answers
Del G.Ry.com.au
Thanks for contacting us Glenda.
I have messaged you via your account explaining this, there is nothing to be concerned about.
Thank you,
Matt
Thanks Matt. What account?
Regards Glenda
Del G.Ry.com.au
This would be via your Facial Co account.
Kind regards,
Matt
Chantelle L.asked
Order number is 174061705
I emailed about my order, it hasn’t been processed yet. But have just noticed in the new “The balm take me me home bronzers have ingredients I’m very allergic to. Please can I either cancel the order, or swap for The balm Bahama mama” as it’s the one I’ve always used for years with no problems. Thankyou
1 answer
Del G.Ry.com.au
Hello Chantelle,
I am sorry to hear this, I have just dropped you a message privately regarding this. Please sign in to view this and I can look into this.
Cheers,
Matt
Nessyasked
HI, I have placed an order for GHD 6 days ago, it says the items have been dispatched but I havent received any notification of it. Have tried calling the customer service in NZ but no one answers the phone and they havent replied to my emails. Getting fed up as I need the items soon as heading away, if I had of known it was going to be this hard would have purchased them elsewhere!! Please can someone reply to me.
2 answers
Congrats! Next time read reviews about them. Not the best place to order
Del G.Ry.com.au
Thanks for taking the time to leave your review Nessy, I am sorry to hear of this matter.
Please can you respond to the message I have sent you and I can look into this.
Cheers,
Matt
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Del G.Ry.com.au
Thanks for the review!
We are so pleased to hear this. We strive to provide smooth buying experiences. ... Read more
Have a great day, Matt