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Reviews

3.2

655 reviews
5
(312)
4
(44)
3
(8)
2
(28)
1
(263)
  • Product Quality
    4.6 (180)
  • Return Claim MadeYes (19) · No (183)
  • Shipping
    4.6 (151)
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Kellym

KellymGreater Melbourne (Metropolitan), VIC

Thrilled to have found RY

published

Thrilled to have found RY! Absolutely love this website and business. Awesome product range with fabulous prices. They do numerous sales too which is fantastic. Shipping is quick too.
Range of brands is impressive and convenient to have all in the one place.

1 comment
Ry.com.au
Del G.Ry.com.au

Good service and fast shipping

published

I have only just started using this site but have found it easy to navigate and really good customer service. Living in rural WA the parcels arrive really quickly!!Love the range of products and price ranges !!

1 comment
Ry.com.au
Del G.Ry.com.au
Shipra Bansal

Shipra BansalSydney, NSW

Fast delivery and good prices

published

I have been using ry.com.au for many years now it's always fast delivery and best prices in sydney. Products are awesome and even the product advisors. I generally buy dermalogica and skin institute products.

1 comment
Ry.com.au
Del G.Ry.com.au
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Lisi

LisiGreat Southern, WA

  • 3 reviews

Great store for people living in the regional areas

published

I live in Albany, Western Australia and there is limited choice for good priced hair and beauty supplies. I have been using Ry.com.au for many years and have never had an issue. The product range is excellent, complimented by an easy checkout process and updates on the delivery of goods. This is my “Go To” store!

1 comment
Ry.com.au
Del G.Ry.com.au
Nikki

NikkiGreater Melbourne (Metropolitan), VIC

  • 2 reviews

Love this site

published

I’ve been ordering from RY for several years now and have always been incredibly happy with their product range, prices and delivery time. Always my first stop for styling and hair care products.

1 comment
Ry.com.au
Del G.Ry.com.au

Great prices and prompt delivery

published

So far i have made two separate purchases. Products were a great price and free shipping is a bonus. No issues experienced and my orders both arrived within the expected time frame. I would use this site again.

1 comment
Ry.com.au
Del G.Ry.com.au
Jodi Allen

Jodi AllenSouth East Queensland, QLD

Great discounts & fast delivery!

published

Always great specials, quick delivery & a great range. With such a large range RY is my first port of call for all my face & hair products. Can’t recommend highly enough!

1 comment
Ry.com.au
Del G.Ry.com.au
Kimberley M.

Kimberley M.Richmond-Tweed, NSW

Love this website!

published

Regular sales and price drops on beauty products. This website is amazing! I can also order 2 days before I need the product and it will arrive in time, despite living in a regional area. Products always arrive well packed with no breakages and sometimes with surprise gift vouchers! They have such a wide variety of products suiting everybody from the beauty fanatic to the environment and animal mindful. I love this website, it is always my first stop when looking for any beauty product!

1 comment
Ry.com.au
Del G.Ry.com.au
Lisa

LisaSouth East Queensland, QLD

My favourite online store!

published

I’m a returning customer and RY is my favourite online beauty store, great prices, fantastic range of products and fast shipping. Very easy to navigate through the store online and I am always happy with my purchases. Thank you guys

1 comment
Ry.com.au
Del G.Ry.com.au
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Crystal

Crystal

  • 2 reviews

Always have the best prices!

published

RY always has the best prices. Shipping is pretty quick. And they have a really big range of products, not just hair products but also makeup.
They often offer special discounts for members. Would recommend 10/10

1 comment
Ry.com.au
Del G.Ry.com.au

Won’t refund my money

published

These guys are a joke. They sent me out 4 hair wax’s, 1 or the wax’s was off and had leaked through the box. Obviously I didn’t want to keep the other products they had sent out so I had arranged to send them back with a refund.
They refunded me for the 1 hair wax’s that was broken and they have not refunded for the other 3. They also said they would refund my shipping costs as it was a faulty product. I’m now out of pocket $90.29. This fiasco has been going on for nearly a month. They have their products back and have had for 3 weeks. All I want is my money back. These guys are horrible with reply’s and I feel like they do that so you give up. But I won’t be giving up and I’ll be taking this further.

3 comments
Ry.com.au
Del G.Ry.com.au
Lucy.
Lucy.

188673026
You guys haven’t replied back through the message app but you can reply to bad reviews ??

Ry.com.au
Del G.Ry.com.au
Rani

RaniMid North Coast, NSW

Absolute Joke why even have customer service.

published
3 comments
Ry.com.au
Del G.Ry.com.au
Rani
Rani

186244298

Ry.com.au
Del G.Ry.com.au
  • Verified customer

Worst customer service I experienced

published

I ordered some products from Olaplex from them; not long after the brand made a safety recall on the product, so obviously I contact their customer service for an exchange or refund, I called, emailed and chat with 3 different persons and received no compensation for the product who is unsafe to use, thank you for literally nothing, you should be ashamed of yourself, will never order from them again that is for sure!

3 comments
Ry.com.au
Del G.Ry.com.au
Ingrid
Ingrid

Hey Matt, thank you for coming back to me, the order number was 186601142 thank you, appreciate that finally someone is coming back to me

Ry.com.au
Del G.Ry.com.au
cbear15

cbear15South East Queensland, QLD

  • 36 reviews
  • Verified customer

Poor Customer Service

published

I purchased two Dermalogica products using afterpay, received quickly and well packaged - all good .. BUT, then they sent the same items again ( all good, not charged ) - did the honest thing and phoned them to say you've sent extra items and they want me to pay for shipping to return them, they say they'll refund shipping but are very vague when I asked how they'd refund it ? to my bank account ? to my account with them ? As it their mistake I think they should send me a reply paid address like other online retailers do - not happy at all..... it's sad, as I might've been a long time customer as I absolutely love the products I ordered.
Such a shame....

2 comments
cbear15
cbear15

replied three days ago to RY - still waiting for my answer .hope to get this sorted ASAP

Ry.com.au
Del G.Ry.com.au
Shaniece R.

Shaniece R.South East Queensland, QLD

  • 2 reviews
  • Verified customer

Scam and false advertising

published

Order number: 185827968
They claimed to of had 30% off the sheamoisture range and if you purchase two of more products you will receive two free gifts from the sheamoisture body range. At checkout I was reminded of this offer and able to select my two gifts however after I paid and my order arrived the gifts werent in the box, I contacted RY customer service and they were very blunt and explained that I wasnt eligible and thats why I didnt get them. Even after including screenshots and evidence that I was eligible for these gifts they eventually told me they dont come in the size advertised. They still have the deal going and they still dont want to take responsibility or refund me.

1 comment
Ry.com.au
Del G.Ry.com.au
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jamie

jamieGreater Melbourne (Metropolitan), VIC

Great products & deals! but make sure to search around - specifically products marketed as gender specific

published
  • +1
1 comment
Ry.com.au
Del G.Ry.com.au

Great service

published

Easy to use website with an excellent range of international products. Prices are fair, as are the delivery charges. My only gripe is than I have been bombarded by emails offering me other products I have no interest in, on an almost daily basis....please be aware I will buy again in my own good time and regular emails will not get you more sales.

1 comment
Ry.com.au
Del G.Ry.com.au
jenfer

jenferAdelaide

  • 6 reviews

Best Place

published

I love everything I purchase the products are great. Would highly recommend RY as it is a fast no fuss transaction and a fast delivery . Very easy to find the products you love.

1 comment
Ry.com.au
Del G.Ry.com.au

The worst buying experience I have ever had.

published
5 comments
Ry.com.au
Del G.Ry.com.au
Suzanne B.
Suzanne B.

182686503 is the order number. Now over 3 weeks since initial order and I am still $424 out of pocket. When will I get my money back so I can put this dreadful experience behind me?

Ry.com.au
Del G.Ry.com.au
Libby

LibbySouthwest, VIC

  • 5 reviews

Love them!

published

Arrived quickly! They are my absolute fave haircare/ cosmetic go-to for cheap discount stuff (example: if a brand decides to rebrand so you get discounts on old packaging!) Thanks guys!

1 comment
Ry.com.au
Del G.Ry.com.au
Page 4 of 33
See all Ry.com.au reviews

Questions & Answers

GlendaHall

GlendaHallasked

On the 28/11/2019, my visa account shows 2 payments of $164.22.Paid to WWW.RY.COM.AU.GB.
Could you please advise what product the payment was for and why there were two payments?
My email is
[email protected]
Thanking you
Regards GlendaHall

3 answers
Ry.com.au
Del G.Ry.com.au

Thanks for contacting us Glenda.

I have messaged you via your account explaining this, there is nothing to be concerned about.

Thank you,
Matt

GlendaHall
GlendaHall

Thanks Matt. What account?
Regards Glenda

Ry.com.au
Del G.Ry.com.au

This would be via your Facial Co account.

Kind regards,
Matt

Chantelle L.

Chantelle L.asked

Order number is 174061705
I emailed about my order, it hasn’t been processed yet. But have just noticed in the new “The balm take me me home bronzers have ingredients I’m very allergic to. Please can I either cancel the order, or swap for The balm Bahama mama” as it’s the one I’ve always used for years with no problems. Thankyou

1 answer
Ry.com.au
Del G.Ry.com.au

Hello Chantelle,

I am sorry to hear this, I have just dropped you a message privately regarding this. Please sign in to view this and I can look into this.

Cheers,
Matt

Nessy

Nessyasked

HI, I have placed an order for GHD 6 days ago, it says the items have been dispatched but I havent received any notification of it. Have tried calling the customer service in NZ but no one answers the phone and they havent replied to my emails. Getting fed up as I need the items soon as heading away, if I had of known it was going to be this hard would have purchased them elsewhere!! Please can someone reply to me.

2 answers
Daria
Daria

Congrats! Next time read reviews about them. Not the best place to order

Ry.com.au
Del G.Ry.com.au

Thanks for taking the time to leave your review Nessy, I am sorry to hear of this matter.

Please can you respond to the message I have sent you and I can look into this.

Cheers,
Matt

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