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Samsung Duct S AC160/180/200JNHFKH/SA Series
AC160JNHFKH/SA (16kW), AC071HCAFKH (7.1kW, Outdoor Unit), AC180JNHFKH/SA (18kW), AC200JNHFKH/SA (20kW)
Sam34Canberra 2600, ACT
- 3 reviews
Very disappointed and frustrated with customer care
I moved in a brand new house with Samsung Ducted reverse cycling system. The air conditioning stops working in less than a few weeks. I called customer care, they sent a technician to check the system and determine whether it a warranty issue.
I am an Engineer and I know all products have a failure rate that’s why manufacturer offering warranty on their product. But I had my worse ever experience with Samsung after sales customer support. I left without heater for more than 5 weeks in freezing cold weather with baby.
The technician was keep te...Read more
lling me that he is waiting for parts to come from Samsung. I can't understand why the Samsung technician shouldn't carry a few boards around in their UTE to fix the problem on spot and why it is taking so long to post a part to an Australian major city. I called several times to customer care and every time I was told that they will follow it up and someone will call me back in 24 to 48 hr but no one contacted me. Finally, after I took legal action under the Australian Consumer Law, someone contacted me to apologise for the inconvenient but no timeframe or solution to fix the aircon. When I asked to make a formal complaint, the Samsung care team didn't give me a chance. I am so disappointed and frustrated that if it was a split system, I was more than happy to throw it away and install a well reputable manufacturer's air con, but removing a ducted system and repairing the damage is expensive and inconvenient.
Purchased in January 2021 at Samsung.
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Ritu B.Metropolitan Adelaide, SA
Not worth buying/ no customer satisfaction
I bought a newly built house and this Samsung inverter reverse cycle Ducted Air Conditioner was already installed in it. Its just been over one year and the outer unit is not working. It is mentioned on website that it comes with 5 year warranty but I kept on trying to contact this customer care service but no response after being on ph for hours. I suggest they do not care about customers and their product are useless. I strongly advised not to buy from samsung brand. There customer services are very poor and dont care about customer satisfaction. Dont buy SAMSUNG product.
Purchased in May 2021.
2 comments
the number you have given doesn't work. its been saying invalid options when i press 1 or options it gives.
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RAV4 GXL 2.2 DEISELGreater Melbourne (Outer), VIC
- 18 reviews
- 1 like
- AC160JNHFKH/SA (16kW)
- Verified purchase
Amazing
We just installed new ducted with 8 point by weather world Fawkner its excellent system so silent and cooling its freezing, Im so happy kids more than happy after complaining from heat ;cooling the house in less 30 minute
Purchased in November 2021 at Weather world for A$10,400.00.
1 comment
KathSamsung
Fantastic to hear you are enjoying your new Samsung air conditioner! Your feedback is greatly appreciated and will forwarded to the team. Should you have any enquiries, please don't hesitate to send us a private message.
Kath
Samsung AU
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Find out how Samsung Duct S AC160/180/200JNHFKH/SA Series compares to other Ducted Air Conditioners
Know better, choose better.
Mark
- 5 reviews
it is ok
cools well and heats well, however can take a while to come on at first and sometimes will stay on when the set point temperature has been reached. wifi app can disconnect also.
1 comment
KathSamsung
Hi Mark, we appreciate the time spent to give your review on your Samsung air-conditioner. Your feedback is greatly appreciated and will be forwarded to the team so we can further improve our products... Read more
. If you are experiencing any issues or have any enquiries, I have provided a link to our support page for air-conditioners. https://www.samsung.com/au/business/air-conditioners/for-home/Similar opinion? Write a review on ieatwords.com.au!
TradingspaceIllawarra, NSW
- 2 reviews
- 1 like
- AC160JNHFKH/SA (16kW)
- Verified purchase
Samsung 16kW Ducted Air Conditioning (AC160JXAFNH) Pain and Frustration
I have just replaced my working 18 year-old Daikin non-inverter based ducted air conditioning system with a Samsung 16kW inverter based system. The brand new Samsung unit was delivered dead-on-arrival. It was supposed to have 3.5kg of refrigerant pre-loaded from the factory. This had all leaked out. I called the Samsung Customer Care number to arrange for a replacement and was immediately treated as a criminal. The operator would not accept that I had a brand new uncommissioned system that needed replacing. She tried to initiate a repair job...Read more
, but only on condition that my licensed installer had not damaged the system. She then proceeded to read me Samsung’s repair Terms and Conditions all of which were intended to remove Samsung’s obligation to repair a product under warranty. She insisted on sending me a contract to sign which was an obvious attempt to have me sign away my rights under Australian Consumer Legislation (ACL). Finally she settled on having a Samsung contracted installer perform a full audit of what my licensed installer had done. The contractor was a competitor to my installer and had previously quoted me on a non-Samsung ducted system. The audit was done two weeks later and no faults or damage due to the installation were found. A further two weeks later another new unit was delivered only because I had threatened (not idly) to start legal proceedings to enforce my rights under ACL to receive a replacement unit for a product that had been shipped with a major fault. An install which should have taken only two days took thirty days and caused pain and frustration both to myself and my small business licensed installer. He was understandably very concerned about his industry reputation. Samsung’s support for its new air conditioning products and the businesses who install them is disgraceful. Based on my dealings with their customer support, I will have my legal case ready for any future warranty claims.1 comment
MickSamsung
I’m really sorry to hear of the experience you've had so far and that we didn't meet your expectations. If you wish to discuss this further, our best point of contact is to send us a PM on Facebook wi... Read more
th a copy of this review and some more information. > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
HarpreetVictoria, Australia
- 2 reviews
Never recommended anyone for last 3 years
I would give 0 ☆if I got an option, I had ducted system installed & got lots of trouble & service agents send unprofessional trade person mostly to attend service call,only phones are ok
No other products
Purchased in March 2021.
1 comment
Samsung AUSamsung
I’m really sorry to hear of the experience you've had so far and that we weren’t able meet your expectations. If you wish to discuss this further, our best point of contact is to send us a PM on Faceb... Read more
ook with a copy of this review and some more information. > m.me/SamsungAustraliaSimilar opinion? Write a review on ieatwords.com.au!
Parklea2153Sydney, NSW
- 2 reviews
- 4 likes
- Duct S AC160/180/200JNHFKH/SA Series
- Verified purchase
Samsung AC160 - worth considering - efficient AC - with Airtouch3
I recently had a Samsung AC160 ducted AC installed. it was replacing a 12 year old carrier system that had run out of gas, It has now been 4 weeks and i have been impressed on how quiet the system is and how efficient it runs.
Also included in the installation was a Airtouch3 controller.
The AC when running cools the house down as expected - but I have been very impressed with how efficient the system is. While it's a 16Kw AC - the unit has a digital inverter which allows it to varry the load when needed and thus use less electricity than ...Read more
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Questions & Answers
Ronasked
Bouht this 18kw unit recently, pretty hopeless compared to my old Mitsubishi. Even when the Mitsubishi was dying after 20YEARS it performed better than this Samsung.
1 answer
MickSamsung
I’m really sorry to hear of the experience you've had so far and that we didn't meet your expectations. We’ll be passing your feedback on internally but if you wish to discuss this further, you can contact us via Product reviews private message system but our best point of contact is to send us a PM on Facebook with a copy of this review and some more information.
Mick
Samsung AU
Apisit T.asked
Outdoor unit price
2 answers
I’m not sure mate I perched whole system kit cost $10400 installed
AdaSamsung
Hi Apisit, for all A/C enquiries, we recommend for you to reach out to the relevant department via:
https://www.samsung.com/au/business/air-conditioners/for-home/
Ada
Samsung AU
Farhadasked
Hi there,
I keep hearing/reading bad reviews about Samsung Ducted Air Contioning system - especially how poor your servicing team is in Melbourne. Any indication this has/will improve?
1 answer
Farhad go to weather world Fawkner ask for peter he will give you beast advice Im very happy with my Samsung
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AdaSamsung
Hi Ritu, we recommend for you to reach out to our A/C department directly on 1300 362 603 for further assistance. Alternatively, you can also send us a message via the link below.
messenger.com/t/samsungaustralia... Read more
Ada Samsung AU