Read also:
bauhn 65 inch tv review pope retractable hose reel review archer gas log fire manual bridgestone serenity plus review australia kmart 3.2 litre air fryerSamsung Family Hub (page 2 of 2)
SRF671BFH2 (671L), SRF670BFH, SRF651BFH3 (651L), etc...Reviewer Photos & Videos
SAMSUNG FRIDGE
I find that the ice maker keeps freezing up for the ice cube feature, I have since defrosted the fridge, and turned off the feature, it does not freeze up, keep temp in the fridge perfect. I always thought this to a problem of the fridge, not the ice maker, the ice maker causing the fridge to not work. If you have no temp problems, efrost the fridge and then turn the ice maker off completely, I can always buy ice cubes, now the fridge works perfect.
Similar opinion? Write a review on ieatwords.com.au!
Extremely frustrating
Family hub feature is total crap. It constantly disconnects from wifi, Pandora stops all the time, it's 10 feet from the router/modem and cant get a signal. Xfininty blames Samsung, Samsung blames Pandora and nobody can get it working. Horrible product. Do no waste your money. I want a complete full refund.
Similar opinion? Write a review on ieatwords.com.au!
Gerard FennessyGreater Melbourne (Metropolitan), VIC
- 4 reviews
- 3 likes
- Family Hub SRF670BFH
- Verified purchase
Good basic fridge, but terrible Woolworths app and Ice Maker
A nice fridge, with a price tag to match. The main problems: (1) Woolworths app FAIL, (2) Ice Maker FAIL and (3) Pandora FAIL.
(1) The Woolworths shopping app is amazing... when it works. It needs to be reset/restarted **EVERY TIME** you leave the fridge. Add a few groceries - easy peazy, super simple - go away, then open the app and ... it crashes! Have to restart it before the search function works or to add groceries. Further, when you try to add groceries, you can't press the "+" button (even though it is there) - you have to tap the nu...Read more
mber, then add a number - once you do this, the list goes back to the top - you have to scroll down to add further groceries. So user unfriendly. And now the "default list" doesn't work. (2) Ice maker - as per another review - does not make enough ice! Have tried resetting etc, but you cannot get more than 4 glasses of ice per day. Samsung asked me to do about 6 things - did them all, but the icemaker is miserly. But why? It's pretty simple... (3) Advertised with Pandora - but then Pandora ditched Australia.... verging on false advertising... I have emailed Samsung 3 times regarding the first 2 issues - simply fobbed off regarding the ice maker, and told "Woolworths is responsible for the app". Asked Woolworths - Woolworths says "not our problem, it's a different platform, we have passed on to our app development team, and it's a samsung problem." At the end of the day, the fridge would be amazing if the Woolworths shopping app and ice maker worked well... It seems that no-one is interested in fixing these. I did pay for a 6 year warranty - if the app and ice maker do not work properly, the warranty probably needs to be honoured... Hmmmmmm.... Waiting for a response from Samsung...Similar opinion? Write a review on ieatwords.com.au!
Find out how Samsung Family Hub compares to other French Door Fridges / Refrigerators
Know better, choose better.
ProfKennRFar North Queensland, QLD
- 5 reviews
Crap Customer Service Samsung
Must have phoned the Samsung 1300 customer support number about 10 times. Each time, "We cannot solve your problem so we will escalate your query and phone you back"!! Phone call Never eventuates so problems remain.... Must have wasted hours on the phone talking with people who do NOT know this product! Fridge itself is OK, has limited supply of ice in that it runs out after about 50 cubes, on a hot day with kids.. this is useless... check thoroughly before spending heaps on this fridge...
Similar opinion? Write a review on ieatwords.com.au!
Chucky110Victoria, Australia
- 14 reviews
- 2 likes
Love it.
Bought this fridge about a month ago, was worried it would not fit through the front door but luckily it did. (normal size front door) Love being able to see in the fridge without opening it. Can use it to play spotify or youtube as the speakers are really good. one on each of the top doors. Bottom right can be used as either another freezer, wine chiller, used for fish or perfect temp for ice cream.
Similar opinion? Write a review on ieatwords.com.au!
PamMGreater Melbourne (Outer), VIC
- 11 reviews
A funky fridge
A very stylish & modern looking fridge. Love the display which is like a big iPad. There's so many options available & im not on top of all the features. Love the temperature control options. The camera inside the fridge to view the stuff that u got in the fridge instead of having to open the fridge is cool feature but u could only see what's on the shelves in top compartment. So far I love this fridge, but I think it's too early to give 5 stars :)
Similar opinion? Write a review on ieatwords.com.au!
Daisy
- 2 reviews
great
fridge is quite large, the tablet thing is alright. everything works fine. only problem is that there is no way of downloading more apps on the samsung screen and no way to delete? also wish they had a shelf for egg storage. you can control the temperature of each door so thats also cool.
Similar opinion? Write a review on ieatwords.com.au!
ProfKennRFar North Queensland, QLD
- 5 reviews
Crap service from Samsung customer service
Ok, is fine fridge but one app (Club des Chefs) doesn't work at all... phoned Samubg service, lady with hard-to-understand accent couldn't help, so query was 'escalated' and would get back in 24 - 48 hours... no answer 10 days later..... for a very expensive fridge this is completely unacceptable...
1 comment
Similar opinion? Write a review on ieatwords.com.au!
Questions & Answers
James G.asked
We are looking at a new Hub but these reviews are not glowing. What concerns me most is contacting Samsung via Facebook if we experience issues. I am not a teenager, does Samsung not have a reliable customer service centre with a traditional phone number? Why is a Facebook PM the best way to make contact, sounds quite unprofessional. Regards James
1 answer
AdaSamsung
Hi James, as we are the Social Media team, it would be best for you to reach out to our team via our social media channels.
Alternatively, you can also reach out to our Customer Care team on 1300 362 603, our live chat and support channels.
For more info:
https://www.samsung.com/au/support/
Ada
Samsung AU
Daryl Mansonasked
How deep should the kitchen cupboards be to house the 825L Family Hub Refrigerator French Door - SRF825BFH4 nicely. Most fridges work on 600mm but this fridge is deeper. What is the depth measurement without doors?
2 answers
MickSamsung
Hey Daryl, the Family Hub line comes in different sizes. So we’re better able to answer this, would you be able to specify which model and capacity you’re looking at?
Mick
Samsung Australia
Is 825L French door SRF825BFH4 not specific enough?
I downloaded the manual and found out it is 748mm.
Cheers.
Pipaasked
Is it true that the calandras only works for appointments 4 months in advance?
1 answer
AdaSamsung
This is not true, Pipa. However, if you are experiencing troubles with this, please feel free to let us know.
Ada
Samsung AU
ieatwords.com.au has affiliate partnerships. These do not influence our content moderation policies in any way, though ieatwords.com.au may earn commissions for products/services purchased via affiliate links.
ProfKennR
DO NOT BUY this fridge if you expect the apps to work... we had trouble with Le Chef, now STICKYBOARD doesn't work.. SAMSUNG service are USELESS - they say they'll escalate it and phone back but neve... Read more
r do... CRAP service for a VERY EXPENSIVE FRIDGE...