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Reviews

3.0

28 reviews
5
(8)
4
(4)
3
(5)
2
(2)
1
(9)
  • Build Quality
    3.1 (9)
  • Value for Money
    2.6 (9)
  • Ease of Use
    3.6 (8)
  • Cleaning & Maintenance
    3.8 (8)
  • Noise Level
    4.1 (8)
  • Internal Layout
    4.7 (6)
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Reviewer Photos & Videos

SAMSUNG FRIDGE

published

I find that the ice maker keeps freezing up for the ice cube feature, I have since defrosted the fridge, and turned off the feature, it does not freeze up, keep temp in the fridge perfect. I always thought this to a problem of the fridge, not the ice maker, the ice maker causing the fridge to not work. If you have no temp problems, efrost the fridge and then turn the ice maker off completely, I can always buy ice cubes, now the fridge works perfect.



Date PurchasedOct 2016

Extremely frustrating

published

Family hub feature is total crap. It constantly disconnects from wifi, Pandora stops all the time, it's 10 feet from the router/modem and cant get a signal. Xfininty blames Samsung, Samsung blames Pandora and nobody can get it working. Horrible product. Do no waste your money. I want a complete full refund.

Date PurchasedMar 2017
Gerard Fennessy

Gerard FennessyGreater Melbourne (Metropolitan), VIC

  • 4 reviews
  • 3 likes

Good basic fridge, but terrible Woolworths app and Ice Maker

published
Date PurchasedJul 2017
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ProfKennR

ProfKennRFar North Queensland, QLD

  • 5 reviews

Crap Customer Service Samsung

published

Must have phoned the Samsung 1300 customer support number about 10 times. Each time, "We cannot solve your problem so we will escalate your query and phone you back"!! Phone call Never eventuates so problems remain.... Must have wasted hours on the phone talking with people who do NOT know this product! Fridge itself is OK, has limited supply of ice in that it runs out after about 50 cubes, on a hot day with kids.. this is useless... check thoroughly before spending heaps on this fridge...



Date PurchasedJul 2017
Chucky110

Chucky110Victoria, Australia

  • 14 reviews
  • 2 likes

Love it.

published

Bought this fridge about a month ago, was worried it would not fit through the front door but luckily it did. (normal size front door) Love being able to see in the fridge without opening it. Can use it to play spotify or youtube as the speakers are really good. one on each of the top doors. Bottom right can be used as either another freezer, wine chiller, used for fish or perfect temp for ice cream.

Date PurchasedOct 2017
PamM

PamMGreater Melbourne (Outer), VIC

  • 11 reviews

A funky fridge

published

A very stylish & modern looking fridge. Love the display which is like a big iPad. There's so many options available & im not on top of all the features. Love the temperature control options. The camera inside the fridge to view the stuff that u got in the fridge instead of having to open the fridge is cool feature but u could only see what's on the shelves in top compartment. So far I love this fridge, but I think it's too early to give 5 stars :)

Date PurchasedSep 2017
Daisy

Daisy

  • 2 reviews

great

published

fridge is quite large, the tablet thing is alright. everything works fine. only problem is that there is no way of downloading more apps on the samsung screen and no way to delete? also wish they had a shelf for egg storage. you can control the temperature of each door so thats also cool.

Date PurchasedMay 2017
ProfKennR

ProfKennRFar North Queensland, QLD

  • 5 reviews

Crap service from Samsung customer service

published

Ok, is fine fridge but one app (Club des Chefs) doesn't work at all... phoned Samubg service, lady with hard-to-understand accent couldn't help, so query was 'escalated' and would get back in 24 - 48 hours... no answer 10 days later..... for a very expensive fridge this is completely unacceptable...

Date PurchasedMar 2017
1 comment
ProfKennR
ProfKennR
Page 2 of 2
See all Samsung Family Hub reviews

Questions & Answers

James G.

James G.asked

Family Hub

We are looking at a new Hub but these reviews are not glowing. What concerns me most is contacting Samsung via Facebook if we experience issues. I am not a teenager, does Samsung not have a reliable customer service centre with a traditional phone number? Why is a Facebook PM the best way to make contact, sounds quite unprofessional. Regards James

1 answer
Samsung
AdaSamsung

Hi James, as we are the Social Media team, it would be best for you to reach out to our team via our social media channels.

Alternatively, you can also reach out to our Customer Care team on 1300 362 603, our live chat and support channels.

For more info:
https://www.samsung.com/au/support/

Ada
Samsung AU

Daryl Manson

Daryl Mansonasked

Family Hub

How deep should the kitchen cupboards be to house the 825L Family Hub Refrigerator French Door - SRF825BFH4 nicely. Most fridges work on 600mm but this fridge is deeper. What is the depth measurement without doors?

2 answers
Samsung
MickSamsung

Hey Daryl, the Family Hub line comes in different sizes. So we’re better able to answer this, would you be able to specify which model and capacity you’re looking at?

Mick
Samsung Australia

Daryl Manson
Daryl Manson

Is 825L French door SRF825BFH4 not specific enough?

I downloaded the manual and found out it is 748mm.

Cheers.

Pipa

Pipaasked

Family Hub

Is it true that the calandras only works for appointments 4 months in advance?

1 answer
Samsung
AdaSamsung

This is not true, Pipa. However, if you are experiencing troubles with this, please feel free to let us know.

Ada
Samsung AU

Get an answer from our members and Samsung representatives

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