I naively bought a razer keyboard with ‘green switches’. After opening the plastic seals on the box I realised the keys were too loud, closed it up again and called Scorptec to discuss a swap. They agreed but didn’t tell me they would charge me 15% - in the end they nullified the extra cost of swapping which was good of them

If you are sick of using that three letter word computer store, scorptec is a great alernative, while the staff are friendlier, the process of being in store could be a bit better, the postage charges were higher then expected so I went in store to pick up, overall will use these guys before anyone else.

I bought a $2000 computer and after 30 days stoped working.
I have been waiting for 30 days for any feedback or refund and nothing.
I definitely do not recommend this shop.

great place to shop. But courier service on the other hand not helpful. i was not there for the first drop off, but the second time i told them i was not going to be there on that date. I wish i would of had it just dropped off at the post office. Now waiting for phone call back from Scorptec.
I'm waiting

Shaun and Thomas have been great helping me navigate various issues in my new mini audio production pc build. This was my first AMD build, and I had various questions specific to building around that.

The memory kit i ordered was faulty, and shaun took it back without hesitation, and answering my various questions about brand optimizations and replacements.

My cougar case apparently needed a specific power plug orientation but didnt specify or recommend even of their own brand. So of course the power supply didnt fit. Thomas sorted me with a replacement, no dramas and no fees.

Finally got my pc in order, the advice i received has been sound, and I really am grateful for the kind and patient service.

Went in to the Auburn store a few weeks back, first time shopping with Scorptec. Would happily recommend, based on customer service from sales people. Special mention to Tex and Syd.

I bought a Phanteks mITX case and a Cooler Master PSU both of which were said to be in stock and after I purchased them they said it won't be available for a week. Its been nearly 3 WEEKS NOW and they still say the PSU hasn't arrived yet. I'm not even ordering by delivery mind you, I'm ordering for PICK-UP. On top of this, when I question them about my order it takes them a whole week to reply! WHY? Do you purposely ignore my emails?
I've always bought from Mwave and PCCG but decided to buy from Scorptec because the items I wanted were a bit cheaper and in stock. Never again.

I do not recommend this store to anyone. You have been warned.

My first purchase from Scorptec was a bit over a year ago, had them custom build a PC for me, rather than going with one of their prebuilt options I simply stated all the items I wanted and had them put it together.

They did a fantastic job, the build was clean and neat, great cable management. The PC is still going great as you would hope and expect. Have bought several items since, never had any issues.

I was contacted by someone from Scorptec via email about my experience in-store and was provided a full remedy.
Shouldn't have been so difficult to begin with but happy with the outcome.

Warranty was to be returned to me. Wasn't posted back for 4 days. Supposedly due to a courier failing to collect which is utter crap. Offered to pay express shipping return. Was told it would be express. Ended up having to call them to find out that it was only standard shipped. Because it only takes 1 to 2 days anyway. Three days later package arrives... That wasn't what I wanted. I would have gladly paid extra for it to be expressed given I had been without a gpu for 3 weeks already given their abysmal warranty checks. Will never purchase from this company again and will make sure to go out of my way to make sure all friends, communities and online gaming buddies know to never purchase from them either

Went & visited the Clayton Branch to purchase some parts for a new PC build. I had no intention of getting the whole system there but the service & advice from Alex P was fantastic. Now I have a PC which is an absolute beast! It plays everything & anything on Ultra Settings.

I will definitely be back again if I need more PC parts, just because of the service.

Items purchased 17/6

Warranty claim lodged 25/7

Followed up in late August, was told to re-lodge claim as they had no idea about it

Warranty claim finally approved 10/9

Warranty claim rejected 19/9 (nine days later) as "items not received within 14 days"

They've been difficult to deal with the entire time, failed to respond to emails, hard to get a hold of anyone... will never order from Scorptec again

Wanted TridentZ Neo 3600Mhz. Got TridentZ Neo 3600Mhz. Easy to navigate, easy to order, order fulfilled in 3 days. Can't say a bad word. Customer service was excellent, speedy response to my queries. Will definitely shop with Scorptec again!

I purchased a gaming computer from them, its a great computer (Crystal 280, Bazooka 360 & GTX1080) however I have needed some tech support and on two separate occasions I have called and the first time I was on hold for 11 minutes (option 2 for tech support) and the second time 12 minutes (option 1 for sales). I'm sure its a simple answer to my question however ill never know!

If your going to need any tech support try somewhere else!

*Update: have now received a call back and upgraded rating accordingly.

Ordered a full system almost 1 month ago and the CPU is still outstanding. The CPU itself is in short supply, so the delay is understandable, however the communication has been very poor. After ordering on the 18/7, I was advised delivery would be 30/7. Each week since then I've been told it will come in the following week and the date keeps getting pushed back. The worst part is they accidentally cancelled my order and when they re-entered it, put me at the back of the queue.

Have been told someone will be in touch but so far no call and now the only communication I receive is when I call them.

Still waiting for my order and a call from head office on ETA.

Buying from the South Melbourne store is a breeze. I used to buy at MSY but now only buy from Scorptec. Easy, quick, recipt emailed to you. Just a great experience.